TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Unfortunately our 3 cats did not like the taste of the kibbles. Nothing to say about the product delivery!
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Response from TOMOJO
Thank you very much Romain for your feedback that we will study carefully. It is true that cats can sometimes be more difficult when changing their diet. We recommend a dietary transition over a few days :) Please feel free to contact us at [email protected] to receive our transition guide by email. Have a nice day!
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Maha A.
Rating: 3 out of 5
I love what you do, the concept is really great but I have to give 3 stars because my cat doesn't like the smell (and the taste apparently, because he bites them and spits them out of his bowl). But well, I mix them with kibbles he likes and even if he ends up sorting (yes, I swear...) he still eats a few, and I'm happy because it gives him extra protein ?? !
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Response from TOMOJO
Thank you Maha for your review! The dietary transition in cats is always a bit longer and more complicated. We hope your furball will get used to our kibbles.
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Sarah P.
Rating: 3 out of 5
I received my big package of cat kibble quickly. However, I also ordered a sample of Tomojo for dogs that was not in the package... Otherwise, my cats liked the kibble at first when I gave it as treats, but now, after 4-5 days of transitioning to Tomojo kibble: they are turning their noses up at it. One of my two cats was a bit sick (vomiting) on the 3rd day. I think a slow transition is more appropriate than doing it in 1 week. I hope they will soon be completely used to it.
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Response from TOMOJO
Thank you very much Sarah for your feedback! Indeed, samples and packages are not sent from the same place, which can lead to a slight delay in delivery. The dietary transition in cats can indeed take a bit longer. Don't hesitate to get back to us to keep us updated on your furry friends' taste preferences :)
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Amandin
Rating: 3 out of 5
Hello, I didn't give just one star because your concept is great but regarding my cat, two attempts, 4 vomits... Too bad.
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Response from TOMOJO
Thank you very much Amandin for your encouragement. We are sorry to learn that your cats do not appreciate our kibbles. The dietary transition in cats can indeed take a bit longer. We take your feedback into account to improve our products :)
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Lns
Rating: 3 out of 5
Fast and careful delivery. Appealing product whose composition is acceptable sparingly for dogs but not so much for cats, too rich in carbohydrates and starch. Composition to be reviewed.
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Agathe
Rating: 3 out of 5
I am personally very satisfied with Tomojo (ethics, delivery, packaging) but unfortunately my cat does not like this kibble :( This is not the first time she refuses to eat kibble, she has her tastes and despite the transition, she does not like these. It's a shame because I liked the principle. If the range expands with different flavors, I will try again.
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Response from TOMOJO
Thank you very much Agathe for your very positive feedback! We are sorry to learn that your cat does not like our kibble. We will keep you informed if the range expands :)
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Sabrina
Rating: 3 out of 5
My cat loved it. But unfortunately, the composition leaves something to be desired. Too many potatoes. Too many carbohydrates. To be replaced with sweet potatoes in the meantime or something else?
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Response from TOMOJO
Thank you Sabrina for your feedback. Our recipe is formulated by veterinarians specialized in canine and feline nutrition. The starch level is completely in line with veterinarians' recommendations: starch is indeed part of digestible carbohydrates, the main sources of energy for your cat. Feel free to contact us at [email protected] for any other questions. :)
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Tatiana D.
Rating: 3 out of 5
I need to give more food to my dog who is hungry with these kibbles
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Response from TOMOJO
Thank you very much Tatiana for your feedback. We take your input into account to improve our products.
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Patricia M.
Rating: 3 out of 5
My dogs were not fans, too bad.
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Response from TOMOJO
Thank you Patricia for your feedback. We are sorry to hear that your dogs did not like our kibbles. We will keep your feedback in mind to improve our products. :)
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Mc G.
Rating: 3 out of 5
Well, my cats are picky... They didn't like it. Sorry
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Response from TOMOJO
Thank you very much MC for your feedback :) We are sorry to hear that your cats did not like our kibbles. We will keep your feedback to improve our products.
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Julie
Rating: 3 out of 5
My cats didn't like it... that's too bad! I love the concept!
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Response from TOMOJO
Thank you very much Julie for your feedback. We take your opinion into account to improve our kibbles! :)
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Richard C.
Rating: 3 out of 5
because the cat doesn't like it
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Response from TOMOJO
Thank you very much Richard for your feedback. We are sorry to hear that your cat did not like our kibbles. We take your opinion into account to improve our products :)
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Steph
Rating: 3 out of 5
One of my cats ate it, but the other one didn't
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Response from TOMOJO
Hello Steph! Your feedback is very important, we pay great attention to it in order to improve our products. We are working hard so that soon the recipe will be appreciated by all your cats.
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Aini
Rating: 3 out of 5
My cats and my dog loved the kibble, that's why I give 5 stars, however I would have loved for there to be no animal products in the composition.
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Response from TOMOJO
Hello, We are delighted that your furry friends enjoyed our kibble and we thank you for this feedback. While we are very proud of our recipe, we are not perfect. Our current production system does not allow us to avoid incorporating duck fat into our kibble, but it does come from the Southwest! This is a topic that is close to our hearts and we are working on a solution to replace it. Thank you very much for your feedback.
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Ck
Rating: 3 out of 5
Very good concept but unfortunately my cat did not like the kibble at all!
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Response from TOMOJO
Hello Claudine, It's a shame that your cat did not appreciate our kibble but we will not despair of being able to have him try it again next time. Thank you very much for your feedback.
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Dominique R.
Rating: 3 out of 5
Not easy to find kibble to order in bags on the seb site. Too many advertising emails But excellent product that deserves 5 stars
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Response from TOMOJO
Hello Dominique, thank you very much for your feedback. We are delighted that our product pleases you! We apologize for this mix-up regarding our newsletter, it will not happen again :)
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