English 
A
Rating: 4 out of 5
Fast delivery and it works
Translated reviews
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
remote control weak range
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A
Rating: 4 out of 5
Very good welcome from the team, service for setting up the alarm very good.
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A
Rating: 4 out of 5
Very good service
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A
Rating: 4 out of 5
Nothing to say. serious to recommend.
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A
Rating: 3 out of 5
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
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When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
Response from Ultra Secure (ultrasecuredirect.com)
Hello
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
Thank you for your information. I will soon be moving and relocating the cameras. If needed I will contact you.
Best regards.
BLC
A
Rating: 3 out of 5
The alarm does not sound loud, the alert on the phone comes a long time later.
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
Translated reviews
When I want to check via video the connection is very slow yet I am on 4G. the thief can take his time.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for these inconveniences.
Regarding the siren, indeed, it is not very loud (this is indicated in the specifications), but its effect is still deterrent, that is the primary purpose.
Regarding the 4G connection, be careful, it must be correct on both sides to achieve a fast and smooth connection (on your smartphone side, but also on the camera side). There are no reasons other than that to explain this phenomenon. Possibly, change the camera's SIM card to another network, that could help.
Do not hesitate to contact our technical service if necessary, we are here to help you resolve these issues.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
the solution works as expected.
The fixing of the motion detector on the wall mount is very average.
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The fixing of the motion detector on the wall mount is very average.
A
Rating: 4 out of 5
Good material "Too bad it is made in China". Easy installation. Improve the documentation.
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A
Rating: 3 out of 5
Pros: Good value for money, fast shipping. Cons: Incomplete package, but efficient customer service, error fixed after a phone call. Missing accessory received within 8 days. Improve package verification before shipping.
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A
Rating: 4 out of 5
Image of a safe on the box. Not very discreet.
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V
Rating: 4 out of 5
Equipment as described and delivered quickly, exactly what one should expect.
V
Rating: 1 out of 5
Product made cheap hinges held on by a couple of welds
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
.....pound shop padlock supplied overall cheap product expensive to buy.....well d8ssapointed with customer service ....they wasn't interested in helping pay to send back .....avoid
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
We are sorry you had issues with the Post you purchased, our records show that when a call was made it was quickly established after a brief discussion that we had accidentally missed fitting the Shear Nut on the Hinge which made it vulnerable, it was agreed that we would send one to you that day which was done, it was during during Christmas therefore delivery may have been slightly delayed. We are not sure what the problem with the padlock is as we have sold thousands of these with many types of Posts, if it is faulty we can send you a replacement or different type if requested. We apologize for missing the shear nut and let us know if you want a replacement lock.
Best Regards
Mark
V
Rating: 4 out of 5
Haven't used yet but arrived very quickly and website was easy to use.
V
Rating: 2 out of 5
Unable to review my purchase because there was no protective PIR cover and I'm still waiting, not happy!
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
I am very sorry we made a mistake on your original order but we did post a replacement hood out to you as soon as we were notified, this was despatched by Royal Mail on the 9th December. We would have expected it to arrive by now, but as we all know the complete parcel & delivery service is really struggling to cope with the huge increase in demand caused by Covid and Brexit. We will however post another one out to you, so hopefully one will arrive very soon. Once again we apologize for the oversight.
Regards
Mark
V
Rating: 4 out of 5
I liked the product. It was programmed for me in advance but for different zone - I bought sensor for leakage and the sensor was programmed for Entrance zone. The programming manual is quite confusing - generally programming is not user friendly enough. The SIM card compartment is proper only for old dimensions of SIM card and this created a problem for me to find out an old mobile phone in order to register the new bought SIM card. Anyhow, product worked perfectly during the tests, so I hope I can rely on it for the purpose it has been bought.
V
Rating: 4 out of 5
all good
V
Rating: 4 out of 5
Good product . manual could be a little better
V
Rating: 3 out of 5
I have used this company before for some alarm equipment, response is good. However I recently ordered some sensors (PIR's) for the alarm. I received them and notice how annoying they are to put together as regards mounting to a wall. Rather than just clipping to a mini wall stand, you now have to open up the PIR, then annoyingly you have to remove the entire printed circuit board (PCB) to be able to drill a hole, to put a screw to mount it to the wall mount they supply ! You then have to carefully re-fit the PCB. Absolutely ridiculous to say the least.
This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'.
Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.
This is a very POOR DESIGN that they should not sell - all you need is a basic 'clip-in' stand that should already be mounted. A customer who pays nearly £20 for one PIR should not be expected to do this work! They -USD- should do it or buy a decent design in the first instance. All you need to do is make a simple error and the PCB could break when you remove / put it back, and of course they will say its 'your fault'.
Not impressed and I purchased 5 of these PIR's that will take ages to install because of its very poor design.
Response from Ultra Secure (ultrasecuredirect.com)
Hello Ozzy
Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them.
Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps.
I hope this helps
Regards
Mark
Thank you for the review, I am sorry you do not like these PIR's, it is the first complaint we have had about them.
Please do not remove the boards in the PIR's for the installation, this is not required, all you need to do is drill a single hole in the plastic case below the board (where there is a recess in the case), you then feed the long screw through the adjustable mounting brackets, it is a very quick process. If you need any help please call us on 01604 589414, ext 2 or email us directly and we can email you photos if this helps.
I hope this helps
Regards
Mark
V
Rating: 4 out of 5
Very satisfied with the product.Now i know instantly when someone has opened my front gate.
V
Rating: 4 out of 5
I ordered the Power Failure alarm (for my fridge freezer) after buying a cheap Chinese made one for £15 where it failed after 3 months and was poorly built.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
Early days for this one through UltraSecure, but for the expensive price for what is a simple piece of electronics, It had better last a life time (with occasional battery replacements.
I am so surprised this seems to be a niche market with very few other options out there, even with ScrewFix and alike. Perhaps that will change and the price will come down . . . or UltraSecrure supply to ScrewFix or similar.
Am now a lot more at ease I have this alarm installed now.
A
Rating: 4 out of 5
Very good materials
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A
Rating: 4 out of 5
The manual order is not very reliable...
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A
Rating: 3 out of 5
I haven't used it.
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A
Rating: 4 out of 5
Very sensitive, a bit too much.????
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A
Rating: 3 out of 5
Good product, however the remote control is fragile and works poorly; the arming and disarming buttons are really not of good quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this feeling.
The remote control of this model is of very good quality, so I am a bit surprised and wonder if yours has a manufacturing problem?
Of course, this is covered under warranty.
First, I invite you to send us a video of these malfunctions, then we can advise.
Waiting for your response.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The remote control works randomly. The battery has good voltage but it moves in its housing. Replacing the battery solved the problem
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A
Rating: 3 out of 5
Main equipment (siren, remote controls) good.
Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
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Presence detectors do not meet my expectations (random presence detection, once in 10 times close or far 1m or 10m). Not satisfied!
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for this inconvenience, this is obviously not normal.
Did you install the detector correctly as indicated in the manual?
Aim 2 - 2.50 meters from the ground, or possibly tilt the head of the detector very slightly backward, to look higher.
Moreover, sensitivity adjustments are possible on this model, and this will affect the detection distance.
Finally, all this may be related to the reset delay, which is originally 5 seconds, but can be configured to 3 minutes. Perhaps you modified it without paying attention?
This results in a triggering, then a reset time without any new triggering possible.
You pass in front of it continuously, without it triggering, then after the time has passed, it triggers again. You feel like it’s because you got closer, but in reality, it’s simply that it was in reset during that time.
Of course, if nothing resolves the incorrect functioning, then the product will be exchanged under warranty.
Remaining at your service.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Excellent
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A
Rating: 4 out of 5
After long searches for an update, it's good
Thank you
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Thank you
A
Rating: 3 out of 5
The alarm module is advertised at over 100 db. This is not the case. It cannot be heard when inside the house.
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Translated reviews
The external sensors have too narrow an angle
Too bad, because overall, everything works well and is easy to set up since the supplier had done the pre-installation.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
Sorry for your feelings.
I would like to respond to the points raised:
"The alarm module is advertised at over 100 db. This is not the case."
The sound volume of this siren is indicated at 90db in your product sheet, and I confirm that this value is indeed measured at the factory. However, the perception of sound can vary; yes, everyone is more or less sensitive to it. 90db outside, which cannot be heard inside, will depend on many parameters (nature of the walls, windows, direction of the siren, position of the siren, number of obstacles to cross, your position in the house, your hearing quality, ...). Outside, it will be heard, and that is indeed the goal, to deter. Accessories exist to receive a chime or a siren simultaneously inside the house; this seems to me to be the right solution.
"The external sensors have too narrow an angle"
Indeed, the sensors you purchased are specifically made for this purpose, to have a passage beam, not a wide angle.
I invite you to contact our services to explore the possibility of evolving your installation; we are here to listen to you, our ultimate goal being that the operation of the purchased material meets your expectations — it is important not to remain in this situation; it is a shame to be equipped but not satisfied!
Otherwise, you have 30 days to return an order you are not satisfied with for a refund.
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
The site is well made, and there is a lot of equipment.
The delivery was quick, especially arriving in good condition.
And the product matches my order.
Translated reviews
The delivery was quick, especially arriving in good condition.
And the product matches my order.
V
Rating: 4 out of 5
On the face of it, it would seem the instructions are easy to follow, but in practice it took me 2 hours of trial and error. In the end i had to cancel all sensors from all areas and start again.
V
Rating: 4 out of 5
Does what it says on the tin!
V
Rating: 4 out of 5
Advice received by phone was really helpful as was an email to their technical department. Product was delivered quickly, good service all round.
A
Rating: 4 out of 5
Very satisfied, very easy to install, good alarm to deter in case of intrusion
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A
Rating: 4 out of 5
Well passed
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A
Rating: 4 out of 5
Nothing to report, okay.
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A
Rating: 4 out of 5
I find that handling the reception box is not practical as it requires two actions; press the blue button to take the line and then the red one to talk and be heard.
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A
Rating: 4 out of 5
Good material, easy to install and effective.
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