Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

Reviews 2, 4 and 5 stars

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Clare C.
Rating: 5 out of 5
Tomojo food must be very tasty! Popular with our two cats, my friends' dogs and our local urban foxes. It’s the future of pet food! Great service too. ??
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Response from TOMOJO
Hello Clare, many thanks for your comment! We're very happy to be the official pet food dealer of your neighborhood ?? ????, we will add fox to our (already) long list of pets that love our kibbles :)
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Céline Z.
Rating: 5 out of 5
Excellent quality product! Fast delivery!
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Response from TOMOJO
Thank you Céline and see you very soon! :)
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Madame R.
Rating: 5 out of 5
Everything is okay, nothing to say. My dogs appreciate it, are in good health so everything is okay for me. Deliveries are reliable, the biodegradable bags are an excellent idea. THANK YOU
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Response from TOMOJO
Very happy to read you Sylvie! Thank you for your comments and see you very soon!
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Nicole
Rating: 5 out of 5
Happy to have discovered Tomojo a year ago now. Five out of six cats have adopted the kibble, indoor cats and cats from the maquis, they are in good health (they also eat a pâté). I don't know why, this kibble doesn't get stale, compared to the kibble I used before which some cats turned their noses up at after half a day, others a little later. I don't throw it away anymore. I appreciate the simplicity and flexibility of the subscription on the site. The packaging is perfect for us, size and container. You just need to roll the top of the bag, they keep well anyway. In short, very satisfied with Tomojo + admiration for this innovative and friendly team, I take this opportunity to say it :)
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Response from TOMOJO
Thank you Nicole for the quality of your feedback, we are sincerely happy to read from you and to count you among our most loyal customers! We remain at your entire disposal if you have a suggestion or need help.
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Alexandra
Rating: 5 out of 5
My cats are not sick, love the taste and finish their kibble faster than usual. We'll see if they gain weight and/or drink more, etc. But for now, nothing negative to report.
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Response from TOMOJO
Thank you for your feedback Alexandra! Normally your cats should not gain weight, the kibble is better absorbed so you still need to be careful not to overload the bowl :) See you soon ??
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Danièle P.
Rating: 5 out of 5
A discovery for me and...for my cat who loves this new kibble!!! Thank you! See you later
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Response from TOMOJO
Thank you for your feedback Danièle ?? We will talk to you very soon then !!
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Maurane
Rating: 5 out of 5
Fast delivery, as well as the adaptation of the furry balls! I followed the advice but very clearly it is your kibble that went the fastest in the bowls!
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Response from TOMOJO
Here's some good news Maurane :) Thank you for your kind message and we hope to see you again very soon! ???
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Elizabeth
Rating: 5 out of 5
Fast delivery. Perfect kibble for my Irish Wolfhound (for 3 months) he was on Barf before but had a lot of itching despite diversification. With this kibble no more worries, good digestion, no flatulence, stools of good consistency. Possibly larger kibble for giant dogs?
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Response from TOMOJO
Thank you for the quality of your feedback Elizabeth, we are happy to know that your dog is doing better since Tomojo :). As for the size of the kibble, we are currently testing new molds, for bigger dogs, and also for smaller ones! ????
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Stemass
Rating: 5 out of 5
Products with very good ingredients, my cat loves them and is in perfect health.
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Response from TOMOJO
We are happy to hear that :) We remain at your disposal if needed, see you very soon! ???????
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As R.
Rating: 4 out of 5
(I am English, I apologize for my French. I thought it would be good for English buyers to know.) My cats really like this insect food. I gave four stars because unfortunately I was sent a bag of dog food when I wanted cat food. I live in England and Tomojo asked me to return the food to an address in France, which was an unwanted expense. But, despite this, I will buy the cat food again because my cats love it.
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Response from TOMOJO
Hello Richards! Thank you for your kindness. I sincerely apologize for this mishap, especially since for England, we have our stocks on site, precisely to limit these types of cumbersome and polluting returns. I contacted you to offer you a little something on your next order to make amends :) See you very soon! ??
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Thomas P.
Rating: 5 out of 5
Perfect! Fast delivery
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Response from TOMOJO
Happy to hear that! We are here if needed Thomas :)
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Giguet
Rating: 5 out of 5
Few things to complain about these kibbles. Much more nutritious, I noticed how much our cat demands less and no longer rushes to his bowl in a compulsive manner. No digestive problems (the transition wasn't even necessary). Since we have been using them for almost a year, our cat is in great shape and we feel better, both for his health and for the environment...
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Response from TOMOJO
Thank you Maud for this great feedback! We are sincerely proud to hear that and to count you among our most loyal customers. Don't hesitate to contact us if needed :)
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Sharky
Rating: 5 out of 5
Subscribed for 1 year, nothing to say, quality kibbles and fast delivery.
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Response from TOMOJO
Thank you for taking the time to leave us a comment :) It is a real pleasure to hear from our long-time customers, we remain at your entire disposal if needed, do not hesitate! ??????
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Sodara
Rating: 5 out of 5
My cat loves this new kibble, she eats it without any issues and with appetite ;)
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Response from TOMOJO
And hop! One more cat joins the Mojo Team ??, thank you for your trust and see you very soon!
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Patricia I.
Rating: 2 out of 5
Expensive kibble but good for the planet so I made the effort for my dog and my cat. My dog refuses to eat them. Even mixed with his usual kibble, he sorts to eat. The cat, on the other hand, eats everything.
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Response from TOMOJO
Thank you Patricia for your message. Do not hesitate to extend the dietary transition, some animals are more sensitive than others.??
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Fabienne
Rating: 2 out of 5
My cat didn't like it.
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Response from TOMOJO
Thank you Fabienne for your feedback. We are sorry to read this. Do not hesitate to make a dietary transition so that your cat gets used to its new diet and keep us updated! ??
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Duncan G.
Rating: 5 out of 5
Great company, great products
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Response from TOMOJO
Thank you so much Duncan and see you soon at Tomojo! ??
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Svetlana Z.
Rating: 5 out of 5
My 6 cats and my dog just loved these kibbles, a little bit expensive but I still prefer to spend my money this way rather than on other brands that are cheaper but also of very poor quality. Thank you!
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Response from TOMOJO
A big thank you for your message Svetlana! We are happy to know you are delighted! ?? The prices are still slightly high due to the insect flour which remains expensive, but we hope to reduce them with the development of this market! See you very soon!
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Noham A.
Rating: 5 out of 5
Good product, fast delivery.
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Response from TOMOJO
Thank you for your kind feedback Noham! Glad to see that you are satisfied. ??
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Amélie C.
Rating: 2 out of 5
The principle is good, unfortunately after a week our cat vomits at every meal. There is something in the composition that doesn't sit well. Otherwise, she likes it, she eats but ends up vomiting her kibbles...
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Response from TOMOJO
Thank you for your message Amélie! Don't worry about it, many cats reject foods they are not used to, this is called cat neophobia. To avoid this problem, it is recommended to make a dietary transition. Gradually add Tomojo kibble to their usual bowl, and you will see, your cat will get used to it much better! ??
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Rose
Rating: 5 out of 5
Perfect... ultra-fast shipping. Excellent quality, beautiful presentation of the box. The only downside is no easy opening/closing for the large kibble package. Order to be renewed with closed eyes.
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Response from TOMOJO
Thank you for your lovely feedback Rose. If you are satisfied, we are too! ?? As for the packaging closure, we take it into account! ?? See you very soon.
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Edith
Rating: 5 out of 5
Bug for the delivery but a phone call from you solved everything.
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Response from TOMOJO
Thank you for your feedback. We are happy to have been able to help you Edith. ?? See you soon at Tomojo!
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Anne
Rating: 5 out of 5
Pernelle is delighted with her new kibbles. She is more playful and cuddly and well in her paws. Thank you.
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Response from TOMOJO
A big thank you for your message Anne. We are delighted to know your cat is in great shape. ??
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Frédérique L.
Rating: 4 out of 5
Sorry, my cats vomit them even a little cat of 2 years who never vomits... I will change kibbles... I would have tried... I remind you that I have 9 of all ages... From 2 to 9 years... Mrs. Lucas...
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Response from TOMOJO
Thank you Frédérique for your feedback. Cats are sensitive! ?? Do not hesitate to make a dietary transition. Gradually add Tomojo kibble to their bowls. They will surely get used to their new diet better. Please keep us informed of the situation's evolution. ??
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Sophie G.
Rating: 5 out of 5
My two cats like Tomojo kibbles.
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Response from TOMOJO
That's great Sophie, glad to hear it! ??
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Marina S.
Rating: 5 out of 5
Order processed and delivered very quickly. Very serious. I recommend
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Response from TOMOJO
Thank you for your kind feedback Marina. We are happy to see that you are satisfied! ??
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Marlene
Rating: 5 out of 5
The cat immediately adopted the kibble. Happy with this purchase I will continue to buy it, it will now be the kibble of the house. Respectful packaging and efficient delivery.
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Response from TOMOJO
A big thank you for your message Marlene. If you are happy, we are too! ?? See you very soon at Tomojo!
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Annick F.
Rating: 5 out of 5
Good evening, I appreciated the short delivery times. Good appetite and tolerance of the kibble. TOMOJO meets all the criteria of my approach for respect for the planet. Thank you!!!
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Response from TOMOJO
Thank you for your feedback Annick, it's very kind of you. We are very happy to know that you are delighted! ??
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Damien
Rating: 5 out of 5
The adaptation to the new diet took a little time but now my cat loves his new kibble. Very satisfied.
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Response from TOMOJO
Thank you for your kind message Damien. Indeed, the more time one takes for the dietary transition, the better it is! This is wonderful news. See you very soon at Tomojo ??
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Fanny
Rating: 5 out of 5
Great! Perfect!
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Response from TOMOJO
Thank you for your feedback Fanny and see you soon! :)
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Stéphane R.
Rating: 2 out of 5
I love the concept but... Having strictly followed the transition recommendations between the old and new kibble, the younger of my two cats (a one-year-old Highland Straight) fell ill with diarrhea that stopped as soon as he returned to his normal diet. You can imagine the ordeal with long hair, requiring a bath every day. For this reason, I will not continue (the older one, a 9-year-old British Long Hair, had no problems)
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Response from TOMOJO
Hello Stéphane, we hope your cat is doing better. Some cats are more sensitive than others and the behavior of your younger one can be explained by the neophobia of cats, which is quite common among our feline friends! It is the intestinal system of your cat that firmly defends itself against an organism it does not know: insect protein. That is why we recommend a gentle dietary transition of 2 to 3 weeks, or even longer for the most sensitive cats.
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Géraldine
Rating: 5 out of 5
We were looking for a very low-allergen diet for our German Shepherd, who is sensitive. We also found with ToMojo an ecological alternative. For now, everything is going well for Bretzel, and she no longer hesitates to eat her portion. Thank you
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Response from TOMOJO
That's great news Géraldine. ?? We are very happy that Bretzel is enjoying herself while thinking of our beautiful planet! ?? See you soon.
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Clare C.
Rating: 5 out of 5
It's a yes from the dogs!!!
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Response from TOMOJO
We are so happy to read you Clare! ?? And we can't wait to see you again! ??
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Adrien M.
Rating: 5 out of 5
It's been at least a year since my dog switched to Tomojo kibble, he is doing very well, still eats it with appetite, and is stable on the scale. I am very satisfied.
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Response from TOMOJO
This is great news Adrien! We can only be delighted! We can't wait to see you again! ??
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Josiane R.
Rating: 4 out of 5
Good but too expensive for me. I can't afford to only give these kibbles to my cats.
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Response from TOMOJO
Thank you very much for your feedback Josiane. Indeed, insect flour is still a significant cost, as this market is still quite underdeveloped. However, we are looking forward to seeing you again! ??
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Fiona B.
Rating: 5 out of 5
The cats seem happy. No difficulties in adopting them. The delivery is very very efficient.
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Response from TOMOJO
A big thank you for your feedback! Happy to see that you appreciate our kibbles! ??
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Ee
Rating: 5 out of 5
Our cats love them! Fast and efficient delivery
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Response from TOMOJO
Thank you very much for your message, we are delighted to read you! ??
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Sarah
Rating: 4 out of 5
Easy order on the site. Delivery in 3 days. Our dog is allergic to meat and fish and could not tolerate the hypoallergenic kibbles (including those from veterinarians). She jumped on these from the first day and has had no allergy issues since. For me, the only (slight) downside is the palatability: after the novelty wears off, our dog tends to snub them and only eats them when she is really very hungry!
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Response from TOMOJO
Thank you for your feedback Sarah! It is a great joy to hear from you! ?? Some animals are more difficult than others, don't lose hope! ??
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Vaslin
Rating: 5 out of 5
Quality and eco-friendly kibbles. And my dog Limbo loves them!!
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Response from TOMOJO
Thank you very much for your feedback! And yes, quality kibble is good, but if it's good for our beautiful planet, that's even better! ??
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Yana
Rating: 5 out of 5
Excellent responsible kibbles for dogs. Muscular and happy hunting dog, never refusing his meal. It smells less like a wild animal in the house since the kibbles are no longer made from classic meat. We are very happy.
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Response from TOMOJO
Thank you for your kind message. That's great news! We can't wait to see you again at Tomojo! ??