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Rating: 4 out of 5
Very good contact, order compliant and deadline respected
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
Summary of reviews
Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
The site is OK, the delivery is also. The doorbell works, but we can't choose the type of ringtone..
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Rating: 4 out of 5
SINCE THE HOSTING SITE BURNED, navigation is more complicated and the 'search' window is no longer operational, so you have to scroll through all the proposed kits to choose the one you need
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Rating: 1 out of 5
Call via SIM card (unlocked) never worked, after multiple attempts I give up, no big deal........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, In 9 out of 10 cases, the problem you are experiencing is related to the PIN code that has not been removed from the SIM card, as explained in the manual. All these devices are tested before being shipped, so it is very rare for the product to suffer a defect afterwards. Please feel free to contact us again if the problem did not come from there. Best regards, Christopher / securitemarche.fr
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Rating: 4 out of 5
I ordered the same product three times, two years ago, last year and this year. The ringtones from last year and two years ago are of better quality (sounds) than this year's.
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Rating: 4 out of 5
Good after-sales service.
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Rating: 4 out of 5
Interesting quality-price ratio. Very easy to install. Image quality very satisfactory.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
It is not always easy to navigate between the sections to find the desired item. But once that is done, everything becomes simpler.
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Rating: 4 out of 5
Good site, reliable material worked very well after a year of activity, if I had to do it again, I would order from this site.
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Rating: 3 out of 5
The remotes are of average quality, often need to open the case to properly replace the battery for good contact.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. Indeed, we have already seen this contact problem with the battery, however once replaced, it should not happen again. I will ask our customer service to call you to proceed with an exchange. Best regards, Christopher / securitemarche.fr
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Rating: 4 out of 5
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Rating: 4 out of 5
Easy navigation, very good product
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Rating: 4 out of 5
Very good, fast shipping. Responsive customer service.
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Rating: 4 out of 5
The order, delivery, and commissioning everything is perfect. The only regret I have, and it is important, is that the cell has too narrow an angle. I would have preferred it to have an angle of 180 degrees to cover a wider area.
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Rating: 4 out of 5
very professional thank you.
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Rating: 4 out of 5
I often have to recharge it
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Rating: 4 out of 5
Impeccable
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Rating: 4 out of 5
Excellent service, however the system has some shortcomings that I have already reported.
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Rating: 3 out of 5
Very good customer service, they exchanged my defective doorbell that was less than a year old without any problem. However, the product received in exchange is not new, it has multiple small scratches as well as some marks... A bit disappointed even if the 'new' one works very well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, this is obviously absolutely not normal. We do send new products, but they are checked and handled before shipping. Although we strive to be careful, it is possible that a mishandling created this. Of course, we can exchange it again, no problem. Best regards, Christopher / securitemarche.fr
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Rating: 4 out of 5
product conforms ..delivery within the deadlines
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Rating: 4 out of 5
Search not always very intuitive, but once the alarm or accessory is found, everything goes well and delivery is fast.
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Rating: 4 out of 5
I particularly appreciated the follow-up on my order, the responsiveness to answer our questions.
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Rating: 4 out of 5
Good after-sales service
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Rating: 4 out of 5
Everything is perfect except for the remote control whose activate button triggers too easily in my pocket. Also, the plastic keychain attachment is too fragile and breaks quite quickly
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Rating: 4 out of 5
Quickly delivered, very good product
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Rating: 4 out of 5
Super warm commercial and technical service
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Rating: 3 out of 5
The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these encountered problems. Here are some responses to your comments: - the joint of these detectors is adjustable, which allows for simplified installation, then you just need to tighten them and they won't move in the wind - the battery life depends on usage and configuration (number of passages, trigger delay, etc.), but in no case should the battery last 2 months (except in extreme environments, for example, hundreds of passages per day) In any case, do not hesitate to contact our customer service, we are at your disposal to help you. If there is a problem with the equipment, it is of course under warranty for 2 years. Our goal is for you to be satisfied, so if, as here, you are not, we can gladly consider an exchange for more suitable equipment. Remaining at your service. Best regards, Christopher / securitemarche.fr
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Rating: 1 out of 5
There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct
V
Rating: 4 out of 5
Works well and easy to install. Just wonder how long the sticky bit will last?
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Rating: 4 out of 5
easy to order, value for money, customer service great, order arrived on time
V
Rating: 4 out of 5
Poor and misleading product installation instructions for Ultrasecure 800 Long Range Gate Bell. However, telephone query to sort issue out.
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Rating: 3 out of 5
Rrasonable
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Rating: 4 out of 5
REALLY PLEASED ALL ROUND. THANK YOU SO MUCH,
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Rating: 4 out of 5
Was a little smaller than I anticipated . However a good product all round
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Rating: 4 out of 5
Everything conforms to the order and everything works.
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Rating: 3 out of 5
Product a bit flaky, I feel like it may worth replacing with an alarm from an established home security firm once possible . Messaged support to ask about an issue and they never came back. Alarm seems to work for now, but not inspiring too much confidence.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sirs
Thank you for the review about the Shed Alarm, I am sorry you have not had a reply to a question, but we can find no record of any emails from you asking these questions, can you please resend the email to [email protected] where we will be happy to answer the best we can.
We look forward to hearing from you soon
Regards
Mark
Thank you for the review about the Shed Alarm, I am sorry you have not had a reply to a question, but we can find no record of any emails from you asking these questions, can you please resend the email to [email protected] where we will be happy to answer the best we can.
We look forward to hearing from you soon
Regards
Mark
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Rating: 4 out of 5
Shed alarm arrived on time and complete (nothing obviously missing) Waiting to install
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Rating: 3 out of 5
CAPRICIOUS FUNCTIONING
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Rating: 4 out of 5
Good contacts, responsive
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