TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Hello, I took the liberty of giving you only one star because: following my order no. 7348 from 10/10/2020 for a 50g dog sample kibble order, to this day, I still haven't received anything! Sincerely R BERGER 11 rue des Boutons d'Or 31860 PINS JUSTARET
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Response from TOMOJO
Hello Robert, we are sorry to hear that, a team member will contact you quickly to resolve this issue and resend your sample as soon as possible!
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Beluga
Rating: 1 out of 5
My dog didn't like it. He sniffed and refused to take even one kibble. End of the experience.
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Response from TOMOJO
Thank you for your feedback, we are sorry to hear that! A sample is generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Champion P.
Rating: 1 out of 5
My cats did not like the insect kibble at all
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Response from TOMOJO
Thank you for your feedback Penelope, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and one or two samples are generally not enough to complete the dietary transition unfortunately. We remain at your disposal if you wish to try again with more kibble!
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Isabelle D.
Rating: 1 out of 5
One of my cats appreciated it, the other not much, but they both vomited
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Response from TOMOJO
Hello Isabelle, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Ingrid L.
Rating: 1 out of 5
I bought a pack for dogs and a pack for cats, I only received the pack for cats... It's a scam!
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Response from TOMOJO
Hello Laurent, As I explained to you by email, your package was lost with our carrier. As soon as we became aware of your message, we immediately sent out another pack of kibbles and refunded part of your order to make amends. We hope to see you again very soon despite this delay beyond our control, we remain at your disposal.
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Marie-José
Rating: 1 out of 5
?? Not a positive experience at all: my cat didn't even deign to taste a kibble...
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Response from TOMOJO
Hello Marie-José, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition unfortunately. We are at your disposal if you want to try again with more kibble!
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Brigitte F.
Rating: 1 out of 5
My 5-month-old kitten didn't want it!!!!!!!!!!!!
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Response from TOMOJO
Hello Brigitte, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Gabrielle
Rating: 1 out of 5
tomojo contacted me by phone and offered me a solution; so I am correcting my review and I am satisfied with the customer service regards
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Response from TOMOJO
Hello Gabrielle, we are sorry that our site was not clear enough for you. However, there was no manipulation on our part because as soon as you indicated that you did not want a subscription, we terminated it and even refunded you for the package we had already sent. We are sorry that this solution did not satisfy you.
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Eglantine R.
Rating: 1 out of 5
My cat has been sick every time she ate the kibbles... (diarrhea) I requested a refund by email but have not received a response so far.
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Response from TOMOJO
Hello Églantine, we hope your cat is doing better. As I explained to you by email, it is your cat's intestinal system that is firmly defending itself against an organism it does not know: insect protein. This is called neophobia and it is quite common among our feline friends! That is why we recommend a gentle food transition of 2 to 3 weeks.
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Franck R.
Rating: 1 out of 5
What can I say about my experience? Immediate processing but delivery in 2 weeks due to Covid... A product that is very well marketed, nothing to complain about in terms of marketing except that my cat does not like it, she looked at me several times as if to say 'are you kidding me?' Anyway, I mixed her usual kibbles with the TOMOJO and the night passed and the bowl is still full... Have you thought about making mouse or rat pâté? Your eco-friendly arguments would resonate better with the feline community that is not primarily insectivorous...
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Response from TOMOJO
Hello Franck, we are sorry that the experience was not conclusive with your cat, a food transition of 2 to 3 weeks is often necessary for your kitty to get used to our kibbles. We apologize for the delivery delay, it was beyond our control. Today, our delivery times have returned to normal. A team member will call you to learn more.
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Amandine B.
Rating: 1 out of 5
My cat does not like TOMOJO kibbles I am sorry
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Response from TOMOJO
Don't lose hope Amandine! ?? If your cats don't like our insect kibble at first, it's because it needs to be introduced gradually. Start by mixing a few insect kibbles with your cat's old kibble, and gradually increase the amount of insect kibbles. Try this technique and get back to us! ??
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Claudia
Rating: 1 out of 5
Despite the transition period with the food (kibble bought from the veterinarian), my cat vomited everything after a few days. I made several attempts with smaller doses, but it was useless. Too bad.
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Response from TOMOJO
Hello Claudia, we are sorry to hear that our kibble caused vomiting in your cat. A member of the mojo team will call you to learn more!
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Michèle C.
Rating: 1 out of 5
I am disappointed with Tomojo, after several follow-ups I still have not received my orders and it is impossible to contact by phone.
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Response from TOMOJO
Hello Michèle, we are sorry to hear that you had a bad experience with Tomojo. We had some delays in our shipments because our kibble production was heavily slowed down by the health situation. We informed you by email and to apologize we refunded your shipping costs. The team is on it to ensure your kibble arrives safely as soon as possible!
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Pauline N.
Rating: 1 out of 5
Unfortunately, your cat kibble product did not meet my expectations and especially not those of my pet. I find the brand's concept really good, moreover, the delivery was very fast so nothing to say on the 'customer service' side. However, the kibble was given to my pet for a week but I had to stop immediately because my cat could not get used to this food, so the package is barely started but I can't do anything with it and it will end up in the trash which is a shame. If this can help you improve your product, here are the negative points: the smell did not appeal to my cat, so a big lack of appetite on that side (personally, I thought they didn't smell bad but obviously it didn't work for my feline). My cat is
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Response from TOMOJO
Thank you Pauline for your detailed feedback! Your cat does seem very sensitive, which is why it is essential to make a food transition of at least 3 weeks in order not to disturb its digestive system but also to get it used to the flavors of its new kibble. A member of the mojo team will call you in the coming days to advise you!
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Lucette B.
Rating: 1 out of 5
None of the 3 cats liked them. I mixed them with other kibbles, they sorted them. Sorry.
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Response from TOMOJO
Thank you Lucette for your feedback! We are sorry that you had a bad experience with our kibbles. It is very important to mix the old kibbles with the new ones over several weeks to gently get your 3 cats used to a new diet. Unfortunately, with only one 50g sample it was not possible for you to make such a transition, maybe a trial with a pack will be more conclusive!
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Marie-Annick
Rating: 1 out of 5
My cats hate insect kibble, impossible to make them eat it, because even mixing it with their usual kibble, they don't want it!!!
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Response from TOMOJO
Hello Marie-Annick, a food transition of 2-3 weeks should overcome their reluctance. A member of the mojo team will call you in the coming days to advise you :)
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Damien C.
Rating: 1 out of 5
Poor quality/quantity/price ratio
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Response from TOMOJO
Hello Damien, our boxes are designed to test and discover our brand. In addition to samples of our products, they contain selected products: eco-friendly wooden toys for cats as well as solid shampoos with natural ingredients for dogs. If you want an optimal quality-price ratio, we recommend ordering a 7kg bag of kibbles for your cat because, as you can imagine, the more you buy in large quantities, the lower the price per kilogram.
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Mm68066
Rating: 1 out of 5
My cat was very sick, vomiting all night and the next day after trying some kibbles mixed with hers for dinner. Returning the samples. Honestly, if you want to try, remove all your rugs and keep an eye on your cat. Mine never vomits usually, not even his ingested fur. He has had several different kibbles and grain-free ones without any problem. I was scared. Plus, I was supposed to receive a paper on the transition with my order, but I didn't receive it and there is no page on the transition on the site (maybe think about putting one up!!!) So it may not work for some cats. Or do you have to give 2 kibbles a day for weeks? In any case, a warning should be displayed because several of us have had a sick pet due to trying these kibbles. I spent a terrible night cleaning up vomit (6 in total) and worrying about my cat who is slowly recovering.
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Response from TOMOJO
Hello Marjorie, we apologize for the bad experience you had! We automatically send our food transition guide written by our veterinarian in our order confirmation email, so you have indeed received it. Indeed, it is very important to properly carry out a food transition to gently support your cat's digestive system towards a new diet. A team member will call you soon to find out a bit more about what may have happened.
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Anaïs B.
Rating: 1 out of 5
Minette is super picky, kibble too big and no appetite for this one, too bad!
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Response from TOMOJO
Hello Anaïs, thank you for your feedback which we take very seriously. We will contact you soon to get more details about your cat's behavior. See you soon!
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Silvi V.
Rating: 1 out of 5
Delivery too long...
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Response from TOMOJO
Hello Silvi. According to our records, your order placed on Thursday, February 27 arrived on Tuesday, March 3 (after a request for redelivery from you). If you have not received your order, please contact us at our email [email protected]. Thank you!
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Anne
Rating: 1 out of 5
Sorry for this rating but my cat did not want to eat them at all despite all the repeated attempts, tricks, etc. It's a shame because this product deserves to be encouraged given its ecological vision.
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Response from TOMOJO
Thank you very much Anne for your feedback. We take your feedback into account and you will soon be contacted by a member of the mojo team to get more details about your cat's behavior. Have a very nice day.
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Marie P.
Rating: 1 out of 5
Hello to you Tomojo. My two cats have been turning their noses up at the kibble for over two weeks...... Despite my insistence, mixing it with their old kibble is not working at all. What to do???? I await your advice. Thank you in advance Mrs. Bouvard
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Response from TOMOJO
Hello Marie Pierre and thank you for your feedback which we take seriously. We will contact you as soon as possible to better understand the reason for this refusal. Have a very nice day,
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Patricia
Rating: 1 out of 5
I did not receive my order as I was not on site and chronopost did not propose an alternative date. Will you resend or refund me?
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Response from TOMOJO
Hello Patricia, thank you for your feedback. We will contact you regarding this delivery issue. Have a nice day!
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Sylvie
Rating: 1 out of 5
My dog didn't want to eat a single kibble so I think it's not a good product for cats
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Response from TOMOJO
Thank you Sylvie for your feedback. Your opinion is very important to us and helps us improve our products. We will contact you to get more information on this matter.
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Emmanuelle
Rating: 1 out of 5
I really like the promise of Tomojo, unfortunately my cat vomits the kibble whereas until now she had never had a problem changing brands of kibble.
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Response from TOMOJO
Hello Emmanuelle, thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats to avoid these problems in the future and your feedback is very helpful.
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Florence N.
Rating: 1 out of 5
I tried twice to give the kibble to my cat who vomited everything. Apparently he can't digest them! I stopped and everything returned to normal.
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Response from TOMOJO
Hello Florence, Thank you for your review. The dietary transition in cats can be quite complicated. We are currently improving the recipe for cats and your feedback is very helpful.
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Francois
Rating: 1 out of 5
Order still not received
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Response from TOMOJO
Hello François, We have just contacted you by email regarding this matter: we fear that additional shipping delays may apply due to the strikes, and we are sorry about that. Please do not hesitate to get back to us if the delay is extended by another week, we will do what is necessary to resend your 3 samples!
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Annabelle C.
Rating: 1 out of 5
I do not recommend these kibbles!
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Response from TOMOJO
Hello Annabelle, thank you for your feedback. Could you give us a bit more detail regarding your opinion? This would help us improve our products. Thank you very much!
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Aurélie
Rating: 1 out of 5
Unfortunately, my cat vomited them right away, I didn't dare give them to him again... This is the first time this has happened. They don't seem to suit him at all.
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Response from TOMOJO
Thank you Aurélie for your feedback. We pay great attention to it to improve our products.
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Maxime M.
Rating: 1 out of 5
Unfortunately, it has been 12 days since I placed my order and still zero news about it. 5€ for that is too long. And I have to buy other kibbles on the side which is too expensive for me, so not profitable. =\
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Response from TOMOJO
Hello Maxime. It seems that there has indeed been a problem with your order. Our team will contact you to resolve it. We are really sorry for the inconvenience.
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Elise B.
Rating: 1 out of 5
I ordered 2 samples of your kibble for my dog and my cat, unfortunately my dog cannot tolerate them, she vomits everything a while after... I tried 3 times mixing with her usual kibble and 3 times she vomited... As for my cat, she didn't touch it, and they are a bit too big for her small jaw... I would have loved for them to like it... I would have tried... Best regards
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Response from TOMOJO
Hello Elise, Thank you for your review. We are sorry that your furry balls could not tolerate our kibble. Your feedback is very important, we pay great attention to it in order to improve our products.
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Guenael D.
Rating: 1 out of 5
I bought a sample that I never received.
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Response from TOMOJO
Hello Guenael, You indeed ordered a cat sample on our site on June 7th. We processed your order the next day and the tracking (https://www.laposte.fr/outils/suivre-vos-envois?code=3Y00163540252) indicates that your package has been in your mailbox since June 12th. We are sorry for this delay. If you wish, we can send you a new sample. Thank you again for your feedback.
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