Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
I have now installed the two 76 mm galvanised bolt down posts i purchased from Ultra Secure.. I am very pleased with them and consider them to be good value for money, well made and of excellent quality. I have painted them white with Hammerite smooth paint and have fitted the reflective strips that came with the posts. They look fabulous complete with a red and white plastic chain.
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Philip M.
Rating: 2 out of 5
following a purchase from 15/09/2024
The product is fine. Your delivery service is not. Your couriers DPD failed to deliver twice despite the fact that I stayed home all day on both days when they said they would come. They simply didn't bother and made no effort to contact me. The only way I could get the item was to request a delivery to a local pickup point. Hopeless and useless. You should use another company.
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David T.
Rating: 5 out of 5
following a purchase from 12/09/2024
Good service - arrived promptly - very pleased with product which was easy to set up and works well
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Clive G.
Rating: 5 out of 5
following a purchase from 12/09/2024
Great service they anticipated i ordered the wrong part got in touch to check and then recommended the correct part which they dispatched very quickly..
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tommy W.
Rating: 5 out of 5
following a purchase from 10/09/2024
EXCELLENT
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Christopher S.
Rating: 5 out of 5
following a purchase from 08/09/2024
They delivered the alarm quickly and they answered my email questions promptly.
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Patricia M.
Rating: 5 out of 5
following a purchase from 07/09/2024
The security light is a great buy
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Ian D.
Rating: 4 out of 5
following a purchase from 09/09/2024
It's works well, but to took a little while to sort it all out, I still don't know how to use the shield button or what it does. An instruction sheet would be very useful. Please let me know what the instructions are for the shield button and what it does?
Kind regards
Ian
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Vera W.
Rating: 5 out of 5
following a purchase from 07/09/2024
Item I orderd out of stock but replacement item sent really quickly
Good communication so very satisfied
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Sarah B.
Rating: 5 out of 5
following a purchase from 06/09/2024
Great communication and great product from the start, thank you. Purchased for our workshop, bell and ring system
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Ken D.
Rating: 4 out of 5
following a purchase from 02/09/2024
All quite good, but I had to call them and ask where my parcel was, and was told that they were waiting for an item to come in to complete the order, personally, I think that they had missed my order, because the next day, I was informed that it had been posted, so why did they not inform me that they were waiting for an item, and there would have been no need to contact them.
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Daren S.
Rating: 5 out of 5
following a purchase from 06/09/2024
Great service and product
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Richard C.
Rating: 5 out of 5
following a purchase from 04/09/2024
Great service and a very fast delivery ??????
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H J L.
Rating: 4 out of 5
following a purchase from 04/09/2024
Very helpful when I had a problem
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Lucy N.
Rating: 5 out of 5
following a purchase from 31/08/2024
Really robust parking bollard and lock. Easy to install and use. Package arrived on time and in good condition. Would use again.
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Raymond W.
Rating: 5 out of 5
following a purchase from 02/09/2024
Good quality. Easy to install.prompt delivery.
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Pamela D.
Rating: 4 out of 5
following a purchase from 01/09/2024
On receipt of the order a part was missing. Ultra Secure were very apologetic and the missing part was delivered the next day. Very pleased with goods received.
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Jonathan M.
Rating: 5 out of 5
following a purchase from 31/08/2024
My experience was good. Great product and a small issue with the order rectified quickly and efficiently
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Susan T.
Rating: 5 out of 5
following a purchase from 29/08/2024
The stick on reflectors are very well made and made from good quality material yet cheap, the delivery was very quick. Had to get in touch with customer service as I wasn't sure if my payment went through, they replied straight away and very helpful
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Ernest S.
Rating: 5 out of 5
following a purchase from 25/08/2024
Years ago I bought a shed alarm from Ultrasecure but I lost the screw which holds the front and back of the alarm together. I asked them for a replacement and it was posted out over the bank holiday. Just before that I ordered an alarm for my caravan which came promptly, was easy to fit and works just fine. Since then I have ordered a second key fob for the caravan alarm which also came very quicky and was so easy to programme to the master unit. I have found the service and quality from this company absolutely wonderful, I have no hesitation in recommending them to anyone who needs an alarm.
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Christopher B.
Rating: 5 out of 5
following a purchase from 27/08/2024
Website good and displayed the various products available. Straight forward when placing the order and payment, and courier delivered within time frame advised.
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John L.
Rating: 5 out of 5
following a purchase from 14/08/2024
No problems with order, items are good quality. Thank you.
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john F.
Rating: 5 out of 5
following a purchase from 10/08/2024
I ordered the stainless steel retractable driveway bollards. They look fantastic and function really well. I am satisfied I made the right decision in buying this product.
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Lynne E.
Rating: 5 out of 5
following a purchase from 16/08/2024
Order arrived promptly and delivery agent deferred to my settings.
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Patrick Noel R.
Rating: 5 out of 5
following a purchase from 17/08/2024
Item just as described, quick delivery. Excellent
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philip P.
Rating: 5 out of 5
following a purchase from 14/08/2024
The security bar has been made well and looks as if it will last a long time.
Great value and delivered promptly
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Rafal M.
Rating: 5 out of 5
following a purchase from 14/08/2024
Excellent customer service
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Ross J.
Rating: 5 out of 5
following a purchase from 08/08/2024
From placing the order to receiving my purchase, the process was smooth, efficient, and the product quality is of high standard.
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Andy B.
Rating: 5 out of 5
following a purchase from 06/08/2024
Excellent quality equipment at a good price.
Would be nice to have a couple of weeks grace on delivery charges, if you find you need to add a small addition to your system after your first order of over £75.
But other than that, all good. Cheers.
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alan H.
Rating: 5 out of 5
following a purchase from 05/08/2024
I spoke to the tec team and they advised me regarding the equipment. I ordered it on line and received it before I expected. It took me about ten minutes to install and commission.
Great bit of kit, very discrete. Working well.
Thanks for all the help 10/10
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Hardev C.
Rating: 5 out of 5
following a purchase from 02/08/2024
I have been using Ultra Secure Direct for the last 6+ years. They have an extensive range of security products and their sales and service support is excellent, professional and friendly (in particular Stuare - sales and Dan - service). Highly recommend this company for all your security requirements.
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Craig T.
Rating: 5 out of 5
following a purchase from 05/08/2024
the team at ultra secure direct helped me chose the right product even though it was the cheaper option, the product itself works very well and was very easy to install with clear instructions
thank you
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Conrad H.
Rating: 5 out of 5
following a purchase from 27/07/2024
Great delivery and very friendly after sales service
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patrick H.
Rating: 5 out of 5
following a purchase from 27/07/2024
arrived in a couple of days and does exactly what i wanted it to.no complaints.
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simon P.
Rating: 5 out of 5
following a purchase from 28/07/2024
Tiny,hide in any pocket and so loud the personal alrm was heard nextdoor.perfect
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Stephen C.
Rating: 5 out of 5
following a purchase from 29/07/2024
I had a small issue fitting it but recieved a call and talked through it. Great service.
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Debbie T.
Rating: 5 out of 5
following a purchase from 24/07/2024
Great Service!
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Phil G.
Rating: 5 out of 5
following a purchase from 26/07/2024
Found my replacement battery very quickly delivery was the very next morning
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Ann S.
Rating: 5 out of 5
following a purchase from 25/07/2024
Response to initial query - very helpful
Delivery - high speed
Driver - delivery & return- very helpful .In total, very positive experience
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David T.
Rating: 5 out of 5
following a purchase from 25/07/2024
Excellent delivery service and product quality.
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