Customer reviews of Ultra Secure (ultrasecuredirect.com)

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Verified Buyer

Rating: 5 out of 5

Published on 19/05/2021 à 13h32 following a purchase from 11/05/2021

Excellent service. Easy to follow order process, prompt delivery. Product is perfect for summerhouse protection

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Verified Buyer

Rating: 5 out of 5

Published on 17/05/2021 à 13h30 following a purchase from 07/05/2021

I ordered a power transformer for my ultra secure outdoor siren. It has been powered by batteries until now. For four years. With the batteries being changed yearly.
The transformer arrived in a few days. And will mean, no more trips up and down the ladder. I'm getting too old for them sort of tasks these days.

V

Verified Buyer

Rating: 5 out of 5

Published on 17/05/2021 à 12h46 following a purchase from 07/05/2021

Good quality product. Arrived in reasonable time. Well protected by packaging.

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Verified Buyer

Rating: 5 out of 5

Published on 15/05/2021 à 11h12 following a purchase from 06/05/2021

Excellent service great informative staff with a range of good products.

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Verified Buyer

Rating: 4 out of 5

Published on 14/05/2021 à 17h47 following a purchase from 06/05/2021

Quick delivery. secure packaging. Not installed yet but tested ok. The only thing I don't like is my mobile phone number being on the address label.

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Verified Buyer

Rating: 5 out of 5

Published on 13/05/2021 à 16h43 following a purchase from 05/05/2021

Fast and efficient service.
Would have been useful if the gate buzzer had instructions in the box, but it wasn't a problem as it was very simple to use.

V

Verified Buyer

Rating: 5 out of 5

Published on 13/05/2021 à 15h15 following a purchase from 05/05/2021

Great product and easy to install

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Verified Buyer

Rating: 5 out of 5

Published on 13/05/2021 à 13h04 following a purchase from 05/05/2021

Easy to order and pay and was able to speak to someone when I had a problem setting up device

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Verified Buyer

Rating: 5 out of 5

Published on 12/05/2021 à 09h22 following a purchase from 30/04/2021

I purchased 2 x Removable drive way posts with reflector strips, Perfect for securing and preventing unwanted parking driveway. Items as arrived well packaged and fairly quickly. Thanks

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Verified Buyer

Rating: 5 out of 5

Published on 11/05/2021 à 18h28 following a purchase from 01/05/2021

Quality product speedy delivery

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Verified Buyer

Rating: 5 out of 5

Published on 11/05/2021 à 14h14 following a purchase from 01/05/2021

Easy to find what I wanted on the website and delivery arrived within the timeframe promised. I had to contact the company with a question and they were prompt in replying and helpful.

V

Verified Buyer

Rating: 4 out of 5

Published on 11/05/2021 à 13h20 following a purchase from 02/05/2021

More money than I thought but f/class c/Service

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Verified Buyer

Rating: 1 out of 5

Published on 08/05/2021 à 21h36 following a purchase from 30/04/2021

The product is very badly made. The fixing bracket just broke. On the recent purchase of the GDM Alarm, I am very unhappy with the 'manual'. The Website quotes that a CD Rom with the manual is part of the order. No such thing existed. A printed manual was part of the order but the manual is appalling. A very poor translation of Chinese, much of which doesn't make sense, hopeless illlustrations and when I queried one point I was told the manual supplied WAS OUT OF DATE! (I have the record of the email response!) A hugely poor service; might be a useful product if you could make sense of it. Be very careful.

Response from Ultra Secure (ultrasecuredirect.com) Published on 10/05/2021

Dear Mr Gaspar
Thank you for taking the time out to leave us the review, we do read them all.
Please accept our apologies that the level of service received on this occasion has not met with your expectations.
Please contact us directly by email ([email protected]) or telephone (01604 589414) to give us the opportunity to resolve the issue with the fixing bracket and we will be happy to guide you through anything you are uncertain about with regards to your Alarm system.
We look forward to hearing from you.
Regards
Mark

V

Verified Buyer

Rating: 5 out of 5

Published on 07/05/2021 à 19h51 following a purchase from 30/04/2021

Goods delivered quickly, well packaged for travelling. Installed already and look perfect - finally have a secure entrance. Thank you

V

Verified Buyer

Rating: 5 out of 5

Published on 06/05/2021 à 17h55 following a purchase from 29/04/2021

Excellent quality, much better than I expected. Delivery was superb, 24 hour from order to delivery.

V

Verified Buyer

Rating: 4 out of 5

Published on 04/05/2021 à 18h08 following a purchase from 23/04/2021

Looks of good quality and size. Looks like it will do the job.

V

Verified Buyer

Rating: 5 out of 5

Published on 04/05/2021 à 15h29 following a purchase from 26/04/2021

I can highly recommend the products; cameras are very good quality. Well packaged for delivery.
Excellent delivery service. Updated with delivery information.
Will definitely be ordering more cameras for outbuildings; as they offer solar/battery alternatives if WiFi unavailable, which is very helpful.

V

Verified Buyer

Rating: 5 out of 5

Published on 03/05/2021 à 18h42 following a purchase from 25/04/2021

Items were delivered promptly! Easy to install with instructions! Feel very secure in my house now

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Verified Buyer

Rating: 5 out of 5

Published on 03/05/2021 à 17h03 following a purchase from 26/04/2021

Great Product and Price Couldn't Fault

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Verified Buyer

Rating: 5 out of 5

Published on 03/05/2021 à 16h19 following a purchase from 23/04/2021

Easy to use the site, great product, required to ask a question and had an answer within two hours. Excellent company to deal with and the product is excellent would defiantly recommend if you are looking for well-made parking bollards.

V

Verified Buyer

Rating: 5 out of 5

Published on 29/04/2021 à 21h09 following a purchase from 21/04/2021

Great service. No problems whatsoever

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Verified Buyer

Rating: 5 out of 5

Published on 29/04/2021 à 17h29 following a purchase from 22/04/2021

I bought an Ultralarm 3G with water sensors after having had a water leak that nearly flooded our downstairs. It is a well build piece of kit, easy to install and set up. Very load alarm so there is no chance of sleeping while the house is flooding. Really helpful technical support as well. Very pleased and would recommend the company and the Ultralarm.

V

Verified Buyer

Rating: 5 out of 5

Published on 29/04/2021 à 17h01 following a purchase from 22/04/2021

Ordered a security post and extra base both came next day. Cannot fault the service or the quality of the company. I would definitely recommend ultra secure to friends and family if they needed any security devices.

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Verified Buyer

Rating: 5 out of 5

Published on 29/04/2021 à 13h12 following a purchase from 21/04/2021

Quick prompt delivery, of pull up posts strong and sturdy. With decent locks. Full 5 stars to Ultrasecuredirect.com. Weldone!!

V

Verified Buyer

Rating: 5 out of 5

Published on 28/04/2021 à 19h41 following a purchase from 21/04/2021

Good website and rapid service there were some ordered bolts missing from my order but that was rectified within a day

V

Verified Buyer

Rating: 5 out of 5

Published on 28/04/2021 à 17h38 following a purchase from 21/04/2021

Excellent service very helpful i give them full marks in everything thanks

V

Verified Buyer

Rating: 5 out of 5

Published on 28/04/2021 à 17h09 following a purchase from 20/04/2021

Very helpful and fast delivery of my order

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Verified Buyer

Rating: 5 out of 5

Published on 28/04/2021 à 16h29 following a purchase from 20/04/2021

First class service. Telephone answered promptly, good advice and excellent delivery.

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Verified Buyer

Rating: 5 out of 5

Published on 27/04/2021 à 16h23 following a purchase from 19/04/2021

Good product. Extremely prompt delivery

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Verified Buyer

Rating: 4 out of 5

Published on 27/04/2021 à 00h03 following a purchase from 09/04/2021

Great customer service. Easy ordering and quick delivery. The part turned out not to be right for us, although there was nothing at all wrong with it. The return was easy and no hassle. Full marks for everything, and I will just read the description better next time!

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Verified Buyer

Rating: 5 out of 5

Published on 22/04/2021 à 23h16 following a purchase from 14/04/2021

Great help to get it up and running.

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Verified Buyer

Rating: 5 out of 5

Published on 22/04/2021 à 19h40 following a purchase from 15/04/2021

Fast delivery, Great items and support is excellent
Will definitely buy again

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Verified Buyer

Rating: 5 out of 5

Published on 22/04/2021 à 17h15 following a purchase from 12/04/2021

Excellent service. I lost the remote control for my alarm system and telephoned the support line, a very helpful adviser told me exactly how to programme a replacement remote, so I ordered one from the website and it arrived the next morning, less than 24 hours later. Alarm was back in service within half an hour.

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Verified Buyer

Rating: 5 out of 5

Published on 22/04/2021 à 15h33 following a purchase from 09/04/2021

Super fast delivery, item as described

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Verified Buyer

Rating: 5 out of 5

Published on 21/04/2021 à 22h09 following a purchase from 12/04/2021

Great company to deal with.

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Verified Buyer

Rating: 5 out of 5

Published on 21/04/2021 à 22h04 following a purchase from 08/04/2021

Repeat order, great product delivered on time. Customer service brilliant when contacted with installation query. Will use again

V

Verified Buyer

Rating: 5 out of 5

Published on 21/04/2021 à 15h19 following a purchase from 13/04/2021

This is our third purchase from Ultra Secure Direct. Fair price and calls are answered by people who actually know what they are talking about!

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Verified Buyer

Rating: 5 out of 5

Published on 21/04/2021 à 14h53 following a purchase from 13/04/2021

Arrived promptly mostly set up, added phone number with help of utube hope it lasts as long as previous alarm which was built privately ( over 10 years ) as nothing which rang you and not just text was available. With a siren to take attention from PIR it should work well thank five stars all round

V

Verified Buyer

Rating: 5 out of 5

Published on 20/04/2021 à 17h41 following a purchase from 10/04/2021

First class service and support.

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Verified Buyer

Rating: 5 out of 5

Published on 20/04/2021 à 09h31 following a purchase from 09/04/2021

excellent products and speedy delivery. this is the place to go for security systems