Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The device works very poorly. The intercom works more or less audibly, once the door release is activated, the intercom keeps its light on, but no longer communicates. It is imperative to cut the power to be able to use it again. Not to mention that the purchase does not specify that an external 12VDC power supply is necessary. In this case, why provide batteries... I strongly recommend not to buy this product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feedback which is clearly very negative. I would like to provide you with answers on several points: - Battery operation only: Yes, I confirm that this is possible, no doubt about it, the plate is made for it and many of our customers use it this way. The autonomy is even excellent with a lifespan of about 18 months. However, I can confirm that the battery-powered plate will only deliver a dry contact (this is clearly indicated on the product sheet). If you want to trigger a latch that is not powered itself, then you must necessarily provide a power supply since the batteries (6v) will be too weak. On batteries, only a motorized gate or an element with its own power supply can be controlled. Sorry if there was confusion on this point. - The light that stays on and the need to cut the power This is typically related to a power supply that is too weak, you need at least 2A and sometimes up to 5A depending on the latch you want to control. Without this, the plate goes into fault mode to signal the error. Nothing very serious, just adapt the power supply transformer used and the problem will be solved. All these answers could have been provided to you directly by phone, just call us, our technicians are at your disposal, free of charge. Remaining at your service. Best regards, Christopher Security Market / Ultra Secure France
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
Good, Colissimo a bit slow (received one day late) Reason given it snowed a bit. But still satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
serious company, competent and available contact to recommend to friends
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2018
Very quick information, very professional team, I would recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
Correct quality price Service up to standard
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2018
R A S Quick delivery Very good advice Just lacks a bit of power to the siren for me but nothing annoying
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Thank you for your order and the feedback left. If necessary, please note that additional accessories can be added to your installation, thus making it ring faster. Do not hesitate to contact our team who will be happy to advise you. Best regards, Christopher securitemarche.fr / Ultra Secure France
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/12/2018
Arrived on time and as expected. Can't fault site, company or service.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/01/2019
When it says we have programmed your system, I assumed that it was all of it, not the case and trying to talk to Technical was very difficult because the phone was permanently engaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/12/2018
Good presentation, excellent speed of product shipment. I will recommend this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Very good!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/11/2018
good prices but not always fully aware of there products finer features
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/11/2018
Order was easy and delivery was fine.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2018
Haven't installed my post yet but next day and looks well made I'm happy with my purchase
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Verified Buyer
Rating: 4 out of 5
following a purchase from 21/11/2018
After a lot of research we chose Unltrasecure and were not disappointed. Any queries could be made by phone, and were always answered promptly by a knowledgeable human being!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2018
responsive and professional the material is not yet installed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2018
Good material that perfectly meets my expectations.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/11/2018
Easy to use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/12/2018
The order made by phone to avoid mistakes! I received a kit that doesn't really match but I will make do, we had to contact you again for the assembly because the right manual was not in the pack. Otherwise, the person who helped us by phone was very competent and friendly, the delivery and follow-up by email were very good, I have a very small apartment with a mini entrance and the red siren you can't miss aesthetically is not great. Finally, the main thing is that it gives the expected effect.
Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
First of all, thank you very much for the order placed.
Sorry if you feel you have been poorly advised according to your needs, we make every effort to do our best but sometimes the request can be misunderstood, and all of this is quite subjective.
However, we have guarantees to avoid disappointment (even partial) for our customers: you have 30 days to return your order and thus exchange it for more suitable equipment or, in the worst case, get a refund.
If you end up finding satisfaction with your installation, then no worries.
However, in the opposite case, do not hesitate to contact us again, our team will be happy to advise you as best as possible! We are here for that and it is out of the question that you remain with approximate equipment.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2018
Website quite clear and easy to navigate;
Just a small
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/11/2018
Delivered on time .
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2018
very helpful and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2018
I have already recommended it!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 19/12/2018
Good website, excellent customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2018
Weak alarm does not meet my expectations siren not powerful enough
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling.
The model ordered is very powerful, even if it remains subjective, we have rather satisfactory feedback. You never know, maybe your unit has a defect? In doubt, do not hesitate to contact our customer service who can guide you.
Otherwise, know that additional accessories can be added, including additional sirens. I think this will solve the problem. Again, do not hesitate to contact our services so that we can guide you.
Last point, like every customer with us, you have 30 days for return and exchange or refund if the product does not satisfy you.
Remaining at your complete disposal.
Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2018
It's very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2018
Available quickly by phone, provides information, opinions, and explanations. Serious to know.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2018
Speed and compliance of the shipment and the product
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2018
Good for bikes, light but no startup manual
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, there is indeed a commissioning document provided (in French of course). Maybe an oversight in your shipment? I ask that the necessary be sent to you by email. Best regards, Christopher Security Market / Ultra Secure France
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
Fast delivery, quick response to requests
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2018
good fast, good contact person
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2018
No issues
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2018
Efficient, professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/11/2018
Package received quickly, good product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/11/2018
The black cap is too visible, a color that blends better with the exterior would be better
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2018
fast
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/11/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2018
I only give 4 for now, product received but not tested.
Otherwise incredibly surprised to have so much information on the product sheet. I highly recommend your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2018
Very satisfied with the order, all that remains is to install it.
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