Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 905 published reviews

5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 08/02/2019 à 15h50 following a purchase from 30/01/2019

Good salesperson, attentive, he guided and advised me well on the desired equipment

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Acheteur Vérifié

Published on 08/02/2019 à 15h45 following a purchase from 29/01/2019

Phone contact, accessible advice.

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Acheteur Vérifié

Published on 08/02/2019 à 15h44 following a purchase from 27/01/2019

Nothing to complain about, site conforms to the ad, Satisfied with my purchase.

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Acheteur Vérifié

Published on 08/02/2019 à 15h43 following a purchase from 25/01/2019

Impeccable service. Nothing to complain about.

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Acheteur Vérifié

Published on 08/02/2019 à 11h12 following a purchase from 04/01/2019

Excellent order tracking and advice for the installation of the equipment

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Acheteur Vérifié

Published on 08/02/2019 à 10h50 following a purchase from 31/12/2018

very good

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Acheteur Vérifié

Published on 07/02/2019 à 08h29 following a purchase from 07/01/2019

clear and precise

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Acheteur Vérifié

Published on 07/02/2019 à 07h34 following a purchase from 23/01/2019

Perfect. Good advice, fast delivery

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Acheteur Vérifié

Published on 06/02/2019 à 23h47 following a purchase from 10/01/2019

Very good explanation.

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Verified Buyer

Published on 06/02/2019 à 23h45 following a purchase from 26/01/2019

Arrived quickly, great product. All working.

Verified Buyer

Published on 05/02/2019 à 16h11 following a purchase from 28/01/2019

Excellent site very easy to navigate.
Very informative and details of product explained very good

Verified Buyer

Published on 05/02/2019 à 13h53 following a purchase from 28/01/2019

very good

Acheteur Vérifié

Published on 04/02/2019 à 14h59 following a purchase from 22/01/2019

After requesting information by phone, very well informed. Quick online order, delivery in 48 hours, configured kit, nothing to say.
I would recommend if needed and I recommend this very serious company.

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Verified Buyer

Published on 04/02/2019 à 13h44 following a purchase from 27/01/2019

Very good

Verified Buyer

Published on 04/02/2019 à 13h33 following a purchase from 27/01/2019

Very good service

Verified Buyer

Published on 04/02/2019 à 13h29 following a purchase from 28/01/2019

Very efficient dispatch of order and very satisfied with products

Acheteur Vérifié

Published on 03/02/2019 à 15h10 following a purchase from 25/01/2019

I bought 2 UltraPIR kits for 2 garages and everything works perfectly with a Free 2E SIM card (each), I camouflaged the 2 receivers with speaker fabric by just cutting the small detection window, so they disappear among the shelves, it also reduces the brightness of the small red light, moreover I did not fix them as I can transport them and place them in my car, in my apartment, or anywhere that may need occasional surveillance, Great. Thanks to the advisors from SecurityMarket who respond to all our calls.

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Acheteur Vérifié

Published on 03/02/2019 à 08h25 following a purchase from 23/01/2019

As the delivery arrives with the configured equipment, installation and commissioning are easy.

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Acheteur Vérifié

Published on 02/02/2019 à 15h31 following a purchase from 08/01/2019

well organized and fast, need to see the equipment over time.

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Acheteur Vérifié

Published on 02/02/2019 à 11h44 following a purchase from 21/01/2019

very responsive

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Acheteur Vérifié

Published on 02/02/2019 à 11h24 following a purchase from 17/01/2019

The package was well received and packaged, very good product.

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Acheteur Vérifié

Published on 02/02/2019 à 08h31 following a purchase from 23/01/2019

Order conforms to the request, top delivery within the deadlines, nothing to say, perfect

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Acheteur Vérifié

Published on 01/02/2019 à 21h12 following a purchase from 22/01/2019

Delivery of the product as presented within the allotted time

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Acheteur Vérifié

Published on 01/02/2019 à 21h02 following a purchase from 11/01/2019

Very good

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Acheteur Vérifié

Published on 01/02/2019 à 20h10 following a purchase from 09/01/2019

Well advised, good product.

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Acheteur Vérifié

Published on 01/02/2019 à 19h47 following a purchase from 10/01/2019

deadlines respected. Equipment conforms to expectations. Pre-programmed and easy to install. NICKEL

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Acheteur Vérifié

Published on 01/02/2019 à 19h14 following a purchase from 21/01/2019

Package conforms & fast delivery

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Acheteur Vérifié

Published on 01/02/2019 à 18h07 following a purchase from 12/01/2019

Very good advice, sent within the deadlines. Very professional. I highly recommend

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Acheteur Vérifié

Published on 01/02/2019 à 17h54 following a purchase from 22/01/2019

Very good, fast

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Acheteur Vérifié

Published on 01/02/2019 à 17h04 following a purchase from 24/01/2019

Nothing to report, everything is correct

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Acheteur Vérifié

Published on 01/02/2019 à 16h39 following a purchase from 17/01/2019

Very clear, very responsive. Very competent people, very fast service and delivery. Really to be recommended for seriousness

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Verified Buyer

Published on 01/02/2019 à 16h34 following a purchase from 25/01/2019

Very good around very helpful good price service good quick delivery would like to say thank you for everything would recommend

Acheteur Vérifié

Published on 01/02/2019 à 15h52 following a purchase from 25/01/2019

very good contact in terms of telephone relations

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Acheteur Vérifié

Published on 01/02/2019 à 15h35 following a purchase from 16/01/2019

compliant

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Acheteur Vérifié

Published on 01/02/2019 à 15h29 following a purchase from 17/01/2019

Nothing to report - Very good service

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Acheteur Vérifié

Published on 01/02/2019 à 14h16 following a purchase from 22/01/2019

packaging delays everything is correct

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Acheteur Vérifié

Published on 01/02/2019 à 13h32 following a purchase from 12/01/2019

Super nothing to report

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Acheteur Vérifié

Published on 01/02/2019 à 12h11 following a purchase from 24/01/2019

Effective!

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Acheteur Vérifié

Published on 01/02/2019 à 11h05 following a purchase from 17/01/2019

The device works very poorly. The intercom works more or less audibly, once the door release is activated, the intercom keeps its light on, but no longer communicates. It is imperative to cut the power to be able to use it again. Not to mention that the purchase does not specify that an external 12VDC power supply is necessary. In this case, why provide batteries... I strongly recommend not to buy this product.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 01/02/2019

Hello, Sorry for this feedback which is clearly very negative. I would like to provide you with answers on several points: - Battery operation only: Yes, I confirm that this is possible, no doubt about it, the plate is made for it and many of our customers use it this way. The autonomy is even excellent with a lifespan of about 18 months. However, I can confirm that the battery-powered plate will only deliver a dry contact (this is clearly indicated on the product sheet). If you want to trigger a latch that is not powered itself, then you must necessarily provide a power supply since the batteries (6v) will be too weak. On batteries, only a motorized gate or an element with its own power supply can be controlled. Sorry if there was confusion on this point. - The light that stays on and the need to cut the power This is typically related to a power supply that is too weak, you need at least 2A and sometimes up to 5A depending on the latch you want to control. Without this, the plate goes into fault mode to signal the error. Nothing very serious, just adapt the power supply transformer used and the problem will be solved. All these answers could have been provided to you directly by phone, just call us, our technicians are at your disposal, free of charge. Remaining at your service. Best regards, Christopher Security Market / Ultra Secure France

Acheteur Vérifié

Published on 01/02/2019 à 10h55 following a purchase from 24/01/2019

Very good contact, fast delivery, top materials

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