TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
I'm having trouble getting these kibbles adopted, my cat carefully sorts them when mixed with the old ones, the first time she actually ate them she vomited everything! ...I will persist anyway!
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Response from TOMOJO
Hello Françoise and thank you for your feedback, indeed you need to persist and it generally takes 3 to 5 days for a cat to get used to a new diet and several weeks to complete a full dietary transition. A team member will contact you to provide help on this subject.
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Alice H.
Rating: 3 out of 5
Wait a little longer. We can't really evaluate the product yet. However, I really hope that our cat will tolerate and appreciate them. To mitigate the aftereffects of junk food (kibbles from big brands) we are feeding our cat as long as we still have some with a handful of "bad" kibbles and a plate of raw meat, like chicken liver, a bit of beef, pork, fish... I will give you news as soon as we have completely changed food. The first time she ate only your food, she liked it a lot, but later she vomited it.
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Response from TOMOJO
Very good approach Alice, so we are waiting for news from you and your cat!
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Catherine R.
Rating: 3 out of 5
I have 2 cats .. one who doesn't want your kibble at all and the other who eats a little
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Response from TOMOJO
Thank you for your message Catherine, it happens that the 2 cats are not quite aligned, if you feed your kitties in the same bowl, you can try separating the bowls and introducing the kibble more gently for your most sensitive cat :) We remain at your disposal if needed!
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Customer
Rating: 3 out of 5
Loved the idea but upset my cat's stomach and made him sick but to be fair he often has issues with dried food so most cats would probably be fine.
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Response from TOMOJO
Hello, we're sorry to read you :( unfortunately, it looks like your cats are very sensitive, you should be attentive with their dietary transition, it can take up to 3 weeks! A team member will contact you as soon as possible to help you out! See you soon :)
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Gégé
Rating: 3 out of 5
My cat, very small, seems to like your products but has a jaw and teeth too small to fully enjoy them. I have to crush the kibble so he doesn't vomit.
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Response from TOMOJO
Thank you for your message, we are taking good note of your comments, thank you very much. You can slightly swell them in a little water before giving them to see if it works with larger kibble, see you very soon!
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Matthieu
Rating: 3 out of 5
Kibbles still very appreciated by the dog, unfortunately, one of the 3 bags arrived ripped and I didn't see it in time to inform the delivery person.
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Response from TOMOJO
Thank you for your feedback Matthieu, we are sorry that you received the bag in this condition. The issue has been reported to our carrier. Please feel free to contact us in the future, we always try to find a solution to your problems! ??
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Chloe
Rating: 3 out of 5
The kibble has a nice appearance and smell but since I mixed it with the kibble I was using before, my cat eats less, is it because they are more nourishing? I don't know, we'll see over time with this 7kg bag, which might last me much longer than expected!
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Response from TOMOJO
Thank you for your message Chloé, and yes indeed it is a very plausible lead, our kibbles are more easily assimilated by your cat and the contributions are also multiplied, as they are fully assimilated. Therefore, he will eat less, be sure to follow the transition so that your cat gradually adapts to this new feeling of satiety. We are at your disposal to help you in this process if needed ??
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Daniel J.
Rating: 3 out of 5
Products purchased to let the animals of the members taste. Few returns. Two positive returns for dogs, none for cats. Not sure we will market your products in our grocery store.
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Response from TOMOJO
Thank you for your feedback Daniel and thank you for taking the time to let your members taste our products! We are of course at your disposal to discuss this more seriously!
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Françoise B.
Rating: 3 out of 5
I like it... Well, I like the concept. But my two feline companions did not approve... Even mixing it with their usual kibbles, these little rascals manage to sort it out with the tip of their tongue, not without giving me a murderous look in the process!
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Response from TOMOJO
Hello Françoise, thank you for your encouragement! The rascals! Even with a serious dietary transition, it can happen that our kibbles are simply not to your felines' taste. We will soon expand our cat range! We will be sure to contact you about this.
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Anne
Rating: 3 out of 5
Good evening My cat liked the kibbles at first but no longer eats them. I think he doesn't like them. Sorry because I liked the product. Best regards Mrs. Chevalier Anne Marie
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Response from TOMOJO
Thank you for your message Anne, We are sorry to hear that, a team member will contact you to advise you on this matter, see you very soon!
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Cécile C.
Rating: 3 out of 5
Fast shipping. However, my cats do not like the kibble, despite a gradual transition.
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Response from TOMOJO
Thank you for your message Cécile, we are sorry to hear that your cats did not appreciate our kibble. Sometimes, even with a strict dietary transition, cats do not like a food. We hope to see you again very soon. ??
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Jean-Marie L.
Rating: 3 out of 5
I am satisfied. But I finally understood that TOMOJO cat kibble contains duck fat, and maybe other animal products besides insects. But 34% insects is already a step forward. Waiting for better.... In any case, the cats like it and are not worse off....
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Response from TOMOJO
Hello Jean-Marie, Indeed, as I told you, the incorporation of duck fat (non-fed, from the southwest) is a lever for improvement for us in 2020/2021. We indeed wish to substitute it for insect oil: however, we are still experiencing some difficulties in incorporating it into our production chain, but also in sourcing it: we are counting heavily on the development of the French entomoculture sector which is starting to take off. You will be notified when our new recipe is available! ??
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Martine L.
Rating: 3 out of 5
My four cats did not particularly appreciate this kibble.
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Response from TOMOJO
Thank you Martine for your feedback. ?? It's sad news but don't lose hope! Some cats are more difficult than others because they are used to always eating the same thing. You should try to gradually incorporate our kibble with your cats' old kibble. ??
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Béatrice P.
Rating: 3 out of 5
Out of my 5 cats, two didn't even want to taste it and three ate it.. So mixed feedback
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Response from TOMOJO
Hello Béatrice, Thank you for your message, we are sorry to hear that :'(, We hope that your cats who loved our kibble will eventually convince those who didn't like it ????. We hope to see you again very soon!
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David S.
Rating: 3 out of 5
My cats simply do not like this food. I can't say anything more about it.
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Response from TOMOJO
Hello David, we are sorry to hear that! It is not uncommon for cats to be difficult to convince, and a sample is generally not enough to complete the dietary transition. We are at your disposal if you want to try again with more kibble!
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Laure M.
Rating: 3 out of 5
Excellent approach! Using insects instead of livestock is a fantastically ecological idea. Unfortunately, my cat did not digest them despite a slow transition and vomits them...
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Monsieur
Rating: 3 out of 5
Very good delivery service, a good point for the packaging and the concept, my cats refuse to taste it.
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Response from TOMOJO
Thank you for your feedback! It is very important to make a dietary transition so that your cats accept to taste their new kibble. A member of the mojo team will call you to advise you!
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Séraphie R.
Rating: 3 out of 5
Hello, the idea is excellent and when I heard about it, I immediately wanted to try it for my cat. The packaging is clear, we know what we are giving to our animal. But unfortunately, Moon did not like the taste at all, I mixed her old kibble with the Tomojo kibble but she doesn't want it at all and sorts through the package... Too bad!
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Response from TOMOJO
Hello Séraphie, thank you for your message! We are really sorry to hear that your cat was not won over by our kibble. A member of the mojo team will call you in the coming days to try to better understand the reasons for this selection!
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Dorsaf L.
Rating: 3 out of 5
Perfect packaging, quick order, thank you. It seems to me that the kibble contains too many carbohydrates? My cat doesn't like it and still prefers the veterinary kibble brands. I will try again soon. Thank you for this discovery!
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Response from TOMOJO
Thank you for your feedback! Our carbohydrate balance is designed to keep your cat and its kidneys healthy. We recommend making a dietary transition over at least 2 weeks so that your cat gradually gets used to the taste of its new kibble.
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Birgitt
Rating: 3 out of 5
Unfortunately, my 3 cats do not like these kibbles... otherwise, careful and fast shipping
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Response from TOMOJO
Hello, did you make a dietary transition? It's very important for your cats to gradually get used to the flavors of their new kibbles!
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Françoise
Rating: 3 out of 5
For now I have put it to the test! He usually eats very little kibble! He eats little!
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Response from TOMOJO
Hello Françoise, don't worry, some cats need a dietary transition of 2 to 3 weeks to get used to the new flavors of our kibble!
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Brody
Rating: 3 out of 5
The kibble must be very good and I find the ecological initiative remarkable. But on my first order, one product was missing, no big deal, it was sent back to me, it happens. However, I reordered and the package never arrived at my home. I am told that an investigation has been opened. I can be lenient, mistakes happen, we are not machines but there are still limits. I will not order again.
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Response from TOMOJO
Hello Alice, we are sorry to hear that you had a bad experience with our kibble. The delivery issue you had is completely independent of Tomojo: we shipped your kibble within the allotted time. Chronopost indicates that you were delivered, we called the company for you and did what was necessary to determine the issue they had on their side. We are sorry to hear that this solution did not satisfy you.
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Emmanuelle M.
Rating: 3 out of 5
Why not? I loved the idea of insects! Unfortunately, only one animal out of 4 liked the taste... hence the very good idea of offering samples.
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Response from TOMOJO
Thank you Emmanuelle for your feedback! Did you properly transition your diet? It is very important to gradually accustom your cats to the new flavors of our kibbles.
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Tiphanie L.
Rating: 3 out of 5
I love your concept but not my cat :( he doesn't like your kibble :(
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Response from TOMOJO
Thank you Tiphanie for supporting our concept! Have you done a food transition of 2-3 weeks? It is very important so that your cat does not develop neophobia, which means not recognizing a food as edible. A member of the mojo team will call you in the coming days to learn more!
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Audrey
Rating: 3 out of 5
Hello, they haven't become my cat's favorite kibble, maybe it takes a little time to get used to the taste! We'll see with time! Good continuation, thank you for the shipment.
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Response from TOMOJO
Thank you Audrey! Indeed, a dietary transition is necessary for your cat to get used to the flavors of its new kibble. Two to three weeks of transition will overcome its reluctance!
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Madame V.
Rating: 3 out of 5
Kibbles a bit large, are often the ones that remain in the bowl because I make a mix.
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Response from TOMOJO
Hello Véronique! If our kibbles seem a bit large to you, don't hesitate to moisten them so that they are easier for your cat to ingest. We also invite you to follow our transition guide that we sent you by email so that your cat can gradually get used to the flavors of its new kibbles.
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Jean C.
Rating: 3 out of 5
my cat doesn't like the product
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Response from TOMOJO
Hello Jean-Claude, we are sorry to hear that you did not enjoy the discovery box we had given you through our contest. Did you properly transition your cat's diet as we advised you to do by email? It is very important for your cat to get used to the unfamiliar flavors of a new diet.
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Elisabeth L.
Rating: 3 out of 5
Out of 6 cats, I only have two that really appreciated them. So it's worth testing before ordering in large quantities.
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Response from TOMOJO
Hello Elisabeth! To go from 2/6 to 6/6, I advise you to make a dietary transition for your 4 cats who have remained doubtful about their kibble. This will allow them to gradually get used to the new flavors of their kibble. And yes, felines have a sensitive palate! A member of the mojo team will call you in the coming days to advise you.
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Justine B.
Rating: 3 out of 5
Responsive and transparent team, revolutionary idea, unfortunately my cat did not appreciate the insect kibbles, to my great dismay: he tasted them enthusiastically, devoured a first meal then turned his nose up at them. I reintegrated his usual kibbles and left the Tomojo available in a second bowl for him to nibble on a few in case of cravings. They haven't moved... Too disappointed.
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Response from TOMOJO
Hello Justine! Don't worry, it's a normal reaction in some cats and it has a name: neophobia. It's when a cat does not recognize a food as edible and this often happens when changing a cat's diet. To avoid this, you need to make a gradual dietary transition by slowly getting your cat used to the new flavors of its kibble. A member of the mojo team will call you in the coming days to give you good advice!
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Belle V.
Rating: 3 out of 5
My cat does not appreciate the kibbles, too bad I really liked the concept.. I feel like they were a bit too big and hard.
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Response from TOMOJO
Hello Belinda! Have you made a dietary transition for your cat? It is very important for some cats to gradually get used to the new flavors contained in a new diet. If the kibble seems difficult for your kitty to swallow, don't hesitate to moisten it a little, it will be easier to ingest. A member of the mojo team will call you in the coming days to learn more and give you some good advice! Keep the mojo :)
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Marlier M.
Rating: 3 out of 5
1 cat out of 2 liked it, that's not bad ;)
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Response from TOMOJO
Hello Marine, thank you for taking the time to give us feedback. A longer dietary transition would certainly help your second cat become a true mojo lover ;)
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Julie
Rating: 3 out of 5
The first 7 kg bag was well consumed, even though my cat would have preferred to stick to the old ones by taste choice. However, the second package... she is turning her nose up at them, risking eating much less than she should... The product itself is great, eco-friendly, cheaper, a French initiative. But there is a taste problem (at least for mine). I have to make a mix (however, for her diet, it worked super well without intending to). Let's see if the recipe can be improved on that side.
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Response from TOMOJO
Hello Julie, thank you for supporting our concept! Have you made a dietary transition for your cat? It is very important for him to gradually get used to the new flavors of our kibble. Feel free to contact us by email at [email protected] to learn more, we will be happy to help you!
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Anaïs D.
Rating: 3 out of 5
An unsatisfied cat, unfortunately despite several attempts, my cat does not eat the kibbles at all, yet he is a real glutton.
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Response from TOMOJO
Hello Anaïs, thank you for sharing your problem with us. Did you properly carry out a food transition for your cat of at least 2 weeks? It is essential for your cat to get used to the new flavors of Tomojo kibbles. A member of the mojo team will call you soon to find out more about what might have happened and to give you good advice!
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Michael N.
Rating: 3 out of 5
"after 1 month I still haven't received my package..." Tomojo, thank you for your quick response. I will keep you updated upon receiving the sample. Have a good day
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Response from TOMOJO
Everything is perfect. From advice to fast delivery, I highly recommend. And our Nestor is feasting!!
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Jeremy J.
Rating: 3 out of 5
The idea is good but my cats don't like it :(
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Response from TOMOJO
Hello Jérémy, We are disappointed to learn that our kibble did not delight your cat's taste buds! Did you do a 2-week dietary transition to get your cats used to their new kibble? We will call you in the coming days to learn more about your cat's habits. See you soon :)
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Jean-Michel &.
Rating: 3 out of 5
I would have loved to take the subscription because it's a great idea and super good for the environment but unfortunately my cat doesn't really like them.. Yet she eats plenty of live insects! (usually I get her Eukanuba 86% protein). Good luck to you!
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Response from TOMOJO
Thank you for your message! It is true that cats can be more difficult.. Did you properly carry out a 10-day food transition? It is very important for your cat's taste buds to get used to new flavors but also to avoid disturbing its digestive system. Have a very nice day from the mojo team!
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Evelyne P.
Rating: 3 out of 5
I think the idea is great, but my cat is currently rejecting them, and also I hadn't checked the carbohydrates in the composition and there are too many. Too bad.
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Response from TOMOJO
Hello Evelyne, Thank you for supporting our approach! :) Have you gone through a transition period from her old kibble to Tomojo kibble? These ten days are very important for your furry ball to get used to a new diet. Regarding the carbohydrate content, we are well below the maximum rates allowed by FEDIAF. Food with too much protein can also cause problems as it would make your cat's kidneys work too hard.
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Julie
Rating: 3 out of 5
My cat, very picky, loves them. For now we are doing the dietary transition... I really like the idea of no longer giving her bad meats...
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Response from TOMOJO
Hello Julie, Thank you for your comment. We hope that your cat's dietary transition is going well!
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Solene G.
Rating: 3 out of 5
I made a mix of old and new kibble and my cat sorts it out, he eats a little of the new but mostly the old. I wait to see if it gets better with habit. In any case, his stools have remained at the same frequency, a bit darker and a bit more fermented. Thank you for this experience, I hope that habit will make things better. Best regards.
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Response from TOMOJO
Thank you very much Solène for your feedback. It is true that cats can be more difficult when there is a change in their diet. We recommend a transition period of 2 weeks. We hope he will eventually be won over!
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Sandrine M.
Rating: 3 out of 5
Just one thing that really bothers me. No label for the composition??
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Response from TOMOJO
Hello Sandrine! Thank you for your feedback. Indeed, on our samples we do not have the space to put the entire composition but it is fully available on our website www.tomojo.co :) Rest assured, it is included on the other packages!
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