Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 832 published reviews
5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Order received on time. Device works well despite the distance and walls, so it meets expectations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2020
Good supplier, easy to deal with and with prompt delivery.
John hannah
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 05/06/2020
Fast efficient service and good first hand advice on the range of products.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
Excellent service, knowledgeable advisor.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
We are very satisfied with our order.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/05/2020
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
So far, happy with the product, the phone contact I had for questions was professional, good advice... Installation is very simple and quick. I will complete the kit later...
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/05/2020
Very serious site. Speed of service. Careful shipping.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/05/2020
Perfect,
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Nothing to say, everything went well
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
No problem, good advice by phone.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Excellent, fast, serious, good advice, shop to recommend. I will buy from them again without problem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/05/2020
Nothing to report, everything is fine
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Very clear, very good... nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/05/2020
Impeccable device, very well explained for use, to recommend. Our gate is well protected and detected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
great advice and very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/05/2020
In accordance with my request. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
very good value for money! VERY HAPPY after 10 years..
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
COMPLIANT, FAST, MISSION ACCOMPLISHED
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Never disappointed! Impeccable service and advice, fast delivery Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very simple navigation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
A very responsive and friendly customer service, with advice before purchase that does not push excessively to consumption. The site works well and the order is simple. I will not hesitate to order again or to ask questions to customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/05/2020
Doesn't seem very sturdy, issues with deactivating my alarm
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

First of all, thank you for your order.

You shouldn't have any particular issues with this alarm, we sell a considerable number and do not have particularly negative feedback.

However, and this is probably the most important information, if the product does not suit you, do not hesitate to return it for exchange or refund, you have 30 days to do so.

Remaining at your service.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/05/2020
Material conforms to my order. Easy installation, the material being pre-configured.
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
The company provides very good information to the customer for precise use and does not push for the purchase of unnecessary accessories. Installation and usage instructions are very well done.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Information before ordering, good advice alarm not yet installed but seems to be of very good quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Works perfectly, advice by phone for the installation a bit particular in my case, I call the number, I am directly passed to a technician, I think there are few companies that operate this way.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/05/2020
Technician and after-sales service are top-notch
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
The site is user-friendly, and you can find everything you need in the field of detection and surveillance.
The product descriptions are detailed.
Moreover, the product I ordered was delivered within the expected time and is perfectly in line with what I expected.
Another advantage, this seller is located in France in the Nantes region!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Excellent phone advice: available and friendly did not try to sell me the higher model but the model that corresponds to my need only!
Delivery faster than expected
Serious and professional material easy to install and works perfectly well!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/05/2020
Very good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/05/2020
Very clear site, fast shipping. Material (intercom door phone large door) apparently of good quality to see over time. Site to recommend.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Very good service. Available.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/05/2020
Very good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/05/2020
Very good service always attentive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/05/2020
Fast delivery and the products work perfectly.
Thank you.
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