Customer reviews of Toqueworld

9,5 /10

Based on 248 published reviews

Summary of reviews

Toqueworld consistently delivers fast, reliable shipping and careful packaging, ensuring products arrive promptly and in excellent condition. Customers highlight a wide variety of spices and latte blends with appealing flavors, along with attractive, well-presented packaging that enhances gifting and daily use. The service quality stands out, with friendly staff, quick order processing, and attentive care in handling orders, including timely resolutions and generous gestures like added jars. Overall, shoppers admire the dependable delivery, strong product assortment, and positive, helpful customer support that reinforces repeat purchases.

3 star reviews

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Maite H.

Published on 24/12/2024 à 15h06

The speed of the shipping on your part was perfect, but the courier company you used is unacceptable... I have been waiting for the package since the 19th and it still hasn't been delivered. They say there is no one to deliver it, and that's a lie. So I would check if you are interested in continuing to trust your packages to that company.

Translated reviews

Response from Toqueworld Published on 30/12/2024

Thank you for sharing your experience! We deeply regret the inconveniences you are facing with the delivery of your order. We understand how frustrating it can be to wait for something with excitement and have problems like this. We are glad to know that our shipping was fast, but we certainly take comments about the courier companies we work with very seriously. We will forward this incident to the transport agency to investigate what happened and seek an immediate solution. Please send us a private message with your order number or more details, and we will be happy to help you resolve this situation as soon as possible. Your satisfaction is our priority.

Javier M.

Published on 23/03/2024 à 14h03

Everything is quite good, two grinders broken

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Response from Toqueworld Published on 28/03/2024

We are very sorry to hear that two grinders arrived broken, but we are glad that, in general, your experience has been positive. We take the quality of our shipments very seriously and will work to ensure that this does not happen again. Please contact our customer service so that we can resolve this issue as soon as possible, either by replacing the damaged products or in whatever way you prefer. We greatly appreciate your understanding and we are here to help you. Thank you for informing us!