Customer reviews of Ultra Secure (ultrasecuredirect.com)

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
5 9 239 85% 4 1 343 12% 3 240 2% 2 37 0% 1 46 0%

Summary of reviews

Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.

Reviews 1, 2, 3 and 5 stars

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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2018
very good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Very good phone reception, fast delivery and product completely meeting my expectations, for the setup, a very competent technician called.
Thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/10/2018
very clear
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 02/10/2018
JUST AS DESCRIBED THANK YOU
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Correct material for the price and friendly staff who answer questions.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 01/10/2018
Good
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Very user friendly and informative
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2018
The detector does not trigger quickly.
Disappointed with the product.
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for that. Knowing this model, there is a strong chance that it is simply a misunderstanding of the product (sincerely). Did you carefully read the manual? Especially after arming, you have (like most alarm systems) a 30-second exit delay to respect (to allow you to leave the premises). After this delay, the detector will trigger immediately, without any delay.
The best thing to do in a case like this is to call us at 09 72 30 88 88 (non-premium number) to discuss with a technician who can explain all this operation to you. It's a shame not to go through our team who is at your service (we are known for this extremely effective customer service) and to immediately leave a negative review.

We remain at your service.

Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Great, I am satisfied with my purchase and recommend it
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/09/2018
Product compliant
Deadlines respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
Very good
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/09/2018
Excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 30/09/2018
easy to use and order
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very good, impeccable service, careful and attentive. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/09/2018
Very easy to install. Very good result. And especially very good telephone explanations
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Verified Buyer
Rating: 5 out of 5
following a purchase from 28/09/2018
Prompt service and easy to set up and install. So far so good.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/09/2018
very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/09/2018
Perfect, very serious and competent, promised deadline, respected deadline, Thank you
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Present and patient on the phone for all advice and explanations. I definitely recommend!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/09/2018
very good and fast
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/09/2018
we live in a rurual part of the country, but our order was delivered next day. Thank you
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Nothing to report, as always
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
PRO FAST AND SERIOUS THANK YOU
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
very positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
Fast and efficient.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/09/2018
Very responsive and professional team.
Customer service responds very effectively to technical questions asked.
The ordered material was delivered on time and perfectly meets the need.
I recommend this site.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/09/2018
Very good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/09/2018
I give a rating of 5 out of 5 very good from every point of view
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/09/2018
The purchased product is of poor quality
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Response from Ultra Secure (ultrasecuredirect.com)
Hello,

Sorry for this feeling.
I see that you placed a first order of 3 copies in 2014 and then a new one recently. I don't quite understand this new order if the product is of poor quality? Did you notice a difference in quality between those from 2014 and the one from 2018?
Please do not hesitate to contact our services to resolve the encountered problem; we are here to avoid any inconvenience. Without contact, we unfortunately cannot help you.

Best regards,
Christopher
Security Market / Ultra Secure France
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/09/2018
Very professional, fast shipping, very good advisor
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
fast delivery (48h), impeccable packaging...Thank you.
.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/09/2018
Impeccable.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/09/2018
Excellent. I recommend!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/09/2018
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/09/2018
Very good, great follow-up and service, thank you to them.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 22/09/2018
good
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/09/2018
Listening to customers
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/09/2018
Thank you for your efficiency and for following up on orders, and I highly recommend your purchases on the site. Thank you again
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