Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 833 published reviews
5 9 176 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2019
Great! For the information and keeping commitments
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Verified Buyer
Rating: 3 out of 5
following a purchase from 12/04/2019
Would have been four stars if the barrier was not damaged overall very good service
Response from Ultra Secure (ultrasecuredirect.com)
Dear Sir
I am sorry you didn't receive the parcel in perfect condition, we take a lot of time and pride with packaging and have been criticized in the past for over packaging parcels. We have no reported history of you having a problem, could you find the time to email us ([email protected]) or reply to this comment with explanation of the problem, as we like to learn from any problem our customers may have had.
We appreciate your feedback and look forward to your reply
Regards
Mark
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/03/2019
Everything was perfect, delivery on time, good quality material.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 10/04/2019
5 star, delivery was spot on, excellent product.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 17/04/2019
O.K.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/02/2019
very good, friendly welcome and attentive technicians, careful and competent. To recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/04/2019
Brilliant next day delivery easy to set up I was just having one problem with a sense I rang the company and a guy called Peter helped me with the problem over the phone. Thanks
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 14/04/2019
Excellent service and products.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/04/2019
Nice piece of equipment easy to programme
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Verified Buyer
Rating: 5 out of 5
following a purchase from 11/04/2019
Excellent communication, speed of delivery, quality of product & price, thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 09/04/2019
Easy to order from, delivery came very fast.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/03/2019
Good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/03/2019
fast, efficient product as described thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/04/2019
Easy to find what I am looking for. Very detailed discription of items. First rate videos.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/04/2019
user friendly
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Verified Buyer
Rating: 5 out of 5
following a purchase from 05/04/2019
Quick delivery, good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/03/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/03/2019
friendly technical service, available and competent
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/04/2019
Good product. Excellent service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/03/2019
listening and skills of the advisors
proposed pre-programmed material and complete installation file
very satisfied with this company
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Verified Buyer
Rating: 5 out of 5
following a purchase from 04/04/2019
Easy to use web site and ordering
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/03/2019
fast and efficient
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/04/2019
Excellent and great communication
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Verified Buyer
Rating: 3 out of 5
following a purchase from 03/04/2019
I found the attachment between the PIR sensor and the wall bracket to be very weak. you only have a very small screw to assemble these two items together. other than that the alarm is working fine.
Response from Ultra Secure (ultrasecuredirect.com)
Thank you for the feedback, we will take your comments on board, we are pleased the Alarm is working for you in general.
Regards
Mick
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/03/2019
Super efficient and fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/03/2019
Very good site, you can ask your questions by phone, you will get a response to your needs and guided in your purchase.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/03/2019
Very professional
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/02/2019
very good and good information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/03/2019
Competent people, easy to reach and good products
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Verified Buyer
Rating: 5 out of 5
following a purchase from 18/03/2019
A very good product and company and a technical department that goes the extra mile to help, would highly recommend.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/04/2019
very effective device speedily delivered
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/03/2019
found product i required at right price, fast well packed delivery
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Verified Buyer
Rating: 5 out of 5
following a purchase from 02/04/2019
Delivery arrived the following day, great website
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/04/2019
I ordered a battery alarm for my garage and was delighted with the 130 db alarm from this company, an excellent product for a reasonable price
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/03/2019
I bought an alarm kit ref. F007-0311.00 with an additional remote control and 1 door detector F007-0260-00. For information, I have Vincent, the sales manager. SUPER in every way, well advised, very patient, courteous, and I placed an order with him over the phone and received it a few days later. I took about 20 to 30 minutes to install everything (in a garage). Perfect, everything is programmed from the house 'Ultra Secure'. I recommend 100%. Guy
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/04/2019
Excellent descriptions of products and easy to use. Very happy with my alarm and the price!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 05/03/2019
no problem
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Verified Buyer
Rating: 5 out of 5
following a purchase from 30/03/2019
Excellent service and next day delivery on my driveway security posts.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 31/03/2019
Product arrived quickly and was pretty straightforward to install.
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