TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
Good quality kibble and a very good alternative to meat or fish-based kibble! My dogs love them and so do my cats! They are high in protein and grain-free! Perfect
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Response from TOMOJO
We couldn't have said it better ?? Happy to know that your whole pack loves it!
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Michel B.
Rating: 4 out of 5
The exchanges are friendly and interesting with customer service, the delivery was fast and the kibble is appreciated by our cat.
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Response from TOMOJO
Glad to know that you are satisfied in every way Michel, feedback like yours motivates us to do even more to satisfy you ??
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Yann K.
Rating: 4 out of 5
After 1 month and a half of testing (my cat has a food allergy), I feel like things are getting better... we'll see with time... Has the texture of the kibble changed compared to the 2 kg bag I bought first? Even the color is a bit different... However, something really needs to be done about the bag closure: a zip would be ideal.
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Response from TOMOJO
Thank you for your feedback Yann! That's great! We are delighted to know that the allergy is improving, let's hope he recovers quickly ?? The kibbles cannot be 100% identical from one production to another, there may be slight differences in texture, color, etc... However, we are developing control systems to ensure the quality of the kibble! Regarding the bag closure, it's the only solution without using plastic.
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Lolo
Rating: 4 out of 5
The Tomojo service is perfect. However, it's a shame that there is only Chronopost as a delivery service because they are never serious about deliveries...
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Response from TOMOJO
Thank you for your feedback Lolo ?? We offer Chronopost and GLS as carriers, you can change it directly in your customer area!
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Francois
Rating: 4 out of 5
I have been a customer for a few years, your kibbles are well appreciated by my dog and my cat. My only downside is the difficulty in managing subscriptions. Otherwise, everything is very good.
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Response from TOMOJO
Thank you for your comment François ?? We built the subscription system precisely to make it practical and flexible, our FAQ is full of videos to help you manage it and customer service is at your disposal in case of problems/questions.
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Bd
Rating: 4 out of 5
Very practical subscription. Catastrophic Chronopost delivery.
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Response from TOMOJO
Thank you for your feedback ?? We are sorry for the delivery, we systematically report problems to Chronopost when there are any!
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Catherine B.
Rating: 4 out of 5
I tested the sample. The cats quite liked it (even though they can be quite difficult). I think I will order again. However, there was a 'renal' sample: luckily I saw it in time because I almost gave it to them while they have no problems. I don't really see the point of sending this type of medical product if the cats have no issues.
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Response from TOMOJO
Thank you for your feedback Catherine ?? Our discovery box includes 2 samples of kibble and 2 treats: Renal Action and Coat & Skin for cats. These are 'pleasure' foods, they are lightly dosed and are only for cats with renal or skin problems. Regarding the Renal Action treat, it contains dried dandelion leaves known for their diuretic properties promoting the elimination of toxins. It can only do them good!
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Chouchana
Rating: 4 out of 5
Super fast delivery.. Having several cats, some are very interested but others absolutely not.. I noted in the interested camp several vomits, is it because I didn't make a transition since it was just to test? I find the concept great but financially it's impossible in a large family like mine (rescue cats, foster cats).. too bad. If I had 1 or 2 cats, I would continue the experience.. Bravo Tomojo ??
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Response from TOMOJO
Thank you for your feedback Cécile! ?? Indeed, it's important to make the transition, your cats' digestive systems need to get used to this new protein. Even if it's just for testing, we recommend mixing it with their current kibble.
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Sylvie C.
Rating: 4 out of 5
Always Very Happy 2 the Team....;-) small downside....the carrier but that's not your fault. Lately, carriers are so caught up in competition that some forget the connection with the customer and as a result are not very nice in person... They skip you, delay your delivery = they are annoying. My address is not that complicated to find and generally if in doubt.....the carrier calls me..... I assure you, this delivery person has given up and has been replaced by someone cool ;-)
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Response from TOMOJO
Thank you for taking the time to leave your review Sylvie ?? For the delivery issues, we are aware and we report every time there is a downside, hoping that it changes something ??
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Suki
Rating: 4 out of 5
My cat got used to the kibble after a month but when I opened the next package, she turned her nose up at them. The kibble no longer had the same appearance, so I am stuck. The concept is great, the follow-up and communication are great. It's a shame that production is not stable.
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Response from TOMOJO
Thank you for your feedback Suki. A member of our customer service will contact you soon to clarify all this!
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Sophie M.
Rating: 4 out of 5
My cat loves this kibble. We'll see in the long term if they help reduce his skin allergies.
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Response from TOMOJO
Happy to know that we have won over your little one Sophie. We have already received feedback on the benefits of our kibble against allergies, I am confident that it will also work for your cat?? Don't hesitate to keep us updated!
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Cathy B.
Rating: 4 out of 5
Discovered at the MIF show, my cat loves the treats. A little extra, they are suitable for cats with urinary problems.
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Response from TOMOJO
Thank you for your feedback Cathy, and glad to have met you at the show! Indeed, our cat treats target urinary problems for one and health/beauty of the coat for the other ??
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Rousselle J.
Rating: 4 out of 5
Original product appreciated by my cat Lower climate impact
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Response from TOMOJO
Happy to know that your values align with those of Tomojo Janique ????
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Simon B.
Rating: 4 out of 5
Very practical subscription system
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Response from TOMOJO
Thank you for your feedback Simon! Indeed, we are proud of our subscription system. It is commitment-free, flexible, free, and allows you to receive kibble directly at your home whenever you want ??
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Magali P.
Rating: 4 out of 5
Excellent products. The treats and kibble have been appreciated by the cats. As for the dog, she loves the treats, the kibble is to her taste too, but slightly too big, so she has trouble chewing them. It's a shame there aren't several size options for kibble in the dog range.
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Response from TOMOJO
Thank you very much Magali ?? If the kibble is too big for your dog, we recommend moistening them or breaking them up a bit, so that it is easier for her. As for the possibility of having different sizes, it is not possible at the moment but I will take your request into account!
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Marie B.
Rating: 4 out of 5
Hello, it's been about 3 Christmases that I order your boxes and this year Mina my cat and I were somewhat disappointed because there were more kibbles and therefore more treats but there was no little toy ??
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Response from TOMOJO
Glad to know that the Tomojo boxes are with you every Christmas Marie ?? We decided to keep only the kibble and treats in our boxes to highlight the discovery of our products and the insect protein ??
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André C.
Rating: 4 out of 5
Hello, It seems that you produce your cat kibbles in 2 factories, apparently, our 2 cats sensed the change and took 4 weeks to accept them, the smell and color not being identical to previous deliveries. Today it seems to be fine, despite a little lack of enthusiasm from our two furry companions!
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Response from TOMOJO
Hello André, thank you for taking the time to leave your review ?? We do indeed produce our kibbles in two different French factories, but this normally has no impact on the palatability of the kibbles. The manufacturing process cannot be exactly the same in both factories, hence the difference. But the recipe remains exactly the same! In any case, I am happy to know that your cats continue to love their kibbles ??
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Isabelle C.
Rating: 4 out of 5
Very good product but too bad for the unreliable delivery Delivered 1 day late without warning. Chronopost is not great. It really bothered me, I had to take care of my daughter's cats in an emergency. I had to get kibble from neighbors
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Response from TOMOJO
Thank you Isabelle! We apologize for the inconvenience regarding the delivery, please do not hesitate to contact our customer service when this happens so we can try to find a solution :)
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Bd
Rating: 4 out of 5
Delivered quickly (1 business day) but the Colissimo delivery person was extremely rude and impatient, the bag of kibbles was ripped open in the box.
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Response from TOMOJO
Thank you for your feedback Bruno! We are sorry for the inconvenience with Chronopost. As for the open bag, a member of our customer service will contact you to find out more.
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Laure C.
Rating: 4 out of 5
Hello, I am a loyal consumer of 'ant kibble', as my beloved mistress likes to call it, but she regularly encounters difficulties in changing the delivery frequency of my kibble. They arrive too early and she cannot ideally adjust the frequency despite her changes. Thank you for your help!
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Response from TOMOJO
Alice from customer service will contact you to resolve this, Laure! Thank you for your loyalty ??
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André C.
Rating: 4 out of 5
Our cats really enjoy it, but for delivery management, with each change in frequency, the system did not take the changes into account ?? Today it seems to be set, and everything is OK.
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Response from TOMOJO
Thank you for taking the time to leave your review André ?? When you change the frequency, the date of the next order is not modified, it also needs to be changed. Then, everything updates. We are aware that this is not very practical and we are looking for a solution!
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Pauline S.
Rating: 4 out of 5
My dog loves the kibble, he discovered it for the first time in a bulk store that closed in the city where I live, and it's the first time I'm ordering it. I ordered a bit too large, however, the treats I got for him he doesn't like too much, but he loves the kibble.
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Response from TOMOJO
Thank you for taking the time to leave your review Pauline! We have two ranges of dog treats: one for joint comfort and one for oral health. Maybe the other one will suit him better ??
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Unknown
Rating: 4 out of 5
The kibble is very good, the eco-friendly packaging BUT all the bags arrived torn... Only downside to date.
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Response from TOMOJO
Thank you for your comment Anouk ?? Indeed, we are experiencing welding issues with some of our packages, especially with the heat of the last few days. We have reported the information to our supplier. We are sorry. Please feel free to send us photos of the packages at our address [email protected], we will find a solution!
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Léa
Rating: 4 out of 5
Super kibble and good delivery service, the subscription is gone. Too bad the prices have increased so much...
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Response from TOMOJO
Thank you for your comment Léa ?? We are facing an unprecedented increase in the price of our ingredients/transport/packaging due to the current geopolitical context which has forced us to raise our prices at least since April - regardless of our will. Tomojo is also a small French company and we manufacture our kibbles here, in Mayenne, which has a cost. Thank you for understanding and for continuing to place your trust in us Léa ??
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Alexandre M.
Rating: 4 out of 5
Package received on time, with prior warning. I have to mix with other brands of kibble, my two kids are probably looking to vary the tastes and aromas. I hope that other variations are planned to broaden the range, allowing to maintain the appetite of the furry babies.
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Response from TOMOJO
Thank you for your comment Alexandre! For now, it is not planned but other news is coming at the end of the year, we can't wait ??
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Marielle B.
Rating: 4 out of 5
2 of my cats (out of 3) love this kibble, plus they smell good!
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Response from TOMOJO
Thank you for your comment Marielle! Indeed, we are quite proud of the smell of our kibbles ??
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Elisabeth G.
Rating: 4 out of 5
I discovered the brand through a contest we won with my dog, otherwise, I would never have bought it myself... My dog liked it more or less, I give it as a treat... the one who appreciated it the most is the family cat...
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Response from TOMOJO
Great Elisabeth! Congratulations on winning the contest, and very happy to know that we convinced everyone ??
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Pinto H.
Rating: 4 out of 5
My cat already loved the smell of the treats and kibble and devours them. These insect products are really good.
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Response from TOMOJO
Glad to know that your cat loves its new kibble and treats Hélène ??
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Patrick G.
Rating: 4 out of 5
Hello Our dog loves the kibbles, we could just suggest a Retention on the price which remains a bit high. Best regards
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Response from TOMOJO
Thank you for your comment Patrick, glad to know that your dog enjoys his Tomojo kibble! Regarding the price, we completely understand your point ?? The price per kilogram of insect is currently 3 to 4 times higher than a similar quality of meat. The main reason for this is that insect farms have had to make serious investments in machinery to properly raise the insects. Additionally, we manufacture our kibble here in Mayenne, which incurs a cost.
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Ad
Rating: 4 out of 5
I was lucky to receive 2 discovery boxes for my kittens and I thank you once again. My kittens love your treats but they completely refuse the kibbles. I will order treats on occasion as their appetite is perfect.
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Response from TOMOJO
Thank you for your comment Amandine! It is important to make the transition so that your kittens get used to their new kibble, the key is perseverance ??
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Yves D.
Rating: 4 out of 5
Delivery obtained in Switzerland with satisfaction within a reasonable timeframe.
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Response from TOMOJO
Great Yves! We hope to see you again soon at Tomojo ??
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Ximena
Rating: 4 out of 5
My dog loves the kibble but they are too small for him. However, he loves the treats that are a more appropriate size. I highly recommend Tomojo!
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Response from TOMOJO
Thank you for your comment Ximena! Indeed, our puppy kibble is smaller than that for dogs (there is a difference of 2mm in diameter and 1mm in thickness). I recommend trying our adult dog kibble, maybe that will suit him better :)
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Sabine P.
Rating: 4 out of 5
Great but too bad the purchased treats have a short shelf life because I bought a lot of them
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Response from TOMOJO
Thank you Sabine :) Indeed, some of our treats have a nearing expiration date, I hope you received our email stating this! Don't worry, your new treats are on the way!
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Frédérique B.
Rating: 4 out of 5
Appetizing kibble that seems fairly balanced. The recipe could be improved to remove additives and reduce starches. My dog enjoys them and is in good shape.
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Response from TOMOJO
Frédérique, thank you for your feedback! :) Regarding our additives, we choose to be exhaustive and transparent, unlike other brands, that's why it may seem like a lot to you. We only include those that are authorized, regulatory, and necessary. There is no harmful effect for the animal consuming it, nor for the environment by the way!
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André C.
Rating: 4 out of 5
Our 2 cats appreciated it, they seem to adapt well to it as a replacement for their previous low-protein kibble. I should continue with this quality based on insects.
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Response from TOMOJO
Thank you for your comment André, it's great to hear that the transition went well for your 2 cats! See you soon ??
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Denise B.
Rating: 4 out of 5
Perfect kibble: Louna (18 months) loves them. Is 60g per day not excessive? I still have trouble establishing the frequency of my orders.
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Response from TOMOJO
Happy to hear that Denise! For the quantity, it really depends on your animal, its weight, size, temperament... A team member will quickly contact you to provide advice on this matter :)
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Madame L.
Rating: 4 out of 5
We are delighted with the cat kibbles, however I find that there is not enough information on the nutritional value, their manufacturing method, and their place of manufacture (maybe I searched poorly!)
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Response from TOMOJO
Hello Marion, very happy to hear from you :) To answer your question, our kibble is made in France, in our factory in Mayenne. They are cooked at low temperature to preserve the nutrients.
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Isa
Rating: 4 out of 5
Hello, I tested the fungfeed just before and they are a bit more protein-rich, but more expensive. Otherwise, it's very good: delivery on time, great for the environment, and my cat loves them.
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Response from TOMOJO
And yes finally! We are happy to have you by our side Isabelle, see you very soon <3
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Cindy D.
Rating: 4 out of 5
I tried the kibbles from Tomojo and my cats really appreciated them. I alternate between two diets to change their taste. Good quality kibbles.
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Response from TOMOJO
We are happy to hear that Cindy and we hope to see you back at our place soon ??
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Boeglin B.
Rating: 4 out of 5
My cats appreciate this kibble. I only regret not being able to close the package hermetically and find a bit too much 'powder' in the bowls.
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Response from TOMOJO
Thank you for your feedback, indeed our packages do not close hermetically, we had to make this choice to preserve the 100% compostable aspect of our packaging. Feel free to place them in an airtight box if needed, our kibble can be stored for up to 18 months :) For the powder, I imagine the delivery must not have been very gentle... I will pass this on for your next order, see you soon :)
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