Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Please excuse us for this inconvenience.
In any wireless installation, the environment of use plays a significant role (number and size of walls, trees and other obstacles, unevenness, other wireless networks, ...). Please do not hesitate to contact our services before any purchase so that we can confirm the possibilities of the material according to your conditions (this varies for each customer).
In any case, please know that our company offers a 30-day period to try the products and return them for exchange or refund if your order does not meet your satisfaction. This is the best guarantee we can offer to cover these operational discrepancies depending on each installation.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2018
very good advice from the seller and no problem exchanging the other device that did not suit me.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
This site can be recommended, no problem or if there was a problem it was resolved seriously
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2018
Ok, nothing to say!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2018
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2018
it met my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2018
excellent service and good determination
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2018
Very good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2018
Very average as a system because following several changes of place the security system is not 100 percent reliable. Indeed, as soon as it rains, drizzles, fog, it does not work?? and we are not warned of intrusions on our property. Therefore, we do not recommend this product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this feeling, you are on a high-end product and customer feedback is positive, this material is very efficient. I lean towards two possibilities:
1) the installation of the material can be optimized - depending on your environment, advice can be provided to improve detection, do not hesitate to send us photos and a layout diagram, we can guide you
2) possibly a manufacturing defect, this is still electronics - after seeing the various improvements in point 1, we can carry out an exchange if necessary, the material being of course under warranty.
In any case, it is out of the question for you to remain dissatisfied with your installation, we are here to guide you. Do not hesitate to contact our services as many times as necessary, we will help you improve your installation until your complete satisfaction.
Personally remaining at your disposal if necessary.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2018
High-performance products
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/03/2018
There is a serious problem with the gate control combined.
Indeed, it turns off every time it is charging which forces one to press a button (which takes some time) to turn it back on and of course to be continuously attentive to the charge indicator bars.
No, it's not fatal but... there you go!
Otherwise, the rest works very well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience. Fortunately, this is not normal at all otherwise the product would not be really usable (even if you say it is not fatal, it remains too constraining).
I will ask the workshop to contact you to carry out a verification of the installation and, if necessary, an exchange of material.
Best regards,
Christopher
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/05/2018
Goods arrived promptly and were fit for purpose.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/02/2018
Good product overall but in my last order:
- One detector out of three does not work well
- One battery out of three out of service (completely drained)
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer,
Indeed, after consulting your file, I can see these two problems encountered, sorry for that.
The batteries are elements that we cannot test with each shipment. In batches, from time to time, a battery may be defective. I see the return of yours which was, as well as its replacement with a new one.
However, regarding the detector, these elements are tested (and even paired) before shipment, there must have been a problem during transport unfortunately. I confirm the warranty replacement that has been shipped today, you should receive it within 48 hours. If necessary, do not hesitate to come back to us for pairing.
Please excuse us for the inconveniences suffered, I hope you will still be satisfied with our services. I will gladly send you a discount voucher for your next order via email, also to thank you for your loyalty.
Best regards,
Christopher
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/02/2018
Bad products. Very unreliable detector mounting (look at what you sell to fix the detector). Sound beep too loud (we are not deaf). The remote control is either not suitable for the keychain or broke on the first day in my pocket. So bad product bad design. Best regards
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Sorry for your feelings regarding this product. However, we sell a significant number and have very good customer feedback. However, every comment is important to us and we strive to continuously improve our catalog, so we will pass this information on to the manufacturer. Please know that, in the face of your dissatisfaction, you had 30 days to return the merchandise for a refund. This is the guarantee our company offers to avoid any unhappy customer (everyone has different expectations and needs). Regarding the mounting - it is true that these small screws must be handled with care, otherwise the mounting can become too loose. Do not hesitate to contact our workshop, they may be able to provide you with a replacement support if necessary. These devices remain inexpensive, this must be taken into account. Regarding the beep - this is very subjective, some customers find it not loud enough, others do not want any beep. It all depends on each person's use, I suppose. In the face of mass feedback, we are modifying the product, but that is not the case here. Other products in our catalog may be suitable if necessary, again do not hesitate to consult us to discuss your needs. Regarding the remote control - I have never heard any comments regarding the keychain. Perhaps yours was weakened? I see you have 3 remote controls, do the others have the same characteristic? I think that overall this product remains a (very) good value for money, but the low cost can sometimes require some concessions. I hope nevertheless that this alarm remains usable (you did not mention this), otherwise do not hesitate to contact our services to look for a more suitable exchange, we will be happy to guide you. Best regards, Christopher securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 31/01/2018
Good value material, but the manufacturing is not always rigorous; fortunately with persistence, we get the product exchanged and it works in the end.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this, it is true that you had a very particular problem (never seen with us) that we had difficulty identifying. Glad that the exchanged material works correctly, and we remain at your disposal if necessary. Best regards, Christopher securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
the product unfortunately could not fit (required opening of ports requested by Orange, which the Asian supplier could not provide!) but good dialogue and return without problem from customer service;
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Indeed, unfortunately we do not have control over the different Internet boxes (and especially this Orange Livebox model which poses problems for us). Don't forget that we can offer you GSM solutions when you have network at home. Thank you for still leaving a positive review. As you have seen, we follow customers to the end, even if it is a refund. Remaining at your service for any other needs. Best regards, Christopher securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
Order shipped within very reasonable timeframes, and after-sales service attentive and helpful; the only problem, the alarm remote control I ordered is way too sensitive, just holding it in hand and brushing the button disconnects the alarm; I ordered a second one, but the phenomenon is the same, it's very annoying.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience encountered. Although these remote controls can sometimes be too sensitive and fragile, they are still supposed to be usable. Do not hesitate to return one of them so that we can check the defect and carry out a guaranteed handling (after checking the condition of the remote control). Best regards, Christopher securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2018
quick and compliant order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
Good service and very nice quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Quite easy to use and especially the customer service is very competent and knows the products very well
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/02/2018
Hello, I was unfortunate to receive partially defective material from the factory. Despite the goodwill and professionalism shown by Mr. Christopher and Arthur, it took two months for me to be able to use my material. (I acknowledge the great difficulty in diagnosing this type of problem) Today, I have material with one inactive area, even if it is sufficient for the goal I set, I think that security market should have offered me a commercial gesture. Wishing you good reception A.JEANCLAUDE
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir, Indeed, your malfunction was very particular. I am still satisfied to have managed to find the problem, as it was not easy. Fortunately, we know our material well! I asked Vincent to contact you again to offer you the exchange of the receiver, so that you are not blocked in the future by this inactive area. If I understood correctly, you would like to possibly keep the exchange detector, on which of course we can make you a gesture. I leave you to discuss the details with him (do not hesitate to call him directly if you have a moment). Personally remaining at your disposal if necessary. Best regards, Christopher
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2018
customer reception, quality price;
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2018
I am satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2018
Good product but the manual could be clearer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
very correct material - easy to install
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2018
very easy to install, ease of use
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2018
Remote control too sensitive
Random start or stop
But good for the price
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.
Best regards,
Christopher
securitemarche.fr
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
Fast delivery and great material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2018
Reactive support for after-sales service and questions
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/04/2018
Good service ordered online delivered a few days later
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Verified Buyer
Rating: 4 out of 5
following a purchase from 15/04/2018
Excellent DVR and easy to set up although would have been appreciated if the listing explained the hard drive needed fitting. but not a problem. instructions needed to be in bigger print as found it difficult to read. but overall a good product and value for money.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/04/2018
Very good, found products to be of good quality
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 12/04/2018
5 star customer service
3 star equipment (works great, looks cheap)
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 07/04/2018
All goods supplied correctly, on time and well packed , so no damage
V
Verified Buyer
Rating: 3 out of 5
following a purchase from 08/04/2018
Alarm won't ring my phone
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Oliver
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 01/04/2018
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