TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Here's some good news! ?? Thank you for your feedback Eva and see you very soon!
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Gabrielle B.
Rating: 5 out of 5
Kibble received quickly, package in very good condition. Our dog immediately adopted his new kibble. The plus for us, the smell is much more pleasant than the old one.
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Response from TOMOJO
We are happy to hear that Gabrielle! Our team is on deck to assist you in changing your dog's diet, feel free to contact us :)
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Karine
Rating: 2 out of 5
For a first time, this is not great in terms of delivery time. Poor logistics, poor organization... As for the product, one of my cats likes it, the other does not. Could do better!
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Response from TOMOJO
Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!
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Mme C.
Rating: 5 out of 5
Samples received quickly and kibble well accepted by my cats. Just the price that remains a bit too high for my budget in bulk packaging. Too bad.
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Response from TOMOJO
Thank you for your message Cécile. It's great news that your cats enjoy our kibble! ?? As for the price, insect flours are still very expensive on the market and we hope that its evolution will allow us to lower our prices. Fingers crossed! ??
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Alice L.
Rating: 5 out of 5
Perfect! I'm super happy, the product is great, my cat loves it, and the packaging is super pretty. Very satisfying to participate in the double impact. I recommend.
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Response from TOMOJO
Great! Thank you for your feedback Alice. We are delighted to hear that our kibble is part of your cat's diet! See you very soon ????
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Beverly O.
Rating: 5 out of 5
Great product, young dynamic team, and extremely pleasant contact.
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Response from TOMOJO
Thank you for your feedback Beverly, we are very pleased! We remain at your entire disposal ??
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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Cléo
Rating: 5 out of 5
Excellent product, my dog has never digested his kibble so well! Small downside on the delivery time: 2 and a half weeks is a bit long... maybe because it's Switzerland.
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Response from TOMOJO
Hello Cléo! We are delighted to hear from you :)! Normally, our international deliveries take 5 working days. This time, your package was blocked and held in customs for a full 8 days! Sorry for this problem beyond our control and see you soon!
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Coralie
Rating: 5 out of 5
No reluctance from my cats towards this very nice ecological concept!
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Response from TOMOJO
We are sincerely happy to hear that Coralie! Your kitties are true little gourmets. We hope to see you again very soon, we remain at your disposal if needed!
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Laetitia C.
Rating: 5 out of 5
My cat immediately took to the kibble, I even have trouble transitioning with the old kibble because he dives onto the Tomojo ?? And the ecological concept is great.
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Response from TOMOJO
We are delighted to hear that Laeticia! The dietary transition is not mandatory if your cat directly enjoys our kibble, we remain at your disposal if needed ????
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Martinon
Rating: 5 out of 5
My dogs like it, and it's good for the planet.
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Response from TOMOJO
Thank you for your comment Anne! It's good for the planet and also for the health of your dogs ??? !
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Stephane
Rating: 5 out of 5
Simple, quick, effective.
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Response from TOMOJO
Thank you Stéphane! See you very soon then ;)
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Marion B.
Rating: 4 out of 5
Beautiful little packaging, my cats dove onto the kibble and the toy provided with it. Good, 1 star less because it took 15 days to receive my discovery box, but a very nice customer service. I recommend and love the concept! Bravo
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Response from TOMOJO
Thank you for your feedback Marion, indeed we apologize for this delay caused by our carrier. We remain at your disposal if you have any questions or if you want to try with more kibble!
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Pierre C.
Rating: 5 out of 5
Dog and cat appreciate it, perfect I finish the classic kibble and I will get back to you.
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Response from TOMOJO
Thank you Pierre! That's great! Don't forget the food transition so as not to shock your furry friends! We are available if needed ??
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Alexianne
Rating: 5 out of 5
Nelo is very happy with his new kibble! He even prefers them to the old ones... The kibble is the perfect size so he doesn't gulp them down. Very happy with the adult cat kibble
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Response from TOMOJO
Thank you very much Alexianne for this great feedback! We couldn't have hoped for better: may the Mojo adventure continue for Nelo!
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Mlle D.
Rating: 5 out of 5
very fast service
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Response from TOMOJO
Thank you Deborah for your review :) Glad you received your kibble on time!
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Laurence B.
Rating: 5 out of 5
My dog was hardly eating kibble anymore. I was facing the problem of switching to a wet but balanced diet, a guaranteed headache. I tried insect kibble, I liked the idea, but I didn't believe it too much, especially since it was a matter of an adaptation/transition period. It was very quickly seen: she emptied her bowl in one go, while the other kibble could sit for 2 days without her touching it. She loves them, it's great! ?????
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Response from TOMOJO
Thank you very much for your review Laurence, we are sincerely happy to hear that, it's great that your dog loves our kibble! The transition period is important but not necessarily mandatory, it depends a lot on your pet and its previous diet. We'll see you very soon then! See you soon.
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Gael H.
Rating: 5 out of 5
I only note here samples of dog kibble and cat kibble. My animals love them, I can't give a truly valid review since I don't use them for daily meals.
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Response from TOMOJO
Hello Gael and thank you for your message, If your animals are fans, you know what you have to do then ???? We hope to count you among us soon!
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Soizic
Rating: 5 out of 5
Very good service and very practical subscription to ensure you are always stocked at the right time. I had to postpone my subscription which was very easy to do online. Especially the kibble is very appreciated by my dog who had a lot of flatulence with her first kibble from another brand and the switch to Tomojo solved the problem!
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Response from TOMOJO
Thank you for your review! Our subscription system is very convenient for people who no longer want to be bothered or stressed about their furry friends' food. Plus, it allows you to save 10% on each order! We are happy if our kibble has improved your dog's health. See you very soon!
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Jade D.
Rating: 5 out of 5
My kitten loves his new kibble. Besides being ecological, they are quite economical!
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Response from TOMOJO
Thank you for your review Jade! We are happy to hear that our kibble is part of your little kitten's diet ??! See you soon!
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Client(E)Corinne
Rating: 5 out of 5
fast order reception.
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Response from TOMOJO
Hello Corinne, thank you for your comment! Our team is on the job to provide you with a quick and pleasant experience! :)
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Frederique K.
Rating: 5 out of 5
Pixelle loves her new kibble ??
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Response from TOMOJO
Hello Frédérique, thank you for your positive feedback! We hope to see you again very soon!
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Elisabeth R.
Rating: 5 out of 5
Sample order of kibble and treats arrived on time. Package a bit damaged. However, our dog doesn't like anything. Neither the kibble nor the treats. Disappointment.
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Response from TOMOJO
Thank you for your feedback Elisabeth, we are sorry to hear that! Don't forget to gradually incorporate these new kibbles into your dog's diet, first by mixing them with the old kibbles and then slowly increasing the amount! We are at your disposal to assist you in this process!
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Sabsab
Rating: 5 out of 5
Our cat really liked this product. She didn't drink more than usual. The drawback for me is the price but innovation comes at a cost, that's normal.
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Response from TOMOJO
Thank you for your comment, as you rightly pointed out, unfortunately, insects are not yet cheaper than meat at this time. This is because insect farms have had to make a lot of investments in machinery to properly raise the insects. We are confident that in the future the price will drop to be cheaper than meat. In the meantime, we have set up a subscription system that allows you to save -10% on your orders!
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Alex
Rating: 5 out of 5
My cats really enjoy this kibble even though they are still in transition. I highly recommend it for: - the acceptable residual carbohydrate rate (I calculated around 12%) - the hyper positive and committed ecological footprint - and finally for the price which is very competitive for this range of kibble! I am spreading the word around me so stay tuned ??
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Response from TOMOJO
Hello Alex! We are happy to hear that our kibble is part of your cats' diet! Thank you for your commitment to us and see you very soon ??????
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Racois B.
Rating: 2 out of 5
my cats don't like it
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Response from TOMOJO
Thank you for your feedback, did you observe a transition period of 2 to 3 weeks for your cats to get used to their new diet? It is not uncommon for cats to be difficult to convince ??
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Lise G.
Rating: 5 out of 5
Package received quickly, the dogs liked the kibble but not my cat. Next order we will test the treats
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Response from TOMOJO
Hello Lise, Thank you for your message, great for your dogs, we hope they will enjoy the treats! See you soon ??
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Démoulin
Rating: 5 out of 5
I mixed these kibbles as indicated with those of my cats and dogs and I had no problem! Everyone liked it! Very good quality product. I am very happy to be able to offer an alternative to traditional kibbles!
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Response from TOMOJO
That's great news! Thank you for your encouragement, we remain at your disposal!
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Babane D.
Rating: 5 out of 5
Great concept. My dog took time to get used to it, I had to transition over more than a month by adding kibble by kibble. But now she handles them very well and appreciates them. In addition, the new shape of the kibbles (smaller) allows them to pass through the dispenser games and is more suitable for small breeds. Please don't change anything :) One last positive point, even though there is necessarily the packaging box from the delivery, the packages are relatively lightly packaged, the format is compacted as much as possible to avoid sending half-empty packages. Great for the planet, I hope one day to find them in a pet store near me, maybe in bulk :) One downside though, my veterinarian alerted me to some health issues encountered by dogs eating grain-free kibble. This point is still a debate, but maybe adding a recipe with grains would allow the customer to make their choice? Edit: on the last bag purchased, the kibbles are very slightly too big for the kibble dispensers, too bad, it's really a big plus to be able to use them this way. And to bounce back on your response Tomojo, unfortunately nothing in Lyon for us :( But I suppose you are working on the subject, so I will wait for my time :)
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Response from TOMOJO
Thank you for your great message that warms our hearts Albane, We are happy that our kibbles are part of your dog's diet! We are also available in pet stores and in bulk, you can find our retailers at this address: https://tomojo.co/pages/ou-nous-trouver. See you soon! ??
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Francois
Rating: 4 out of 5
Great kibbles but there have been supply issues this year, which forces us to change
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Response from TOMOJO
Hello François, We are sorry to hear that, indeed, due to covid we have had production delays. Today, everything is back to normal. We hope to see you very soon!
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A.v.
Rating: 4 out of 5
The cat is convinced by the taste, and I am, by the ecological argument. Even though I am not sure I can keep the budget, it is still very expensive, given the raw material...
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Response from TOMOJO
Thank you for your message Anaïs, Unfortunately, insects are not yet cheaper than meat at this time. This is explained because insect farms have had to make a lot of investments in machinery to be able to properly raise insects. We are confident that in the future the price will drop to be cheaper than that of meat. Of course, we are aware that we still have a long way to go in order to properly and ecologically feed all dogs and rest assured that we are doing our best to lower prices (we have actually lowered them by 15% compared to last year). We hope to see you again very soon!
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Dominique
Rating: 5 out of 5
Kibble bag received very quickly for Ozzy my cat. At first, she didn't pay attention to the kibbles, and once mixed with her usual kibbles, she ate them without any problem.
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Response from TOMOJO
Thank you for your feedback Dominique, we are happy to know that our kibbles are now part of Ozzy's diet! ???? We remain at your disposal if needed
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Yk
Rating: 5 out of 5
Kibbles arrived very quickly, and are appreciated by our cats!
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Response from TOMOJO
Thank you for your feedback Hugo! :)
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Fabienne
Rating: 4 out of 5
My cat doesn't like it but my little dog does (curious) interesting concept but it remains a bit expensive for insect proteins
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Response from TOMOJO
Hello Fabienne Cats are harder to convince than dogs, sometimes you need to observe a transition period of 2 to 3 weeks! Unfortunately, insects are not yet cheaper than meat at the moment. Today the price of insect per kg is 3 to 5 times higher than a similar quality of meat. It is because we want to make our kibbles as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription actually gives you a 10% discount on our kibbles :) We hope to see you again very soon!
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Samuelle L.
Rating: 5 out of 5
Tomojo for a better world!!!
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Response from TOMOJO
Hello Samuelle, glad to see that we share common values ??. We remain at your disposal, see you very soon! Keep the mojo ????
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Florence B.
Rating: 5 out of 5
Fast and serious
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Response from TOMOJO
Thank you for your feedback Florence, see you very soon! ??
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Diane
Rating: 2 out of 5
My cats don't like them at all and refuse to eat them. They are increasingly begging for wet food because they no longer want to eat the kibble that is available. I bought a 7-kilo bag, I don't know how it will go down...
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Response from TOMOJO
Thank you for your feedback Diane, a team member will quickly get in touch with you to help you with the dietary transition of your cats, see you very soon ??
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Brochu M.
Rating: 5 out of 5
It's great, the cat and the dog loved it! But it's too expensive for me...
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Response from TOMOJO
Hello Magali, Thank you for your feedback! We are happy to hear that your furry balls liked our kibble 😊. Unfortunately, insects are still not cheaper than meat at the moment. Today, the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibble as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription also gives you a 10% discount on our kibble :) We hope to see you again very soon!
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Babou
Rating: 4 out of 5
Nice approach. Fast delivery and my cat appreciates them. The only downside is the shape of the kibble. My cat chews them and leaves half because he can't 'catch' the rest. Would a different or smaller shape be better?
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Response from TOMOJO
Hello Isabelle, thank you for your message and your remark! We will take this feedback into account to improve our next recipe! ??
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Vigouroux S.
Rating: 4 out of 5
The cat kibble arrived well, however I cannot give a really useful review because I don't have enough hindsight. You know it takes time to adapt and it's a bit long. In any case, one of my two cats eats them without any problem! The second one is more difficult. Thank you for your great idea anyway, I am very involved in the ecological rescue of our planet!
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Response from TOMOJO
Hello Sandrine, thank you for your kind message, we also share these values! ?? We hope that your 2 cats will soon have the mojo... We are at your disposal if needed!
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