Customer reviews of TOMOJO

9 /10

Based on 1 745 published reviews

5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 3 and 5 stars

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Pascale C.

Published on 28/07/2023 à 20h42

The transition to Tomojo kibble went well. My cat is quite picky but she adopted them without any problem thanks to a gradual transition to replace her old kibble.

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Response from TOMOJO Published on 31/07/2023

One of the best compliments we can receive: that a picky animal loves our kibble ?? You were right to make the dietary transition Pascale, it's an important step for your little one (and her stomach!) to get used to insect protein ??

Lisa P.

Published on 27/07/2023 à 08h46

After a small problem during delivery, customer service was very responsive and understanding. I was able to receive a new bag of kibble quickly, and my two cats love them!

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Response from TOMOJO Published on 31/07/2023

Thank you Lisa ?? Our customer service is always there to respond as quickly as possible to your requests ??

Jf B.

Published on 18/07/2023 à 13h38

At the time stated!

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Response from TOMOJO Published on 19/07/2023

Thank you for your feedback JF ??

Cyndy

Published on 17/07/2023 à 18h40

My 2 cats loved it, miracle, so Tomojo will be part of my list of products that I order regularly, without wanting a subscription. I mix a cocktail of 3 products each week even if it's not a very good veterinary advice. It works for us. My 3rd one picked up from the street 10 days ago doesn't fuss, as long as there's something in the bowl he goes with the flow! I think it's good to vary protein sources.

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Response from TOMOJO Published on 19/07/2023

That's great Cyndy, we are happy to know that your fur babies love our kibble ??

C L.

Published on 14/07/2023 à 10h55

I received my package the day after the order, it was super fast! It was well packaged, without any excess, and I appreciated the packaging of the kibble. Unfortunately, after multiple attempts, my puppy did not like them, he sorts them and refuses to eat them.. I had to go back to animal kibble. And given their composition, I understand that they don't have a meat smell, however, I don't think they are appetizing for picky dogs... to my great despair since I would have loved to continue with your brand.

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Response from TOMOJO Published on 19/07/2023

Oh no Clémence ?? Sorry that your puppy did not appreciate our kibble, unfortunately they cannot be to everyone's taste. Did you properly carry out the dietary transition? Maybe you just need to give him time to get used to it by mixing it for a while with his old kibble!

Magali P.

Published on 06/07/2023 à 18h42

Easy order. Very fast and careful shipping. Quality and innovative products. My only regret, kibble size is too large for my old little dog, otherwise the big chubby loves them!

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Response from TOMOJO Published on 19/07/2023

Thank you for taking the time to leave your review Magali! We currently only offer one size of kibble for our dog friends. You can moisten them to make it easier for your little one ??

Tastet

Published on 04/07/2023 à 17h29

Fast and efficient delivery. My dog loves it and so do we! Very nice bag design.

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Response from TOMOJO Published on 19/07/2023

Thank you François for your kind words, they really make us happy ??

Sabine M.

Published on 30/06/2023 à 09h56

Since my cat tasted the pâté, she no longer wants these kibbles... Losing weight, becoming a thief... Despite the TOMOJO kibbles always available; And I still have more than one full bag...

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Response from TOMOJO Published on 03/07/2023

Thank you for your feedback Sabine. We are sorry that your cat no longer wants to eat her kibbles, it's strange... A member of the customer service will contact you to try to clarify this!

Norjudy

Published on 27/06/2023 à 16h50

Kibbles with a not very appetizing smell for the cat. Mine has more trouble with these kibbles, I have to mix them with others!

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Response from TOMOJO Published on 30/06/2023

We actually recommend mixing our kibbles with their old kibbles to get them used to it, that's the principle of dietary transition. It will gradually get them used to it and facilitate adaptation ??

Pauline C.

Published on 26/06/2023 à 15h52

The quality of the kibbles, the customer service. My cat is in good health and remains slim despite eating very well, so better health! Thank you Tomojo ~

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Response from TOMOJO Published on 30/06/2023

Thank you Pauline! The good health of animals and our planet is our main mission, happy to know that you support it ??

Jacques

Published on 26/06/2023 à 14h19

As a cat kibble customer for several years, I have always been very satisfied with the delivery and the website. Regarding the kibbles, my cat immediately adopted them and seems to appreciate them... No complaints to make, I highly recommend to anyone looking for an alternative to meat or fish kibbles (present in minimal quantities and in the form of waste...)

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Response from TOMOJO Published on 30/06/2023

Thank you for your feedback Jacques, it makes us extremely happy ?? Glad to know that everything is going well!

Diane

Published on 26/06/2023 à 07h33

I have been having my Tomojo kibbles delivered to my home for several years and it's super convenient!

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Response from TOMOJO Published on 30/06/2023

Great Diane! Our subscription system allows you to schedule your deliveries, adjust the frequency, pause if you go on vacation, and much more ??

Marc G.

Published on 23/06/2023 à 15h29

Being notified of the delivery that passes during the scheduled time slot, I have never had to complain for several years

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Response from TOMOJO Published on 29/06/2023

Thank you for your loyalty Marc, we are delighted to have you in the Mojo Team ??

Lucie

Published on 14/06/2023 à 13h14

Super friendly customer service and my cat loves the kibbles :)

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Response from TOMOJO Published on 15/06/2023

What more could you ask for? ?? Thank you very much Lucie!

Jeanne

Published on 11/06/2023 à 11h59

These kibbles are great and the subscription is very convenient, the new package arrives early enough not to run out! Thank you for your advice and quality!

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Response from TOMOJO Published on 15/06/2023

Thank you Jeanne ?? Happy to know that our subscription system and our kibbles please you and your furry friend!

Christine B.

Published on 07/06/2023 à 16h17

Very short delivery time and reliable packaging

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Response from TOMOJO Published on 15/06/2023

Thank you for taking the time to give us feedback Christine. We remain, of course, at your disposal ??

Sab S.

Published on 05/06/2023 à 19h39

Kibbles and treats are very appreciated by our cats. Treats are healthier than those found on some sites or in stores.

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Response from TOMOJO Published on 15/06/2023

Feeding your pets with good food while respecting the planet, we couldn't dream of better ?? Thank you Sabrina!

Clovis

Published on 03/06/2023 à 13h46

I recommend Tomojo for their quality, efficiency, and clarity! A client for cats and dogs for two years, nothing to say!

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Response from TOMOJO Published on 15/06/2023

Thank you very much ?? We do everything to satisfy you and your furry balls ????

Hervé M.

Published on 03/06/2023 à 13h45

Our dog literally devours these kibbles. She loves them

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Response from TOMOJO Published on 15/06/2023

What great news! We are flattered to have unanimous support from you Hervé ??

Puce07

Published on 03/06/2023 à 10h41

Easy, quick order. My dog loves it and my cat just tasted the treats.

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Response from TOMOJO Published on 15/06/2023

It's great ?? Let's hope it continues on this path ??

Delphine B.

Published on 31/05/2023 à 08h39

The best of the best! Insect treats and kibbles are very appetizing and of very good quality! At L'Écrin de Ninon, we lick our lips! A pure joy to see them enjoy it. The big plus: French manufacturing

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Response from TOMOJO Published on 15/06/2023

Thank you very much Delphine, your feedback makes us very happy ?? Glad to know that everyone is enjoying Tomojo!

Tailamee

Published on 30/05/2023 à 19h21

No difference for my dog between these kibbles and the meat ones. He loves them!

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Response from TOMOJO Published on 31/05/2023

Glad to know that your dog loves his kibbles ?? No difference and besides, it's better for our beautiful planet ??

Amandine G.

Published on 30/05/2023 à 19h03

Second purchase! My first dog Maya loved them, and the second one Lalou loves them too and digests them very well! (she is on special sensitive digestion kibble, otherwise she has diarrhea)

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Response from TOMOJO Published on 31/05/2023

That's great Amandine! Thank you for your orders ?? Insect protein is indeed highly digestible, glad to know it also suits Lalou ??

Boeglin B.

Published on 30/05/2023 à 14h58

A great kindness and beautiful efficiency from Alice...excellent contact

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Response from TOMOJO Published on 31/05/2023

Thank you very much Mary ?? Our customer service is at your disposal!

Utilisateur M.

Published on 26/05/2023 à 20h14

Unfortunately, my cat doesn't seem to appreciate them (he who is really not picky) too bad but I tried. Otherwise, delivery nothing to complain about and attentive customer service.

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Response from TOMOJO Published on 31/05/2023

Thank you for your feedback Céline! Adapting to new kibble can sometimes be difficult, especially when it's an unknown protein. A member of customer service will contact you soon to give you some advice ??

Maravillas M.

Published on 24/05/2023 à 19h53

Hello, I wanted to subscribe but I'm not sure I managed to do it during my first order

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Response from TOMOJO Published on 31/05/2023

A member of our customer service will contact you to clarify this Maravillas!

Sophie P.

Published on 23/05/2023 à 10h22

My very picky dog loved this kibble and gained weight which was difficult before

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Response from TOMOJO Published on 23/05/2023

Thank you for your feedback Sophie ?? We are delighted to know that your dog is healthier with our kibble, it's our greatest reward!

André C.

Published on 21/05/2023 à 09h16

Hello, After a first satisfactory experience, we received kibble made in factory 53 that our 2 cats frankly rejected. We had to revert to another conventional diet. Our veterinarian, due to an allergy of one of our cats, advised us to return to our insect kibble hence this recent order, but again our cats refuse to eat them (factory 53). We think, given their appearance, that they are overcooked hence the puffiness and smell! We will therefore be forced to look for a new supplier, Tomojo telling us that everything is fine and nothing has changed?

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Response from TOMOJO Published on 23/05/2023

Thank you for your update on the situation André, I am sorry that your cats are rejecting their kibble & that they have a different smell and appearance. We take the quality of our products very seriously, which is why we systematically contact the factory if we receive feedback like yours. I just tried to contact you to get more details about the package you received and offer you a solution, which I hope will suit you!

Franck D.

Published on 18/05/2023 à 10h19

We really love Tomojo kibble for our cat: quality product, low impact on the planet, great packaging, top delivery and adjustable delivery frequency. And all that for a price I find fair. It's been almost two years since our cat has been eating grain-free kibble and she loves it a lot. And what's nice, and what I hadn't seen at first, is that we can adjust the delivery frequency. We receive an email a few days before shipping to warn us, and if there are still kibble left, well we postpone the delivery date. It's super simple.

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Response from TOMOJO Published on 19/05/2023

Your comment really makes us happy Franck, thank you for taking the time to write it ?? Thank you also for your support and trust for 2 years, we hope it will last a long time!

Lcs

Published on 18/05/2023 à 08h22

Ecological kibble and very good for the health of my cat

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Response from TOMOJO Published on 19/05/2023

That's great Lydie! Indeed, 1kg of insects requires 200 times less water than producing 1kg of chicken and emits 7 times less CO2 than producing 1kg of beef ??

Hélène

Published on 18/05/2023 à 08h11

Fast delivery once again. Convenient, the function that allows you to deactivate/reactivate the subscription with one click.

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Response from TOMOJO Published on 19/05/2023

We are quite proud of our subscription system: it is free, flexible and works according to your desires and needs ?? Thank you Hélène!

Morgane

Published on 14/05/2023 à 12h59

I am satisfied with my first experience with Tomojo kibble. ???? My dog adopted them right away, she seems to like them a lot (even though I must say that she is not very picky to begin with). The kibble is a bit large, my dog weighs 7.5 kg and these are the largest kibble she has ever had. But I think that at least, it allows her to chew them and not gulp them down...????

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Response from TOMOJO Published on 19/05/2023

Thank you very much for taking the time to give us your feedback Morgane ?? Happy to welcome you and your dog to the Mojo Team! Our kibble has an anti-glutton effect ?? You can moisten them a bit to make it easier for your little one to eat.

Gregmadman

Published on 11/05/2023 à 18h18

My kitten didn't want his kibble... No desire to eat them, despite several attempts. Impossible to get past the 50% old 50% new kibble... I gave up and gave him another brand of insect kibble (Reglo, not to name it), which suits him very well.

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