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V
Rating: 4 out of 5
Delivered on time as agreed
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2, 3 and 4 stars
Reset filtersV
Rating: 4 out of 5
easy to naviagte and pay
V
Rating: 2 out of 5
Apart the fact that I have received my package...service and delivery was terrible...I have not received any calls when the guy showed up at the door, despite the fact that I was home and there is no option to call anyone and help me about it. I had to change the option on the website to receive the package somewhere else and wait for another day just because it was hard for your guy to give me a call. I understand that you are always on the road and you have to make other deliveries, but it doesn't take more than 1 minute to show your customers some respect. I would definetly not use this service again.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
Thank you for the review, the problem with this delivery was that you requested in notes on the order for a delivery after 6pm, this was not an option being offered by any of our couriers (the couriers delivery hours are 8am - 6pm). Because of this we contacted you before the despatch on the 24th June 9.06 am by email (copy available) informing you that this option was not possible. We offered you alternative options including 1) a text message with a one hour delivery slot, 2) redirect the delivery to another address including your work address, 3) we could ask the courier to leave the package in a safe location for you , 4) or a full refund on the order. We did not receive an answer therefore we had no alternative but to despatch as you would be waiting for your good. We are very sorry this delivery didn't go as smooth as normal, but due to the facts listed above we would ask you to reconsider the score of the review.
V
Rating: 4 out of 5
Very good service alarm was easy to setup
V
Rating: 4 out of 5
Good service and delivery. Security post ordered was actually over packaged - a box within a box and then bubblewrap-all for a steel post! Crazy. However, the post is good. Only thing is the bolts supplied are very short and although they are into concrete - it would be more secure with longer bolts as I believe this post could easily be knocked over.
A
Rating: 3 out of 5
Order well packaged and delivered on time. No issues with the service. However, the material was of mediocre quality for the price. I should have suspected it when reading the description but 80€ for equipment that should be worth 10€ max in bulk, it's a bit expensive for storage.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
Sorry that this is your feeling, we are always disappointed when a customer is not satisfied.
Please know that these devices sell by the thousands all over Europe and on the contrary, they bring full satisfaction. I think it is even the number 1 product in our catalog.
I am therefore generally surprised by your comment. As a result, I wonder if it is not a misuse or misunderstanding of the product? Despite the well-written manuals, this sometimes happens, not everyone is necessarily comfortable with this type of material. Could you please give me more details on what does not suit you? Have you tried to contact our services by phone or email? We are here to help you set up your system or exchange if necessary.
Last point and not the least: to guarantee the satisfaction of our customers, we offer a 30-day return and refund period for any product that does not please. Hard to do better than that.
Furthermore, I want to clarify that yes we are a commercial company and need to make a living, but we do not sell products at a multiple of 8, that would be absurd.
We do not also play around selling products that do not work or work poorly, the products in our catalog are scrupulously chosen and in the case where they do not meet our quality charter, they are never sold.
At your disposal.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Well structured. Easy.
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A
Rating: 4 out of 5
Hello,
Please excuse us for this inconvenience.
This is very surprising because this alarm does sound very loud. I wonder if yours has a design problem then?
If not and it is just a simple volume issue, please know that you can, at a low cost, add additional sirens to your kit. The whole will work with the same remote control.
I will ask a technician to call you back to make the necessary checks.
Personally remaining at your disposal if needed.
Best regards,
Christopher
securitemarche.fr
Translated reviews
Please excuse us for this inconvenience.
This is very surprising because this alarm does sound very loud. I wonder if yours has a design problem then?
If not and it is just a simple volume issue, please know that you can, at a low cost, add additional sirens to your kit. The whole will work with the same remote control.
I will ask a technician to call you back to make the necessary checks.
Personally remaining at your disposal if needed.
Best regards,
Christopher
securitemarche.fr
Response from Ultra Secure (ultrasecuredirect.com)
Team attentive and very responsive. Good advice
A
Rating: 3 out of 5
The product is suitable but, you never know if the alarm is activated or passive. One time out of two, thinking I activated it before closing the door, I realize during the next visit that the alarm does not trigger
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello, Please excuse us for this inconvenience. I see that you exchanged about this with a technician yesterday and that you need to keep us updated on the results. In the meantime, another tip that does not seem to have been mentioned: did you know that this alarm has an exit delay? This allows you to be sure that you have activated the system properly (the arming beep) and gives you time to leave the premises without the system triggering. We remain at your disposal if necessary. Best regards, Christopher securitemarche.fr
V
Rating: 4 out of 5
VERY GOOD SERVICE
A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
this small control panel is very effective that's why I bought a second one
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A
Rating: 4 out of 5
Very serious site that you can trust
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A
Rating: 4 out of 5
Quick responses to my questions regarding the purchased product. Even online, it is possible to have good interlocutors! thank you
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A
Rating: 4 out of 5
No problem on the site, friendly and available staff. The material performs its functions well but the fixation is a bit fragile.
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A
Rating: 3 out of 5
The customer service is very close to the clientele to resolve a small problem I had, 2 additional sirens were forgotten during the shipment of an order. The problem was resolved quite quickly.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
Once again, sorry for the inconvenience caused.
According to your file, everything seems to be in place now, but do not hesitate to contact us if necessary, we remain at your disposal.
Best regards,
Christopher
securitemarche.fr
Once again, sorry for the inconvenience caused.
According to your file, everything seems to be in place now, but do not hesitate to contact us if necessary, we remain at your disposal.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
MATERIAL RECEIVED AS EXPECTED AND WORKING
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A
Rating: 4 out of 5
no problem, reliable in orders and deliveries
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A
Rating: 4 out of 5
Reactive and very explicit
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A
Rating: 4 out of 5
good
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A
Rating: 1 out of 5
IF the people are good advisors and serious, the product is not up to par. The detector triggers at the slightest wind when it is supposed not to react to moving vegetation. Now it works when it wants even though the batteries have been checked. Disappointing purchase
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
Please excuse us for this inconvenience.
Have you tried to contact us? I cannot find any record of a call from the number that was on the order.
Please know that these products are very reliable, we sell a significant quantity throughout the year and customers are satisfied (see reviews in general). But it is important to install the product correctly, which is why our service is here to guide you through the process.
Another important piece of information: it is not our policy to leave a customer with a product they cannot use. We have a sufficiently wide range to offer you something more suitable if the one you ordered does not fit (this can happen). And in the extreme case, we prefer to refund you.
The ultimate goal is to satisfy 100% of customers.
The best thing is to call our workshop so they can understand and give you installation advice.
We are available from Monday to Friday from 9 am to 6 pm non-stop at 09 72 30 88 88 (non-premium number).
I remain personally at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Please excuse us for this inconvenience.
Have you tried to contact us? I cannot find any record of a call from the number that was on the order.
Please know that these products are very reliable, we sell a significant quantity throughout the year and customers are satisfied (see reviews in general). But it is important to install the product correctly, which is why our service is here to guide you through the process.
Another important piece of information: it is not our policy to leave a customer with a product they cannot use. We have a sufficiently wide range to offer you something more suitable if the one you ordered does not fit (this can happen). And in the extreme case, we prefer to refund you.
The ultimate goal is to satisfy 100% of customers.
The best thing is to call our workshop so they can understand and give you installation advice.
We are available from Monday to Friday from 9 am to 6 pm non-stop at 09 72 30 88 88 (non-premium number).
I remain personally at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Nothing abnormal to report. Good site, good order, good delivery.
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A
Rating: 4 out of 5
Good communication about a part being out of stock with the proposal for its replacement. Reactive team
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A
Rating: 4 out of 5
Nothing to report, everything is ok
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V
Rating: 3 out of 5
Website OK but postage for small parts way too high
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thankyou for your review, we do offer Free Postage on all orders over £75, and charge £4.95 for orders under this, we accept that some deliveries will actually cost us over £6 and some £3, but due to automation on the web site we set the figure down the middle. I am sorry we do not have the infrastructure to charge different rates at the moment.
Thankyou for your review, we do offer Free Postage on all orders over £75, and charge £4.95 for orders under this, we accept that some deliveries will actually cost us over £6 and some £3, but due to automation on the web site we set the figure down the middle. I am sorry we do not have the infrastructure to charge different rates at the moment.
V
Rating: 4 out of 5
Ordered a small system for use on a boat, Arrived promptly. Some difficulty with set up as instructions were not clear, however customer services soon cleared up the confusion and system now in place and working adequately, we will review ongoing usage as time progresses
V
Rating: 4 out of 5
Prompt Service
V
Rating: 3 out of 5
The equipment supplied is very good, My windows and doors do not fit flush with the surrounds and on querying how to fit the door and window sensors was told to fit a spacer, which would be ok if you supplied the spacers.
V
Rating: 4 out of 5
Couldn't fault the web site
V
Rating: 4 out of 5
Works as expected
V
Rating: 3 out of 5
Some clearer advice around the positionglobe of PIRS would be useful.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Claire
Yes, we are happy with this, please call to arrange in advance because we are talking about peoples Security, we only see one party at a time.
Yes, we are happy with this, please call to arrange in advance because we are talking about peoples Security, we only see one party at a time.
V
Rating: 4 out of 5
Very good, website is a little difficult to navigate
V
Rating: 4 out of 5
Looks good and easy to set up but keypad will set alarm inside the house but not unset it. I have to take the keypad outdoors before it will unset the alarm
V
Rating: 2 out of 5
I have been a customer for many years and have always been very satisfied with the products. I recently ordered a replacement sensor for my wireless security system and it was necessary to re-establish my account. I was very surprised and disappointed to receive an e-mail regarding security online which printed very clearly my password. As I had used this password for many other websites, including online banking, I had to spend some time changing the password on these sites. Not so ultrasecure !
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
Thank you for the email, your password was always fully encrypted in the database, this was a personal email only to you, reminding you of the password you had chosen, however we can see many customers may not like this, therefore we have since removed the feature. The email will now state Password: Encrypted.
Regards
Mark
Regards
V
Rating: 2 out of 5
Basically the intercom phones struggle through masonry - limited to 20m max.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
I am sorry you have a problem with the Wireless Intercom, all of the Intercoms we sell are tested and advertised as results after 'clear line of sight' tests, we do not just rely of manufacturers claims as we always do our own tests. Wireless signals have to be tested this way, because there can be so many seen and unseen obstructions that may block a wireless signal, this could be unseen steel or electronics inside wall cavities, it can be local Wireless Transmission from devices such as TV, Broadband, Jammed (faulty) Wireless Electronics and many other factors, some that us the general public may not know about.
Because of this, we offer a clear 30-day money back to all customers, this gives them plenty of time to test the Intercom in their environment, if for any reason it doesn't work it can be sent back for a full refund providing it hasn't been damaged. It is impossible for us to know every eventuality in each installation, we apologize if this has caused you some inconvenience.
V
Rating: 4 out of 5
Very good & easy to use, ordered security alarm for my caravan which was easy to set up. I got in touch with firm with one or two queries quick & clear response given.
V
Rating: 4 out of 5
Would have given 5 stars because excellent help on the online chat and quick turnaround. Good prices too. Unfortunately have to pay for the return of a faulty item!
A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Professional in the approach. Very good.
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A
Rating: 4 out of 5
Trustworthy site. Item received on time as expected but it remains acceptable. User manual in French well explained
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Glad that you are generally satisfied.
Please excuse us if the time seemed long to you, we did respect the deadlines: ordered Friday afternoon, shipped Monday (we are closed on weekends), delivery to the relay point on Wednesday (48h delay for Bouches-du-Rhône).
What surprises me about the mentioned urgency is that the package was only picked up the day after tomorrow?
I hope nonetheless that you are satisfied with our service following the various phone exchanges.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
Glad that you are generally satisfied.
Please excuse us if the time seemed long to you, we did respect the deadlines: ordered Friday afternoon, shipped Monday (we are closed on weekends), delivery to the relay point on Wednesday (48h delay for Bouches-du-Rhône).
What surprises me about the mentioned urgency is that the package was only picked up the day after tomorrow?
I hope nonetheless that you are satisfied with our service following the various phone exchanges.
Remaining at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr