English 
A
Rating: 4 out of 5
Works correctly, effective
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Well, I regret that there are not more explanations about the material when buying, missing some spacers, had to put interfaces
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
We apologize for your feelings. I see that you called us 3 times before the sale and 4 times after, you should not hesitate if you needed more information.
Regarding the 'spacers', I am sorry, I do not understand. As my colleague indicated to you on December 19, depending on your installation, you needed to raise the door contact due to the fact that you have a shift. However, this is not something that is provided, I cannot understand what your son-in-law had more.
What I know: these door contacts are delivered with double-sided tape, period. Do not hesitate to contact our service by phone to give us more information. We strive to respond to each request as best as we can.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good, good advice
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A
Rating: 4 out of 5
Perfect, and within the deadlines
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A
Rating: 4 out of 5
Order placed on November 14, package available at the relay point on November 26. That's long! However, the wireless doorbell purchased works perfectly and the transmitters seem particularly well protected against humidity. It is possible to place the transmitters away from humidity (in the mailbox for example) and use a remote wired push button (I did it and it works perfectly). The announced range of 700 m in free field seems real.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I fear there has been confusion.
Your order, placed on Saturday 19/11 at 14:07, was shipped on Monday 21/11. Delivery to the relay point the next day, Tuesday 22/11 at 11:57, package that you picked up at 15:11 the same day.
The rest of your comment fits well with the product purchased, so I think you know well which order it is, but perhaps a small misunderstanding regarding the dates and another order you may have placed online?
Nothing very serious in any case, I just wanted to clarify because our quality of service is very important to me and my colleagues.
The main thing is that the material satisfies you.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Order the same day received the next day....
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A
Rating: 4 out of 5
Not bad.
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A
Rating: 3 out of 5
Very good site, the alarm is not bad, it's a bit rudimentary but it deters a bit. However, it is true that it is better to put several sirens if we want the neighbors to hear because the alarm is not very loud. For my part, it's for the phone call that I chose this alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
Indeed, you can add several sirens if necessary. This will amplify the sound, and there is never a limit to effectively scare a thief.
I am surprised that you find the sound not loud enough, this model rings very loudly and generally surprises our customers. Possibly a defect of yours? Do not hesitate to contact us so that we can do tests with you and see about exchanging the material.
Remaining at your disposal.
Best regards,
Christopher
A
Rating: 3 out of 5
The service is absolutely impeccable, the material sold, however, is of very poor quality. Bought in China at a fraction of the resale price in France, it's a good deal but customers do not get their money's worth!
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Sir,
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
I am somewhat surprised by your comment.
We did indeed have an issue with one of your products (this happens, whatever the brand, price, quality), which we replaced immediately before any return from you. A return that has never occurred on your part and that we cannot even claim from the supplier for warranty. A dry loss therefore (and who finances this according to you?).
However, this range is very, very appreciated by our customers, who only praise it for its quality AND prices.
We have not heard of any issue with the replacement material, so I deduce that its operation was correct.
Regarding your misplaced comment 'Bought in China at a fraction of the resale price in France, it's a good deal': yes, we are a commercial company, yes we need to make a margin. Why? Because we are a French company, we have to pay charges, salaries, taxes, VAT, import taxes, etc. etc. Do you really think all this is free?
Add that our customer service is WITHOUT fees, WITHOUT surcharges.
We do not practice exaggerated margins, I think our catalog is displayed at reasonable prices. Especially for the quality of service offered behind it. This is in any case the comment we generally receive.
You will excuse us for the inconvenience suffered, but I do not think you have been particularly wronged in this specific case.
We are always open to constructive comments, which I believe is not the case here.
We remain obviously, and despite everything, at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 4 out of 5
good web site and ordering process with tracking updates. Delivery time estimate was accurate to the hour.
V
Rating: 4 out of 5
I received my order from ultrasecuredirect quickly but there was a fault on the item so after speaking to ultrasecuredirect on the telephone was told to return it and posted it back to them on 20th December. The company received my returned item after the Christmas break on 28th December and I received a replacement item all set up for use on 5th January - excellent customer service. i would recommend this company.
V
Rating: 3 out of 5
We purchased a wireless door bell/alarm transmitter and 2 receivers: It took quite a bit of time to set up the unites because the instructions included in the boxes were NOT for the versions of the items we purchased. Eventually we figured out how to make them work, but we are greatly limited as to the available options, not having the ability to encode the system according to the directions supplied.
Response from Ultra Secure (ultrasecuredirect.com)
Hi David
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
Thank you for the review, we do send these products out already programmed therefore they should work out of the box, I am sorry if you didn't experience this, I am not sure what went wrong here.
You can change the dip-switches inside the Receivers and Transmitter giving you approximately 250 combinations for the Wireless signal, and you have 4 different channels to transmit back to the Receivers, you select the 4 channels by moving dip-switches 9 + 10 inside the Transmitter. If you need further assistance please give our technical staff a call on 01604 589414, option 2.
Regards
Mick
V
Rating: 4 out of 5
Good service although the website can be a little confusing and difficult to navigate on a pad rather than a larger screen PC
V
Rating: 4 out of 5
Goods arrived promptly but not clear on website that Sim card needed to be ordered separately. Now waiting for it to arrive so can't fully review product. Well packed and looks well made.
V
Rating: 3 out of 5
The website is fair but not always that easy to navigate, a common problem. Availability of technical advice is very variable in quality (depth). Smart Wireless Alarm, Built in Auto-Dialler & External PIR was rated a 150metrs but could not get a signal to the receiver on first floor landing at 20 metres outside house wall. Newish house with standard construction. PIR sensors round one corner each of building clad using box profile steel sheeting (0.5mm thick). Should have worked but it wouldn't. If I raised receiver up to window, just about receive the signal. One PIR supplied with a vital 'jumper' missing. Returned whole package (at my cost) to UltraSecure who very promptly refunded my purchase price. Only option with UltraSecure now is to buy 900metre strength beam units which are much more expensive. Bit concerned about life of batteries that are recharged by solar energy though. (Will I need expensive replacement batteries in 12, 18, 24 months time? No one knows.) May still trade with UltraSecure but must reassess carefully.
Response from Ultra Secure (ultrasecuredirect.com)
Dear My Hayman
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark
We are sorry the Smart Alarm wouldn't work in your application, we do test every single product line we ever sell, and only ever quote the results we get from these tests, we never simply reply on specifications from manufacturers. All wireless is tested in open air as it is impossible to know what type of obstructions may cause potential problems when the systems are in use, these obstructions are not always physical. It is unusual that the Smart will not operate on short range as it operates on the 868 frequency, but obviously it was not suitable for you. We wish you well with finding a system to suit your needs, and hope you come back to us for future projects.
Regards
Mark
V
Rating: 4 out of 5
Fast efficient service.
V
Rating: 4 out of 5
The documentation could be more helpful
A
Rating: 4 out of 5
Very easy to access. Good after-sales service
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A
Rating: 4 out of 5
Very good and especially effective
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A
Rating: 4 out of 5
No order or shipping problems.
Product conforms and easy to install. Attention, the siren quickly drains the batteries
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Product conforms and easy to install. Attention, the siren quickly drains the batteries
A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Simple, practical site.... instructions too simple, lacking many details on the equipment configuration. There is no technical manual with the equipment, but rather a guide for dummies. But everything works.
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A
Rating: 4 out of 5
Product compliant and responsive service
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V
Rating: 4 out of 5
Good fast service and helpful tech support. I haven't yet got it up and working so can't verify the device works as hoped.
A
Rating: 4 out of 5
Interesting; information supplemented by advice obtained over the phone.
The technical description of one of the ordered items was, however, not available.
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The technical description of one of the ordered items was, however, not available.
V
Rating: 4 out of 5
good
A
Rating: 3 out of 5
not great
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
We apologize for this inconvenience.
Can you tell us the reason why you are not completely satisfied?
Please know that our customer service is available at 09 72 30 88 88 (non-premium call) to help you use your product.
Furthermore, you have a 30-day period to return your order for a refund.
This is our way of ensuring that you are satisfied in all cases.
Remaining at your disposal.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
A+++
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A
Rating: 4 out of 5
Good for the order
For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
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For remote quotes terrible I requested a proposal to secure the house. Never sent despite a follow-up probably overwhelmed....
Response from Ultra Secure (ultrasecuredirect.com)
Hello Mr. Berger,
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
We apologize for this inconvenience.
I have noted your request from October 6, to which we responded by email with a quote the next day, October 7. Sometimes, unfortunately, emails get lost (spam or otherwise). I will immediately forward the email in question and then ask my colleague to call you back.
Glad you are satisfied with the intercom received.
Thank you for your trust.
Best regards,
Christopher
securitemarche.fr
A
Rating: 4 out of 5
Very good item but a bit expensive
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A
Rating: 4 out of 5
order recorded and received quickly
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A
Rating: 4 out of 5
good value for money
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A
Rating: 2 out of 5
the delivery was very long. products low quality.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
There is no reason for you to be dissatisfied with our products:
1/ We are here to listen to you and help you with the use and installation of your equipment, and this via a non-premium number. You used it before the sale, why didn't you do it afterwards?
2/ We offer a 30-day return period for a refund, it's your guarantee of satisfaction. You just need to return your order to us, we will refund you, it's that simple.
Regarding the delivery time:
- you ordered on Wednesday, October 5th in the afternoon
- your order was prepared and shipped the next day, Thursday 6th
- your order arrived at the pickup point 48 working hours later (on Monday, there is no delivery on weekends)
So a delivery in 24/72h as stated on our site, we really can't do faster than that. Unless you want to incur exorbitant express delivery fees from UPS or others... As a reminder, the shipping costs for your order amount to... 0.
However, a small note: you only picked up the package on Wednesday the 12th, so it couldn't have been that urgent!
Please know that we work daily to satisfy our customers (97% of them are), but sometimes the demands of these customers are unfortunately much too high.
We remain at your disposal if necessary.
Best regards,
Christopher
securitemarche.fr
V
Rating: 3 out of 5
Only problem was two of the batteries they sent were flat and one of the key fobs does not work despite following the instructions
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark
I am sorry you had some problems, we do test most products (where practical) before despatch, it is very unusual to have 2 flat batteries and a suspect remote control, please contact our customer service on 01604 589414, option 2 where we can resolve the problem, or email us your contact number and we can give you a call.
Regards
Mark
V
Rating: 4 out of 5
Very quick service, I received my goods the day after ordering. Efficient delivery, communicated by text allowing for suitable time and day. Dummy cameras I bought were too small in reality so ensure you check sizes on website.
V
Rating: 4 out of 5
Good
Helpful set up over the phone
Helpful set up over the phone
V
Rating: 4 out of 5
Good service and product. Had one query about drill size to use and received satisfactory reply from technical section.
V
Rating: 3 out of 5
Very helpful though promised me a discount but didn't answer my emails of how to claim for it when I ordered on line. Not a big deal as it would have only saved me a little but you shouldnt offer something and not provide it.
Response from Ultra Secure (ultrasecuredirect.com)
Hi Steve
I am sorry, we have checked all emails and can not find this email on record within the Inbox or Spam, could you please resend to [email protected] or give us a call on 01604 589414.
We do try to reply to every email, but obviously emails can sometimes get lost even though we do use Google Email Servers to try and get the most reliable service.
Regards
Mark
I am sorry, we have checked all emails and can not find this email on record within the Inbox or Spam, could you please resend to [email protected] or give us a call on 01604 589414.
We do try to reply to every email, but obviously emails can sometimes get lost even though we do use Google Email Servers to try and get the most reliable service.
Regards
Mark
A
Rating: 4 out of 5
Speed of order shipment
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A
Rating: 4 out of 5
Recent client (since April 2016). I have already made numerous purchases and, until today, I am satisfied with the products and services. Very serious company, good phone reception, responsive customer service, the products are of good quality/price ratio, and delivered very quickly. I just find it a shame that we cannot have customer reviews on the products, that is why I only give 4 stars.
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