Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
I ordered a wireless intercom with extra mains adaptor and external aerial. Unfortunately, when the order arrived, the aerial and mains adaptor was missing.
After one simple phone call they had the items sent out that day and they were with me the next day.
It was a simple mistake that was rectified straight away. We all make mistakes but it's how they are dealt with that counts !!!
So 5 stars for Ultrasecuredirect !!!
I would not hesitate to recomend them to anyone !!!!!!!! Thank you.
Pickup on site, excellent relationship and very good advice from the seller, 100% satisfied
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/01/2020
Both pre and post sales the people I spoke to were helpful and knowledgable
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/01/2020
Site was easy to use. Product I required was available. Easy checkout. Prompt delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
Nothing to say... attentive, professional, responsive... Keep it up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Nothing to say, second order always top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Perfect!! Good after-sales service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
Extra customer service and good advice. Equipment operational upon receipt. Fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Everything is perfect.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/12/2019
A warm welcome, very well informed and very fast product shipping
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2019
Excellent product, fast delivery, serious team, well done and thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Super, very good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2019
Very fast delivery, product conforms to the description, good power sirens, only downside, the call only comes after a minute on my phone and therefore the alarm stops before but I still recommend the product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
Advice, product, price. True professionals. Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/12/2019
I contacted the technical department who were first class and talked me through a re programme of my alarm . I then ordered 2 items of equipment which I received within 48hrs.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/12/2019
Delivery: ok
Difficulty in obtaining assistance
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, I see that you have experienced an unusual delay in processing your customer service request.
This end of the year and holiday period has been quite busy for our services, which are used to a rather calm December. Sorry for that.
In the meantime, I see that your problem has been resolved, which is the main thing.
Remaining at your service if necessary.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Be careful to avoid SFR as a provider with SIM cards that are only DATA
we still haven't been able to use the cameras with these cards (it's already been over a month)
the equipment works very well with the SIM cards we retrieved from other phones
On the other hand, for the USB cards, it would be good to indicate in your description that MICRO CARDS are needed, we also end up with large model USBs that no one wants to take back
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/12/2019
Great company good to deal with. Accepted me returning item no bother! Good products got protect 800 alarm!
We have had your alarm on our garden shed (which has previously been broken into). The alarm box started giving false alarms, so I spoke to your technical support, who was very helpful and narrowed the problem down to the bell box. He then made some useful suggestions. I tried these, but to no affect. Accordingly I ordered a new box which was delivered efficiently. This now works fine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2019
This is not the first purchase I have made on this site. Very well advised and the setup was well explained for the purchase of an outdoor camera that I just bought.
I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/12/2019
very responsive
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/12/2019
Brilliant service very good communication and excellent products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Very satisfactory
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Excellent service and price
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/12/2019
Prompt delivery, well manufactured product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Professionalism, respect for deadlines, and, moreover, friendly interlocutors. I wish to encounter these qualities more often.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/12/2019
satisfied in every way
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2019
good, good and competent
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/11/2019
telephone information before purchase very well advised for the purchase made afterwards, fast delivery completely satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2019
Compliant and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/12/2019
very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/12/2019
Fast delivery, well advised on the phone, to see the quality of the material over time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2019
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2019
After several purchases, I am still 100% satisfied. Thank you A.S.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/12/2019
Fast and easy to install
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2019
nothing to say very good
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