TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
The Tomojo service is perfect. However, it's a shame that there is only Chronopost as a delivery service because they are never serious about deliveries...
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Response from TOMOJO
Thank you for your feedback Lolo ?? We offer Chronopost and GLS as carriers, you can change it directly in your customer area!
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Francois
Rating: 4 out of 5
I have been a customer for a few years, your kibbles are well appreciated by my dog and my cat. My only downside is the difficulty in managing subscriptions. Otherwise, everything is very good.
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Response from TOMOJO
Thank you for your comment François ?? We built the subscription system precisely to make it practical and flexible, our FAQ is full of videos to help you manage it and customer service is at your disposal in case of problems/questions.
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Barbie
Rating: 5 out of 5
I discovered this brand by chance when the previous tenants of our apartment left us a leftover bag. My cat loved it, she sorted her old kibbles to keep only these. So I bought more.
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Response from TOMOJO
What a nice coincidence ?? Thank you for your feedback Barbie!
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Flore G.
Rating: 5 out of 5
Responsive customer service, quality product, delivered on time and at a good price!! I recommend
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Response from TOMOJO
Thank you for taking the time to leave your review Flore ?? We remain at your disposal!
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Safia D.
Rating: 5 out of 5
Perfect in every way! Quality of the kibbles (good for my cats and for the planet), responsible packaging, interesting subscription, and timely delivery!
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Response from TOMOJO
Thank you very much Safia, your feedback really makes us happy! Happy to know that we meet your expectations ??
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Patricia
Rating: 5 out of 5
Always very satisfied, subscription very easy to adjust according to my furry ball's consumption ?? thank you
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Response from TOMOJO
Thank you very much Patricia ?? We set up the subscription for this reason, it's great to know that it fully satisfies you!
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Anara M.
Rating: 5 out of 5
Thanks to Tomojo, my cat has better digestion, he has never liked his kibbles as much as these, and he does not fund any animal breeding. It's 100% win-win.
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Response from TOMOJO
We are really pleased with your feedback Anara ?? We are proud of the quality of our kibbles and of promoting responsible practices, and we are delighted to have you among our customers!
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Bd
Rating: 4 out of 5
Very practical subscription. Catastrophic Chronopost delivery.
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Response from TOMOJO
Thank you for your feedback ?? We are sorry for the delivery, we systematically report problems to Chronopost when there are any!
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Olivier D.
Rating: 5 out of 5
Fast delivery Quick response to questions
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Response from TOMOJO
Glad to know that you are satisfied Olivier ??
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Bastien
Rating: 5 out of 5
Delivery time respected
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Response from TOMOJO
Great Bastien!
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Yann K.
Rating: 3 out of 5
I am trying these kibbles because my cat has a regular skin allergy... and I have tested a large number of brands, different proteins (chicken, lamb, fish...) without seeing any differences. So for now, I am at more or less 3 weeks... and no change on the horizon. I am waiting to finish the bag to be sure. Otherwise, the smell is not very pleasant, and my cat who is never picky did not rush on them! He eats them now, but goes to scratch the bag of another brand that remains. Not convincing for now.
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Response from TOMOJO
Thank you for your feedback Yann! In the case of an allergy, it generally takes 8 weeks to see improvements. If after these 8 weeks, there are none, it surely means that his allergy is not due to the protein but perhaps to an ingredient (potato, sorghum, etc...) Regarding the palatability, it takes a few days for your cat to get used to the new protein, so it is normal that he did not rush on them. And sometimes, even with a serious dietary transition, it can happen that our kibbles are simply not to the taste of certain felines ??
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Magali T.
Rating: 5 out of 5
My dog loves these kibbles and his transit too. The customer service is very pleasant and attentive. The delivery is fast. I highly recommend Tomojo kibbles??
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Response from TOMOJO
We are really pleased with your feedback Magali ?? Glad to know that your dog loves his kibbles!
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Bn
Rating: 5 out of 5
Fast service as usual
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Response from TOMOJO
Thank you for your feedback! We remain at your disposal if needed ??
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Ghislain
Rating: 5 out of 5
Hello, Super product my cats loved it. The subscription formula is very flexible, we can postpone an order until the last minute. Finally, top customer service very fast and attentive. Irreproachable
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Response from TOMOJO
Thank you very much Ghislain, your feedback makes us very happy ??
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Leterrier S.
Rating: 5 out of 5
The service was impeccable, nothing to complain about.
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Response from TOMOJO
Thank you Sandrine, providing quality service is important to us!
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Rita S.
Rating: 5 out of 5
Great my cats love it! Small downside, the price is quite high.
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Response from TOMOJO
Happy to know that your cats love their kibbles Rita! Regarding the price, currently, the production of insect kibbles costs as much, if not more, than that of kibbles based on beef, poultry, or fish. This is mainly explained by the many investments that factories had to make in machines to properly raise the insects. The price per kilogram of insect is indeed three to five times higher than that of meat of similar quality. Moreover, we manufacture our kibbles here, in Mayenne, which also has a cost.
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Patrick D.
Rating: 5 out of 5
my dog loves the kibbles, they are crunchy, digestible, and they meet his needs as an active dog. The fact that they are also grain-free and without animal by-products suits me.
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Response from TOMOJO
Thank you very much for your feedback Patrick ?? Indeed, our kibbles are perfect for providing him with the energy he needs and supplying the necessary nutrients!
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Gabrielle L.
Rating: 5 out of 5
Fast shipping and super quality Happy cat.
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Response from TOMOJO
Glad to know you are satisfied Gabrielle, and that your little one loves his kibble ??
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Anne
Rating: 5 out of 5
Effective, always on top!
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Response from TOMOJO
Thank you very much Anne, your satisfaction is one of our priorities ??
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Mrs L.
Rating: 5 out of 5
I completely agree with this type of food for dogs and I think that, for people, it will be a viable option in the short term: animal welfare, pollution ...
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Response from TOMOJO
Happy to know that our values align Livia ?? Kibble that is good for animals and our beautiful planet, what more could you ask for!
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Léa
Rating: 5 out of 5
Great customer service, top product.
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Response from TOMOJO
Thank you very much Léa ?? We remain at your disposal if needed!
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Nolvenn L.
Rating: 5 out of 5
My dog loves his kibble and I am happy because insects are more ecological than meat (and they don't have hormones or antibiotics ??
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Response from TOMOJO
That's great Nolvenn! Glad to know that your dog loves it, and that you are thinking about taking care of our beautiful planet ????
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Jf B.
Rating: 5 out of 5
Effectiveness, speed, and courtesy
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Response from TOMOJO
Thank you for your feedback JF! Our customer service remains at your disposal :)
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B.p
Rating: 5 out of 5
My cats (8 and soon 10 years old) are in great shape with the kibble and treats. Blood test perfect despite my 10-year-old Louloute's overweight. The subscription formula is great: flexibility of shipping dates, ordered products, and price. A range of products that is developing. Fast shipping... in short, nothing to say
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Response from TOMOJO
Thank you very much Bérangère, your message really makes us happy ?? Happy to know that your little ones are in good health and love their kibble and treats!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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Anaël Q.
Rating: 5 out of 5
We have been using Tomojo for a year and a half, and we are delighted! Our cat loves his kibble a lot, he regulates himself very well with it and has regained an ideal weight. The approach of insect kibble is great, keep it up! And thank you!
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Response from TOMOJO
Thank you Anaël, your feedback brings us a smile! We hope it will continue for many more years ??
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Melanie V.
Rating: 5 out of 5
Great product; my little cat loves it. I then took the subscription and I am very happy with the product and customer service. I recommend!
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Response from TOMOJO
Thank you very much for taking the time to leave your review Mélanie ?? Glad to know that everything is going well and that everything suits you!
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Sofia
Rating: 5 out of 5
Great, my cat loves them!
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Response from TOMOJO
Great Sofia! We remain at your disposal if needed :)
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Kelly
Rating: 5 out of 5
One of my cats had severe dermatitis, I had to completely change the diet of my 3 cats. I tried several brands of kibble. Tomojo's suits them perfectly and the delivery is fast.
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Response from TOMOJO
Your feedback makes us so happy Kelly ?? We are honored to have been chosen by you and your fur babies, and especially very happy to know that your cat is doing better ??
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Phaenna
Rating: 5 out of 5
Well-organized delivery and kibble appreciated by the cats.
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Response from TOMOJO
What more could we ask for? ?? Thank you for your feedback Phaenna!
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Nathalie D.
Rating: 5 out of 5
Everything is fine, since my dog started eating TOMOJO kibble, he no longer has eczema, less arthritis (he is 17 years old) and has a very beautiful coat and also, he doesn't smell like a dog at all. I recommend TOMOJO to everyone I meet when I walk him.
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Response from TOMOJO
Your message makes us extremely happy Nathalie. We are glad to know that your dog is doing better since he has been eating our kibble, it's our greatest reward ??
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Sylvie C.
Rating: 4 out of 5
Always Very Happy 2 the Team....;-) small downside....the carrier but that's not your fault. Lately, carriers are so caught up in competition that some forget the connection with the customer and as a result are not very nice in person... They skip you, delay your delivery = they are annoying. My address is not that complicated to find and generally if in doubt.....the carrier calls me..... I assure you, this delivery person has given up and has been replaced by someone cool ;-)
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Response from TOMOJO
Thank you for taking the time to leave your review Sylvie ?? For the delivery issues, we are aware and we report every time there is a downside, hoping that it changes something ??
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Isabelle
Rating: 5 out of 5
My animals love Tomojo!
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Response from TOMOJO
And Tomojo loves your animals Isabelle! Thank you for your loyalty ??
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Pineda
Rating: 5 out of 5
Great product and service!
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Response from TOMOJO
Thank you so much for taking the time to give us a review! Glad to hear that your dog loves the kibbles :)
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Alyssa
Rating: 5 out of 5
Great, my dog loved this new type of kibble and treats
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Response from TOMOJO
We are delighted to hear that Alyssa, welcome to both of you in the Mojo Team ?? We remain at your disposal for any questions!
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Suki
Rating: 4 out of 5
My cat got used to the kibble after a month but when I opened the next package, she turned her nose up at them. The kibble no longer had the same appearance, so I am stuck. The concept is great, the follow-up and communication are great. It's a shame that production is not stable.
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Response from TOMOJO
Thank you for your feedback Suki. A member of our customer service will contact you soon to clarify all this!
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Lorraine
Rating: 5 out of 5
Good kibble. 12-year-old staffie and 2-year-old malinois x terrier: both in very good shape, good coat. New formula more appetizing. I have been giving Tomojo kibble to my dogs for a few years and I am very satisfied!
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Response from TOMOJO
Thank you for taking the time to leave your review Lorraine ?? Glad to know that everything is going well with your fur babies, and that they are in good shape!
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Laurent D.
Rating: 3 out of 5
Relatively planet-friendly and balanced food, but the carbohydrate content is still far too high for cats. Once this issue is resolved, it will undoubtedly be a flawless product.
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Response from TOMOJO
Thank you for your feedback Laurent. According to our veterinarian, it is important to differentiate between digestible carbohydrates (dietary fibers) and digestible carbohydrates (mainly starch). Digestible carbohydrates are essential at an approximate dose of 8 to 15% depending on age and diet. Regarding digestible carbohydrates, we are between 25% for our cat recipes and 27% for our dog recipes. These are perfectly reasonable doses to ensure a long life in good health. A too high carbohydrate content is harmful and a too low content can lead to serious health problems.
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Nathalie M.
Rating: 5 out of 5
Our cats love TOMOJO kibble! These are street cats that we have been feeding for years and for whom it is even more important to have the best possible diet to have the maximum chance of surviving on the street... They are beautiful, well-fed, and in good health!
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Response from TOMOJO
Beautiful, well-fed, and in good health: what more could we ask for ?? Thank you Nathalie!
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