Customer reviews of TOMOJO

9 /10

Based on 1 745 published reviews

5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 3, 4 and 5 stars

Reset filters

Nath B.

Published on 14/04/2021 à 12h22

My dog has very soft stools, 10kg of kibbles that I don't know what to do with.

Translated reviews

Response from TOMOJO Published on 15/04/2021

Thank you for your feedback Nathalie. Indeed, some dogs are more sensitive than others, I would then advise you to go slowly with our kibble. Your dog may need more time to adapt to its new diet! ?? Don't lose hope! ?? We remain at your disposal if you have any questions.

Stephanie

Published on 13/04/2021 à 12h39

My cat loves its kibbles!

Translated reviews

Response from TOMOJO Published on 13/04/2021

That's wonderful news Stéphanie! ?? We look forward to seeing you, see you soon.

Darinka A.

Published on 13/04/2021 à 07h49

I appreciated the speed of delivery but my dog does not like the kibbles! It will take patience - and for him to be really hungry - for him to get into it ...

Translated reviews

Response from TOMOJO Published on 13/04/2021

Thank you for your feedback Darinka. Don't lose hope! With a little time your dog will come to appreciate our kibble, some just need more time! ?? Keep us updated on the progress of the situation. See you very soon. ??

Thomas P.

Published on 09/04/2021 à 07h02

One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.

Translated reviews

Response from TOMOJO Published on 12/04/2021

Thank you for your feedback Thomas. ??Don't panic, some cats need more time to adapt to new kibble. Don't lose hope and feel free to keep us updated on the progress of the situation! ??

Cyga F.

Published on 08/04/2021 à 17h21

My dog loves it and I love the concept and the smell of these kibbles. You should launch a range of aperitif biscuits for dog owners)))) Bravo, girls.

Translated reviews

Response from TOMOJO Published on 12/04/2021

Thank you very much for your feedback Cyga. We can only be happy to know that you appreciate our kibbles. ?? And thank you for the idea of the aperitif biscuits haha! ?? See you soon at Tomojo.

Olivier B.

Published on 08/04/2021 à 12h47

Tasted and approved by our cat. No problem ordering or upon receipt. Very colorful and nice packaging, it changes... we will probably subscribe to the service.

Translated reviews

Response from TOMOJO Published on 12/04/2021

That's great Olivier! Thank you for your kind message. If you are satisfied, we are over the moon! ?? And yes, indeed, don't hesitate to subscribe, you will gain 10% on each order. See you very soon.??

Branchut J.

Published on 06/04/2021 à 12h45

Quality, delivery, packaging, everything is top-notch! And what a brilliant idea to use insect proteins!

Translated reviews

Response from TOMOJO Published on 06/04/2021

Thank you for your feedback Julia :) , see you very soon !

David

Published on 03/04/2021 à 06h37

Finally healthy kibbles for our pets. Beautiful, less smelly poops and they love these kibbles. Moreover, less impact on the environment. The price is a bit high but with success, I hope the quality will remain the same and prices will drop. To be continued... In any case, thank you for your involvement.

Translated reviews

Response from TOMOJO Published on 06/04/2021

And yes David, it's true that the stools ?? are less odorous because digestion is much better. We are happy to have you with us! We are here if needed, see you very soon :)

Michel

Published on 01/04/2021 à 17h28

Very good taste ?? I recommend.

Translated reviews

Response from TOMOJO Published on 02/04/2021

Thank you very much for your message Michel. We are happy to see that you like our kibble! ??

Nathalie T.

Published on 01/04/2021 à 14h13

Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.

Translated reviews

Response from TOMOJO Published on 02/04/2021

Thank you Nathalie for your feedback. It's great that your two little cats enjoy our kibble! We can't wait to see you again! See you soon. ??

Laurence M.

Published on 31/03/2021 à 08h26

Fast delivery, our cat loves its new kibbles, perfect!

Translated reviews

Response from TOMOJO Published on 31/03/2021

This is great news Laurence! ??Thank you for your message. If your cat loves our kibble, we can only be delighted! See you very soon.

Stéphanie G.

Published on 30/03/2021 à 12h05

Very good initiative! My cat hasn't noticed any difference with its other kibbles.

Translated reviews

Response from TOMOJO Published on 31/03/2021

Thank you for your kind message Stéphanie. That's great news! We can't wait to see you again. See you very soon.

Riviere M.

Published on 27/03/2021 à 09h00

Everything is perfect, and the idea of insect kibbles while preserving the planet is excellent.

Translated reviews

Response from TOMOJO Published on 29/03/2021

Thank you very much for your message Monique. We are delighted to see that you embrace the Tomojo concept! ??

Famille L.

Published on 26/03/2021 à 07h32

Nothing to say! Very good service from start to finish.

Translated reviews

Response from TOMOJO Published on 26/03/2021

A huge thank you for your lovely reviews. We can only be won over by this kind message. We will see you very soon! ??

Léa M.

Published on 25/03/2021 à 15h04

Fast delivery, very good products my cats love, eco-friendly packaging, I love it!

Translated reviews

Response from TOMOJO Published on 26/03/2021

Thank you again Léa for your kind messages. We are very happy that you appreciate our service and our kibble. We look forward to seeing you again. ??

Tina

Published on 23/03/2021 à 12h51

Fast delivery and the customer service is efficient and responsive!

Translated reviews

Response from TOMOJO Published on 24/03/2021

Thank you for your message Tina. We are delighted that you like it! ?? See you very soon!

Christopher

Published on 23/03/2021 à 12h40

Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of days. Great idea but unfortunately the cats just didn't take to the new food. Excuse my rough translation, Cats don't like the kibbles. Introduced slowly and mixed with their existing dry food over a period of several days. Excellent idea but unfortunately, the cats just didn't take to the new food.

Translated reviews

Response from TOMOJO Published on 24/03/2021

Thank you for your feedback Christopher. ??Don't lose hope! You should try to make the transition last longer. Feel free to come back to us to let us know how things are going. See you soon !??

Olivier F.

Published on 22/03/2021 à 06h28

Service rather good, fast delivery, logical price.

Translated reviews

Response from TOMOJO Published on 22/03/2021

Thank you very much Olivier! If you are happy, we are too! ??

Melissa

Published on 19/03/2021 à 23h20

Saw this advertised on Instagram, and while the product and website is all in French I easily managed to order a bag of cat food which arrived at my U.K. flat the next day. I was very impressed with the shipping. Ingredients are listed in English on the bag and my cat seems to like the food! I tend to feed him a mixture of different cat food brands so this is an interesting and healthy addition to his dry cat food mix. Really like the product. One suggestion: if you're advertising to an English market it might be a good idea for the website and emails to be in English. Luckily I studied French for a long time so I'm happy to engage, but not all Brits may feel the same.

Translated reviews

Juliette D.

Published on 18/03/2021 à 18h40

Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.

Translated reviews

Response from TOMOJO Published on 19/03/2021

Thank you for your feedback Juliette. We are delighted that you appreciate Tomojo's values! ?? Some cats are more sensitive than others and need more time to adapt to a new diet, don't lose hope, you just need to be patient! ??

Audrey T.

Published on 16/03/2021 à 13h18

Excellent service from this company and my dog really enjoys this product. More expensive than our usual but it is not bulked up with low quality content like many dog foods are. I like to feel that, even in a small way, my dog and I are contributing to protecting the environment, too.

Translated reviews

Response from TOMOJO Published on 17/03/2021

A big thank you for your kind feedback. ??Unfortunately, insect powder is still an expensive product. But we are very happy that your dog likes our kibble and is doing something for the planet ! ???? See you soon !

Mme C.

Published on 16/03/2021 à 09h28

Dogs are happy. And yet I switched from homemade food to kibble because I have an allergic dog (hot spots). By the way, if you have a dog that has recurring hot spots, supplement with omega 3: impressive results, no more hair loss or hot spots. I took a small bag to test it and since it went well, I switched to a subscription. Well-balanced product. A team that listens, good exchanges. I recommend!

Translated reviews

Response from TOMOJO Published on 17/03/2021

Thank you very much for your message Olga, and thank you for your advice! ?? We are delighted that your dogs enjoy our kibble and that they are having a great time. ?? We look forward to seeing you again very soon.

Marie-Paule S.

Published on 10/03/2021 à 08h20

I am satisfied with the product, my cats empty their ration every day with appetite. I just hope that the price will decrease over time. I completely trust you on the quality of the product. I support your approach because I am aware of the planet's problems and I want to do my best despite my small income. One negative point, the delivery: I found my package thrown over my fence into my flower pot, in the rain, the cardboard was soaked, luckily there were two packages. Best regards MPS.

Translated reviews

Response from TOMOJO Published on 10/03/2021

Thank you for your message Marie-Paule. ?? The price is an area for improvement for this year 2021, as the price of insect flour is more expensive than meat-based flours. We hope that the development of this market will lower prices. Furthermore, we are sorry that you had an issue with the delivery, we will mention it to our teams. We are still delighted that your cat enjoys our kibble. ??

Sabine

Published on 09/03/2021 à 21h04

My golden loves it, this kibble suits him perfectly, being fragile his stomach and intestines have also validated it, his transit has been perfect since. Plus, personally, I find that this kibble smells so good of Provence herbs... Okay, I also tasted one, out of curiosity, and seriously it was good! I am vegetarian and I find it important to feed my dog properly, without cereals, etc... After a move, I couldn't find a store to buy his old kibble, I wanted to try this new solution whose principles I like a lot and I am happy with it. I recommend it for multiple reasons including quality and ethics. Justy thanks you too! ;)

Translated reviews

Response from TOMOJO Published on 10/03/2021

A huge thank you for your support Sabine and Justy! ?? We are very happy that both of you enjoyed our kibble. ?? Indeed, they are very well assimilated and thus, digestion is facilitated! We can't wait to see you again, very soon.

Manon B.

Published on 09/03/2021 à 18h38

Very good! However, it would be great to make kibble for small dogs. I won't be able to buy more for now because the kibble is too

Translated reviews

Response from TOMOJO Published on 10/03/2021

Thank you for your feedback Manon. We have taken your comment into account and we will pass it on to our teams. We will not hesitate to keep you informed if new kibble arrives! ??

Estelle M.

Published on 09/03/2021 à 13h15

Super fast shipping! I had taken a discovery pack, and my cat jumped on it (even though he is super picky) Thank you Tomojo! I am happy to be able to make a small gesture for the environment and for my cat.

Translated reviews

Response from TOMOJO Published on 10/03/2021

This is great news Estelle! ?? We are delighted that your cat enjoys our discovery box and thinks about the planet! ?? See you soon.

Francesca B.

Published on 08/03/2021 à 17h40

Excellent product, both cats and dog ADORE the Tomojo food. We are ever so grateful to Tomojo for helping us drastically reduce our pets' carbon footprint and making the world a better place!

Translated reviews

Response from TOMOJO Published on 11/03/2021

A big thank you Francesca! You have understood all the values we wish to convey, and moreover, we are delighted that your pets like our food.

Published on 06/03/2021 à 09h59

Our cat gives it 5 PAWS! It is delicious. We use the treats as a dessert, or a topping, and the dry food is excellent, our fussy cat never has enough of it. Full of vitamins after a hard winter, great product.

Translated reviews

Response from TOMOJO Published on 09/03/2021

We are very pleased that you like our kibbles and treats! Thank you for your feedback. ?? Can't wait to see you again!

Lionel

Published on 06/03/2021 à 07h05

The kibble was adopted in a few days by our two cats who are usually picky, they haven't gotten tired of it since.

Translated reviews

Response from TOMOJO Published on 08/03/2021

That's great Lionel! ?? If your kitties love our kibble, they will also adore our Moush treats. See you soon! ??

Jean P.

Published on 06/03/2021 à 06h51

As usual, the dogs love this kibble, and the size has been modified to be smaller, which is even better. I highly recommend it. Derby, who is 12 years old, is doing wonderfully and his heart is perfect. Haston, 8 years old, the same!!!!!!

Translated reviews

Response from TOMOJO Published on 08/03/2021

Thank you very much Jean Philippe for this message. If your dogs love our kibbles, we are delighted. And don't hesitate to try our delicious treats, always made with insect flour, your bitches will enjoy them. ??

Emma B.

Published on 05/03/2021 à 06h30

Delivery was compliant, packaging easily recyclable. The cat had no difficulty adapting to the kibble or the treats. I only regret that they are more caloric than others due to the starch.

Translated reviews

Response from TOMOJO Published on 11/03/2021

Thank you very much for your feedback Emma! We are delighted that our kibble was liked by your cat. ?? But don't worry, there are no cereals in our kibble!

Léa V.

Published on 04/03/2021 à 19h04

Three kitties at home who seem to be perfectly adapting to this ecological transition. The most dangerous thing is that they eat too much because they received this new kibble with success! Knowing that they have a 50/50 kibble/pâté diet (without cereals of course).

Translated reviews