Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 4 and 5 stars

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Pauline
Rating: 5 out of 5
My very picky cat about what I put in his bowl goes crazy for his Tomojo kibble and especially the treats!! Also a favorite for the packaging. I love the concept, keep doing what you are doing and thank you for the planet
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Response from TOMOJO
Your message makes us extremely happy Pauline, thank you ??
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Apolline S.
Rating: 5 out of 5
The kibble suits our dog very well! She is enjoying it, and we are contributing to reducing her carbon footprint with insect-based kibble made in France!
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Response from TOMOJO
Thank you for your feedback Apolline! We are delighted to know that you have found an alternative to provide your dog with everything she needs while thinking about our planet at the same time ????
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Marc J.
Rating: 5 out of 5
A well-known company on the internet. Quality of kibble for our dog and cat is perfect. Delivery conditions and time are okay
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Response from TOMOJO
Glad to know that everything is going well Marc! Indeed, we are quite proud of our 24-hour delivery ??
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Camille
Rating: 5 out of 5
I had the opportunity to have my dog test Tomojo kibble and he loved it! I recommend it.
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Response from TOMOJO
Thank you Camille! If needed, we remain at your disposal :)
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Ambre
Rating: 5 out of 5
Tested and approved by my little 2.5-year-old dog who tends to be picky, and especially no more transit issues. +1 for the fast and efficient customer service! I recommend without hesitation
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Response from TOMOJO
Thank you for your feedback Ambre, it makes us very happy ?? We are honored to have succeeded in convincing your little one!
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Morgane
Rating: 5 out of 5
My cats loved the Tomojo kibble! And I love the ecological approach behind this kibble!
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Response from TOMOJO
That's great Morgane! If you want to subscribe, the customer service team is at your disposal for any questions ??
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Cathy B.
Rating: 4 out of 5
Discovered at the MIF show, my cat loves the treats. A little extra, they are suitable for cats with urinary problems.
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Response from TOMOJO
Thank you for your feedback Cathy, and glad to have met you at the show! Indeed, our cat treats target urinary problems for one and health/beauty of the coat for the other ??
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Elodie A.
Rating: 2 out of 5
The idea is interesting to promote the use of insects more than other animals but in reality, the products still contain them (resting by email and other products) which disappointed me regarding the communication about it. My puppy didn't like the kibble too much either and they were a bit small in size compared to other brands including one that is completely transparent in its commitments from the start and 100% insects that we have adopted.
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Response from TOMOJO
Thank you for your feedback Elodie. Our motto every day at Tomojo is that we have nothing to hide. We never do transparency in small doses! As I mentioned in my email, it was an oversight on our part, which we corrected as soon as you informed us. You can see on our website (especially in our FAQ) that we do not hide the presence of hydrolyzed animal proteins in our kibble, it is indicated in all our product sheets. There was no bad intention on our part and I am sorry that you took it that way, even after seeing the response to your email.
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Julie V.
Rating: 5 out of 5
My cat loves his Tomojo kibble, and I am reassured to know that he is eating healthy products and that his diet is environmentally friendly.
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Response from TOMOJO
We are happy and proud that you are part of the Mojo Team Julie, it is a pleasure to be able to help you and support you in a healthier and more sustainable diet for your cat ??
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Rousselle J.
Rating: 4 out of 5
Original product appreciated by my cat Lower climate impact
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Response from TOMOJO
Happy to know that your values align with those of Tomojo Janique ????
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Thomas
Rating: 5 out of 5
Kibble of super quality without cereals, my puppy had digestive problems but since we switched to Tomojo everything is resolved! The delivery service is super fast (delivered in 24h) and the customer service is responsive. We also tried the treats, and unsurprisingly our puppy loves them!
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Response from TOMOJO
Thank you very much Thomas, glad to know that Tomojo is unanimous with you! ??
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Jeanne
Rating: 5 out of 5
Delivery just in time to restock! Great tracking, we are informed when the package arrives. Perfect delivery!
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Response from TOMOJO
Thank you very much Jeanne ?? That's the advantage of the subscription formula: you can adjust the frequency as you wish so you don't run out of kibble!
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Christophe
Rating: 5 out of 5
The delivery time is fast and the products allow for varied feeding
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Response from TOMOJO
Glad to know that you are satisfied Christophe! We remain, of course, at your disposal :)
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Jean J.
Rating: 5 out of 5
I had already ordered before; since I was fully satisfied and my cat loves her kibble, I took the subscription plan.
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Response from TOMOJO
Welcome to the Mojo Team then Jean Jacques! Happy to know that your little one loved the kibble ??
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Simon B.
Rating: 4 out of 5
Very practical subscription system
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Response from TOMOJO
Thank you for your feedback Simon! Indeed, we are proud of our subscription system. It is commitment-free, flexible, free, and allows you to receive kibble directly at your home whenever you want ??
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Sophie P.
Rating: 5 out of 5
I have been giving Tomojo kibble to my dogs for years and I am still very satisfied
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Response from TOMOJO
We are delighted to support your dogs for years Sophie ??
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Magali P.
Rating: 4 out of 5
Excellent products. The treats and kibble have been appreciated by the cats. As for the dog, she loves the treats, the kibble is to her taste too, but slightly too big, so she has trouble chewing them. It's a shame there aren't several size options for kibble in the dog range.
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Response from TOMOJO
Thank you very much Magali ?? If the kibble is too big for your dog, we recommend moistening them or breaking them up a bit, so that it is easier for her. As for the possibility of having different sizes, it is not possible at the moment but I will take your request into account!
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Christine D.
Rating: 5 out of 5
12kg bag for dog ordered on a Friday, received the next day! Perfect!!! It's been a month since our Border has been eating this kibble and everything is fine, he doesn't have any foul-smelling flatulence, which is important for living together!!!
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Response from TOMOJO
Thank you for taking the time to leave your review Christine! Glad to know that our kibble is perfect for your little one ??
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Jerem
Rating: 5 out of 5
Impossible to make her eat! After trying all the brands of kibble (classic) that my various veterinarians recommended, my Miniature Spitz (Nola) wouldn't eat them. Diarrhea or refusal to eat, I couldn't impose on her to eat something she didn't like. Desperate, I searched the internet and stumbled upon the Tomojo site. I was skeptical at first! But I absolutely do not regret taking the plunge! Thanks to the customer service who managed to answer my doubts and questions. I have since decided to subscribe to the subscription which allows me to save. Moreover, I no longer throw away the kibble because Nola devours them. Thank you Tomojo, keep it up!
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Response from TOMOJO
Thank you, Jerem, for this feedback that made the whole team smile! We are flattered to be your choice, you and Nola ??
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Axelle L.
Rating: 5 out of 5
I have 2 cats who are 9 months old, they are quite picky about kibble I had to change food 2 times and the 3rd was the right one, they love this kibble and these super treats, they are crazy about them!! ????????????
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Response from TOMOJO
What a pleasure to read you Axelle! It's a beautiful story that begins then ??
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Lisa R.
Rating: 5 out of 5
Great, excellent customer service and kibble very appreciated by my cat :)
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Response from TOMOJO
A thousand thanks Lisa ??
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Coline
Rating: 5 out of 5
Top notch: invoice request by email that was sent the same day, no problem with the delivery!
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Response from TOMOJO
Thank you for taking the time to leave your review Coline! We are quite proud of our customer service responsiveness ??
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Mélissa K.
Rating: 5 out of 5
I was looking for healthy kibble for both my puppy and the planet... And thanks to Tomojo, I found them! My little chihuahua is loving it!
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Response from TOMOJO
Great Melissa! Thank you for taking care of our beautiful planet ??
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Charlotte
Rating: 5 out of 5
Nothing to report for the delivery, and my parents' cat was very happy with his Christmas gift (discovery box) :D
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Response from TOMOJO
We are delighted to know that Tomojo was part of the Christmas gifts under your tree Charlotte ????
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Beatrice
Rating: 5 out of 5
Quality products, fast delivery
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Response from TOMOJO
Thank you Béatrice! ?? We remain at your disposal if needed :)
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Bernard D.
Rating: 5 out of 5
We had tested kibble from a competing brand (also based on insect proteins) but the cats didn't seem to appreciate it, they sniffed and then walked away. With these, no problem, our cats are loving it!
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Response from TOMOJO
Happy to know that our kibble is unanimous with you Bernard!
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Colette
Rating: 5 out of 5
Appetizing kibble. My cat loves them! Very satisfied
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Response from TOMOJO
Great Colette, glad to hear that! ??
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Mauricette B.
Rating: 2 out of 5
Everything went very well, they loved it but the next day I had a little bit of poop at home, I think it changed them and gave them a slight but slight diarrhea and yet I mixed it with their usual food, now what I do is give them a spoonful in each bowl and everything is fine
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Response from TOMOJO
Thank you for your feedback Mauricette! It can happen that your little ones have diarrhea because it's an unknown protein for them, their bodies need to get used to it and their intestinal system too! That's why we recommend the transition, you did well to continue. They should get used to it and the diarrhea will disappear :)
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Nathalie
Rating: 5 out of 5
My cats and my dog love the treats and kibble made from insects. The order arrived quickly. And I was able to take advantage of a discount code. I am delighted with this purchase!
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Response from TOMOJO
Great Nathalie, happy to know that everything went well and that your little ones love their kibble and treats ????
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Helene
Rating: 5 out of 5
Simple site to use
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Response from TOMOJO
Thank you for taking the time to leave your review Hélène!
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Marie B.
Rating: 4 out of 5
Hello, it's been about 3 Christmases that I order your boxes and this year Mina my cat and I were somewhat disappointed because there were more kibbles and therefore more treats but there was no little toy ??
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Response from TOMOJO
Glad to know that the Tomojo boxes are with you every Christmas Marie ?? We decided to keep only the kibble and treats in our boxes to highlight the discovery of our products and the insect protein ??
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Guillaume A.
Rating: 5 out of 5
Order delivered on time, the kibbles satisfy my cat a lot. The treats especially drive him crazy!
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Response from TOMOJO
Their satisfaction is our priority, I am delighted to know that your cat enjoys its Tomojo kibbles and treats! Regarding the protein content, it is at 33% for our cat recipe, which is ideal to prevent him from developing kidney complications. A protein level below 35% is recommended for cats under 8 years old. Then, you should consider a product with a protein content between 30% and 32%. A high protein level does not mean quality and can even be harmful to health, especially for the cat's upper urinary system ??
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Céline S.
Rating: 5 out of 5
Subscribed for over a year, the kibbles are always delivered on time and in good condition. I recently added the senior kibbles and my cat likes them too.
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Response from TOMOJO
Great Céline! Thank you for your support and loyalty ??
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Marie-Laure M.
Rating: 5 out of 5
My dog loves these kibbles, he digests them well and I am satisfied with the brand's commitment. Fast delivery too.
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Response from TOMOJO
Thank you very much Marie-Laure, delighted to know that the kibbles and service meet your expectations ??
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Marlyn S.
Rating: 5 out of 5
A discovery and a step towards a new, more eco-friendly and much healthier pet food! Thank you for doing what you do, for making this possible. Very happy that my four-legged companions and I are contributing to making this world better! Since they tasted it, they are crazy about it, both the dog and the cat, so well done ??
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Response from TOMOJO
Thank you Marlyn, your message warms our hearts ?? We are happy to know that your pets love their kibbles, and that we share the same values!
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Nadege B.
Rating: 5 out of 5
Great and satisfied
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Response from TOMOJO
Delighted to know that you are on board with Tomojo Nadège! ??
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Client H.
Rating: 5 out of 5
Insects are the future for humans and their pets, there is no doubt about it.
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Response from TOMOJO
Indeed, here at Tomojo, we truly believe in the benefits of insects, for our pets as well as for the planet! ??
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Virginie L.
Rating: 5 out of 5
Very very good follow-up from the sales department for the shipment of the package.
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Response from TOMOJO
Thank you for taking the time to leave your feedback, Virginie! We remain, of course, at your disposal :)
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Ala
Rating: 5 out of 5
My cats love this food so we waste very little. It arrives in the UK within a few days from order and keeps very well even for a month.
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Response from TOMOJO
Thank you Ala ?? We're very happy to hear that your cats enjoy their kibbles, all the way from the UK!
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Héléna G.
Rating: 5 out of 5
My cat and I love Tomojo! The service is simple and efficient, you can go for it with your eyes closed!
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Response from TOMOJO
Thank you very much Hélène, your message makes us happy ??