Customer reviews of TOMOJO

Trust Attestation
9 /10
Overall rating: 9 out of 10
Based on 1 745 published reviews
5 1 304 75% 4 210 12% 3 96 6% 2 63 4% 1 72 4%

Summary of reviews

TOMOJO delivers ultra-fast shipping and reliable, well-packaged kibble and treats that keep pets happy and healthy. The platform’s subscription system and easy order management make reordering, adjusting quantities, and changing delivery dates straightforward and convenient, with many customers praising quick responses from responsive, friendly customer service. Pet owners report tangible benefits like improved digestion, better coats, fewer allergies, and noticeable improvements in appetite and overall well-being, with dogs and cats showing enthusiasm for the products and repeating purchases over years. Many reviews highlight the ethical, insect-based formulas, high-quality ingredients, and the global convenience of fast delivery, along with positive experiences at purchase, easy product suspension, and helpful personalization from the team.

5 star reviews

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Boeglin B.
Rating: 5 out of 5
A great kindness and beautiful efficiency from Alice...excellent contact
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Response from TOMOJO
Thank you very much Mary ?? Our customer service is at your disposal!
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Maravillas M.
Rating: 5 out of 5
Hello, I wanted to subscribe but I'm not sure I managed to do it during my first order
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Response from TOMOJO
A member of our customer service will contact you to clarify this Maravillas!
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Sophie P.
Rating: 5 out of 5
My very picky dog loved this kibble and gained weight which was difficult before
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Response from TOMOJO
Thank you for your feedback Sophie ?? We are delighted to know that your dog is healthier with our kibble, it's our greatest reward!
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Franck D.
Rating: 5 out of 5
We really love Tomojo kibble for our cat: quality product, low impact on the planet, great packaging, top delivery and adjustable delivery frequency. And all that for a price I find fair. It's been almost two years since our cat has been eating grain-free kibble and she loves it a lot. And what's nice, and what I hadn't seen at first, is that we can adjust the delivery frequency. We receive an email a few days before shipping to warn us, and if there are still kibble left, well we postpone the delivery date. It's super simple.
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Response from TOMOJO
Your comment really makes us happy Franck, thank you for taking the time to write it ?? Thank you also for your support and trust for 2 years, we hope it will last a long time!
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Lcs
Rating: 5 out of 5
Ecological kibble and very good for the health of my cat
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Response from TOMOJO
That's great Lydie! Indeed, 1kg of insects requires 200 times less water than producing 1kg of chicken and emits 7 times less CO2 than producing 1kg of beef ??
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Hélène
Rating: 5 out of 5
Fast delivery once again. Convenient, the function that allows you to deactivate/reactivate the subscription with one click.
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Response from TOMOJO
We are quite proud of our subscription system: it is free, flexible and works according to your desires and needs ?? Thank you Hélène!
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Morgane
Rating: 5 out of 5
I am satisfied with my first experience with Tomojo kibble. ???? My dog adopted them right away, she seems to like them a lot (even though I must say that she is not very picky to begin with). The kibble is a bit large, my dog weighs 7.5 kg and these are the largest kibble she has ever had. But I think that at least, it allows her to chew them and not gulp them down...????
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Response from TOMOJO
Thank you very much for taking the time to give us your feedback Morgane ?? Happy to welcome you and your dog to the Mojo Team! Our kibble has an anti-glutton effect ?? You can moisten them a bit to make it easier for your little one to eat.
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Paul R.
Rating: 5 out of 5
Very very good product. Website and customer service are responsive and efficient. I highly recommend.
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Response from TOMOJO
Thank you thank you thank you Paul ?? Your compliments go straight to our hearts!
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Claire
Rating: 5 out of 5
Order arrived very quickly but unfortunately my 12-year-old dog refuses to eat your kibble. Too bad
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Response from TOMOJO
Thank you for your feedback Claire. Did you properly carry out the dietary transition? It can sometimes take longer for dogs who have difficulty adjusting to this new protein!
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Abel
Rating: 5 out of 5
Great for the advice
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Response from TOMOJO
Thank you for taking the time to leave us your feedback Abel! Happy to know that our customer service was able to help and advise you ??
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Fiona B.
Rating: 5 out of 5
My cats and dog appreciate the kibble. I like the modular subscription dates... Too bad that PayPal payment is not active for subscriptions. It would be nice to offer measuring cups.
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Response from TOMOJO
A convinced family is a victory for us Fiona, thank you ?? The payment software we use for subscriptions unfortunately cannot be linked to PayPal ??
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Sarah H.
Rating: 5 out of 5
Delivery is extremely fast and careful, the kibble pleases my cats, delighted with my purchase!
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Response from TOMOJO
That's great Sarah! Happy to know that Tomojo has won over your cat, and you too ??
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Anne
Rating: 5 out of 5
my cat loves the kibble. delivery is convenient with the possibility of adapting the delivery according to needs
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Response from TOMOJO
We set up this subscription system precisely so that it is easy and adaptable to your habits and schedule! Plus, it's free ?? Thank you for taking the time to leave your feedback Anne, the entire Tomojo team appreciates your gesture!
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Tylomaniac
Rating: 5 out of 5
Good product appreciated by my cat. Fast delivery. Pleasant contact
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Response from TOMOJO
Thank you very much for your feedback! Kibble approved by your cat, what more could you ask for ??
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Sophie B.
Rating: 5 out of 5
Our dog (bulldog) seems to really appreciate the kibble. The quantity indication on the package seems to suit her as well. Fast delivery service and very nice customer contact :-)
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Response from TOMOJO
Glad to know that everything is going well Sophie, and especially that you and your little one are satisfied ??
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Charline S.
Rating: 5 out of 5
Great food and great concept if you want to feed your animals with good food in a more responsible way and with better impact on the environment.
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Response from TOMOJO
Thank you for your kind words Charline ?? We're delighted to know that your pet loves our products!
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Sabine P.
Rating: 5 out of 5
My cat loves this kibble and the cat I just rescued does too!!!
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Response from TOMOJO
Great Sabine! Welcome to the new little one ??
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Romain
Rating: 5 out of 5
Long-time customer: top service! Our Loulou loves it!
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Response from TOMOJO
Thank you very much for your feedback Romain ?? We hope this will last for many more years!
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Nathalie
Rating: 5 out of 5
Fast delivery. Kibble made in France and packaged with very little plastic.
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Response from TOMOJO
Our kibbles are good for your pets and for the planet as well, we work hard to ensure that ?? Happy to know that you are satisfied Nathalie!
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Emeline S.
Rating: 5 out of 5
I have loved this brand for several years now, dog and cat
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Response from TOMOJO
Thank you for your loyalty and support Emeline, it makes us very happy ?? We are delighted to have been with your pets all these years!
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Barbie
Rating: 5 out of 5
I discovered this brand by chance when the previous tenants of our apartment left us a leftover bag. My cat loved it, she sorted her old kibbles to keep only these. So I bought more.
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Response from TOMOJO
What a nice coincidence ?? Thank you for your feedback Barbie!
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Flore G.
Rating: 5 out of 5
Responsive customer service, quality product, delivered on time and at a good price!! I recommend
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Response from TOMOJO
Thank you for taking the time to leave your review Flore ?? We remain at your disposal!
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Safia D.
Rating: 5 out of 5
Perfect in every way! Quality of the kibbles (good for my cats and for the planet), responsible packaging, interesting subscription, and timely delivery!
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Response from TOMOJO
Thank you very much Safia, your feedback really makes us happy! Happy to know that we meet your expectations ??
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Patricia
Rating: 5 out of 5
Always very satisfied, subscription very easy to adjust according to my furry ball's consumption ?? thank you
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Response from TOMOJO
Thank you very much Patricia ?? We set up the subscription for this reason, it's great to know that it fully satisfies you!
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Anara M.
Rating: 5 out of 5
Thanks to Tomojo, my cat has better digestion, he has never liked his kibbles as much as these, and he does not fund any animal breeding. It's 100% win-win.
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Response from TOMOJO
We are really pleased with your feedback Anara ?? We are proud of the quality of our kibbles and of promoting responsible practices, and we are delighted to have you among our customers!
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Olivier D.
Rating: 5 out of 5
Fast delivery Quick response to questions
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Response from TOMOJO
Glad to know that you are satisfied Olivier ??
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Bastien
Rating: 5 out of 5
Delivery time respected
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Response from TOMOJO
Great Bastien!
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Magali T.
Rating: 5 out of 5
My dog loves these kibbles and his transit too. The customer service is very pleasant and attentive. The delivery is fast. I highly recommend Tomojo kibbles??
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Response from TOMOJO
We are really pleased with your feedback Magali ?? Glad to know that your dog loves his kibbles!
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Bn
Rating: 5 out of 5
Fast service as usual
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Response from TOMOJO
Thank you for your feedback! We remain at your disposal if needed ??
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Ghislain
Rating: 5 out of 5
Hello, Super product my cats loved it. The subscription formula is very flexible, we can postpone an order until the last minute. Finally, top customer service very fast and attentive. Irreproachable
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Response from TOMOJO
Thank you very much Ghislain, your feedback makes us very happy ??
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Leterrier S.
Rating: 5 out of 5
The service was impeccable, nothing to complain about.
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Response from TOMOJO
Thank you Sandrine, providing quality service is important to us!
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Rita S.
Rating: 5 out of 5
Great my cats love it! Small downside, the price is quite high.
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Response from TOMOJO
Happy to know that your cats love their kibbles Rita! Regarding the price, currently, the production of insect kibbles costs as much, if not more, than that of kibbles based on beef, poultry, or fish. This is mainly explained by the many investments that factories had to make in machines to properly raise the insects. The price per kilogram of insect is indeed three to five times higher than that of meat of similar quality. Moreover, we manufacture our kibbles here, in Mayenne, which also has a cost.
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Patrick D.
Rating: 5 out of 5
my dog loves the kibbles, they are crunchy, digestible, and they meet his needs as an active dog. The fact that they are also grain-free and without animal by-products suits me.
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Response from TOMOJO
Thank you very much for your feedback Patrick ?? Indeed, our kibbles are perfect for providing him with the energy he needs and supplying the necessary nutrients!
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Gabrielle L.
Rating: 5 out of 5
Fast shipping and super quality Happy cat.
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Response from TOMOJO
Glad to know you are satisfied Gabrielle, and that your little one loves his kibble ??
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Anne
Rating: 5 out of 5
Effective, always on top!
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Response from TOMOJO
Thank you very much Anne, your satisfaction is one of our priorities ??
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Mrs L.
Rating: 5 out of 5
I completely agree with this type of food for dogs and I think that, for people, it will be a viable option in the short term: animal welfare, pollution ...
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Response from TOMOJO
Happy to know that our values align Livia ?? Kibble that is good for animals and our beautiful planet, what more could you ask for!
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Léa
Rating: 5 out of 5
Great customer service, top product.
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Response from TOMOJO
Thank you very much Léa ?? We remain at your disposal if needed!
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Nolvenn L.
Rating: 5 out of 5
My dog loves his kibble and I am happy because insects are more ecological than meat (and they don't have hormones or antibiotics ??
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Response from TOMOJO
That's great Nolvenn! Glad to know that your dog loves it, and that you are thinking about taking care of our beautiful planet ????
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Jf B.
Rating: 5 out of 5
Effectiveness, speed, and courtesy
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Response from TOMOJO
Thank you for your feedback JF! Our customer service remains at your disposal :)
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B.p
Rating: 5 out of 5
My cats (8 and soon 10 years old) are in great shape with the kibble and treats. Blood test perfect despite my 10-year-old Louloute's overweight. The subscription formula is great: flexibility of shipping dates, ordered products, and price. A range of products that is developing. Fast shipping... in short, nothing to say
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Response from TOMOJO
Thank you very much Bérangère, your message really makes us happy ?? Happy to know that your little ones are in good health and love their kibble and treats!
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