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Rating: 4 out of 5
Good quality/price ratio material, a problem with one element quickly resolved by effective and responsive technical support.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
OK but points to improve for it to be perfect.
Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets
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Reliability of the equipment to be seen over time (some doubts).
Power of the indoor and outdoor sirens too weak.
Outdoor siren pressed against the support (wall) and therefore the sound is muffled.
Fragile mounting brackets
Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, Thank you for your feedback and constructive comments, which we will pass on to the manufacturer. Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
I am very satisfied with Securite Marche and its products
The advisors are responsive and attentive
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The advisors are responsive and attentive
A
Rating: 2 out of 5
I received the product well, it was compliant and quick, but the order was for my parents and I received it at my home. By paying via PayPal, my PayPal address replaced the one I had indicated. I realized this immediately. I informed customer service on the site (urgent case) and received no response. I was therefore forced to pay shipping fees (in addition to those already paid on the site and quite expensive) to forward the package. I then contacted customer service again and still received no response.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, We sincerely apologize for the inconvenience caused. Our purchasing system never retrieves PayPal details; only those you enter on our site are used, so I am confused about what may have happened. All customer correspondence (email, phone, mail, contact form) is saved in our customer files, but unfortunately, I see no trace of your requests, which explains why you did not receive a response. Did you click on 'Send message'? A confirmation appears in green when your message is sent. In any case, I will ask my customer service to contact you to better understand your complaint, and I remain personally at your disposal if necessary. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
The product did not exactly meet my expectations
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that. Please note that all our customers have 30 days to return an order and be refunded. Nevertheless, we are always at your disposal to try to find better solutions to your issues, and I will ask an advisor to call you to discuss. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
Good reception but the information on the products could be more precise, which in my opinion would have avoided me some rather unpleasant surprises
I am not very unhappy, but I think my experience could have been much better
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I am not very unhappy, but I think my experience could have been much better
Response from Ultra Secure (ultrasecuredirect.com)
Hello, We are constantly striving to improve our offer and thank you for your constructive feedback. We remain at your disposal for any further assistance. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
Received relatively quickly. Equipment works perfectly. No false alarms.
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Rating: 4 out of 5
Good: Well-designed site although a bit repetitive, fast delivery, effective product easy to install and use but a bit expensive and with a certain lack of autonomy!
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Rating: 3 out of 5
The siren noise is too low
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling. One of the advantages of this range is that you can add additional sirens (there is no limit to the number). We had the opportunity to test 3 or 4 sirens and I can confirm a good difference, it shakes! Do not hesitate to contact our service if you need help finding compatible additional elements. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
Weak description
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for this feeling, our product sheets are very detailed, we have never had feedback at this level (on the contrary, we are often told that there is too much...). Please feel free to send us any additional information you would like to see, we take all feedback constructively and it allows us to continuously improve our catalog. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
thank you
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Rating: 4 out of 5
Overall, correct, the technical service is more honest than the sales service. This is probably because the technicians know the products sold better than those who sell them. But a performing product apart from a few functions that I have not yet managed to master or that do not work. I still recommend. M.D
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Rating: 4 out of 5
The bracelet/pendant meets my expectations. The setup is a bit tedious (you need an old phone with a microchip). The battery life is not sufficient (3 days).
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Rating: 4 out of 5
I am very satisfied with the service and its diligence, the purchase was made within very reasonable timeframes. However, regarding the products, I dared to hope for a bit better from supposedly French material. Which surely is not (it is not indicated anywhere, which would surely be the case if it were), only the company is, but it hardly does better than 'China'. Although I am satisfied with the detector and its range (very superior to anything I have seen elsewhere), I am equally disappointed with the sound quality, low volume, and the deplorable choice of melodies offered. Perfect if you live in a 9 square meter attic (and in this case, there's no need to have 600 meters of range!) but really 'light' if you are in a somewhat spacious country house. What a pity that the more technology evolves, the more quality shrinks! I remember a chime when I was a child at my parents' house that was not only powerful but generated a 'ding-dong' of beauty and purity worthy of a vibraphone! It took 'progressing' 50 years to have a very artificial 'ding-dong', where the dong extinguishes the ding, preventing the B flat from making a nice minor third with the F. As for those like me whose deafness is no longer a mystery, it's better to put this bell on your head like a walkman, convenient!
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A
Rating: 3 out of 5
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. We strive to properly package orders and all packages leave in perfect condition, unfortunately, along the way they may take some hits. You should definitely refuse the package if it is in too bad a condition (although the products inside are also protected, so it is very rare for there to be actual breakage). After checking, you did not order an opening detector. As a reminder, here is what your order contains: 1x 3G Motion Detector 1x Additional Motion Detector 1x Remote Control 1x Standalone Keyboard This explains why you did not receive a magnet. Remaining at your disposal. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
The devices seem to be of good quality, delivery is fast. However, the box arrived 'dented' and the magnet for the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
Thank you for your response. Upon rereading the description of the construction kit, I realize that the opening detector is indeed not mentioned, unlike the explanatory video related to this product.
cf : https://www.youtube.com/embed/LYxOkuaXmJE?rel=0
Perhaps it needs to be updated if your kit has been modified.
Best regards,
Lucas Frey
A
Rating: 3 out of 5
The devices seem to be of good quality, the delivery is fast. However, the box arrived 'dented' and the magnet of the opening detector was missing.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for this additional information, I will forward it to the concerned team for verification and correction. Would you like us to send you a magnet? Best regards,
A
Rating: 3 out of 5
Good site but watch out for prices excluding tax
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Our site only displays prices including tax, could you please give me more information regarding your comment? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Rating: 4 out of 5
good
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Rating: 4 out of 5
For the product I ordered and received on time, I am fully satisfied.
Thank you and congratulations to the entire Securite Marche team.
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Thank you and congratulations to the entire Securite Marche team.
A
Rating: 4 out of 5
Does exactly what I expected. Very good equipment. However, the manual is a bit overloaded, too many explanations on the options mixed with the basic elements. It's a bit confusing...
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A
Rating: 4 out of 5
The order and delivery went well
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Meets the desired needs
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Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
A big thank you, have a good weekend
A
Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Thank you for getting back to me. It is precisely because of this battery life that I chose the product. Best regards?
A
Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, I couldn't take the call. Could they contact me by email? I will respond to the questions left by the person who called. Thank you for your help. Best regards, Jean-Christophe
A
Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, This is very (very) surprising because, for this product, we announce 18 months in a rather pessimistic manner, as customers have reported battery lives of several years... There must be an explanation for this, otherwise your product could be defective. I will ask our customer service to call you back to discuss. Sorry for the inconvenience caused. Best regards, Christopher / securitemarche.fr
A
Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
No problem, I will pass on the message and let him handle the rest. Best regards,
A
Rating: 3 out of 5
On the site, the product specifications mention 12 to 18 months of battery life with LR14 batteries. I had to change them after 6 months. Unfortunately, performance is three times lower than stated.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, My colleague tried to reach you yesterday around 5:10 PM (number ending in 768), without success, he left you a voicemail. Please contact him back when you are available. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
team attentive, everything went well
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Rating: 4 out of 5
I had an old defective intercom and was looking for a more modern solution with cordless phones. I found this site after searching and contacted the technical service to explain my case. True professionals who guided me well on the board to choose. It was purchased and installed. Now the product is good but not extraordinary (the handsets discharge quite quickly for my taste, the board sometimes does not want to open remotely). Overall satisfied with my purchase anyway.
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Rating: 4 out of 5
Everything worked well.
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Rating: 4 out of 5
the minimum order is a bit too high
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Rating: 4 out of 5
Article as described, delivered shortly, all options are there for the greatest happiness of my client
This article offers so many placement possibilities that it took a few days to choose..
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This article offers so many placement possibilities that it took a few days to choose..
A
Rating: 4 out of 5
One of the modules got wet.. I opened it and dried it... since then everything works correctly.. good product
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Rating: 4 out of 5
Fast and nothing to report
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Rating: 4 out of 5
Very serious and efficient company, good products, but quite expensive, the BT range has some triggers without reason, siren power a bit weak
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Rating: 4 out of 5
Material compliant
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Rating: 4 out of 5
RATHER SATISFACTORY;
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