Customer reviews of Ultra Secure (ultrasecuredirect.com)

Hello Sir,

First of all, thank you for your order, and sorry for the inconvenience caused.

Regarding the battery, this is not normal, I will ask our workshop to contact you about this.

Regarding the button, did you receive, see, and read the instruction letter that is attached to this product?
It is explained that the second button must indeed be paired by you. This is completely normal (not at all a question of different frequency, I assure you). Why? Because, on this product, each time the battery is removed, the button must be paired again with the receiver-doorbell.
We test the material before shipping, so I have no doubt about its proper functioning (except in exceptional cases, covered by the warranty obviously).
To avoid any risk of triggers or leaks during transport, we remove the batteries from the products. Therefore, you simply need to proceed with the pairing during the setup (pressing 2 buttons simultaneously: the black button on the back of the doorbell, and the doorbell button).

Our service is of course at your disposal (email, phone) for any additional help, do not hesitate to contact us, we are here to help you.

Best regards,
Christopher

Dear customer,

Thank you for your message.
I have not fully understood the use you make of the product, but do not hesitate to contact us directly to explain this in person, so we can guide you and improve the installation. We have a lot of experience with this range, so we often have tips. If necessary, we can also exchange the product if it is not ideal for your needs.

Best regards,

Hello,

Indeed, please excuse us for that. We generally provide setup letters and, in your case, an explanatory video, but this manual is missing which we are currently working on (specifications change constantly and it is sometimes not easy to keep everything up to date). Add to that the annual holidays, it does not help at all to meet our usual deadlines!
The main thing is that we are reachable and without extra cost to guide you from start to finish, that is what we consider to be the most important, certainly much better than a manual regardless of its writing quality, our products are still very specific and each order is specially prepared for the end customer, the manuals are often only half adapted...

However, I confirm that it is noted that the missing manual should be sent to you quickly as soon as available.

Again, our apologies for the inconvenience, and remaining obviously at your disposal if necessary.

Best regards,
Christopher

Hello,

We apologize for this inconvenience.
This is absolutely not normal. We do try to take all necessary precautions, but unfortunately sometimes the factory batteries included in certain products are poorly insulated and arrive already empty.

I will ask the workshop to contact you to organize what is necessary.

Best regards,
Christopher

Hello,
Sorry for that.
A defective product can exist, it happens, but I assure you, the warranty is there for that. However, it is often the installation that is not ideal and the solution lies at that level. We are here to help you improve the installation.
The first and simplest test is as follows: remove the detector that triggers, place it in a drawer or a completely insulated closed cupboard, and leave it for the time you would have had a trigger. If you still experience triggers, the detector has a defect. Contact us to proceed with an exchange.
Otherwise, it is simply the location where it is installed that is problematic. Avoid any heat source that may trigger it. Do not hesitate to send us photos from all angles so we can guide you.

Remaining at your disposal.

Best regards,