TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Thank you for your feedback Florence, see you very soon! ??
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Brochu M.
Rating: 5 out of 5
It's great, the cat and the dog loved it! But it's too expensive for me...
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Response from TOMOJO
Hello Magali, Thank you for your feedback! We are happy to hear that your furry balls liked our kibble 😊. Unfortunately, insects are still not cheaper than meat at the moment. Today, the price of a kilogram of insects is three to five times higher than a similar quality of meat. It is because we want to make our kibble as accessible as possible that we have chosen to make less margin than our competitors and traditional competitors. The subscription also gives you a 10% discount on our kibble :) We hope to see you again very soon!
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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Karen
Rating: 5 out of 5
They love it, the dog, like the cat
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Response from TOMOJO
That's great Karen! We are happy to know that our kibbles have been integrated into the diet of your furry friends. We remain at your disposal if needed! ????
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C A.
Rating: 5 out of 5
Perfect! The best by far on the market and the customer service is perfect and honest :)
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Response from TOMOJO
?? Thank you for your message! We are on the case to offer you the best experience possible :)
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Johanna H.
Rating: 5 out of 5
Product received within the announced deadlines.
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Response from TOMOJO
Thank you for your message and your trust Johanna :)
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Aline B.
Rating: 5 out of 5
Ordering on the site is simple and efficient. The shipping was fast. The goal of replacing animal proteins in kibble with insect proteins is really very interesting. Unfortunately, our cats, although regularly eating flies, grasshoppers, and other insects, do not seem to appreciate this kibble. They jumped on it when the package was opened but since then they are demanding food and are snubbing the ones we give them! Too bad.
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Response from TOMOJO
Thank you Aline for your feedback. We are delighted that you appreciate the Tomojo concept! But don't lose hope with your kitties. ?? You should try to gradually incorporate our kibble with your cats' old kibble. Don't hesitate to get back to us to let us know if it's a success! ??
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Suzy M.
Rating: 5 out of 5
Very professional and really friendly customer service, attentive and patient. Quick, clear responses. Already the second order and really no flaws.
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Response from TOMOJO
Hello Suzy, we are delighted to hear that! Our customer service is at your disposal and is entirely at your service! See you soon ??
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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Cathy S.
Rating: 5 out of 5
Hello, I received the kibble very quickly: I was pleasantly surprised! And my Poupette and her friend Sacha appreciated it right away!!!! Thank you for your good idea and your creation!!!! Cathy Swing19. ????????
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Response from TOMOJO
Hi Cathy! Hehe, it's a pleasure to read that Poupette and Sacha liked our kibble. We thank you for your trust and commitment, see you soon!
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Mélanie
Rating: 5 out of 5
Ultra available customer service, my kitten loves the kibble and my dilemma as a vegetarian cat lover is resolved! I am won over
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Response from TOMOJO
Hello Mélanie, your comments make us very happy, The customer service is on the lookout to provide you with the best possible experience :) We hope to see you again very soon!!! ??
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Magalie S.
Rating: 5 out of 5
Very happy with the products my cats tested and approved but I think I will rather use them as treats. PS I ordered 3 samples and received the order twice
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Response from TOMOJO
Thank you for your feedback Magalie, it's a good idea to use them as treats... This way, it will be easier for them when you decide to completely change your kitties' diet! ??
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Magvr
Rating: 5 out of 5
I requested samples. Contact with customer service was very pleasant. For now, my cats are having a hard time accepting the change, I mixed it with other kibble. Let's see if they adapt.
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Response from TOMOJO
Happy to read that our kibble is part of your kitties' diet! Please respect the dietary transition period and be (particularly) gentle to associate this moment with something positive for them :)
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Sylvia
Rating: 5 out of 5
Fast delivery. Clear communication. My cats eat these kibbles, this is really the testimony
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Response from TOMOJO
Thank you for your message Sylvia! We are delighted that your cats enjoy our kibble! See you very soon! ??
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Anne-Sophie
Rating: 5 out of 5
The carrier does not deliver to my home, customer service was very responsive and found a solution
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Response from TOMOJO
Thank you for your comment Anne-Sophie! Our teams are on the case to ensure that your pets' stomachs remain well filled!
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Malix
Rating: 5 out of 5
The customer service is one of the best I know!
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Response from TOMOJO
Thank you for these compliments that go straight to our hearts Malix ?????? We remain at your disposal, you can count on us! ??
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Anaïs D.
Rating: 5 out of 5
I gave the discovery box to my cat; he loved the kibbles. He liked the toy less, but to be fair, he is not a fan of feathers. His thing is balls. But he really likes the kibbles a lot.
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Response from TOMOJO
Hello Anaïs, we are delighted to hear that your cat loves our kibble! ?? We hope to see you again very soon!
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Marie B.
Rating: 5 out of 5
We give it to her little by little and we are thinking of ordering a bag to start. She loves it.
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Response from TOMOJO
Hello Marie, Excellent approach, the food transition is important for your cat to get used to her new kibbles. We remain at your disposal to help you, do not hesitate to share your feedback with us! ??
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Tom
Rating: 5 out of 5
My cat loves the insect kibble. I will reorder!
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Response from TOMOJO
Thank you very much for your feedback! We are happy to have delighted your cat's taste buds ??
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Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
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Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
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Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
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Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
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Diane
Rating: 5 out of 5
The shipment of my order was very fast and when I had a question to ask, I received a response very quickly!
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Response from TOMOJO
Thank you very much Diane, you give us the mojo!
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Christelle F.
Rating: 5 out of 5
Appetizing kibble
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Response from TOMOJO
Thank you Christelle! We are happy to have delighted the taste buds of your furry ball ??
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Marine T.
Rating: 5 out of 5
Ultra-fast delivery! Perfect
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Response from TOMOJO
Thank you very much Marine! The mojo team is on it to deliver to you as soon as possible ??
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Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
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Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
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Natacha G.
Rating: 5 out of 5
Fast delivery, great packaging (design and eco-friendly), product appreciated by my cat, and discount on my next purchase... I recommend!
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Response from TOMOJO
Thank you very much Natacha! We are happy to have satisfied you :)
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Lorraine
Rating: 5 out of 5
I learned about Tomojo kibble from a friend who is already a customer for her 2 dogs. The concept excited me. Receiving small bags to test, my dog loved it, which is a significant point. The kibble is appetizing without a strong smell, it's very pleasant! I am waiting to see the effects during the transition period of the kibble already. Package carefully wrapped and very appreciated gifts (treats and solid shampoo), thank you! I just regret a lack of information about the origin of the ingredients and more explanations. On the other hand, the use of duck fat was not highlighted and could it not be replaced by an ethical vegetable fat (coconut for example)?
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Response from TOMOJO
Thank you very much for your enthusiasm, it gives us the mojo! 85% of the ingredients in our kibbles are of French origin. The rest concerns the insects which are from the Netherlands and the additives which are Italian. For more explanation about our kibbles and their production, we invite you to visit the "Behind the Mojo" section of our blog! The incorporation of duck fat (which is from the southwest) is a lever for improvement for us. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are heavily relying on the development of the French entomoculture sector which is starting to take off.
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Isabelle L.
Rating: 5 out of 5
Impeccable, nothing to say
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Response from TOMOJO
Thank you very much Isabelle for your comment: simple and effective ??
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C L.
Rating: 5 out of 5
Kibbles that suit my dog well and I also like the ethical side
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Response from TOMOJO
Thank you Chris! We are convinced of the positive impact we can all have together ?? ??
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E.m.
Rating: 5 out of 5
Perfect! Very fast and delicious, the dogs love it!
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Response from TOMOJO
Thank you very much for your feedback! We are happy to delight your dogs' taste buds ??
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Faustine
Rating: 5 out of 5
Super fast delivery, great products ??
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Response from TOMOJO
Thank you very much Faustine for your kind review!
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Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
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Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
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Chachou
Rating: 5 out of 5
super reactive and very nice graphic design
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Response from TOMOJO
Thank you very much! We are happy that you like our concept :)
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Corentine V.
Rating: 5 out of 5
Very fast and efficient site
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Response from TOMOJO
Thank you Corentine for this positive review!
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Rating: 5 out of 5
Amazing product and amazing team! We’ve been getting the food for our dog for the last 6 months and she has never felt better. There was a bit of delay in delivery because of covid this last time round but Paola, one of the cofounders, personally delivered the package to make sure we didn’t have to wait for much longer. Highly recommend it!
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Response from TOMOJO
Thank you so much for your review! The mojo team is glad you enjoyed the experience with us!
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Joëlle L.
Rating: 5 out of 5
Kibble well appreciated by my cat. Fast shipping. Excellent
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Response from TOMOJO
Thank you very much Joëlle for this great feedback on our kibble!
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