Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Purchase easily made on the site. Package arrived quickly in serious packaging. Medium range material especially considering the price (the melodies and the chime are actually just a series of beeps, detection not 100% reliable). Modest quality/price ratio.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, this entry-level product is quite effective but still limited. It has been marketed for over 10 years in our catalog and we have very good customer feedback (that's why we continue to sell it). Detection can be greatly improved by following some advice according to your environment. Basic advice if you have a classic alley: tilt the detector at 45°, like a speed radar. This is often the solution that resolves missed detections. Then everything will depend on your precise environment (it may not be missed detections, perhaps it is waves that do not reach the receiver too far away or with obstructive obstacles?), we will be happy to guide you, do not hesitate to contact our services, we know our products very well and are at your disposal via a free number (or by email if you prefer). Finally, we have a wide range and we can proceed with an exchange if the received product does not suit you. And, as a last resort, we can take back the equipment and refund you. Our goal being your satisfaction, I am sure we will have the solution and I remain personally at your service if necessary. Keep us informed. Best regards, Christopher Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2019
serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2019
Order arrived well but a bit too much over-packaging and no price on compatible accessories.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2019
the manual is not very clear; Do we need to reset the receiver-transmitter duo every time we change the melody? At 400m apart it is not convenient!!! I don't dare to touch it.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/03/2019
Overdid the packaging somewhat, otherwise excellent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2019
matches well with the ordered product missing switch for alarm cut-off in case of prolonged failure
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Verified Buyer
Rating: 3 out of 5
following a purchase from 23/03/2019
Love my remote PIR alarm. Its loud, its easy to set. Speedy delivery of my door sensor ( additional item ) but i'm having some problem synchronising it to my PIR unit. Not tested the battery, but it just doesn't seem to work. I'll contact you directly if i cant get it up and running.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, if you are still having the issue of pairing the unit into your existing PIR, please contact our technical staff (tel 01604589414, ext 2, email [email protected]) who will help resolve it.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/03/2019
I bought for bulbs All of them is not working I need my money back
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the light bulbs will only work during a full power cut, the way to test them is to turn off the relevant circuit on the consumer unit, then they should turn ON. They are designed to only work if the power supply is cut, not just turned off. Please test this and report back to us, you can also contact our technical staff by phone (01604 589414, ext 2) or email ([email protected]).
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/03/2019
Good and informative
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Very good from order taking with explanations to delivery thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2019
Product conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2019
Good products and good follow-up from the sales service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2019
Product presentation very well done. Clear explanation and a wide range of products that meet all needs.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2019
order operation and fast delivery
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/03/2019
Product delivered very quickly. Well packaged and easy to install
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2019
Too sensitive to birds!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Really sorry for the delay, I unfortunately was not notified of your response via Verified Reviews, I just saw it.
Next time, feel free to ask us questions directly by email ([email protected]), this allows you to be sure of a quick response from one of the team members.
Regarding your question:
It seems to indicate weak batteries, but your purchase is recent so it's surprising.
I will ask a colleague in customer service to call you back to answer your questions directly.
Again sorry for the delay in our response.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2019
PERFECT NOTHING TO SAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2019
the products are tracked over time and we can complete or replace - delivery OK
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2019
the alarm does not sound loud enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
Even if the siren does sound quite loud, the sound level is very subjective and greatly depends on the installation (positioning, etc.).
Please note that, if necessary, additional slave sirens can be added to your existing kit.
Do not hesitate to consult us for advice, we are at your disposal to ensure that you are completely satisfied with your installation.
Best regards,
Christopher
Ultra Secure France / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2019
Detects well, sensitive. Pairing on 2 detectors works super well. The sound of the alarm could be louder. I recommend this product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2019
Good telephone reception and professional, I recommend them
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2019
Fast and efficient service. Should sometimes choose more reliable accessories
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/02/2019
Items were as expected and easy to install with clear instructions, the door contacts are not ideal for a caravan door with an insect mesh. We however are using one on an external hatch and plan to order more, otherwise all works and seems ok, only had it installed two days so time will tell.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 22/02/2019
Helpful technical support who respond promptly. Good range of products, fast shipping. The only reservation is their website which is difficult to navigate and find the right product.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/02/2019
Good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 05/02/2019
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/02/2019
Quick delivery and correct goods
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Verified Buyer
Rating: 4 out of 5
following a purchase from 02/02/2019
Easy to navigate and professionally run.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2019
Very correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Request taken into account and proposal made in line with my expectations
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Verified Buyer
Rating: 2 out of 5
following a purchase from 01/02/2019
The sensors inside and out were incapable of communicating with the siren box on front of the building. I found that only when the sensors were able to "see" the siren were they able to communicate. Otherwise the team were helpful but system a waste of money.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs,
I am sorry you couldn't get the Wireless range between the Sensors and your desired location for the Siren Controller Box, unfortunately one can never be 100% sure with regards to Wireless Signals, we advertise actual distances (line of sight) which have all been tested and confirmed by us before adding them to our range of products. But it is impossible to know what may hinder this, it can be the nature of the construction, hidden cables or steel in walls, wi-fi and consumer box locations, even external influences. It would probably be possible for you to add a secondary Siren to this Alarm Kit, the first Siren could then bounce a signal to a second Siren at the front of the house. Please contact us if you want to discuss this option (01604 589414, option 1, or email [email protected])
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2019
Effective order tracking
Fast delivery
Product meets my expectations
Small difficulty in tightening the fixing bolts in the paving: the heads of the bolts are not thick enough to have a good grip with a ratchet wrench with a 14mm socket.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2019
Product available but you have to wait 10 days to receive the package, a bit too long. Otherwise, product conforms and well packaged.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your message.
After checking, your order placed on January 2 at 1 PM, shipped on January 3 and made available on January 5 at the selected pickup point. You only picked it up on January 11.
Perhaps you were not properly notified of its availability?
In any case, glad you are satisfied with the product.
Best regards,
Christopher
Security Market / Ultra Secure France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2019
Serious site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Saaaaaa
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
good. Good advice, fast delivery, quality work.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/01/2019
Product good, prompt delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Very good. Works perfectly in a 400-year-old building with 70 cm walls. Four apartments served on 3 levels without any problems. This material would be perfect if the street plate were metallic with a visor.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Correct
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