Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 4 stars

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Acheteur Vérifié

Published on 02/10/2019 à 07h51 following a purchase from 31/07/2019

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Acheteur Vérifié

Published on 02/10/2019 à 06h33 following a purchase from 20/08/2019

Nothing to say, I recommend, good site, good welcome, fast delivery thank you Security market

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Acheteur Vérifié

Published on 01/10/2019 à 22h55 following a purchase from 26/08/2019

Remote control ordered to replace an old very fragile model it works but the item arrived with a scratched case obviously a recycled product.
Not very serious!

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/10/2019

Hello,

No, this is absolutely not normal, and we do not work like that.
Did you properly remove the protective plastic? It does indeed have a 'scratched' appearance but it just needs to be removed, it protects the product from scratches.
If that's not it, just contact us and we will exchange it without any problem. During transport, it may happen that an item gets damaged, unfortunately, I hope you can understand that.

The marked items, called 'refurbished', are sold in a separate section on our site, at a reduced price. If you did not order through this channel, then you should have received a completely new remote control verified by us.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 01/10/2019 à 20h47 following a purchase from 22/08/2019

for now SA works

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Acheteur Vérifié

Published on 01/10/2019 à 20h17 following a purchase from 26/07/2019

Everything was satisfactory

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Acheteur Vérifié

Published on 01/10/2019 à 19h34 following a purchase from 12/08/2019

Satisfied 'the siren is not very loud. I will complete later

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Acheteur Vérifié

Published on 01/10/2019 à 19h12 following a purchase from 08/08/2019

Well done readable

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Verified Buyer

Published on 24/09/2019 à 13h06 following a purchase from 17/09/2019

My product doesn't work, so I am very unhappy.

Response from Ultra Secure (ultrasecuredirect.com) Published on 24/09/2019

Dear Sirs
I am very sorry you have a problem with your Personal Alarm, this is the first we have heard about it. Please Contact our technical staff who will ensure your problem is rectified quickly, they can be contacted by Telephone 01604 589414, ext 2 or by Email on technical@ultrasecuredirect, or feel free to give us your Phone Number and they will call you. These Personal Alarms are normally very reliable and are Police & SBD (secured by design) approved.
We look forward to hearing from you as soon as possible.
Regards
Mark

Verified Buyer

Published on 09/09/2019 à 15h55 following a purchase from 31/08/2019

Delighted with the quality of the signs I bought
However I bought a this shed is alarmed sticker and only when it arrived did I realise it was a window sticker and my shed doesn't have one

Verified Buyer

Published on 09/09/2019 à 13h08 following a purchase from 01/09/2019

batteries supplied were all dead in last order -

Response from Ultra Secure (ultrasecuredirect.com) Published on 09/09/2019

Hello James
Thank you for your feedback, we have just tested the voltage of batteries in our stock for this product, and they appear fine, so we are not really sure how this has happened, I am really sorry you had these issues. I am happy to arrange to send replacement batteries out to you if it helps
Please let me know your thoughts
Regards
Mark

Acheteur Vérifié

Published on 04/09/2019 à 20h00 following a purchase from 23/07/2019

Good advice, attentive, quick reception of the material.

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Verified Buyer

Published on 28/08/2019 à 19h48 following a purchase from 21/08/2019

easy site to navigate, clear description of their products and use. the alarm systems I purchase were easy to set up and get working. no problems so far and would recommend to others.

Verified Buyer

Published on 22/08/2019 à 19h14 following a purchase from 06/08/2019

I needed to find a replacement wireless burglar alarm which wasn't too expensive to purchase and to operate. I came across the Ultra Secure Direct website and found it was easy to browse through the products, checking what each base system provided and what could be added to them. Having decided what to buy it was pretty painless to register for an account and then to order what I needed. I was able to pay by credit card and two days later a well packed parcel arrived well in time for me to install the system at the weekend. With the additional instructions supplied by Ultra Secure Direct I found it was easy to install. I had a minor technical problem that I emailed Ultra Secure Direct about and they were very quick to respond and resolve the matter. When I have clocked a few hours up on this new system I will no doubt consider expanding it.

Verified Buyer

Published on 21/08/2019 à 17h10 following a purchase from 11/08/2019

Good priced item, easy to fit,
Would say that base needs to have larger arms for fitting in to cement to give more stability !!

Acheteur Vérifié

Published on 21/08/2019 à 14h20 following a purchase from 13/07/2019

Serious company; very reliable materials. To recommend.

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Verified Buyer

Published on 16/08/2019 à 13h44 following a purchase from 09/08/2019

Comprehensive selection of Fold Down Parking Posts available via the web site and very good images of post(s) in a variety of positions. Simple to place order, but need to take care when ordering additional (same) keys.
This 900mm high, 76mm diameter post looks to be very robust and secure.
My only (minor) criticism is that the standard bolts included looked under specified for this weight of post so I have used longer and better quality bolts to secure it to the ground.

Acheteur Vérifié

Published on 13/08/2019 à 09h29 following a purchase from 04/07/2019

perfect

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Acheteur Vérifié

Published on 12/08/2019 à 17h54 following a purchase from 01/07/2019

For the shipment within the deadlines and the product conforms. Not enough hindsight to rate the quality of the product

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Acheteur Vérifié

Published on 08/08/2019 à 11h01 following a purchase from 17/07/2019

easy to consult

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Verified Buyer

Published on 08/08/2019 à 10h13 following a purchase from 30/07/2019

Prompt delivery and easy to set up.However instructions for the h/d alarm were poor but after a call to the support line the installation was completed and working

Acheteur Vérifié

Published on 05/08/2019 à 11h25 following a purchase from 05/07/2019

order well received and compliant

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Acheteur Vérifié

Published on 03/08/2019 à 08h38 following a purchase from 01/07/2019

Always perfect ......

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Acheteur Vérifié

Published on 02/08/2019 à 22h49 following a purchase from 02/07/2019

Very simple alarm to install and program

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Acheteur Vérifié

Published on 02/08/2019 à 19h02 following a purchase from 09/07/2019

GOOD SITE WIDE CHOICE accessible prices

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Acheteur Vérifié

Published on 02/08/2019 à 18h09 following a purchase from 24/07/2019

Very good site, intuitive. However, I have doubts about the characteristics of the products. Customer service very attentive and responsive

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Acheteur Vérifié

Published on 02/08/2019 à 18h09 following a purchase from 11/07/2019

Nothing to complain about perfect

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Acheteur Vérifié

Published on 02/08/2019 à 16h36 following a purchase from 24/07/2019

Perfect

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Verified Buyer

Published on 30/07/2019 à 18h47 following a purchase from 20/07/2019

Good service

Verified Buyer

Published on 19/07/2019 à 21h10 following a purchase from 11/07/2019

The alarm equipment I purchased was easy to set up, and install. Tested and operating okay . No problems so far ,and I will probable purchase more equipment from UltraSecure.

Verified Buyer

Published on 19/07/2019 à 13h43 following a purchase from 12/07/2019

I was charged delivery for the one item but it came in the same box I already paid delivery for

Response from Ultra Secure (ultrasecuredirect.com) Published on 22/07/2019

Hi Paul, sorry this is an automated system, we do try to catch this manually if it happens, but on this occasion it was not picked up, we have applied a £4.95 refund onto your PayPal account.
I hope this is OK
Regards
Mark

Verified Buyer

Published on 19/07/2019 à 13h40 following a purchase from 11/07/2019

Website was very good, a bit disappointed when I was charged delivery for an additional item which I ordered later and it came in the same box as the main order. Items seem to be very good so no complaints there.

Acheteur Vérifié

Published on 09/07/2019 à 19h02 following a purchase from 13/05/2019

too little known, and too discreet. Very good welcome, excellent after-sales service, easy to assemble material; very competitive prices.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 10/07/2019

Hello, Thank you for your feedback. Your rating does not seem to correspond to the positive comment written. I will propose changing it, you will be solicited again. Remaining at your service if necessary. Best regards, Christopher Ultra Secure France (securitemarche.fr)

Acheteur Vérifié

Published on 08/07/2019 à 08h31 following a purchase from 11/06/2019

Good site and advice given by phone.

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Acheteur Vérifié

Published on 05/07/2019 à 20h17 following a purchase from 12/06/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 05/07/2019 à 16h27 following a purchase from 19/06/2019

Order arrived on time. Good product meeting my expectations. To recommend.

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Acheteur Vérifié

Published on 05/07/2019 à 15h30 following a purchase from 20/06/2019

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Acheteur Vérifié

Published on 05/07/2019 à 14h10 following a purchase from 08/06/2019

Very serious

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Verified Buyer

Published on 05/07/2019 à 13h43 following a purchase from 27/06/2019

Good

Verified Buyer

Published on 04/07/2019 à 14h16 following a purchase from 26/06/2019

Good solid construction
Quick delivery

Verified Buyer

Published on 01/07/2019 à 16h45 following a purchase from 24/06/2019

I purchased this item to use as a 'Drive Alert' rather than a PIR Alarm. Consequently, many of its very flexible features were not applicable for my use. The unit seems to be very well designed and the method of installation well thought out. Although I have as yet only limited experience of the unit in action, it is working reliably and satisfactorily in most aspects. The only caveat is that the chime alert sound is rather weak and it is surprising that on such a unit with plenty of flexibility, no provision has been made to allow for the differing levels of sound that different people/locations will require - additionally, it would be useful if the mute facility was more easily accessible, either by a bigger button or a remote control.