Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 4 and 5 stars

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M
Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
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Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
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Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
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Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
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Marilyn M.
Rating: 5 out of 5
Easy and fast ordering and delivery service. My cats and dog have been consuming these kibbles for months, always with the same appetite; it was therefore quite natural for me to set up a monthly delivery. This way I benefit from the discount and no longer worry about stock management!
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Response from TOMOJO
Thank you for your kind feedback Marilyn. The subscription system is the simplest and most economical to set up, it allows you to easily regulate your orders, in addition to not having the stress of an empty bowl!
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Aurélia T.
Rating: 5 out of 5
It is such a pleasure to be able to feed our little beast responsibly! And on the taste side, the cat eats the recommended amount of kibbles without being asked and, surprise, he loves the Moush, the first time he accepts a treat for cats!
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Response from TOMOJO
Very happy to hear that Aurelia :), thank you for your positive feedback and see you very soon at Tomojo.
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Céline
Rating: 2 out of 5
The cats enjoy the treats but completely snub the kibbles. I bought a pack for nothing!
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Response from TOMOJO
Oh no :'( . This is most likely due to a dietary transition issue Céline, a team member will contact you to try to provide a solution!
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Sophie P.
Rating: 5 out of 5
I am delighted with Tomojo kibbles. I have been using them for over a year. My dog who had trouble gaining weight has gained 4 kg. I just started the puppy range, still in the transition period. I have already referred 2 people who have several dogs or dogs and cats and they have adopted the different ranges.
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Response from TOMOJO
A big thank you to you Sophie for your support and your commitment by our side. It's great to read from you and see how our kibbles have changed the daily life of your furry friends :) Always at your disposal if needed!
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Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
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Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
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Corinne L.
Rating: 5 out of 5
Very appreciated kibbles by my cats. I recommend. Nice alternative to kibbles based on 'meats'.
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Response from TOMOJO
Thank you Corinne, that's the idea! Proposing a healthier and more responsible alternative, see you very soon :)
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Client
Rating: 5 out of 5
Correct and appreciated food by the dog, I had a delivery problem and Tomojo rushed to solve it by sending another package, thank you again Tomojo and good continuation.
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Response from TOMOJO
Hello Gérard and thank you for your kind feedback despite the issues we may have encountered with the carrier. We are always ready to find a solution for you and to help you if you encounter any problems with our logistics partners. See you very soon to the whole family ??
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Lucie P.
Rating: 5 out of 5
Super fast delivery / when I thought I was going to run out of Tomojo! Bravo!
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Response from TOMOJO
Thank you for your kind feedback Lucie! We deliver within 1 to 3 days throughout France, no need to stress about the kibble breakdown ??
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Pascale H.
Rating: 5 out of 5
I have two little cats, they love it and they are picky... Top-notch kibble ????
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Response from TOMOJO
Thank you Pascale, that's great! Our new kibble for Kitten (and puppy) is specially designed for their balance and palatability :), see you very soon then!
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Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
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Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
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Anthony V.
Rating: 5 out of 5
A trusted brand
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Response from TOMOJO
And great and engaged clients! Thank you for your feedback Anthony :)
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Client
Rating: 5 out of 5
Very fast delivery
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Response from TOMOJO
Thank you for your feedback, indeed, depending on the delivery method you choose, we deliver within J+1, J+2 at most :) !
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Cathy S.
Rating: 5 out of 5
Hello! In a world where it is extremely important to move towards a diet that avoids causing suffering to Animals and to preserve the Planet, I am delighted to have discovered Tomojo! Founded by super nice teams, who are very attentive to their customers and their daily needs!!!! Thank you for everything and joyful prosperity to Paola and Madeleine! Have a nice day! Cathy Sánchez Pérennès. 19 Avenue Charles Vaillant. 93420 Villepinte. ??????
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Response from TOMOJO
We are happy and proud to have you with us Cathy, it is a pleasure to be able to help and support you in a healthier and more sustainable diet for your pet :). We remain at your entire disposal if needed! ??
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Emie B.
Rating: 5 out of 5
My dog has handled the transition well. The package arrived quickly and it feels good to know what our dog is eating. Finally kibble with a lower ecological impact!!! I've been looking for a way to reduce the impact of my little dog for a long time.
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Response from TOMOJO
We are aligned, it is a pleasure to have you with us and to see you support our approach ??
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Danièle G.
Rating: 5 out of 5
Very appreciated product by our animals: dogs of all ages, cats, and even our hens excellent!!!
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Response from TOMOJO
After the birds, the hedgehogs, now the chickens ????, we are happy to be able to (well) feed your animals, see you very soon :)
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Mrs L.
Rating: 5 out of 5
Perfect - product meeting expectations
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Response from TOMOJO
Thank you :), see you soon Livia.
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Franck D.
Rating: 5 out of 5
Our cat loves them, he adopted them immediately.
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Response from TOMOJO
??? Thank you for your positive feedback Franck, we hope to see you very soon with us.
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Sylvie S.
Rating: 5 out of 5
Nawak loves her kibble which she digests perfectly. The subscription formula is super convenient, no more rushing because we forgot and home delivery, the best!
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Response from TOMOJO
Welcome to our place! Feel free to contact us if you want to update your subscription or anything that could make your life easier :)
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Hervé M.
Rating: 5 out of 5
We discovered the famous insect kibble for our dog Mouthe and since then she is thrilled and in great shape. We highly recommend these products.
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Response from TOMOJO
Thank you Hervé, it really makes me happy to hear that :) See you very soon then!
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Ghislain
Rating: 5 out of 5
Cats really like this kibble and they have beautiful fur, so approved. I'm finishing the bag and I’m subscribing.
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Response from TOMOJO
Great news Ghislain! You can also benefit from our -25% offer on your first order and -10% on the following ones right now on our website www.tomojo.co ??
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Pierre M.
Rating: 5 out of 5
Great product, shipping was perfect and fast to Switzerland.
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Response from TOMOJO
Thank you Pierre, happy to have you with us from Switzerland?
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Lukasz
Rating: 5 out of 5
My cat loves it! He eats it with appetite. Advantage: it doesn't smell bad like classic kibble.
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Response from TOMOJO
We are happy to hear that :), and yes, insects change from the "chicken/salmon flavor" that is super natural for some ????
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Nadine L.
Rating: 4 out of 5
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
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Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
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Marie L.
Rating: 5 out of 5
Very good kibble. Dogs and cats appreciate it.
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Response from TOMOJO
Thank you Marie! Happy to hear it, we remain at your entire disposal if needed ????
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Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
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Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
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Katell P.
Rating: 5 out of 5
My cat loves his kibble!! Quite conclusive for his food allergy problems ... I recommend!
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Response from TOMOJO
Great! Indeed, our kibbles have a single source of protein, which significantly reduces the risk of allergies :) Can't wait to see you at our place very soon.
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Bobines D.
Rating: 5 out of 5
Fast delivery, recyclable packaging, kibble appreciated by my dogs and kitten. Good communication, I recommend.
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Response from TOMOJO
Thank you for your kind comment Elodie. In addition to the quality of our products, we also focus on our quality of service :)
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Anne
Rating: 5 out of 5
My cat immediately accepted the Tomojo kibble and lost weight!
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Response from TOMOJO
We are very happy to hear that :), that's the Tomojo effect! See you very soon Anne ?
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Laurie R.
Rating: 5 out of 5
For my little sporty Shetland, the kibble suits him very well. He has sensitive intestines and they have suited him very well so far (I've been using them for 2 months). The transition with the old kibble went very well and he preferred them to the old ones :)
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Response from TOMOJO
Great Laurie! This is very good news, welcome to the mojo team! We are always at your disposal if you have a question or need our help :)
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Ilka N.
Rating: 5 out of 5
I have one of my cats very sensitive to food, she develops skin allergies after a while to all the kibbles I've tried, by giving her Tomojo her skin has cleared up in 2-3 days!!! Even though it's a significant cost in my budget, I'm delighted to have found these insect-based kibbles also because I wasn't comfortable exploiting animals to feed my cats.
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Response from TOMOJO
We are sincerely happy to hear that! Our kibbles are indeed hypoallergenic, with only one source of protein, insects! No cereals, nor other protein sources that multiply the risk of allergies and make the food harder to digest.
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Erzbeth
Rating: 5 out of 5
My cats love it (especially one of the two)! They went straight for the Tomojo kibbles while their usual ones (which they love) were next to them.
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Response from TOMOJO
Here's some good news :) Don't despair with the second one, he probably needs a bit longer transition because he is more sensitive :) We remain at your disposal if you need help with that!
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Angéline R.
Rating: 5 out of 5
Our cat tolerated no other kibble. We won't change anymore!
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Response from TOMOJO
Thank you for your feedback Angéline, it is often the case, our kibble is very well assimilated by cats in addition to being hypoallergenic. We are happy to have you with us, see you very soon!
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Guillaume C.
Rating: 5 out of 5
Our cat Romy literally throws herself at the brand's products which is reassuring. The delivery service as well as the customer service (rescheduling delivery) are remarkable in every way. Let's hope it lasts.
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Response from TOMOJO
We are happy to hear that Guillaume :) You can count on us for the future, welcome to Romy ????? and do not hesitate to contact us if you have a question
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Joëlle M.
Rating: 5 out of 5
The Tomojo site is perfect. I had a contact on the phone and it's very pleasant to be helped and to see problems easily resolved. My 35 kg dog adapted very well to the kibbles that nourish him sufficiently.
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Response from TOMOJO
Thank you for your kindness Joëlle, we try to be as accessible as possible for you and we are at your complete disposal to advise you ?
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Marc G.
Rating: 4 out of 5
Emma Birambeau introduced me to several shipments: Tomojo, my cats (2 out of my 3 cats) have embraced it so I can only approve of your approach, your product
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Response from TOMOJO
Thank you Marc and (Emma?), for the last of the cats, take it slowly and he should start to enjoy his meals ?? We remain at your disposal if needed
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Mélo
Rating: 5 out of 5
Since I got my cat later than expected, I gave him for the first time today. So I can't speak about the long term. But he devoured them without any problem even though there were still plenty of his usual kibbles in his bowl! So already, that makes me happy! After, we'll see if everything goes well in the long term of course!
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Response from TOMOJO
We are happy to hear that :) We are obviously at your disposal for the next steps if needed! ?????
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Bo
Rating: 4 out of 5
Good product. Too bad the package is over-packaged without a box in addition to the kibble package. However, there is still a lack of a senior range.
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Response from TOMOJO
Hello Guillaume, Thank you for your relevant comment, it is a problem we addressed last year by reducing the amount of protective paper inside the boxes. It should be noted that the kibble bags are under protective atmosphere, and without protection inside the boxes, with logistical handling, we observe a bellows effect, the bags therefore often arrive open at your place :(. For the Senior range, it shouldn't be long ... ????
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Gabriela L.
Rating: 5 out of 5
Really nice product. Our cat loves it. Efficient delivery to Portugal. All in all very happy.
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Response from TOMOJO
Glad to hear Gabriela :) We're very happy to have you and your cat on board. We're here if you have any questions -