TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
For a first time, this is not great in terms of delivery time. Poor logistics, poor organization... As for the product, one of my cats likes it, the other does not. Could do better!
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Response from TOMOJO
Hello Karine, thank you for your comment! It is also thanks to your feedback that we can improve. As I explained to you by email, this period of health crisis forces us all to change our work organization, and it may happen that deadlines are a few days longer. We thank you for your understanding!
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Racois B.
Rating: 2 out of 5
my cats don't like it
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Response from TOMOJO
Thank you for your feedback, did you observe a transition period of 2 to 3 weeks for your cats to get used to their new diet? It is not uncommon for cats to be difficult to convince ??
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Diane
Rating: 2 out of 5
My cats don't like them at all and refuse to eat them. They are increasingly begging for wet food because they no longer want to eat the kibble that is available. I bought a 7-kilo bag, I don't know how it will go down...
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Response from TOMOJO
Thank you for your feedback Diane, a team member will quickly get in touch with you to help you with the dietary transition of your cats, see you very soon ??
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As
Rating: 2 out of 5
Unfortunately, my cats don't really like the kibble. As you suggested, I mix them with other kibble... it's a bit better... but they are still selective. I will continue my attempts. Thank you anyway for your idea... we must not give up! :-) Best regards Agnes
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Response from TOMOJO
Thank you for your encouragements Agnès, we hope to see you again soon with your cats! We remain at your disposal if needed of course!
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Nicolas I.
Rating: 2 out of 5
My cats didn't eat the kibbles, but they really enjoyed the toy delivered with it....
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Response from TOMOJO
Hello Nicolas, for some cats a dietary transition of at least 2 weeks is really necessary for them to get used to the flavors of a new diet, especially to insect protein which is really new for them. Unfortunately, a sample does not allow you to make this dietary transition which certainly explains your cats' disinterest in our kibbles.
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Heraud
Rating: 2 out of 5
Cats and dogs approve the kibbles
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Response from TOMOJO
Thank you Isabelle! Regarding our kibbles, nothing beats the opinion of those concerned ??
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Pauline G.
Rating: 2 out of 5
Really great concept for the environment and the quality of the product. But unfortunately, even mixed with other kibbles, my cats sort them and do not eat them. Too bad because it really seemed to me that it was a true ecological solution.
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Response from TOMOJO
Hello Pauline, we understand your disappointment! For some cats, mixing the kibbles is not enough, a real dietary transition over 2 to 3 weeks is necessary. A member of the mojo team will call you to advise you!
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Martine L.
Rating: 2 out of 5
Actually my cat didn't like the kibbles but I recognize that he is very difficult and I have trouble finding food for him -
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Response from TOMOJO
Thank you Martine for your feedback on our kibbles! It is very important to make a dietary transition over 2 to 3 weeks to get a cat used to the new flavors of its kibbles, especially for the most difficult cats. Unfortunately, with a 50g sample it was not possible for you to make such a transition!
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Jp C.
Rating: 2 out of 5
5 days for delivery. The product doesn't smell too strong. However, its protein content is not high enough. And the product is really too expensive for this type of food. I do not recommend.
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Etienne G.
Rating: 2 out of 5
My cats didn't like it and the kibble is too big for them
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Response from TOMOJO
Hello Etienne! We invite you to moisten your kibble so that they are easier for your cats to ingest. It is also very important to properly transition your cats to avoid developing neophobia: the non-recognition of a food as edible. A member of the mojo team will call you in the coming days to advise you!
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Yuka
Rating: 2 out of 5
I liked the concept but they have a problem with logistics and I had a bad experience. I was excited when I learned about Tomojo and I ordered a pack of kibbles and three packs of treats to try. A few days later, I received only one pack of treats. I contacted them and they informed me that the other packs were coming in a separate shipment. So I was waiting for it, and then I got only a pack of kibbles. Two packs of treats were still missing. I emailed them again, they apologized for this and sent me another package. Surprisingly, there was only one pack of treats and I didn't receive the last pack in the end. I wanted to try Tomojo because they were environment-friendly products. They could ship everything in one package if they do really care about the environment, but instead, they did it three times (and it could have been four times if I asked them to give me the last missing pack). I wish they could improve their logistics.
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Response from TOMOJO
Hi Yuka! Thanks for the very useful feedback. Very sorry that you had this bad experience. It was unfortunately due to our logistics platform. We strive to reduce our carbon footprint and to improve ourselves. Again very sorry for the logistics problem.
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Heidi B.
Rating: 2 out of 5
Unfortunately, the concept is very good, delivery is clean and fast, but no cat in the vicinity wanted to touch the kibbles. We tried everything but nothing worked.
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Response from TOMOJO
Hello Heidi, have you successfully made a dietary transition with your cat? It is very important to gradually accustom him to the flavors of a new diet to avoid developing neophobia, which means not recognizing a food as edible. We will call you in the coming days to give you some good advice!
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Morgane A.
Rating: 2 out of 5
I was very curious about the concept and was looking for more environmentally friendly kibble. My cat completely rejected them, despite our attempt at a gentle transition. Moreover, this kibble is too rich in carbohydrates and in my opinion, the nutritional display lacks transparency for a company that claims to be 100% honest. More info on the blog "Hard to Swallow". I am looking for another brand of eco-responsible kibble. No way to go back to conventional kibble anyway.
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Response from TOMOJO
Thank you for your feedback, we are sorry that your experience did not go as planned! The composition of our kibble is indicated on our packages as well as on our website. You will find the ingredients, analytical constituents, and additives present in the kibble. Transparency about our products is therefore total as you also find the detail of the carbohydrate content of our kibble which seems to be a problem for you. Regarding carbohydrates, they are essential for your cat's health, there are 3 types: - The first, digestible sugars, simple like glucose or complex like starch (long chain of glucose) with slow assimilation. Without glucose in the diet, one can live thanks to a metabolic process of production from certain amino acids (called gluconeogenesis), but it is very costly for the kidneys and liver. - The second, insoluble sugars also called dietary fibers, are celluloses, hemicelluloses, pectins, gums, and mucilages. These carbohydrates will not be digested by carnivores, they are not sources of nutrients. However, they are absolutely essential for the very complex functioning of the digestive tract, particularly for its interactions with the intestinal flora and maintaining this flora at an appropriate level. - The third, associated carbohydrates, represent a very small fraction but are just as essential, we find them in certain plants and in yeast membranes. They play a role in nutrient absorption, help balance the intestinal flora, and stimulate the immune system. We know them better as fructo-oligosaccharides, manno-oligosaccharides, inulin... Therefore, kibble with too low a carbohydrate content would be dangerous for your cat. The carbohydrate content of our kibble is therefore adapted to your kitty's good health and we are even well below the maximum rates allowed by FEDIA. Finally, regarding the dietary transition, it is important to mix your cat's old kibble with its new ones to gradually get it used to its new diet over two weeks. A member of the Mojo team will call you in the coming days to learn a little more about your cat's behavior. See you soon!
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Esther51
Rating: 2 out of 5
Hello, the kibbles were received in excellent time and excellent condition, they smell good, and look good to me, but my cats haven't touched them!!! It's been 15 days that I've offered them without success... Too bad because the approach seems good...
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Response from TOMOJO
Hello Esther, thank you for your feedback and encouragement. Cats can sometimes be more difficult when changing their diet. Please feel free to email us at [email protected] to give us more details, we will take your feedback into account. Have a very nice day!
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Aurélia J.
Rating: 2 out of 5
The delivery and quality service and follow-up are excellent, but unfortunately my cats do not like these kibbles at all. They carefully sorted them and left them all; I am obviously unable to say if other cats would find them to their taste, you may have better luck. I wanted to avoid having to sacrifice animals for my own companions, being a vegetarian myself. So, regrettably, I will have to continue with the classic kibbles. Therefore, I gave the rest of the pack to my chickens. Nothing was wasted. Thank you for this attempt that goes in the right direction, I would have really liked it to work and was enthusiastic about the idea of these insect kibbles.
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Response from TOMOJO
Thank you very much Aurélia for your feedback and encouragement. It is true that cats can sometimes be more difficult when changing their diet. Please feel free to contact us at [email protected] to give us more details, we will take your feedback into account! Have a nice day!
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Pascal L.
Rating: 2 out of 5
After a successful first tasting of the kibbles, my cat refused to continue the experience by not eating any more Tomojo kibbles. I had to go back to kibbles he is used to consuming....
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Response from TOMOJO
Hello Pascal, Thank you for your feedback. The dietary transition in cats can be quite complicated. We are in the process of improving the recipe for cats and your feedback is very helpful.
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Marcelle P.
Rating: 2 out of 5
The appeal of your products is undeniable! My dog, who is very picky, enjoyed them! However, despite the precautions taken for the gentle integration of your kibble into her diet (20% of her ration to start), she had serious diarrhea for 3 days. I therefore stopped the trial.
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Response from TOMOJO
Hello Marcelle, thank you for your review and your valuable feedback. The transition for dogs is difficult and can sometimes take time. However, we are passing this information on to our veterinarian.
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Veronica
Rating: 2 out of 5
My cats didn't like it at all!
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Response from TOMOJO
Thank you very much Veronica for your feedback. We take your opinion into account to improve our products :)
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Matthieu D.
Rating: 2 out of 5
My cat does not eat it
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Response from TOMOJO
Thank you very much Matthieu for your feedback. Your opinion is important for improving our products! :)
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Flavien
Rating: 2 out of 5
Fast delivery, all good. However, my cat vomited everything and didn't touch his bowl afterwards. Apparently, the taste must not be great,...
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Response from TOMOJO
Thank you very much Flavien for your message, we pay great attention to it to improve our products. We are sorry to hear that your cat did not enjoy our kibble.
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Ingrid F.
Rating: 2 out of 5
My cat did not digest your kibble, at first he ate quite a bit and I was delighted but then he vomited it every time... and now he doesn't want it anymore! It's a shame!
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Response from TOMOJO
Hello Ingrid, We are sorry that your cat had such reactions. Thank you for your feedback, we pay great attention to it and it will help us improve our products.
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Mathilde S.
Rating: 2 out of 5
My cats got sick regardless of the proportion of kibble mixed with their usual kibble and I find the sugar content too high so I will not recommend it
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Response from TOMOJO
Hello Mathilde, Thank you for your feedback. We are sorry that your cats had such reactions. Your feedback is very important for us to improve our products. We pay great attention to it and thank you for your return.
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Mng
Rating: 2 out of 5
The price. Otherwise everything is ok!
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Response from TOMOJO
Hello, We have indeed noted this remark and our new recipe is marketed at a lower price than the old one. Furthermore, we have a referral program that allows the referrer and the referred person to save 25% on their next order! We strive to make our products accessible to everyone. Thank you very much for your feedback.
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