Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
The device is well made, seems robust. It triggers between 9 and 10 meters but the sound of the siren certainly does not reach the announced level. Its main interest lies in the extension of the alarm but it is necessarily exposed to remain effective which makes it vulnerable to destruction. In summary, a useful purchase as an accessory.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Serious company, excellent customer service! I recommend
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/04/2022
I don't know because it is broken!!! but an exchange is in progress
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Response from Ultra Secure (ultrasecuredirect.com)
Dear customer, I see that in the meantime your camera has been taken care of and replaced under warranty. If you are satisfied with this handling, I invite you to reevaluate your review. Remaining at your service. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2022
Available, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2022
All OK. A suggestion? When replacing an ordinary entrance door with a
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Perfect
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Your alarm dating from 2018, it is true that the remote control may have suffered blows (keys, coins, etc.) that can deteriorate it. After a few years of use, the other explanation that could make sense following your detail "connection problem" is simply a dead battery. Had you tried to replace it? Remaining at your service if necessary. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/04/2022
Very satisfied however remote control connection problem with the accessories had difficulty connecting with the others, I hope this one lasts longer.
But I recommend to all those very satisfied alarm system connected to my mobile.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,
No, precisely the remote control I put in a pocket of my jacket without anything with it is at the level of pressing the close or deactivate button the red light blinks from time to time I have changed the batteries several times, already a hassle it is better than the first model, otherwise overall I am very satisfied with my purchases. I hope this one will last and work.
Sincerely Mr G,L
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2022
PRODUCT COMPLIES WITH WHAT I WANTED
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/04/2022
Very efficient service and quick delivery.
For the price of the product, to me the quality appears slightly disappointing.
It does work ok though and that's what matters. Time will tell if the outdoor sensors remain watertight.
V
Verified Buyer
Rating: 2 out of 5
following a purchase from 07/04/2022
Very poor instructions on web site about the use of sim card
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir Thank you for the review, having checked your order we notice that you ordered without adding a SIM Card, there are three options when adding to cart, 1) No SIM Card, 2) 20 Plan SIM Card, 3) 50 Plan SIM Card. We are sorry you did not see this or the information within the text content about choosing a SIM Card, we would welcome your opinion of what extra information you would advise we could do to prevent other customers overlooking the fact. We could default the listing to add a SIM Card but we feel this would be unfair to customers wanting to supply their own. Your advice is welcome, we look forward to your reply Regards Mark
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/04/2022
Order received quickly, nothing to say, no problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2022
Good exchange with the advisor. Delivery on time, simple installation
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
Very responsive sales service, order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Missing a user manual for Reolink camera as the manufacturer's site is poor
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2022
Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/03/2022
Very dissatisfied, I will contact customer service and see what they propose. The indoor and outdoor sirens trigger for no reason, the remote control does not stop the sirens (this happens in the middle of the night too). The cherry on the cake, after deactivating the alarm, the sirens went off again... In short, unusable alarm.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these problems, this is obviously not normal. I see that you contacted our service on April 8, to which we responded the same day. We have not had any further correspondence from you since. Could you please call us back to resolve this? Thank you in advance. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2022
put in touch with a very competent and attentive person, fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2022
after-sales service improved
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
order, delivery, and use impeccable.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/03/2022
received one part out of two, the second received after a call
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2022
Delivered on the scheduled date and conforms to my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/11/2021
Good after-sales service, they helped me finalize the configuration of the alarm system. It's easier when you live on-site. After 5 months of use, my installation works wonderfully, except that sometimes my remote control has false contacts. Probably due to the battery moving inside its housing, just need to secure it with silicone.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the problem encountered. I see that your product has indeed been returned for exchange as it was consuming batteries abnormally. This is rare but can happen with electronics. In this case, of course, the batteries are also covered. Best regards, Christopher / securitemarche.fr
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
The site is good, but there are no stickers to put on the axes, and the batteries failed after two months, they are not guaranteed, it's (consumable) not very commercial.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, the batteries have failed again, batteries that you changed in May when I returned the unit for overconsumption. Your report concluded that the unit is not at fault, that it is the batteries, but the first and last set comes from you. You were also supposed to cover the four sets that I changed. How can I be assured as stated in your description for 7 to 8 months? I also have problems with the remote control that does not always work. Awaiting your response, have a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Good material, delivery on time. Not 5 stars because I contacted customer service by email, but it remained unanswered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Fast and careful delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/02/2022
I will give 5 stars when my problem is resolved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
After 2 months of use, the product is compliant and satisfactory. It remains to be seen if its durability is superior to the gadget products from GMS and justifies the price difference.
Product easy to install, however the connectivity between elements is moderately effective despite favorable conditions.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2022
Good product overall, a few small bugs from time to time, especially for triggering or deactivating with the remote control, but it does the job because of the high sensitivity of the motion detector and quite loud ringing. Site with a lot of choices and attentive customer service, good advice, very friendly and nice staff. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2022
Correct product, meets part of my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
The detectors I bought do not always detect the passage of vehicles
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2022
The installation of my product was very easy but the operation is incomplete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/03/2022
Listening on the phone, very professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/03/2022
Very good material, a bit complicated to initialize, but the problem may come from Orange (multi sim card), but with the help of your advisors, it was able to do it! This is the 2nd one we buy in 1 month, so we are satisfied. Let's see in the long run.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
Very good
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