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Rating: 4 out of 5
ok ok
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Good, within the norm... Thank you with a plus for the interlocutor who informed me on the phone (precise, pleasant, honest, etc...)
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Rating: 4 out of 5
satisfied overall, but the on/off button is not obvious, poorly placed at the back. hard to reach once in place. apart from that this device works very well.
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Rating: 4 out of 5
Easy to navigate this site and find the product you are looking for if you have a problem we can call them with the free number for me this site is serious I can recommend it to you
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Rating: 4 out of 5
Nothing to report. The site is simple and clear. On-site the welcome is nice (say hello very loudly when entering), efficient staff.
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Rating: 3 out of 5
Equipment conforms to the description, simple to use and set up. Just a pity that the supplied lithium batteries did not hold the charge as indicated on the site (theoretically 18 months): in reality, 2 months after installation!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. I checked your order, I am not sure which item you experienced this inconvenience with? I see 13 accessories that include lithium batteries. There can be several reasons for a malfunction like this: - an item that overconsumes, to check this, just change the battery and see if the phenomenon occurs again - defective battery at shipment, although the batteries we ship are new, this can unfortunately happen - item too solicited in your environment/installation (but 2 months seems a bit extreme to me) Anyway, this is obviously not normal, I suggest you contact our technicians, they will see the details with you and will conduct tests to find the solution and/or replace the accessory in question. Best regards, Christopher Ultra Secure France (securitemarche.fr)
A
Rating: 4 out of 5
Good advice and material received very quickly. Not yet installed but seems to be of quality.
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Rating: 4 out of 5
On time delivery.
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Rating: 4 out of 5
Competent team attentive to the needs of its clients.
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Rating: 3 out of 5
Device does its job well. I would have given it 4 or 5 stars but for the fact that the supplied PIR sensor batteries were dead on arrival. Which made pairing a painful exercise until the reason became clear.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, I am sorry a battery was found to be defective, these are brand new AA batteries supplied with each Alarm, it is very unusual for one of these to fail
Once again we are sorry for your inconvenience
Regards
Mark
Thank you for the review, I am sorry a battery was found to be defective, these are brand new AA batteries supplied with each Alarm, it is very unusual for one of these to fail
Once again we are sorry for your inconvenience
Regards
Mark
A
Rating: 4 out of 5
Good technology, it would be possible to improve the range between the base and the receivers with a gain antenna...
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Rating: 4 out of 5
Clear site. Good explanations. Easy order.
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Rating: 4 out of 5
After a few small issues with the installation and the advice from the technicians and video, everything went well. To be seen in use.
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Rating: 4 out of 5
I am satisfied with the equipment but lack of explanation
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V
Rating: 4 out of 5
The product arrived quickly and after a small teething problem promptly sorted with a telecon to the tech guys all seems to work as described so looking forward to installing this in my static van to cover the unoccupied periods. A good price for the product with a good back up service.
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Rating: 4 out of 5
Nothing to report. Good equipment
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Rating: 4 out of 5
Good
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V
Rating: 4 out of 5
Fault with light on floodlight camera,contacted Tec;support replacement to be sent in four days
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
We are very sorry for the inconvenience, a swap out has been arranged with a new replacement, once again sorry for the inconvenience
Regards
Mark
We are very sorry for the inconvenience, a swap out has been arranged with a new replacement, once again sorry for the inconvenience
Regards
Mark
A
Rating: 4 out of 5
From time to time, the outdoor siren placed out of the weather does not work during heavy periods of humidity...! Is it really waterproof!??
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Rating: 4 out of 5
The little phone call to customer service - very available - helped me a lot!
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V
Rating: 4 out of 5
Prompt delivery. Instructions a bit vague. But got there
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the feedback, we will get the Instructions looked at, should you have any technical questions please contact our technical department who will be happy to help you, they can be reached on Telephone 01604 589414, ext 2 or email [email protected]
I hope this helps
Kind Regards
Stuart
Thank you for the feedback, we will get the Instructions looked at, should you have any technical questions please contact our technical department who will be happy to help you, they can be reached on Telephone 01604 589414, ext 2 or email [email protected]
I hope this helps
Kind Regards
Stuart
V
Rating: 4 out of 5
Always been able to complete orders quick and efficiently.
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Rating: 4 out of 5
Good materials, attentive sellers, I recommend
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Rating: 3 out of 5
Delivery was good, the triggering of the alarm when vehicles pass is random, unfortunately.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This can indeed be the case when vehicles are too cold or can drive too fast where detection occurs. I assure you, your installation can be optimized in several ways: 1) there are 3 sensitivity levels, by default set to low sensitivity, I invite you to refer to the manual to configure this and make the detector more sensitive 2) if possible, try to install the detector at an angle (30-45°) and move it back a few meters from the alley (imagine a speed radar) Please do not hesitate to contact us further so that we can assist you. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Rating: 4 out of 5
Practical and functional
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Rating: 4 out of 5
for now everything is going well...
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Rating: 4 out of 5
Very good product, easy to install
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Rating: 4 out of 5
Nothing to report, perfect
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V
Rating: 4 out of 5
Good item,service,price and delivery only had a few problems setting but got sorted out by service team
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the review, we do read all reviews to ensure our customers are happy
Regards
Mark
Regards
Mark
V
Rating: 4 out of 5
ultrasecure protect 800...arrived quickly and easy to set up .I got 3 pir's and set a different chime to each one . pir's have a good range(easy 15meters)all in all a good piece of kit.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for taking the time to review your purchase of the Protect 800 Driveway Alarm, we do read and value all Reviews
Regards
Mark
Regards
Mark
A
Rating: 4 out of 5
The customer must discover the 'tips' for operating the devices, e.g.: sometimes you have to press the remote several times to activate all the detectors
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
In principle, having to press several times is not normal operation.
In practice, although in most installations there will be nothing to report, it remains wireless and you must ensure that these waves reach their destination.
Several possible reasons:
- elements installed too far / at the limit of range = the waves do not systematically reach all elements, so you need to press several times for several attempts
- conversely, elements too close can create confusion in the system (but generally, this only happens if you test elements that are really close together, on a table for example for tests)
- disturbing elements, especially metallic ones, can block wave access
Do not hesitate to contact us by phone so that we can guide you further, we are here for that!
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
In principle, having to press several times is not normal operation.
In practice, although in most installations there will be nothing to report, it remains wireless and you must ensure that these waves reach their destination.
Several possible reasons:
- elements installed too far / at the limit of range = the waves do not systematically reach all elements, so you need to press several times for several attempts
- conversely, elements too close can create confusion in the system (but generally, this only happens if you test elements that are really close together, on a table for example for tests)
- disturbing elements, especially metallic ones, can block wave access
Do not hesitate to contact us by phone so that we can guide you further, we are here for that!
Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
V
Rating: 4 out of 5
very fast service
V
Rating: 4 out of 5
Easy to order kwik delivery
V
Rating: 4 out of 5
All very satisfactory, would use supplier again if needed
V
Rating: 4 out of 5
good service
V
Rating: 4 out of 5
easy to order delivery times are good
V
Rating: 3 out of 5
Company is good delivery was quick and officiant but the products alarm isn't as advertised it's been measured at 94 dB went its advertised at 130 dB
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
Thank you for the review, we always try our best to be as honest as possible with all of our products, this product was clearly labelled up by the manufacturer as 130 Decibels, which is why we stated the same.
Due to your review, we have tested one and our tests averaged 155 Decibel with a maximum of 120 Decibels.
We do know many APP's testing sound levels can vary by as much as 10 - 15%, we have changed the specification on the website now to 120 Decibel.
Thank you for the feedback
Regards
Mark
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Rating: 4 out of 5
Good quality intercom that works normally.
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Rating: 4 out of 5
Good communication with the seller: 1st item returned because it was not suitable and replaced by a better adapted model that works satisfactorily.
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Rating: 4 out of 5
very good site, fast delivery, material corresponding well to my request.
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