Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 1, 3 and 5 stars

Reset filters
M
Martinon
Rating: 5 out of 5
my dog prefers these kibbles, he is quite picky
Translated reviews
Response from TOMOJO
Your dog has good taste Anne ?? We are happy to hear that he loves his new kibbles!
P
Philippe
Rating: 5 out of 5
My cats love the organic sorghum kibbles. They prefer these to Felichef insects.
Translated reviews
Response from TOMOJO
Glad to know that your cats love their Tomojo kibbles Philippe ??
T
Twiga
Rating: 3 out of 5
The package closure did not hold, the bag of kibbles arrived completely open in the box. The kibbles were of 2 different sizes, most of them much larger than usual.
Translated reviews
Response from TOMOJO
Thank you for your feedback, which we do not take lightly. A customer service member will contact you shortly to find a solution!
A
Anaïs L.
Rating: 5 out of 5
The discovery kit has won over my cats. The mixed kibbles with the usual ones or given as treats are quickly devoured. The treats are also appreciated.
Translated reviews
Response from TOMOJO
That's great news Anaïs! Welcome to the Mojo Team ??
E
Eléonore G.
Rating: 5 out of 5
Fast delivery, eco-friendly packaging, the cats seem to appreciate it, everything is perfect! To be seen in the long term
Translated reviews
Response from TOMOJO
Your feedback makes us very happy Eléonore! Let's hope it continues like this ??
P
Patricia
Rating: 5 out of 5
Following a small issue I changed kibbles and I will soon use them. I also really appreciated the sending of small bags to open gradually. My little one loves the Moush fur that I ordered for the first time.
Translated reviews
Response from TOMOJO
We hope the transition will go smoothly and well Patricia ?? The Moush treats are always a safe bet!
M
Michel A.
Rating: 5 out of 5
Very flexible ordering process and management
Translated reviews
Response from TOMOJO
Happy to know that everything suits you Michel ??
M
Marianne
Rating: 5 out of 5
Delivery, packaging, kibbles, composition, palatability, everything is perfect for cats and dogs
Translated reviews
Response from TOMOJO
If everything is perfect for you Marianne, everything is perfect for us too ?? Thank you for your feedback!
M
Marie J.
Rating: 1 out of 5
Cats do not like Tomojo kibbles
Translated reviews
Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
S
Sandrine M.
Rating: 5 out of 5
Very good products really adapted to the healthy diet of dogs and cats
Translated reviews
Response from TOMOJO
Thank you Sandrine! We are committed to developing products that are good for your animals and also for the planet ??
J
Julie W.
Rating: 3 out of 5
I gave an average rating because I find the initiative excellent (I myself do not eat meat) as well as the composition of the kibbles. But unfortunately, total failure with my dog who didn't even eat one. I encouraged him to try one but he stubbornly spat it out on the ground…
Translated reviews
Response from TOMOJO
Oh no Julie ?? Have you tried mixing them with his current kibbles? The food transition is important for your dog (and his stomach!) to get used to the new kibbles! Patience is key ??
S
Ségolène C.
Rating: 3 out of 5
The approach is beautiful but despite the gradual integration of these kibbles, he doesn't seem to appreciate them! It's a shame there isn't a test format for sale.
Translated reviews
Response from TOMOJO
Thank you for your feedback Ségolène. We offer discovery boxes on our site, which contain 2 samples and treats, just to test before diving in ?? If your little one doesn't accept them even with the food transition, it surely means they are not to his taste ??
D
Dj
Rating: 5 out of 5
Super kibbles appreciated by my cat and seem more nourishing than those I used to buy at my vet. I have been subscribed for over a year and I still appreciate Tomojo! The ability to easily change the delivery date and to be delivered ultra quickly makes the service very convenient. All that's missing is a pâté offer for it to be perfect!
Translated reviews
Response from TOMOJO
Thank you very much for your feedback ?? Our subscription formula is designed to simplify your life, you can manage your information and your orders!
R
Romain
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
Translated reviews
Response from TOMOJO
duck fat
S
Sandrine M.
Rating: 5 out of 5
inside, and I unfortunately realized this upon receipt. It is well indicated on the site, but you really have to want to look closely at the composition. I find it quite misleading...
Translated reviews
Response from TOMOJO
Romain, if you look closely at our site, you will see that we do not claim that our kibbles are
T
Tylomaniac
Rating: 5 out of 5
without the presence of animal products.
Translated reviews
Response from TOMOJO
Tomojo has nothing to hide, all our compositions are available! Only our recipes for adult cats and dogs without cereals contain duck fat. It is necessary to meet the lipid needs of animals and plays an important role in the palatability of the kibbles. However, our other recipes (puppies, kittens, senior cats and dogs, etc.) do not contain it, we have managed to substitute it with organic sunflower oil! Tomojo continuously improves its recipes and relies on the development of the French entomoculture sector to successfully incorporate insect oil into future formulas ??
M
Margo H.
Rating: 5 out of 5
A customer since the beginning. Always satisfied with the product and ultra-fast delivery! Perfect
Translated reviews
Response from TOMOJO
Thank you very much Sandrine ?? We are proud to count you among our most loyal customers for so many years!
R
Romina M.
Rating: 5 out of 5
Order (subscription) received on the scheduled date. Pleasant phone contact, effective and quick handling of requests.
Translated reviews
Response from TOMOJO
Thank you very much for your feedback ?? We hope your little one liked it!
A
Alexandra A.
Rating: 5 out of 5
I am delighted to have chosen these kibbles for my dog Tézy! She enjoys these kibbles and the customer service is really accessible.
Translated reviews
Response from TOMOJO
Welcome to you Margo and Tézy in the Mojo Team ?? We are delighted to hear that the transition went well. We remain, of course, at your disposal :)
A
Armise G.
Rating: 5 out of 5
My dog loves this food and we are very happy, hope you can come to Mexico soon ????????
Translated reviews
Response from TOMOJO
We're so happy to hear that Romina ?? Fingers crossed that one day we'll be able to sell/ship our products in/to Mexico ??
B
Bruneau
Rating: 5 out of 5
the delivery is fast moreover my cat loves them she is crazy about them Moreover the fur is shinier and does not fall out I had a hard time finding them I bought them at Truffaut but they no longer make them and I looked on the website and saw that we could order them directly from you
Translated reviews
Response from TOMOJO
That's great Mireille! The health and happiness of your cat are essential to us, and it is very pleasing to see that our products meet your expectations ??
C
Client999
Rating: 5 out of 5
My five appreciated the Tomojo treats
Translated reviews
Response from TOMOJO
We are flattered ?? Thank you for your order!
L
Laure-Anne B.
Rating: 5 out of 5
A responsive customer service and attentive care. A always fast delivery so you never run out!
Translated reviews
Response from TOMOJO
Thank you very much for your feedback Laure-Anne ?? We are happy to know that everything suits you!
H
Hades
Rating: 5 out of 5
Perfect product for Hadès, he loves it!!
Translated reviews
Response from TOMOJO
We are happy to know that Hadès loved his box ??
E
Elisabeth K.
Rating: 5 out of 5
My little Ursule appreciates your kibbles and I am delighted to contribute to an eco-friendly approach.
Translated reviews
Response from TOMOJO
Ursule and Tomojo, it's a beautiful story that begins! Welcome to you both in the Mojo Team, customer service is at your disposal if needed ??
K
Kristiane L.
Rating: 5 out of 5
My cats started the Tomojo kibbles almost a month ago. The time for transition, today they only have these kibbles and they love them!!! They are satisfied faster and eat less in quantity than the old ones they had. I highly recommend!
Translated reviews
Response from TOMOJO
Your feedback makes us very happy Kristiane ?? Welcome to the Mojo Team! Happy to know that the transition went smoothly.
B
Bastien
Rating: 5 out of 5
Delivery OK Product OK
Translated reviews
Response from TOMOJO
Great Bastien ??
I
Isabelle G.
Rating: 3 out of 5
I was upset by the packaging. Lots of cardboard and plastic. Why not use reusable packaging?
Translated reviews
Response from TOMOJO
Thank you for your feedback Isabelle. It surprises us, as we avoid using plastic for our packaging as much as possible... Our boxes are made of cardboard, our samples are in recyclable plastic and our treats are in biodegradable paper!
D
Denise B.
Rating: 5 out of 5
Louna consumed Tomojo for 2 years then no longer wanted it. I tried commercial brands (Ultima, Frisquies) for about a year: it worked but I started Tomojo again recently and... it works again!
Translated reviews
Response from TOMOJO
Thank you for your feedback Denise! We are delighted to see you again. Your experience is proof that sometimes, animals just need a break to relearn to appreciate their kibbles ??
L
Laetitia G.
Rating: 5 out of 5
My girls love the treats... and I don't feel guilty about their health!!! The pack lasts a long time, since 6 treats maximum per day.
Translated reviews
Response from TOMOJO
Feeding your animals with products good for their health and our beautiful planet is the best of both worlds Laetitia ??
B
Bn
Rating: 5 out of 5
My dogs love Tomojo and moreover one of my dogs who had skin problems no longer has them!
Translated reviews
Response from TOMOJO
That's great news Brigitte! Insect protein is hypoallergenic, so perfect for dogs and cats with allergies/sensitivities ??
C
Christine V.
Rating: 5 out of 5
Perfect fast delivery, product very appreciated by my cat
Translated reviews
Response from TOMOJO
Thank you Christine ?? We are delighted to know that everything is going well!
J
Jmr
Rating: 5 out of 5
A treat that my cat loves. Fast delivery. What a pity that the 6 bags ordered recently have a DDM of 06/09/23. Not cool! PS. After a phone call from Tomojo's customer service, which is quite rare for a company, a commercial gesture was granted to me. My cat thanks you ??
Translated reviews
Response from TOMOJO
Thank you very much for your feedback ?? We are sorry for the short DDM, our customer service will contact you quickly to find a solution!
M
Marjorie
Rating: 5 out of 5
Very fast delivery via Chronopost, excellent quality kibble and good size, solid and resealable paper packaging (another ecological plus). My cats have started their dietary transition. Not only do they tolerate this kibble very well, but they already only want this one and are turning their noses up at the old range. Very happy with my purchase which will help reduce our carbon footprint for all 6 of us!
Translated reviews
Response from TOMOJO
It's thanks to feedback like yours that we do all this Marjorie ?? Thank you very much, it's great to know that we share the same values ??
E
Eric D.
Rating: 5 out of 5
Quick and efficient with a lot of leeway to manage the subscription
Translated reviews
Response from TOMOJO
Great Eric! We remain, of course, at your disposal :)
M
Marika K.
Rating: 5 out of 5
Excellent customer service - they respond very quickly and are very sensitive to customer issues. We had a problem with a bag of kibble and they immediately offered us another one. The kibble is very much liked by our dog!
Translated reviews
Response from TOMOJO
Thank you very much Marika, it makes us extremely happy ?? We do everything to ensure that our customer service lives up to the quality of our kibble!
C
Camille M.
Rating: 5 out of 5
The kibble arrived very quickly and my dog loves it! He is still in the dietary transition period but it is going better than the previous ones and he did not have an allergy crisis even though it is very recurrent for him! All positive for now and it's good for the planet!
Translated reviews
Response from TOMOJO
Thank you very much Camille, we are delighted to hear that ?? We are keeping our fingers crossed for his allergies to disappear!
M
Marie-Véronique B.
Rating: 5 out of 5
Good communication. Fast delivery. My cat loves it. I made this choice for my cat's health and out of ecological and ethical conviction.
Translated reviews
Response from TOMOJO
Welcome to the Mojo Team Marie-Véronique! Thank you for thinking of our beautiful planet ??
E
Ewelina K.
Rating: 5 out of 5
I first ordered the discovery box for cats from Tomojo and I was very positively surprised: my cat loved them, he even preferred them to his usual kibble from Royal Canin Veterinary and had no bad reaction even though he is very allergic to the vast majority of kibbles and is therefore on a strict hypoallergenic diet. Delighted with this first experience and finally being able to switch to kibble that is good for my cat's health and much better ecologically, I took a subscription for the Sorghum kibble. The order went very well, the website is very smooth and easy to use, however I had an issue with the delivery by GLS in Belgium. The package was never delivered and I therefore contacted Tomojo to find a solution to this problem. Their customer service was very quick to respond and my order was refunded. After seeing with GLS what the issue was, they also refunded my shipping costs and even refunded my 20% discount on my first order on my next order. It's really great to be able to have quality kibble that is much better ecologically while having accessible and attentive customer service. The only small problem I would highlight is the price of delivery in Belgium which is quite expensive, but it is surely more due to the delivery company than the brand itself.
Translated reviews
Response from TOMOJO
Thank you for taking the time to leave your review Ewelina, it really makes us happy ?? We are glad to know that your cat has directly adopted our kibble and that they suit him, the insect protein is indeed hypoallergenic! It is therefore perfectly suitable for cats with allergies. Regarding the delivery issue, unfortunately it can happen. When it does, our customer service is there to find a quick solution!
C
Clare M.
Rating: 5 out of 5
Excellent planet-friendly cat food, my feline loves these biscuits ??.
Translated reviews
Response from TOMOJO
We're glad to hear that your cat loves Tomojo Clare ??