Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/03/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Hello,
A competent service, a very involved follow-up, a thorough listening to the clientele, bravo don't change anything
A big thank you to Fabrice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
Very competent, efficient after-sales service. Everything is perfect. Two purchases made with them.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2019
serious
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2019
good product installs quickly and easily, works very well. Especially read the instructions carefully.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2019
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2019
Very fast delivery.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/03/2019
very happy with purchase, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/03/2019
Effective product
Very fast delivery
Serious site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2019
Very fast service nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
easy order, quick and very pleasant contact, express delivery I am delighted!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2019
works very well; not easy to program
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2019
Order arrived well but a bit too much over-packaging and no price on compatible accessories.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2019
Perfect
Ultra fast delivery and in accordance with the order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2019
the manual is not very clear; Do we need to reset the receiver-transmitter duo every time we change the melody? At 400m apart it is not convenient!!! I don't dare to touch it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
super site
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2019
Device easy to configure. Impeccable telephone assistance. It works well. We'll see over time if it works when there is a real power cut.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Contact person on the phone very professional.
Order delivered (in Belgium) very quickly, and in line with my expectations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
prompt delivery, good product, works at least 150 mtr, (more I haven't tried) before I had an EXTEL which according to the description should have worked at 500 mtr but at 50, with additional antenna it didn't work anymore.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
Super happy with my second order.
Super Pro
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
superb doorbell quick installation works very well fast delivery UltraSecure to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2019
Impeccable, as always a top service. I order all my equipment on this site
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/03/2019
Solid knowledgeable chaps! Good support.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/03/2019
Overdid the packaging somewhat, otherwise excellent.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/03/2019
Always a fabulous service and product. Driveway alarm alerts you to cars coming down your driveway... Perfect.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 26/03/2019
Very helpful technical department.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2019
matches well with the ordered product missing switch for alarm cut-off in case of prolonged failure
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2019
Goods arrived earlier than expected. Instructions took a bit of working out, but a simple phone call and ultra secure gave me a lot of good advice, I will be using them again when I want to extend the alarm system.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/03/2019
Love my remote PIR alarm. Its loud, its easy to set. Speedy delivery of my door sensor ( additional item ) but i'm having some problem synchronising it to my PIR unit. Not tested the battery, but it just doesn't seem to work. I'll contact you directly if i cant get it up and running.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/03/2019
Great product, good price.
Fast delivery and excellent service, would recommend to anyone.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/03/2019
I bought for bulbs All of them is not working I need my money back
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the light bulbs will only work during a full power cut, the way to test them is to turn off the relevant circuit on the consumer unit, then they should turn ON. They are designed to only work if the power supply is cut, not just turned off. Please test this and report back to us, you can also contact our technical staff by phone (01604 589414, ext 2) or email ([email protected]).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/03/2019
Good and informative
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Verified Buyer
Rating: 5 out of 5
following a purchase from 24/03/2019
Speedy response after a break in prompted my search for products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Very good from order taking with explanations to delivery thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/03/2019
Very good.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/03/2019
Always been well looked after over quite a few years of being a customer.Pity some other firms don't do the same.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/03/2019
Delivery as described and post sale excellent
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/01/2019
Brilliant product. Good service. Recommendable.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/03/2019
Ordered 2 bollards with them with similar keys, expected 2 keys overall but actually got 2 per bollard which was even better than I thought, delivery didn't take more than 3 days, perfect communication with the emails of dispatching, good instructions with the bollards. Overall 10/10.
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