Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Stephen
Sorry you do not like this Padlock, we have sold many over the last few years, with no negative feedback until now. We do have our 30 day money back guarantee to protect customers in cases like this, as we appreciate you cannot always get a feel for a product from looking at a Photo, but we always do our best to give full and honest descriptions on all of our listings. Please feel free to return it within the 30 days for a full refund or exchange for another product.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/02/2017
The item ordered has solved all our problems of not being able to hear our front door being opened. We now have a fully functioning door chime that works all the time. Thanks!
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
No problem
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/02/2017
Quickly responded to my order.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2017
good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/02/2017
Helpful staff to advise me on the best product. Good delivery. Product works well. The small screws supplied to fit the units to the brackets were poor quality and the heads rounded out, so you may need to source replacement screws
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 18/02/2017
very good - good product ans service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 17/02/2017
Excellent product & prompt service - would certainly recommend.Alarm unit more expensive than some but the superior quality is evident & to me is worth the price.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2017
Great prices and prompt delivery. Items matched description.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/02/2017
A very good services and I have no hesitation in recommending ultra secure direct.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 16/02/2017
Well laid out web site, clear and easy to use. Placed an order and it arrived in a couple of days, well packed and clearly labeled. I haven't fitted the product yet but the installation instructions seem clear. There was an issue with the padlock provided so I left a message on their chat line and voicemail and someone rang me back later. Turns out it was an incorrect size padlock, apologies made and accepted, another one was quickly sent to me. Good service. Thank you
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/02/2017
Extremely happy with the product. My only comment would be that the instructions need to be a little simpler (eg you must register the sim card before it will call you) for idiots!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 15/02/2017
Excellent service, had a query regarding setting up and they led me through it over the phone, and explained something that was not in the instructions - but to my advantage. Have no hesitation in recommending UltraSecure as a company that I will do business with in the future.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
Excellent, delivery in J+1, a real technical service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/02/2017
Very quick delivery and a superb product. Thankyou
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/01/2017
Reliable, fast and good after-sales service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2017
Very good experience: prior email exchange before the order, responsive and clear. Order arrived quickly and products met my expectations. I recommend therefore
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2017
Serious company, fast delivery and available staff. I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/01/2017
I didn't hesitate to call them for advice and I was well advised. Fast delivery (within 48/72h). Very simple instructions (setup in 10 minutes). Very happy with the material. Nothing to say, it's great
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/02/2017
Very good value for money
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/02/2017
Very good
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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/02/2017
Great alarms , great service and advice.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/02/2017
Brilliant
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/02/2017
Items as advertised with fast delivery.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/02/2017
Easy to use and very informative, the company were even nice enough to pre-pair the different alarms and remotes for me.
Thanks Russ
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 13/02/2017
Quick delivery, easy to add to the system.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/02/2017
Very happy with the service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 12/02/2017
very good customer relations
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/02/2017
Brilliant service!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 11/02/2017
Bought 2500 with one detector several years ago still working well, added second detector and now added two more. As our drive has Cornish hedges both sides I stuck camo tape around the first one it blends into the hedge but still works brilliantly. Great security around our farm yard and several hundred meters up the drive. John
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 13/02/2017
Received promptly. After 3 attempts at finding the right location that only targeted the area required, I am very happy with my purchase.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Real professionals at your service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2017
Very satisfied, I recommend to friends!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2017
Fast shipping and material conforms to the description
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
Good. No problem.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Happy with the product that completely meets my needs. Thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/02/2017
Good with good description of goods
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2017
Very happy with the product and no delivery problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2017
Product and delivery conform to the order. Product more expensive than competing sites.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your message, and glad that you are nonetheless satisfied. Indeed, you can find all prices on the Internet... and also all levels of service. You have to be careful about many things: 1/ just because the product looks visually similar doesn't mean it's the same, you would be surprised by the differences, with us you know what you are buying, no risk 2/ if you buy on eBay or elsewhere, do you really know who you are buying from, and in which country? How do returns work? Refunds? Warranty? 3/ we are a French company, with taxes, VAT, charges, yes we have to make a margin, otherwise you wouldn't have competent staff behind capable of answering your questions (which you have done several times after your purchase), and this without additional costs (again, how does after-sales service work with these other companies?) We make it a point to serve all our customers until their total satisfaction, this is something important for us in our daily work. I very sincerely doubt that these other resellers care as much about their customers. Remaining at your disposal if necessary. Best regards, Christopher securitemarche.fr
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/01/2017
Very good service and also in after-sales
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