English 
A
Rating: 5 out of 5
Nothing to say. Everything was perfect
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
Product information well detailed. Practical and smooth website. Order tracking and detailed shipping.
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V
Rating: 5 out of 5
Clear site with helpful telephone support. Excellent product.
A
Rating: 5 out of 5
Accessibility of the customer desk, good analysis of the need at the time of the order, ease of installation and quality of products.
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A
Rating: 5 out of 5
Easy navigation.
Complete information (better than that published on the manufacturer's site reolink.com).
2 inquiries by phone perfectly handled.
Deliveries within the indicated timeframes.
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Complete information (better than that published on the manufacturer's site reolink.com).
2 inquiries by phone perfectly handled.
Deliveries within the indicated timeframes.
V
Rating: 5 out of 5
Fast delivery and very easy to programme the immobilizer.
A
Rating: 5 out of 5
Perfect
advisor by phone very available, quick and welcoming
quick response, no endless answering machines!
effective, quick and personalized advice
You feel very well taken care of.
I recommend!
I recommend
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advisor by phone very available, quick and welcoming
quick response, no endless answering machines!
effective, quick and personalized advice
You feel very well taken care of.
I recommend!
I recommend
V
Rating: 5 out of 5
excellent service and quick delivery
A
Rating: 5 out of 5
Second order and still as serious and the customer service is attentive to our questions thank you to the whole team
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V
Rating: 5 out of 5
Great site and easy to use. Order turned up really quickly and the solar wireless motion sensor works great. Really pleased with the service and definitely recommend.
V
Rating: 5 out of 5
Website easy to navigate, delivery arrived within the allotted time. Unfortunately the item was too big and had to return it. Excellent customer service, same day return email on how to return item and refunded in four days.
A
Rating: 5 out of 5
Equipment delivered within the indicated timeframe, and very good service for having requested information by phone about the installation I purchased. I recommend
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V
Rating: 5 out of 5
Excellent customer service and support. You can actually speak with someone which is a very refreshing change!! Thank you
A
Rating: 5 out of 5
Equipment as described, fast delivery perfect
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A
Rating: 5 out of 5
Customer service very available. Fast delivery time
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A
Rating: 5 out of 5
Compliant with my purchase
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A
Rating: 5 out of 5
very good always polite and patient good information thank you
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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But I recommend to all those very satisfied alarm system connected to my mobile.
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your alarm dating from 2018, it is true that the remote control may have suffered blows (keys, coins, etc.) that can deteriorate it. After a few years of use, the other explanation that could make sense following your detail "connection problem" is simply a dead battery. Had you tried to replace it? Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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But I recommend to all those very satisfied alarm system connected to my mobile.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
A
Rating: 5 out of 5
Very practical and easy to use
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A
Rating: 5 out of 5
Nothing to say I received the goods wish
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A
Rating: 5 out of 5
High-performance product, corresponding to my expectations.
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V
Rating: 5 out of 5
Absolutely spot on
A
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Fast delivery and very good welcome and service.
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A
Rating: 5 out of 5
Good advice, delivery almost compliant, I recommend
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A
Rating: 5 out of 5
Nothing to report
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A
Rating: 5 out of 5
Very good telephone reception, attentive to the customer whatever the interlocutor. Address to recommend
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A
Rating: 5 out of 5
Good product compliant with my expectations
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A
Rating: 5 out of 5
Fast delivery, ultra-efficient system, well done
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A
Rating: 5 out of 5
Very good, both in terms of the order, simple and quick, and the equipment that works well
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A
Rating: 5 out of 5
Very good.
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A
Rating: 5 out of 5
fast and commercial
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V
Rating: 5 out of 5
Very happy with the quality of the products.
A
Rating: 4 out of 5
PRODUCT COMPLIES WITH WHAT I WANTED
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V
Rating: 4 out of 5
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
V
Rating: 5 out of 5
Quick.
V
Rating: 5 out of 5
Excellent company providing good quality goods at an affordable price.
V
Rating: 5 out of 5
Excellent customer service!
Stuart in particular was very helpful in contacting me to verify the type of security key that I required. Posted out to me straight away & all fitted perfectly.
Thank you Stuart
I would recommend using this company, no worries there.
Stuart in particular was very helpful in contacting me to verify the type of security key that I required. Posted out to me straight away & all fitted perfectly.
Thank you Stuart
I would recommend using this company, no worries there.