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V
Rating: 5 out of 5
Thank you very much it was perfect
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Customer reviews of TOMOJO
Trust Attestation
9
/10
Overall rating: 9 out of 10
Based on 1 745 published reviews
Summary of reviews
TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Reviews 1, 4 and 5 stars
Reset filtersD
Rating: 5 out of 5
Speed, punctuality... One small problem, not your fault: Louna is sulking over these kibbles... (2nd time)
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M
Rating: 5 out of 5
Fast delivery, adaptation according to my needs, satisfactory information, communication and quality of products, kibbles and treats, my cat loves them.
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Response from TOMOJO
Thank you for your feedback Marie-Véronique ?? It seems like it's a flawless performance!
J
Rating: 5 out of 5
Everyone is satisfied, Padme and her family!
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Response from TOMOJO
Glad to know everything is going well JF! We are of course at your disposal ??
M
Rating: 5 out of 5
My cats like these kibbles and digest them well.
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What more could you ask for? ?? Insect flour is highly digestible, as much (if not more) than poultry flours, and more than fish flours!
M
Rating: 5 out of 5
My dog has been devouring his Tomojo kibbles for 3 years. He is in great health and has a beautiful coat. And all this with pleasure. As for customer service, a flawless performance and God knows I can be a pain ??
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Response from TOMOJO
Thank you for your kind words Maud, it makes us very happy ?? We are glad to have you with us for so many years, and especially happy to see that your dog is not getting tired of it! We hope it lasts a long time ??
A
Rating: 5 out of 5
Reactive, communicative service
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Response from TOMOJO
Great Aude, thank you very much!
C
Rating: 5 out of 5
Very nice discovery: very clear site, fast delivery, good product. One of my cats loves it and the hedgehogs benefit too :)
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Response from TOMOJO
We can say that Tomojo is unanimous then ?? Happy to know that everything satisfies you!
R
Rating: 5 out of 5
A customer service that takes care of you.
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Response from TOMOJO
Thank you for your feedback ?? Our customer service is at your disposal!
L
Rating: 5 out of 5
Very good quality! Thank you! :)
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Response from TOMOJO
Thank you so much Lana ??
C
Rating: 1 out of 5
Tomojo kibbles make my cat vomit and no refund possible. Response: no solution was provided during our email exchange, you just asked me to consult a veterinarian, result: my cat is in good health.
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Response from TOMOJO
Olivier, I am sorry that the solution provided during our email exchanges does not suit you ?? We have checked the production and there is no anomaly, that is why we could not refund you.
I
Rating: 5 out of 5
An interesting and secure subscription formula over time, even if the frequency is a bit difficult to implement when you have several species of animals and therefore different kibbles, and thus a differentiated consumption rhythm.... And always a warm welcome and personalized advice! Thank you Alice!
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Response from TOMOJO
Thank you Isa ?? You have the option to have several subscriptions with different frequencies precisely to meet the needs of all your animals!
A
Rating: 5 out of 5
Top-notch customer service and very responsive ?? order placed the day before and received the next day, I didn't think it was possible and yet it is ??
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Response from TOMOJO
And yes, it is ?? Thank you Armise, we are of course at your disposal!
L
Rating: 5 out of 5
The recipe pleases my cats who apparently never get tired of it and the deliveries are very fast. The subscription system is practical and very flexible
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Response from TOMOJO
That's great Lionel! We are delighted to hear that everything is suitable for your cats and yourself ??
V
Rating: 4 out of 5
Ultra-fast shipping, small toy as a gift. Composition of the kibbles is okay except for the duck fat (preference for wild sardine oil). Kibbles a bit large for a small dog of 4kg
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Response from TOMOJO
Thank you for your feedback Valerie! Our recipes for adult cats and dogs without cereals do indeed contain duck fat, which represents 6.6% of the total ingredients. It is necessary to meet the lipid needs of the animals and plays an important role in the palatability of the kibbles. However, all our other recipes do not contain it: we have managed to substitute it with organic sunflower oil! TOMOJO continuously improves its recipes and relies on the development of the French entomoculture sector to successfully incorporate insect oil into future formulas??
M
Rating: 5 out of 5
Delivery always respected, and happy with the kibbles my girls love them
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Happy to know that your little ones love their Tomojo kibbles Véronique!
O
Rating: 5 out of 5
Great brand: 1. My dogs love it 2. It's good for the planet 3. For their health too 4. And on top of that, with the subscription system, it's super convenient, delivery is never a hassle, and sometimes I get treats included in my package. Thank you team Tomojo, keep it up!! ??
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It's a flawless performance then Ophélie ?? Thank you very much, it really makes us happy!
A
Rating: 5 out of 5
Friendly and responsive service!
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Response from TOMOJO
Great Alain, thank you for your feedback ??
Q
Rating: 5 out of 5
Radar always appreciates these kibbles and jumps higher and higher :-) Makala and Tagada aka "Moumoun" are getting a bit tired of them, they are losing weight and for better balance they like a little mix of kibbles especially in autumn when they change their coat. As for Zouzou, always on time and doesn't make a fuss, everything is fine. All thank you, and send you kisses. The Crémens Team
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Response from TOMOJO
Your comment brings us a smile Quitterie ?? It can indeed happen that they get tired of their kibbles and want a change. In that case, the solution you adopted is perfect: we incorporate new kibbles with the old ones and it's back to normal!
M
Rating: 5 out of 5
Fast shipping Kibbles were devoured by my dog
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Response from TOMOJO
That's good news Matthieu! Welcome to the Mojo Team ????
P
Rating: 5 out of 5
Good quality. My dog loves it and her health is better than regular food.
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Response from TOMOJO
We're so happy to hear that ?? Pet food better for our planet and the health of our furry friends, that's our mission!
D
Rating: 5 out of 5
Delivery is always very fast and packaging is neat.
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Response from TOMOJO
Great Denis! We are of course at your disposal ??
L
Rating: 5 out of 5
My cat loves it and it seems to be effective for his sensitive stomach (he vomits much less than before - but I still alternate with his other kibbles to avoid a radical change). The delivery was fast. The packaging is very good, respectful of the planet! Everything to please. Bravo for this initiative. Keep it up! ?? Thank you
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Response from TOMOJO
Thank you very much for your comment Laurence ?? Insect protein is hypoallergenic and highly digestible, so perfectly suited to your little one and his sensitive stomach!
B
Rating: 5 out of 5
Very good products, prices, ease of ordering and subscription
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We are delighted to hear that everything suits you ??
S
Rating: 5 out of 5
Order acknowledged immediately and fast delivery! I recommend ????
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Thank you Sophie ?? We hope your little one will love it!
N
Rating: 5 out of 5
My cat loves them! And what a great initiative for the environment!
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Quality food for your kitty and also for the planet, the best of both worlds ??
M
Rating: 5 out of 5
Always fabulous! Thank you for the speed and quality of the products ??
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Thank you Manuela, your feedback warms our hearts ??
M
Rating: 5 out of 5
my dog prefers these kibbles, he is quite picky
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Response from TOMOJO
Your dog has good taste Anne ?? We are happy to hear that he loves his new kibbles!
P
Rating: 5 out of 5
My cats love the organic sorghum kibbles. They prefer these to Felichef insects.
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Glad to know that your cats love their Tomojo kibbles Philippe ??
A
Rating: 5 out of 5
The discovery kit has won over my cats. The mixed kibbles with the usual ones or given as treats are quickly devoured. The treats are also appreciated.
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Response from TOMOJO
That's great news Anaïs! Welcome to the Mojo Team ??
E
Rating: 5 out of 5
Fast delivery, eco-friendly packaging, the cats seem to appreciate it, everything is perfect! To be seen in the long term
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Response from TOMOJO
Your feedback makes us very happy Eléonore! Let's hope it continues like this ??
P
Rating: 5 out of 5
Following a small issue I changed kibbles and I will soon use them. I also really appreciated the sending of small bags to open gradually. My little one loves the Moush fur that I ordered for the first time.
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Response from TOMOJO
We hope the transition will go smoothly and well Patricia ?? The Moush treats are always a safe bet!
M
Rating: 5 out of 5
Very flexible ordering process and management
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Happy to know that everything suits you Michel ??
M
Rating: 5 out of 5
Delivery, packaging, kibbles, composition, palatability, everything is perfect for cats and dogs
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Response from TOMOJO
If everything is perfect for you Marianne, everything is perfect for us too ?? Thank you for your feedback!
M
Rating: 1 out of 5
Cats do not like Tomojo kibbles
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Response from TOMOJO
Marie, it happens very often that cats suffer from neophobia when suddenly imposed with a new diet. For the transition to Tomojo, we recommend a food transition period of 2 to 3 weeks. We explain everything in detail in our little guide that is automatically attached to your order confirmation email!
S
Rating: 5 out of 5
Very good products really adapted to the healthy diet of dogs and cats
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Response from TOMOJO
Thank you Sandrine! We are committed to developing products that are good for your animals and also for the planet ??
D
Rating: 5 out of 5
Super kibbles appreciated by my cat and seem more nourishing than those I used to buy at my vet. I have been subscribed for over a year and I still appreciate Tomojo! The ability to easily change the delivery date and to be delivered ultra quickly makes the service very convenient. All that's missing is a pâté offer for it to be perfect!
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Response from TOMOJO
Thank you very much for your feedback ?? Our subscription formula is designed to simplify your life, you can manage your information and your orders!
R
Rating: 1 out of 5
I thought about buying kibbles without the presence of animal products because it is boldly branded everywhere on the site as being insect-based... Except that there is
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Response from TOMOJO
duck fat
S
Rating: 5 out of 5
inside, and I unfortunately realized this upon receipt. It is well indicated on the site, but you really have to want to look closely at the composition. I find it quite misleading...
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Response from TOMOJO
Romain, if you look closely at our site, you will see that we do not claim that our kibbles are
T
Rating: 5 out of 5
without the presence of animal products.
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Response from TOMOJO
Tomojo has nothing to hide, all our compositions are available! Only our recipes for adult cats and dogs without cereals contain duck fat. It is necessary to meet the lipid needs of animals and plays an important role in the palatability of the kibbles. However, our other recipes (puppies, kittens, senior cats and dogs, etc.) do not contain it, we have managed to substitute it with organic sunflower oil! Tomojo continuously improves its recipes and relies on the development of the French entomoculture sector to successfully incorporate insect oil into future formulas ??