Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3, 4 and 5 stars

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S
Scott C.
Rating: 5 out of 5
following a purchase from 23/11/2024
Great service support
J
John G.
Rating: 1 out of 5
following a purchase from 22/11/2024
I appreciate that it isn't directly Ultra Secure's fault but the delivery service from DPD was appalling. It took DPD 3 attempts to deliver my order. Ultra Secure promised to phone me with an update on 2 occasions but they didn't. I can't recommend buying products from this Company.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs We are sorry for the delivery problems, however the UK had just experienced the first big winter storm of 2024 which created havoc on the roads due to many Floods & Snow cover. The Couriers were for a couple of days battling hard to get back in control, and their communication was also suffering as they tried their best in the challenging conditions. We all try our best all year, but sometimes extreme conditions do challenge all of society. We would ask you reconsider the review for these reasons Regards Mark
J
John B.
Rating: 5 out of 5
following a purchase from 20/11/2024
I installed a drive alarm 18 months ago. I love that I get a warning before visitors arrive at my front door, and there is no way I would ever want to be without the device. This review has been prompted by my purchase of a backup system: I don't expect the components to last forever. My recent order was delivered the next day - wow!
D
Declan D.
Rating: 5 out of 5
following a purchase from 18/11/2024
great company
highly recommended
great tech advise
W
Warwick T.
Rating: 5 out of 5
following a purchase from 19/11/2024
Great quality product , good value and delivered promptly - all you want from a supplier
M
Margaret D.
Rating: 5 out of 5
following a purchase from 18/11/2024
Great service. Will be buying again. Quick fast delivery.
T
Tony W.
Rating: 5 out of 5
following a purchase from 17/11/2024
I have had products from these guys before and they are always very helpful and set everything up so all I need do is fix it in place. They have a product for every situation and I would use them again without hesitation.
G
Gerald E.
Rating: 5 out of 5
following a purchase from 15/11/2024
In place and working! Many thanks
S
Susan A.
Rating: 5 out of 5
following a purchase from 14/11/2024
Ordered easily delivered quickly and set up without any problems. Good service
S
steven D.
Rating: 5 out of 5
following a purchase from 13/11/2024
Great price and product, Will definitely use again in the future.
J
Janis G.
Rating: 5 out of 5
following a purchase from 13/11/2024
Great service advise was much appreciated
Excellent after sales
D
David T.
Rating: 5 out of 5
following a purchase from 11/11/2024
Navigated
J
Jonathan L.
Rating: 5 out of 5
following a purchase from 11/11/2024
Efficient website, fast delivery. Happy with the product
P
Peter W.
Rating: 5 out of 5
following a purchase from 11/11/2024
Advice nit quite accurate enough, however exchange and credit sorted very quickly and no quibble. Now I have a security system that fits the bill.
D
Darren I.
Rating: 5 out of 5
following a purchase from 07/11/2024
Quick to respond to queries and very helpful staff.
P
P R D.
Rating: 5 out of 5
following a purchase from 06/11/2024
Speedy response to the order. Regretfully the unit did not meet our requirements but refund was quickly and satisfactorily arranged
C
Clive R.
Rating: 5 out of 5
following a purchase from 05/11/2024
The support team assisted me to the fault on my alarm, ordered a replacement sensor and was delivered within a few days. Alarm working, very pleased with the service.
R
Roy K.
Rating: 5 out of 5
following a purchase from 02/11/2024
Great
P
Pantelis C.
Rating: 5 out of 5
following a purchase from 01/11/2024
Item correct and delivered on time. thanks
P
Paul I.
Rating: 5 out of 5
following a purchase from 01/11/2024
No issues and really quick…
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'Christelle' M.
Rating: 5 out of 5
following a purchase from 10/10/2024
Serious, dynamic, and very organized company. The staff are very professional and friendly. I am delighted with my ordered items. I highly recommend.
Translated reviews
M
Margaret C.
Rating: 5 out of 5
following a purchase from 27/10/2024
Was happy with my product came quickly no issues, would definitely use again
J
Jessica B.
Rating: 4 out of 5
following a purchase from 21/10/2024
Easy process, quick and efficient delivery.
D
David G.
Rating: 5 out of 5
following a purchase from 18/10/2024
Prompt and efficient service and they have a telephone that you can speak to them on :-)
P
Peter D.
Rating: 5 out of 5
following a purchase from 17/10/2024
Excellent. Well made. Would definitely recommend.
L
Liana R.
Rating: 5 out of 5
following a purchase from 16/10/2024
Needed technical support that identified my problem quickly. Told me what I should purchase and the item arrived quickly. Back working as planned. Very good
M
Michael C.
Rating: 5 out of 5
following a purchase from 16/10/2024
Very helpful, quick delivery
S
Sonia P.
Rating: 5 out of 5
following a purchase from 15/10/2024
Excellant service, contacted them for information on the product, ordered item, received item the very next day. Can't complain!
J
James H.
Rating: 5 out of 5
following a purchase from 14/10/2024
This firm is always a joy to work with and order from. A+++
R
Ross I.
Rating: 5 out of 5
following a purchase from 14/10/2024
Very efficient company who respond to queries effectively and actually answer their phone!
J
J B.
Rating: 5 out of 5
following a purchase from 07/10/2024
Easy to order, great selection of quality goods
J
Jonathan T.
Rating: 5 out of 5
following a purchase from 20/09/2024
I have had dealings with Ultra Secure direct on two occasions. Both times the delivery was quick and the product satisfactory. My main reason for this review however is to record my experience following my second purchase where I needed assistance. Following my email query to SD, I received a polite and detailed response and had the feeling that I was a valued customer.
M
Melissa B.
Rating: 5 out of 5
following a purchase from 07/10/2024
Fast and efficient
G
Geoff W.
Rating: 4 out of 5
following a purchase from 01/10/2024
Order placing and receipt excellent
, set up somewhat complicated for an 80 year old, works effectively.
G
Geoff S.
Rating: 4 out of 5
following a purchase from 26/09/2024
Well laid out website and easy ordering process. very quick delivery in secure packaging. One of the CR123a batteries supplied was faulty so it was not possible to set up the transmitter until it was replaced. I've used this company a few times and this is the only time there has been a minor glitch.
B
Barry R.
Rating: 4 out of 5
following a purchase from 23/09/2024
Good well built products and well packed
K
Kathleen B.
Rating: 5 out of 5
following a purchase from 23/09/2024
quality product and excellent servie
M
Mathew P.
Rating: 5 out of 5
following a purchase from 24/09/2024
All Arrived and working
P
paul henry C.
Rating: 5 out of 5
following a purchase from 20/09/2024
Just wish alarm had been a little louder
C
Chris G.
Rating: 5 out of 5
following a purchase from 20/09/2024
Ordered on Friday evening and delivered on Tuesday lunchtime. Brilliant service.
The wireless intercom is a great product and does exactly what it says. No problem with range and it was having to penetrate several walls and rooms. 5 stars no quibble
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