Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3, 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2020
Satisfactory trial and advice for the SIM card also to see in case of intrusion
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
simple installation it works wonderfully I am very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Technical questioning and choice of product; customization of responses; no delivery problems. No reservations about this site. Now remains to install the equipment and see if it works and if the quality and longevity will be there...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Very good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/03/2020
Easy web-site, good price and prompt delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/03/2020
EXC ELLENT - Very rapid service!!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 06/03/2020
Very good service A1 plus
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/02/2020
Perfect nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Very serious company, which answered all my questions.
Good quality equipment that works very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
very satisfied with my purchase, after a slight issue I contacted customer service which was perfect very courteous and decided to do everything to optimize my request I easily made an exchange and I am completely satisfied I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
Very good overall some difficulties at the time of payment not taken into account the first two times???
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Interesting site, order received on time. Let's see over time if the product is reliable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Very satisfied with this site, delivery and equipment impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2020
I am very satisfied with this product.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/01/2020
Good contact with the technician effective equipment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2020
VERY ATTENTIVE AND PROFESSIONAL !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2020
Deadlines respected Product conforms to the description
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
Satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2020
Not used yet, sorry...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/01/2020
Nothing to report. Delivery on time and material as described
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/03/2020
Alarm system arrived quickly; does what it's supposed to do; written instructions need updating; 'technical help' line didn't get answered.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the review, our technical helpline is open from 8 am to 5.30 pm Monday to Thursday, 8 am to 5 pm on Friday, if there is no answer please leave a message and we will call you back, once our technicians become free from talking to other customers.
Regards
Mark
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2020
The material is of excellent quality and the delivery arrived faster than expected. The only problem with the intercom is that the 4 batteries need to be changed every three days. So it doesn't work and I will have to call an electrician.
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Response from Ultra Secure (ultrasecuredirect.com)
What you explain here is true for our individual intercom with 1 button (UltraCOM SOLO), but not for the collective 4 buttons (UltraCOM MULTI). Perhaps the confusion comes from a mix-up? We try to provide as much information as possible in our product sheets, they are really very detailed. Excerpts from the product sheet of your order: "The street panel is powered by a 12 V transformer (optional) or any other power supply (gate motor, solar panel, ...). A battery compartment (provided) allows you to create a backup power supply in case of a power outage for example." "IMPORTANT No 12v power supply is provided with this kit, you need to provide a 12v DC supply for the panel to work!" But I'm sorry if this was not clear enough for your professional. This is also why we offer 30 days to return the device for a refund, to avoid any misunderstanding or dissatisfaction. I hope, however, that you will be able to resolve this issue, do not hesitate to consult our advisors, they are there to guide you and find solutions. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Despite having purchased a second remote control, the latter still works poorly. I discussed for a long time on the phone before ordering it, but the result is still the same, you have to be 2 meters from the alarm to make it work. In conclusion, all my discussions were useless, and I am out 28.90 more.....look for the error....!!!!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this. Please know that you can return an order within 30 days for a refund. This is precisely to prevent our customers from experiencing this type of dissatisfaction. If a remote control, whatever it is, only works at 2 meters, there is another issue to resolve. We are of course at your service to help you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2020
Always the same service, fast, corresponds to the desired product, I recommend without any worries. Keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Good, nothing to report
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Everything was perfect. Satisfied customer!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2020
Fast service, attentive staff, I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 31/01/2020
Perfect, nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2020
Sent quickly, professionally handled
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2020
Perfect, very satisfied, material working super well! Thank you and keep it up! GREETINGS TO THE WHOLE TEAM!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2020
Nothing to complain about, very good complete information from a team of professionals
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2020
No surprises, so very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
OK VERY GOOD
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2020
Very satisfied with my purchase, very good functioning, delivery on time, works perfectly
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/02/2020
Very well explained on the site. Delivery for the DOM very very fast (maximum 6 days). I recommend this site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Great telephone reception, very responsive and professional, I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2020
Nothing to complain about everything, good product, good advice, fast delivery !!!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/02/2020
Correct delivery, top material
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