Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Nothing to report, everything went very well.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
Delivery in 12h congratulations.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
Product arrived quite quickly despite the health crisis.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2020
Very good.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2020
Serious and delivery respected within the expected timeframe! I recommend security works!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
do not change anything these super I spoke to all my friends and people around me I continue to place orders thank you very much
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2020
Posted a few weeks ago, works perfectly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Very good product
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/04/2020
Easy to use cameras. Even camera at shed 60 ft away from the router .Only thing I did not understand was that each camera needs a power supply so need to think about outside power (2mtr max to power point)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
Impeccable customer service, ultra-fast shipping, perfect item that screams just as it should!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
Everything went very well, fast, products well packaged, product compliant nothing to report.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Everything went well, from advice to delivery of the order. Equipment installed without difficulty and providing complete satisfaction.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2020
Fast delivery, top phone advice.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/03/2020
Very serious and competent site, very good contact, device that works wonderfully.
I really recommend it.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/03/2020
No criticism to formulate
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/03/2020
very professional honest
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
Good product excellent quality/price ratio
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2020
Good advice, accessible by phone, good material.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/03/2020
Very low-end remote control.
If not functional detector.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Very surprised by this review left, the remote control of this device was completely redesigned about 2 years ago and we have very few issues with the new sturdier model (we distribute about 10,000 units per year...).

Do not hesitate to contact us directly so that we can try to provide you with solutions, perhaps yours has a design defect? Of course, this is covered by warranty.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
very good material
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Very good listening and precise answers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2020
serious company and fast delivery time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/03/2020
Top service !!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2020
The material seems to be of quality, to see over time.
Pleasant and helpful team
To recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/03/2020
super contact I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
very good and reliable product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 06/03/2020
navigation on the site is pleasant, delivery and packaging perfect, efficient customer service, however I could not install the products because we are in confinement
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/03/2020
Good.
Fast delivery, product functioning perfectly in accordance with the description.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/03/2020
Good advice but unfortunately a categorical refusal from the after-sales service after a breakdown after 3 weeks: refusal to extend the trial period, payment at my expense
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Response from Ultra Secure (ultrasecuredirect.com)
Hello Madam,

I am sorry for what happened with your installation.
Unfortunately, as I replied to your previous review, this is a device that you damaged, and we cannot be held responsible for that.
However, we were able to repair the device at a low cost (for the record, 25 €), I find that already very reasonable.

I reiterate that the trial period is legally set by our terms of sale – for us, it is 30 days (the legal minimum is 14 days).
The fact that you are on vacation in Mexico is not a valid justification to extend this period.

Best regards,
Christopher
Ultra Secure France (securitemarche.fr)
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
Fast shipping, very responsive and pleasant customer service for a question. Perfect!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
Hello
very well received I will contact you again after the lockdown to get information about the SIM card to insert
best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2020
Products conform to the description on the site, the operation is perfect.
Let's see now over time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/03/2020
Fully meets my expectations.
Best regards
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/03/2020
Very good merchant with real after-sales support which is rare these days. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/03/2020
Superb quality
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/03/2020
The interlocutors are very responsive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2020
Material conforms to the offer, fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/03/2020
Good product easy to install conforms to the description I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2020
Fast reception. The item works perfectly and meets all my expectations and what it promised.
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