English 
V
Rating: 5 out of 5
Excellent service. Thank you.
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersV
Rating: 5 out of 5
Very easy to use website, with good description of the product and what is used are, easy transaction and speedy delivery.
V
Rating: 5 out of 5
fast efficient service
V
Rating: 2 out of 5
I have been a customer for many years and have always been very satisfied with the products. I recently ordered a replacement sensor for my wireless security system and it was necessary to re-establish my account. I was very surprised and disappointed to receive an e-mail regarding security online which printed very clearly my password. As I had used this password for many other websites, including online banking, I had to spend some time changing the password on these sites. Not so ultrasecure !
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
V
Rating: 5 out of 5
excellent product very authentic fast postage highly recommend
V
Rating: 2 out of 5
Basically the intercom phones struggle through masonry - limited to 20m max.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
V
Rating: 5 out of 5
Excellent product, prompt delivery, very good customer service with help and advice.
V
Rating: 5 out of 5
First class product fast delivery
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
excelent
V
Rating: 5 out of 5
Good
V
Rating: 5 out of 5
Very helpful over the 'phone ... both before and after purchase. Everything explained in terms that a non-expert could understand and follow - successfully!
V
Rating: 5 out of 5
good layout - eade of use
V
Rating: 5 out of 5
Very Good
V
Rating: 5 out of 5
Very helpful.
V
Rating: 5 out of 5
Easy order knowledgable customer service great pridyct
V
Rating: 5 out of 5
Very good
V
Rating: 4 out of 5
Very good & easy to use, ordered security alarm for my caravan which was easy to set up. I got in touch with firm with one or two queries quick & clear response given.
V
Rating: 5 out of 5
good service and knowledge
V
Rating: 4 out of 5
Would have given 5 stars because excellent help on the online chat and quick turnaround. Good prices too. Unfortunately have to pay for the return of a faulty item!
V
Rating: 5 out of 5
Really easy to see what I wanted. The order was despatched and received within days. Excellent service would use again and recommend to others.
V
Rating: 5 out of 5
prompt delivery product works well
V
Rating: 5 out of 5
Very good products and service - am happy to give a recommendation
V
Rating: 5 out of 5
great got what i needed very quickly
V
Rating: 5 out of 5
An excellent website, with first class security products. Very speedy delivery of goods, using a excellent carrier.
V
Rating: 5 out of 5
Very helpful . Didn't understand much about the product I was buying so I called them
And they were very helpful. They missed something out of the parcel but I received it the next day will be using again.
And they were very helpful. They missed something out of the parcel but I received it the next day will be using again.
A
Rating: 5 out of 5
Everything was OK
Translated reviews
V
Rating: 5 out of 5
The UltraSecure website was easy to navigate, and the products clearly described. I found what I was looking for with very little trouble. The ordering process was easy and uncomplicated. Communication was good, and I was kept updated as to when to expect my goods. I was given a one hour delivery slot, which allowed me to plan the rest of my day. Despatch was extremely quick, with the goods, ordered before midday, arriving on the following day. The quality of the security products is high, and I shall recommend the site to my friends.
V
Rating: 5 out of 5
Clean easy to navigate website
V
Rating: 5 out of 5
Ordered and received next day delivery. Item supplied is exactly as required.
A
Rating: 4 out of 5
Good
Translated reviews
V
Rating: 5 out of 5
Excellent, easy to use website, simple and speedy online ordering, great range of British made products. Good value.
V
Rating: 5 out of 5
VERY GOOD THANKS
V
Rating: 5 out of 5
Well packaged well presented prompt delivery - manufactures videos are a tad diy but the product is close to perfect instructions were very well presented build quality is very robust compared with big name alarms highly impressed with the system we have - purchased as a stand alone system for our company vans dial out function was exactly what we needed and in the current climate the company could well be on to a winner with a vehicle adaption of the kit ! 10/10
V
Rating: 5 out of 5
Very helpful when telephoning for information, and a quick response in sending my order.
Thank you.
Thank you.
V
Rating: 5 out of 5
first class I would recommend to anyone
A
Rating: 4 out of 5
Professional in the approach. Very good.
Translated reviews
V
Rating: 5 out of 5
Great product.
V
Rating: 5 out of 5
Very helpful
V
Rating: 5 out of 5
Fantastic
Easy set up, as sensitive as it needs to be.
This is the second unit I've bought
The first one is still working fine in my van
Easy set up, as sensitive as it needs to be.
This is the second unit I've bought
The first one is still working fine in my van