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Rating: 5 out of 5
perfect +++++
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3, 4 and 5 stars
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Rating: 5 out of 5
Hello, Very good advice, attentive to the customer. I highly recommend. Have a good day
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Rating: 5 out of 5
A good selection of equipment with effective and quality systems, reliable to the advertised specifications. Fast delivery, top-notch!
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Rating: 5 out of 5
Fast and good follow-up.
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Rating: 4 out of 5
Super warm commercial and technical service
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Rating: 5 out of 5
Fast. Interesting price
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Rating: 3 out of 5
The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these encountered problems. Here are some responses to your comments: - the joint of these detectors is adjustable, which allows for simplified installation, then you just need to tighten them and they won't move in the wind - the battery life depends on usage and configuration (number of passages, trigger delay, etc.), but in no case should the battery last 2 months (except in extreme environments, for example, hundreds of passages per day) In any case, do not hesitate to contact our customer service, we are at your disposal to help you. If there is a problem with the equipment, it is of course under warranty for 2 years. Our goal is for you to be satisfied, so if, as here, you are not, we can gladly consider an exchange for more suitable equipment. Remaining at your service. Best regards, Christopher / securitemarche.fr
A
Rating: 5 out of 5
Very good on all points: material, price, contact, delivery.
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Rating: 5 out of 5
no problem
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Rating: 5 out of 5
Serious, competent, fast shipping
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Rating: 5 out of 5
Great. Qualified people with great kindness and availability, very quick response on the phone, valuable advice, and help for troubleshooting never found elsewhere.
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Rating: 5 out of 5
Good product, good supplier
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Rating: 5 out of 5
Excellent interlocutor, excellent product, excellent customer service. Nothing to say, except that I would not hesitate to recommend the material.
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Rating: 5 out of 5
Very good advice and attentive.
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Rating: 5 out of 5
Serious company that you can count on when a problem arises.
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Rating: 5 out of 5
The device is very good but you need to remember to charge it every day. The Security Market team is nice and competent.
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Rating: 5 out of 5
No issues, delivery okay. Top assistance.
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Rating: 5 out of 5
Everything is okay, we are very satisfied.
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Rating: 5 out of 5
Great welcome, very good quality merchandise, nothing to complain about. I highly recommend, keep it up.
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Rating: 5 out of 5
Very serious company, very competent staff, quality of the purchased material. Very good service and very short deadlines.
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Rating: 5 out of 5
Once again perfect on the product and delivery.
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Rating: 5 out of 5
After explaining my problem, the person advised me on a perfect product; delivery on time, ease of assembly, and pleasant follow-up. The 5 stars are justified.
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Rating: 5 out of 5
Perfect for securing your home.
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Rating: 5 out of 5
Reactive staff, and good products.
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Rating: 5 out of 5
Well informed - quick quote and respect for delivery time.
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Rating: 5 out of 5
Meets expectations.
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Rating: 5 out of 5
Perfect all around. Very good advice.
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Rating: 5 out of 5
Top, nothing to complain about.
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Rating: 5 out of 5
I suggest that in front of the motion detectors, a piece of mosquito net be glued to prevent bugs, wasps, and other critters from causing false triggers. This piece of mosquito net does not interfere with the proper functioning of the detector. Thank you.
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V
Rating: 5 out of 5
Effortless. Quick. Great product. Thank you
V
Rating: 1 out of 5
There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct
V
Rating: 5 out of 5
awesome website easy to use ..
product i purchased were easy to installed and set like i was told by the awesome customer service and technical dept ...priced very well for the hi quality equipment ..
will be buting more add on bits which is awesome to be able to do ...
worked as said first time and did what it said on the box .
many thanks again
matthew happy man
product i purchased were easy to installed and set like i was told by the awesome customer service and technical dept ...priced very well for the hi quality equipment ..
will be buting more add on bits which is awesome to be able to do ...
worked as said first time and did what it said on the box .
many thanks again
matthew happy man
V
Rating: 5 out of 5
Very very easy to set up
V
Rating: 5 out of 5
Always a great service from UltraSecure
V
Rating: 5 out of 5
brilliant service and quality telescopic post!!!
V
Rating: 5 out of 5
Good speedy delivery.
V
Rating: 5 out of 5
Perfect and very swift.
Always a pleasure to do business with you
Always a pleasure to do business with you
V
Rating: 5 out of 5
Super quick delivery and everything as it should be,thank you
V
Rating: 5 out of 5
Highly satisfied with the customer service , the products are working as I wanted ,and the technical helpline was excellent.
I would recommend without hesitation.
Well done to your business.
I would recommend without hesitation.
Well done to your business.
V
Rating: 5 out of 5
Very quick delivery, good value products, thank you.