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Rating: 4 out of 5
Salespeople available, attentive, tailored responses. Reactive customer service.
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Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2, 3 and 4 stars
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Rating: 4 out of 5
Product easy to install, however the connectivity between elements is moderately effective despite favorable conditions.
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Rating: 4 out of 5
Good product overall, a few small bugs from time to time, especially for triggering or deactivating with the remote control, but it does the job because of the high sensitivity of the motion detector and quite loud ringing. Site with a lot of choices and attentive customer service, good advice, very friendly and nice staff. I recommend
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A
Rating: 4 out of 5
Correct product, meets part of my expectations
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A
Rating: 4 out of 5
The detectors I bought do not always detect the passage of vehicles
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A
Rating: 4 out of 5
The installation of my product was very easy but the operation is incomplete
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A
Rating: 4 out of 5
Listening on the phone, very professional
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A
Rating: 4 out of 5
Very good material, a bit complicated to initialize, but the problem may come from Orange (multi sim card), but with the help of your advisors, it was able to do it! This is the 2nd one we buy in 1 month, so we are satisfied. Let's see in the long run.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Very good contact, order compliant and deadline respected
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A
Rating: 4 out of 5
The site is OK, the delivery is also. The doorbell works, but we can't choose the type of ringtone..
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Rating: 4 out of 5
SINCE THE HOSTING SITE BURNED, navigation is more complicated and the 'search' window is no longer operational, so you have to scroll through all the proposed kits to choose the one you need
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A
Rating: 1 out of 5
Call via SIM card (unlocked) never worked, after multiple attempts I give up, no big deal........
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, In 9 out of 10 cases, the problem you are experiencing is related to the PIN code that has not been removed from the SIM card, as explained in the manual. All these devices are tested before being shipped, so it is very rare for the product to suffer a defect afterwards. Please feel free to contact us again if the problem did not come from there. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
I ordered the same product three times, two years ago, last year and this year. The ringtones from last year and two years ago are of better quality (sounds) than this year's.
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Rating: 4 out of 5
Good after-sales service.
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Rating: 4 out of 5
Interesting quality-price ratio. Very easy to install. Image quality very satisfactory.
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Rating: 4 out of 5
Fast delivery.
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Rating: 4 out of 5
It is not always easy to navigate between the sections to find the desired item. But once that is done, everything becomes simpler.
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Rating: 4 out of 5
Good site, reliable material worked very well after a year of activity, if I had to do it again, I would order from this site.
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Rating: 3 out of 5
The remotes are of average quality, often need to open the case to properly replace the battery for good contact.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for the inconvenience caused. Indeed, we have already seen this contact problem with the battery, however once replaced, it should not happen again. I will ask our customer service to call you to proceed with an exchange. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
Easy navigation, very good product
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Rating: 4 out of 5
Very good, fast shipping. Responsive customer service.
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Rating: 4 out of 5
The order, delivery, and commissioning everything is perfect. The only regret I have, and it is important, is that the cell has too narrow an angle. I would have preferred it to have an angle of 180 degrees to cover a wider area.
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Rating: 4 out of 5
very professional thank you.
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Rating: 4 out of 5
I often have to recharge it
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A
Rating: 4 out of 5
Impeccable
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A
Rating: 4 out of 5
Excellent service, however the system has some shortcomings that I have already reported.
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Rating: 3 out of 5
Very good customer service, they exchanged my defective doorbell that was less than a year old without any problem. However, the product received in exchange is not new, it has multiple small scratches as well as some marks... A bit disappointed even if the 'new' one works very well.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for that, this is obviously absolutely not normal. We do send new products, but they are checked and handled before shipping. Although we strive to be careful, it is possible that a mishandling created this. Of course, we can exchange it again, no problem. Best regards, Christopher / securitemarche.fr
A
Rating: 4 out of 5
product conforms ..delivery within the deadlines
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Rating: 4 out of 5
Search not always very intuitive, but once the alarm or accessory is found, everything goes well and delivery is fast.
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Rating: 4 out of 5
I particularly appreciated the follow-up on my order, the responsiveness to answer our questions.
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Rating: 4 out of 5
Good after-sales service
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Rating: 4 out of 5
Everything is perfect except for the remote control whose activate button triggers too easily in my pocket. Also, the plastic keychain attachment is too fragile and breaks quite quickly
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Rating: 4 out of 5
Quickly delivered, very good product
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Rating: 4 out of 5
Super warm commercial and technical service
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Rating: 3 out of 5
The customer service holds up, however the products, I define them as cheap junk; the detectors easily go out of adjustment, even with very little wind. I had to replace some batteries 2 months later. I regret my purchase, there are better products on the market.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello, Sorry for these encountered problems. Here are some responses to your comments: - the joint of these detectors is adjustable, which allows for simplified installation, then you just need to tighten them and they won't move in the wind - the battery life depends on usage and configuration (number of passages, trigger delay, etc.), but in no case should the battery last 2 months (except in extreme environments, for example, hundreds of passages per day) In any case, do not hesitate to contact our customer service, we are at your disposal to help you. If there is a problem with the equipment, it is of course under warranty for 2 years. Our goal is for you to be satisfied, so if, as here, you are not, we can gladly consider an exchange for more suitable equipment. Remaining at your service. Best regards, Christopher / securitemarche.fr
V
Rating: 1 out of 5
There may or may not be something wrong with the product I bought but a week later it is still not working. Hugely complicated and stressful exercise. Not worth the hassle.
Response from Ultra Secure (ultrasecuredirect.com)
Dear Customer I am sorry you have had issues with this 4G Battery Camera, I believe you have now spoken to our technical team and it appears the issue is with the 4G signal in the location where you were trying to use the Camera. If you need to talk to them again please contact us. Unfortunately 4G Cameras rely on a 4G Phone signal for correct operation, just as all of our mobile phones need a network signal to work, in some cases using a SIM Card from a different supplier can give you a better phone (network) signal (for example trying EE if O2 is struggling, or O2 if Vodaphone is struggling), obviously you know the location better than we do. I hope you get it resolved. Regards Mark Ultra Secure Direct
V
Rating: 4 out of 5
Works well and easy to install. Just wonder how long the sticky bit will last?
V
Rating: 4 out of 5
easy to order, value for money, customer service great, order arrived on time