TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.
The kibble is appetizing and my cats like it a lot. I appreciate that they are grain-free but I deeply regret that all the added ingredients (to the insects) including corn gluten and potato starch are not from organic farming!
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Response from TOMOJO
Thank you for the relevance of your comments Nadine, we are also concerned about these issues. ??? For the insects, they are raised in high-quality entomoculture farms and are fed with household food waste, like carrot peels. Unfortunately, organic labeling does not yet exist for insects, we are actively working on it. For the other ingredients, we are sourcing new suppliers that will allow us to have even more organic ingredients.
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Monique B.
Rating: 4 out of 5
My 8 cats, from a lifetime experience (61), are by nature beings that get bored quickly, and suddenly reject everything you choose for them! By the greatest chance, they will again appreciate your kibble and feast on the Flies! Then, when they come back from a good time outside, they will wait for me to open the magic pouch, pink or yellow...
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Response from TOMOJO
Wow ? ! Thank you for your lovely testimony Monique, we are sincerely happy to feed the whole troupe and delight them with our kibbles and treats :), see you very soon !
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Marc G.
Rating: 4 out of 5
Emma Birambeau introduced me to several shipments: Tomojo, my cats (2 out of my 3 cats) have embraced it so I can only approve of your approach, your product
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Response from TOMOJO
Thank you Marc and (Emma?), for the last of the cats, take it slowly and he should start to enjoy his meals ?? We remain at your disposal if needed
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Bo
Rating: 4 out of 5
Good product. Too bad the package is over-packaged without a box in addition to the kibble package. However, there is still a lack of a senior range.
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Response from TOMOJO
Hello Guillaume, Thank you for your relevant comment, it is a problem we addressed last year by reducing the amount of protective paper inside the boxes. It should be noted that the kibble bags are under protective atmosphere, and without protection inside the boxes, with logistical handling, we observe a bellows effect, the bags therefore often arrive open at your place :(. For the Senior range, it shouldn't be long ... ????
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As R.
Rating: 4 out of 5
(I am English, I apologize for my French. I thought it would be good for English buyers to know.) My cats really like this insect food. I gave four stars because unfortunately I was sent a bag of dog food when I wanted cat food. I live in England and Tomojo asked me to return the food to an address in France, which was an unwanted expense. But, despite this, I will buy the cat food again because my cats love it.
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Response from TOMOJO
Hello Richards! Thank you for your kindness. I sincerely apologize for this mishap, especially since for England, we have our stocks on site, precisely to limit these types of cumbersome and polluting returns. I contacted you to offer you a little something on your next order to make amends :) See you very soon! ??
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Frédérique L.
Rating: 4 out of 5
Sorry, my cats vomit them even a little cat of 2 years who never vomits... I will change kibbles... I would have tried... I remind you that I have 9 of all ages... From 2 to 9 years... Mrs. Lucas...
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Response from TOMOJO
Thank you Frédérique for your feedback. Cats are sensitive! ?? Do not hesitate to make a dietary transition. Gradually add Tomojo kibble to their bowls. They will surely get used to their new diet better. Please keep us informed of the situation's evolution. ??
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Josiane R.
Rating: 4 out of 5
Good but too expensive for me. I can't afford to only give these kibbles to my cats.
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Response from TOMOJO
Thank you very much for your feedback Josiane. Indeed, insect flour is still a significant cost, as this market is still quite underdeveloped. However, we are looking forward to seeing you again! ??
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Sarah
Rating: 4 out of 5
Easy order on the site. Delivery in 3 days. Our dog is allergic to meat and fish and could not tolerate the hypoallergenic kibbles (including those from veterinarians). She jumped on these from the first day and has had no allergy issues since. For me, the only (slight) downside is the palatability: after the novelty wears off, our dog tends to snub them and only eats them when she is really very hungry!
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Response from TOMOJO
Thank you for your feedback Sarah! It is a great joy to hear from you! ?? Some animals are more difficult than others, don't lose hope! ??
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Julie G.
Rating: 4 out of 5
I am very satisfied with the kibbles, they fit perfectly. Note: I did not give 5 stars because two of the bags ordered opened shortly after receiving them. I live in Switzerland and it is possible that they were somewhat mishandled during transport.
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Response from TOMOJO
Thank you Julie for your kind message. We are happy to see that you like our kibble and sorry that your bags were mishandled during transit. See you soon! ??
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Anne
Rating: 4 out of 5
For now, my cat has adapted well and loves the mix of kibbles we offer him (old + new), we are considering switching to a subscription although the 7 kg format seems large to us and we are afraid that: 1/ the end of the kibble bag will no longer be accepted by the cat 2/ the proposed delivery frequency may be too high compared to our cat's consumption and that we have no choice but to switch to the more expensive 1.5 kg packs.
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Response from TOMOJO
Thank you for your feedback Anne! But don't worry, we have just launched our new 2.5-kilo bags of kibble, this could be a great alternative to your concern. We can't wait to see you again! ??
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Brigitte
Rating: 4 out of 5
Zoé has gotten used to the kibble but she prefers the pâté.
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Response from TOMOJO
Thank you Brigitte for your message. ?? We are happy to see that Zoé enjoys our kibbles! By the way, we are in the process of formulating a pâté recipe! Zoé will be able to taste it! ??
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Marine B.
Rating: 4 out of 5
It's a first for my little one. He has food allergies so I wanted to test the insect-based kibble. At first, he wasn't thrilled, but over time he eats them without any problem. We'll see over time if this can calm his allergies. I'm keeping my fingers crossed. Just one downside. Too bad there is no closure system for the package. I recommend Tomojo!!!!
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Response from TOMOJO
Thank you for your feedback Marine. We are delighted to see that you like our kibble! ?? Regarding the sealing of the packaging, we take what you tell us into consideration! See you soon at Tomojo! ??
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Julie
Rating: 4 out of 5
Great kibbles that my dogs ?? eat but without being crazy about them. I always have to add fresh meat sauce to entice them.
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Response from TOMOJO
Take it gradually! Over time, try to reduce the amount of meat sauce and maybe they will eventually really appreciate our croquettes! ??
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Paul
Rating: 4 out of 5
My cat loves it and he decides. A significant effort must be made to ensure that the packaging is no longer plastic because it doesn't align with your eco-friendly principles for the planet.
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Response from TOMOJO
Thank you for your message Paul. Let's not forget that we live with our friends the cats and not the other way around ?? ! Don't worry about our packaging, it is made of paper and inside the packages there is a corn starch film.
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Beatrice
Rating: 4 out of 5
Well, but it lacks vegetables and the duck fat gives the cat an addiction.
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Response from TOMOJO
Thank you Beatrice for your feedback. Don't worry about the duck fat, my little birdie told me that a new recipe without this ingredient will be coming soon... ??
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Madame C.
Rating: 4 out of 5
Good initiative, too bad there is still animal fat for example, but the cats eat the kibble well and I would surely buy it again.
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Response from TOMOJO
Thank you for your message Chloé! But don't worry, my little finger tells me that a new recipe without animal fat is in preparation.. ?? We are happy to see that your cats are enjoying themselves!
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Sophie G.
Rating: 4 out of 5
My cat loved it, too bad there is gluten in the treats. I would have liked to have the exact composition of the kibbles because it is not indicated in the discovery box. Otherwise, I loved the little gift ?? added to the box.
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Response from TOMOJO
Thank you Sophie for your feedback. It's great news that your cat enjoys our kibble and treats! Don't hesitate to take a look at our website, you will find the composition of our kibble there. See you very soon.??
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Thomas P.
Rating: 4 out of 5
One of my three cats is turning its nose up at the insects (for now) but for the other two, the transition went smoothly.
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Response from TOMOJO
Thank you for your feedback Thomas. ??Don't panic, some cats need more time to adapt to new kibble. Don't lose hope and feel free to keep us updated on the progress of the situation! ??
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Nathalie T.
Rating: 4 out of 5
Of our 3 cats (an old one of 12 years and 2 females of 2 years), only the little ones appreciate them, so I will continue.
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Response from TOMOJO
Thank you Nathalie for your feedback. It's great that your two little cats enjoy our kibble! We can't wait to see you again! See you soon. ??
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Olivier F.
Rating: 4 out of 5
Service rather good, fast delivery, logical price.
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Response from TOMOJO
Thank you very much Olivier! If you are happy, we are too! ??
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Juliette D.
Rating: 4 out of 5
Very good. Bag composition table included. The only thing is that one of my cats doesn't digest them well.
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Response from TOMOJO
Thank you for your feedback Juliette. We are delighted that you appreciate Tomojo's values! ?? Some cats are more sensitive than others and need more time to adapt to a new diet, don't lose hope, you just need to be patient! ??
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Manon B.
Rating: 4 out of 5
Very good! However, it would be great to make kibble for small dogs. I won't be able to buy more for now because the kibble is too
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Response from TOMOJO
Thank you for your feedback Manon. We have taken your comment into account and we will pass it on to our teams. We will not hesitate to keep you informed if new kibble arrives! ??
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Emma B.
Rating: 4 out of 5
Delivery was compliant, packaging easily recyclable. The cat had no difficulty adapting to the kibble or the treats. I only regret that they are more caloric than others due to the starch.
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Response from TOMOJO
Thank you very much for your feedback Emma! We are delighted that our kibble was liked by your cat. ?? But don't worry, there are no cereals in our kibble!
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Ariane L.
Rating: 4 out of 5
Nothing to say about the service, I received my order on time and well packaged.
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Response from TOMOJO
That's great Ariane! Thank you for your message. We are delighted.
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Florence C.
Rating: 4 out of 5
My big dog and my little one eat them well: these kibbles seem to be appetizing enough.
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Response from TOMOJO
Here's some good news Florence! Thank you for your feedback, we are happy to have you with us :)
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Olivier L.
Rating: 4 out of 5
It's a good concept. Having a dog is not very eco-friendly, but this changes the game. Maybe later we will all feed on insects ?? In any case, my dog is not very kibble-oriented and I have tried. Apparently, they look appetizing. But for my pinscher, they are too big, I have to crush them before giving them to him and I mix them with leftovers.
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Response from TOMOJO
A big thank you for your message Olivier. Indeed, for the smaller dogs, our kibble can be a bit larger. Grinding them is a very good technique to get your pinscher to eat. ?? We are looking forward to seeing you again ??
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Anais B.
Rating: 4 out of 5
Great, reliable website, quick order and fast shipping. The only downside is the lack of a phone number, in case of need!
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Response from TOMOJO
Hello and thank you Anais! We are happy to read your compliments :). We do have a phone, it is 07 80 90 41 80. The best way to reach us is still to contact us at [email protected], we usually respond within 30 minutes! ???
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Rho
Rating: 4 out of 5
Two of our cats loved both the kibble and the treats. The other two were indifferent...
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Response from TOMOJO
Thank you Paola! It's curious, a team member will contact you to learn more about your cats and thus allow us to know more about your experience! ????
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Cécile D.
Rating: 4 out of 5
We received the order quickly and our little one went through the transition period without too much trouble. She seems to appreciate it.
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Response from TOMOJO
That's good news Cécile! We hope to see you back with us very soon in that case, see you soon. ???
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Danielle B.
Rating: 4 out of 5
Good products, however my cats did not appreciate them.
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Response from TOMOJO
It's too bad Danielle ??, Thank you for your message, a team member will contact you to provide our advice, it is probably a problem of too abrupt dietary transition!
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Marc S.
Rating: 4 out of 5
Order and delivery impeccable. Unfortunately, my picky cat is snubbing the product. ?
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Response from TOMOJO
Thank you for taking the time to leave us a comment Marc, it may be a problem of dietary transition. A team member will quickly contact you to advise you and provide help on this subject!
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Chagneau
Rating: 4 out of 5
The products please my little one and I am even surprised regarding the treats because usually outside of commercial junk she turns her nose up 😊 However, the price of the discovery box with two poor samples does not seem justified to me. I add that for cats it is even smaller! Needs to be reviewed because it spoils the pleasure of a reasonably ecological purchase and the quality that is really there.
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Response from TOMOJO
Thank you for your feedback Marina! We are happy to hear that your dog loved our treats! Our (old) Dog & Cat discovery boxes consist of 2 cat samples (100g), an original and hypoallergenic cat toy, 1 dog sample (50g), 1 pack of dog treats (150g), and a hypoallergenic soap for your pup. Moreover, all our boxes are prepared with care and a little surprise is slipped inside???? and all for 14.90€. I invite you to try our new discovery boxes, with our Moush treats, you might find more to your liking! ??
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Frédéric
Rating: 4 out of 5
Product as described, delivery was a bit slow, I appreciated the commercial gesture of refunding the shipping costs.
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Response from TOMOJO
Thank you for your message and your understanding Frédéric :) Indeed, please excuse us for this delay, we are inevitably a bit impacted in our delivery times because of COVID and our partners as well. We hope to see you very soon! ??
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Aurore P.
Rating: 4 out of 5
The delivery person could not deliver my package without my building, I had to go to their depot.
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Response from TOMOJO
We are sorry to hear this Aurore, we have reported this issue to our carrier! If you encounter any further problems of this kind, please do not hesitate to contact us directly :) Thank you for your trust and see you soon.
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Guylaine B.
Rating: 4 out of 5
I am very happy to have taken the step towards proteins not derived from industrial farming, which means animal suffering for me (even if worms are living beings too). However, my cats are having a hard time adapting and are vomiting. I followed the protocol for changing kibble. For now, I am at 1/3_2/3 so only at the beginning. My dog adapted immediately. He loves it.
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Response from TOMOJO
Thank you for your message Guylaine. The dietary transition can take longer in some animals. Don't lose hope, continue your transition, even if it takes a few more days to complete the steps. ?? We look forward to seeing you again. ??
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Monsieur G.
Rating: 4 out of 5
My cat enjoys these kibbles.
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Response from TOMOJO
Hello and thank you for your comment, we are delighted to hear that! :)
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Meline
Rating: 4 out of 5
The order service is very responsive delivery in 48h
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Response from TOMOJO
The team is on deck to support you as best as possible during this period Meline, thank you for your message!
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Jocelyne V.
Rating: 4 out of 5
I haven't tasted the kibbles, but they seemed very appetizing. Unfortunately, out of my 3 cats, only one accepted to eat them. The others turned their noses up. With one voice against two, despite my favorable opinion I cannot proceed. I wish you much success as I find the principle very interesting. J. Verdure
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Response from TOMOJO
Hello and thank you Jocelyne, That's curious! A team member will contact you to try to better understand your experience.
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Nathalie
Rating: 4 out of 5
I quite liked the concept, my cats appreciated it, I have a Persian and I think it's better that I mix it with his special Persian kibble (anti-hairball).
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Response from TOMOJO
Thank you for your comment Nathalie, you are right to adapt your Persian's diet, purebred cats need special attention regarding their diet!
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Marion B.
Rating: 4 out of 5
Beautiful little packaging, my cats dove onto the kibble and the toy provided with it. Good, 1 star less because it took 15 days to receive my discovery box, but a very nice customer service. I recommend and love the concept! Bravo
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Response from TOMOJO
Thank you for your feedback Marion, indeed we apologize for this delay caused by our carrier. We remain at your disposal if you have any questions or if you want to try with more kibble!
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