Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 3, 4 and 5 stars

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Corinne C.
Rating: 5 out of 5
Excellent, my cats love it
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Response from TOMOJO
That's great Corinne! Very happy to know that your kitties are enjoying themselves! See you very soon at Tomojo.??
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Marine M.
Rating: 5 out of 5
Happy to have found eco-friendly kibbles that respect my values and my cat's health. I contacted my veterinarian who discovered your kibbles and found them to be of very good quality. He is now following his first TOMOJO cat. Thank you.
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Response from TOMOJO
Thank you for your feedback Marine. Indeed, finding quality kibble for your cat is good, but if it's eco-friendly, that's even better! ????
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M. T.
Rating: 5 out of 5
Impeccable sales site, delivered quickly and above all my cat loves this kibble, more than the previous ones, in fact. Adopted!
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Response from TOMOJO
Thank you very much for this nice message Adrien! We are happy to read from you and see that your cat is enjoying himself. We can't wait to see you again. ??
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Cat
Rating: 5 out of 5
My two cats had no problem adapting to this new kibble.
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Response from TOMOJO
Thank you for your kind message! We are delighted to see your happy cats! See you very soon. ??
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Ghislaine
Rating: 3 out of 5
Hello, From a taste perspective, my dog appreciates it, I tested several kibbles from different brands, and he went for the 'Tomojo' without hesitation. However, on your site, it is noted 'dog from 5kgs' so I contacted your company, and the person told me it was also suitable for dogs of lower weight. So why is this not specified on the site? My dog weighs just over two kilos, and despite my wish to subscribe, I won't be able to benefit from a reserved rate because my dog doesn't consume two kilos of kibble per month! The paper bag is very good for packaging and preserving the kibble, however, once it is opened, it becomes complicated to close it hermetically even with a clip. Here is my feedback, oh I almost forgot my dog also appreciates the treats. Have a nice day.
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Response from TOMOJO
Thank you for your feedback Ghislaine. Don't worry, your dog can indeed eat our kibble. Our website has not yet been updated. If your dog weighs a little more than 2kg, its daily ration should be between 100g and 120g. Regarding your subscription, you will receive an email with a video explaining how to choose the frequency of kibble delivery. See you very soon at Tomojo!
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Moreau D.
Rating: 5 out of 5
Everything is perfect! 1 The notice for the dietary transition is easy to follow and shows great pedagogy. 2 Our cat loves the kibble 3 The delivery is super fast and yet.... our address is not easy to find Just a big thank you
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Response from TOMOJO
We are happy to hear from you Damien, thank you for your message. If you are happy, we are too! We look forward to seeing you at Tomojo! ??
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Brigitte
Rating: 4 out of 5
Zoé has gotten used to the kibble but she prefers the pâté.
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Response from TOMOJO
Thank you Brigitte for your message. ?? We are happy to see that Zoé enjoys our kibbles! By the way, we are in the process of formulating a pâté recipe! Zoé will be able to taste it! ??
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Legally B.
Rating: 5 out of 5
The cat loves them a lot, the veterinarian approves! What more can I say?
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Response from TOMOJO
Thank you very much for your feedback Brune. Happy to see you satisfied with our kibbles! ??
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Guillemin F.
Rating: 5 out of 5
Satisfied with the little treats for my cat.
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Response from TOMOJO
It's great that your cat is enjoying Guillemin!?? Thank you for your message and see you soon!
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Laurène
Rating: 5 out of 5
Fast delivery, kibble appreciated immediately and customer service close to answer questions!
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Response from TOMOJO
Thank you for your kind feedback Laurène! It's always a pleasure to read you! We look forward to seeing you again at Tomojo!??
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Jared M.
Rating: 5 out of 5
Easy to use service even with language barrier and my dog ADORES this food! It's also cheaper than any of our previous options for him. Added bonus - significantly less gas from said dog. Winning all round!!
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Marine B.
Rating: 4 out of 5
It's a first for my little one. He has food allergies so I wanted to test the insect-based kibble. At first, he wasn't thrilled, but over time he eats them without any problem. We'll see over time if this can calm his allergies. I'm keeping my fingers crossed. Just one downside. Too bad there is no closure system for the package. I recommend Tomojo!!!!
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Response from TOMOJO
Thank you for your feedback Marine. We are delighted to see that you like our kibble! ?? Regarding the sealing of the packaging, we take what you tell us into consideration! See you soon at Tomojo! ??
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Cloée L.
Rating: 5 out of 5
very good kibble to recommend my cats since he eats it more than food allergies
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Response from TOMOJO
Thank you for your great message Cloée! It's awesome that your kitties no longer have allergies! We can't wait to see you again! See you very soon! ??
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Nate
Rating: 5 out of 5
My cat loves these kibbles so much that he doesn't want to hear about the meat ones anymore. My wallet prefers them too!
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Response from TOMOJO
Haha that's great news Nate! We are always happy to see that your cat friends are enjoying themselves! ?? And I also think the planet will thank you! ??
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Gaëlle P.
Rating: 3 out of 5
Very nice box, the packaging is perfect but my cat didn't like it at all, but I find the concept very good.
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Response from TOMOJO
Thank you Gaëlle for your kind feedback, but don't lose hope! Some cats are more difficult than others. You should try mixing some Tomojo kibble with your cat's old kibble and gradually add more Tomojo! Don't hesitate to keep us updated on the progress of the situation! ??
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Julie
Rating: 4 out of 5
Great kibbles that my dogs ?? eat but without being crazy about them. I always have to add fresh meat sauce to entice them.
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Response from TOMOJO
Take it gradually! Over time, try to reduce the amount of meat sauce and maybe they will eventually really appreciate our croquettes! ??
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Chantal G.
Rating: 5 out of 5
I am eagerly waiting for the cat kibbles, when will they be available?
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Response from TOMOJO
Thank you for your feedback Chantal. Your kibbles should arrive soon! ??
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Lisa C.
Rating: 5 out of 5
I switched to Tomojo kibbles after my cat was sterilized and he loves them even though he was quite picky until now (a little bonus, they don't smell strong at all)! And he also loves the MOUSH treats :)
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Response from TOMOJO
Thank you for your message Lisa! It's always a great pleasure to see that you are satisfied with our kibbles and treats! ??
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Paul
Rating: 4 out of 5
My cat loves it and he decides. A significant effort must be made to ensure that the packaging is no longer plastic because it doesn't align with your eco-friendly principles for the planet.
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Response from TOMOJO
Thank you for your message Paul. Let's not forget that we live with our friends the cats and not the other way around ?? ! Don't worry about our packaging, it is made of paper and inside the packages there is a corn starch film.
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Beatrice
Rating: 4 out of 5
Well, but it lacks vegetables and the duck fat gives the cat an addiction.
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Response from TOMOJO
Thank you Beatrice for your feedback. Don't worry about the duck fat, my little birdie told me that a new recipe without this ingredient will be coming soon... ??
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Jean C.
Rating: 5 out of 5
Orders and delivery were perfect. Very professional.
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Response from TOMOJO
A big thank you Jean Claude for your feedback! Glad to see that you are satisfied with our service! ?? See you very soon at Tomojo!
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Lucile M.
Rating: 5 out of 5
Very good, I recommend. My dogs loved it and my cat too.
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Response from TOMOJO
Thank you Lucile for your lovely message. We are very happy to read from you and to see that your animals enjoy our kibbles! ??
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Elisabeth G.
Rating: 3 out of 5
I ordered from Tomojo paying an extra fee to get my order quickly. I was only informed several days later that the stock was depleted. Fortunately, I received a full refund of the shipping costs, which I found very honest. I would have appreciated being informed of the delay on the day of my order... My cats enjoyed their kibbles but I am worried about the carbohydrate content...
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Response from TOMOJO
Thank you for your feedback Elisabeth. Indeed, it is always difficult to manage a stock shortage and we are still sorry about it. ?? Regarding the carbohydrate content, there are 23% in the cat kibbles. This is a perfectly reasonable amount to ensure a long and healthy life for our cat friends because too many carbohydrates can be harmful! ?? See you very soon!
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Solena M.
Rating: 5 out of 5
We didn't have any previous problems with our cat, we were just looking for a more eco-friendly alternative to his food and the Tomojo concept was super interesting so here we are, our cat loves it (but he's not picky), his stools are normal, fur normal, all good, and I've also noticed that his breath has improved a lot!! Very good value for money and delivered on time.
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Response from TOMOJO
Thank you very much Solena for this nice message! We can only be happy to read you! We look forward to seeing you at Tomojo! ??
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Alice M.
Rating: 5 out of 5
Very fast delivery and my cat seems to like it.
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Response from TOMOJO
That's great Alice! Glad to see that our kibbles please you and your kitty!?? See you very soon!
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Caroline T.
Rating: 5 out of 5
My cat loves it. I'm still waiting to see if he will have a prettier coat.
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Response from TOMOJO
Thank you for your feedback Caroline. Don't hesitate to keep us informed if your kitty is as soft as a cloud! ?? We would be delighted to know! See you soon.
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Joanne M.
Rating: 5 out of 5
Really quick posting to the UK and my cat loves them!
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Response from TOMOJO
We are very happy to read you Joanne! If you are happy, we are too! See you soon!??
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Bruno
Rating: 3 out of 5
Update following Tomojo's response: "We have no problem with negative reviews, there are many on our trust pilot page and if we tried to find the author of your review..." You really have to search for those negative reviews... Moreover, you surprisingly do not do any research on positive reviews. "Regarding the -10% on 5-star reviews, we haven't done that since 2019," In July 2019 it was still current... "if we tried to find the author of your review it's simply because there was no order number associated." I'm not the one asking for an email to give a review after an order, so there is indeed a link. Here the reviews look a lot like those on Amazon, unlike Verified Reviews, which are much more serious. Just read the reviews, especially US ones, on Twitter..."Looks like they are deleting a lot of reviews too. Don't trust the Pilot." ------------------------ The balance and quality of the main macronutrients (carbohydrates, fats, and proteins) are average but nothing more. Proteins only represent 28% and fats 15% while carbohydrates are at 41%, due to the use of potato starch, which is way too high for my taste. Potato starch has a high glycemic index and low nutritional density. The kibble also contains organic sunflower oil which has an unfavorable omega-3 to omega-6 ratio. There is also an "animal protein hydrolysate." This ingredient is controversial since its origin and therefore its quality are unknown. Also, the composition of the kibble shows a starch concentration estimated at 22%...??! I regret some marketing choices on the product packaging, with ingredients whose nutritional utility can be questioned like plant cocktails or the use of the word beet to refer to a by-product (beet pulp). In short, an interesting proposed alternative but which still requires many improvements. PS: Apparently the Tomojo team accepts praise for their product (see my first feedback) but does everything to delete my second review which they don't seem to appreciate. Quite pathetic as an attitude. ?? These ladies should learn to accept customer feedback. One better understands the number of positive reviews now... especially upon receiving this type of message, come on 5 stars and -10% on your next order. ?? "So that more furballs discover our ecological kibble, we need your feedback that you can fill out by clicking on this Trustpilot link! I promise it will take you less than 1 minute. Since your time is precious, we offer you a 10% discount on your next order."
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Response from TOMOJO
Hello Bruno and thank you for your feedback. We have no problem with negative reviews, there are many on our Trustpilot page and if we tried to find the author of your review it is simply because there was no order number associated. Regarding the -10% on 5-star reviews, we haven't done that since 2019, and if we did it was to get as much feedback as possible, both positive and negative. We do our best to take them into account and improve. If certain aspects of our kibble bother you, we understand! And we have no issue with that. I wish you a good day.
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Madame C.
Rating: 4 out of 5
Good initiative, too bad there is still animal fat for example, but the cats eat the kibble well and I would surely buy it again.
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Response from TOMOJO
Thank you for your message Chloé! But don't worry, my little finger tells me that a new recipe without animal fat is in preparation.. ?? We are happy to see that your cats are enjoying themselves!
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Milie
Rating: 5 out of 5
Given the success of the first pack bought for my chihuahua, I recommend! The kibble is a bit big, but he loves it!
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Response from TOMOJO
Thanks again for your messages Milie. We are delighted to see that your chihuahua loves our kibble! ?? See you very soon!
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Laurent
Rating: 5 out of 5
our cat loved it!
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Response from TOMOJO
Thank you Laurent for your feedback, it's great that your cat enjoys eating our kibbles!??
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Patrick G.
Rating: 5 out of 5
Hello The kibble has satisfied us but we should have bought a bigger bag rather than 4 small ones, it would have cost us less. Best regards
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Response from TOMOJO
Thank you Patrick for your feedback. If you like our kibble, we can only be delighted! ?? And indeed, next time take a bigger pack, it will be cheaper for you and last longer! ?? See you very soon!
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Christine C.
Rating: 5 out of 5
Very good order tracking -
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Response from TOMOJO
Thank you Christine for this feedback. We are happy to see that you are satisfied! ??
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Émilie
Rating: 5 out of 5
we tested the discovery pack. the cat loves it. we will surely alternate with other kibble (to not tire the kidneys)
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Response from TOMOJO
Thank you Émilie for your message! We are happy to see that you like our kibble! ??
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Carlos B.
Rating: 5 out of 5
Good nutritional and environmental rating
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Response from TOMOJO
Thank you very much for your kind message Carlos! ??
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Danielle D.
Rating: 5 out of 5
Very good order tracking and fast delivery.
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Response from TOMOJO
A big thank you Danielle for your message. If you are happy, we are too! ?? Have a nice day!
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Valerie M.
Rating: 5 out of 5
Very easy to use site, fast delivery and the products are very appreciated by our cats.
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Response from TOMOJO
Thank you very much Valérie for your feedback. We are delighted to hear it! ??
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Pénélopev
Rating: 5 out of 5
Tomojo is a revolutionary brand! For my part, it has all the qualities necessary to seduce me. The packaging is particularly appealing, the kibbles seem to delight my cat and I won't even mention the little treats! Their slogans, their values, their products... EVERYTHING IS PERFECT.
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Response from TOMOJO
A big thank you for your lovely message Pénélope. ?? If you are seduced by our kibbles, our treats, and our values, we can only be delighted! We look forward to seeing you at Tomojo! See you soon. ??
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Sophie G.
Rating: 4 out of 5
My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.
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Response from TOMOJO
Thank you Sophie for your feedback. It's great news that your cat enjoys our kibble and treats! Don't hesitate to take a look at our website, you will find the composition of our kibble there. See you very soon.??
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Aurore
Rating: 5 out of 5
The cat is asking for its kibbles and digests them very well. Delivery, packaging okay. All that remains is to find them in a store near me and everything will be perfect. I recommend.
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Response from TOMOJO
Thank you very much for your kind message Aurore. ?? We are very happy to see that our kibbles please you and that your cat is doing wonderfully. ?? We look forward to seeing you again.