Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1, 2, 3 and 4 stars

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P
Philippe D.
Rating: 4 out of 5
following a purchase from 21/11/2025
Good
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F
Fabien J.
Rating: 4 out of 5
following a purchase from 18/11/2025
Small problem with 1 detector but very good follow-up from customer service until the problem was resolved.
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G
Genevieve A.
Rating: 4 out of 5
following a purchase from 11/11/2025
I am satisfied with the product. It is effective
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B
Benoit V.
Rating: 4 out of 5
following a purchase from 08/11/2025
Hello. Your alarms are very good except for the battery life. Don't hesitate to review your boxes to accommodate LR20 batteries ensuring a much longer battery life.
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R
Roland M.
Rating: 2 out of 5
following a purchase from 07/11/2025
Nothing works, I called the indicated number, >>> nothing, no one to talk to. The doorbell button does not connect to the receiver. I disassembled the doorbell and put the battery in the other way > nothing. No polarity indication on the battery either.
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L
Laurent A.
Rating: 1 out of 5
following a purchase from 10/06/2025
The product doesn't work I was told that I would be contacted again nothing happened.
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N
Nadege M.
Rating: 1 out of 5
following a purchase from 07/11/2025
2 out of 3 work
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M
Michel L.
Rating: 4 out of 5
following a purchase from 06/11/2025
ok product conforms
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C
Claudine M.
Rating: 4 out of 5
following a purchase from 03/11/2025
A little more power please for the next ones
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R
Régis M.
Rating: 4 out of 5
following a purchase from 01/11/2025
Satisfied
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A
Alain P.
Rating: 3 out of 5
following a purchase from 28/10/2025
I wanted an ultrapir, but you removed it from the catalog. I mistakenly bought the ultra secure which looks like it. I returned it, and I am waiting to be refunded.
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J
Jean-Paul F.
Rating: 1 out of 5
following a purchase from 13/10/2025
total incompetence of the carrier GLS. Especially do not order anything if delivery is made by GLS
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
I am surprised by your message as we do not deliver our packages by GLS?
After checking in our systems, I can confirm that your order shipped by Colissimo on 14/10 was indeed delivered to the pickup point on 16/10, and picked up on 17/10.
For your information, this is likely a merchant error.
Remaining at your complete disposal.
The Ultra Secure team
C
Christian K.
Rating: 4 out of 5
following a purchase from 12/10/2025
The order and delivery were easy, just need to install it now.
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C
Christophe C.
Rating: 4 out of 5
following a purchase from 27/09/2025
Fast delivery
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C
Carlos A.
Rating: 4 out of 5
following a purchase from 19/09/2025
very good.
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Philippe M.
Rating: 4 out of 5
following a purchase from 01/09/2025
The seller offered me an item that better matched my needs than the one initially chosen. He was very responsive in sending the quote and followed my order. The delivery times were very reasonable. I do not give five stars due to the high shipping costs which seem very high considering the weight of the package.
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D
David D.
Rating: 1 out of 5
following a purchase from 28/08/2025
The camera works once out of two. Very disappointed!!!
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Jean-Charles M.
Rating: 4 out of 5
following a purchase from 19/08/2025
Good material received on time
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V
Vincent Y.
Rating: 1 out of 5
following a purchase from 28/07/2025
Very disappointed it doesn't work at all
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F
Francis F.
Rating: 4 out of 5
following a purchase from 31/07/2025
Perfect effective equipment.
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C
Corinne L.
Rating: 4 out of 5
following a purchase from 14/07/2025
Seems like a good product but lacks guidance for installation. My detectors are still in their box because there are no instructions on how to install them in a van. Too bad.
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T
Thibault D.
Rating: 4 out of 5
following a purchase from 15/07/2025
Problem with the item but good contact with customer service.
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H
Henri K.
Rating: 4 out of 5
following a purchase from 07/06/2025
Works perfectly, I just regret that there is no video option to see who is there
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C
Christian C.
Rating: 4 out of 5
following a purchase from 10/05/2025
Product corresponding to the quality/price ratio. Have it over time.
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William C.
Rating: 4 out of 5
following a purchase from 13/05/2025
Very professional
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C
Christopher G.
Rating: 3 out of 5
following a purchase from 13/04/2025
Very good site but for the alarm the sound level is very very far from what was announced in no way deterrent money spent for nothing
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E
Evelyne K.
Rating: 4 out of 5
following a purchase from 19/05/2025
Beautiful jacket
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Eric P.
Rating: 4 out of 5
following a purchase from 12/05/2025
Very interesting site
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A
Antoine M.
Rating: 3 out of 5
following a purchase from 14/04/2025
Fast shipping, however the remote controls do not work very well and the detectors do not always communicate properly with each other, especially if several walls separate them (regardless of the distance which is a maximum of 20 m. However, the detectors taken individually work well.
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L
Laetitia L.
Rating: 1 out of 5
following a purchase from 21/03/2025
One of the 2 detectors is not working and does not pair with the other.
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M
Mme M.
Rating: 4 out of 5
following a purchase from 05/05/2025
Very good
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P
Philippe D.
Rating: 2 out of 5
following a purchase from 08/04/2025
Defective remote control after 3 days
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C
Cadourne M.
Rating: 4 out of 5
following a purchase from 11/04/2025
Very satisfied
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F
Frederic G.
Rating: 4 out of 5
following a purchase from 31/03/2025
Received on time and very quickly set up Unfortunately, it needs to be done several times for setup as well as to deactivate
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M
Maurice V.
Rating: 3 out of 5
following a purchase from 29/03/2025
Good material, good transmitter/receiver transmission. It's a pity that the sensor is not equipped with a photovoltaic cell. And that it does not filter out the spiders that make their webs and the birds.
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P
Patrick I.
Rating: 4 out of 5
following a purchase from 27/03/2025
Fast and compliant delivery
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C
Catherine A.
Rating: 2 out of 5
following a purchase from 03/04/2025
The remote controls do not work properly
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P
Paul A.
Rating: 1 out of 5
following a purchase from 31/03/2025
Which merchant is it???
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R
Rene L.
Rating: 1 out of 5
following a purchase from 23/02/2025
fickle remote control and alarm sound too low
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