Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 26/04/2018 à 15h23 following a purchase from 26/01/2018

Quality of the material, speed of shipping.

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Acheteur Vérifié

Published on 26/04/2018 à 15h21 following a purchase from 31/01/2018

very good material and advice

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Acheteur Vérifié

Published on 26/04/2018 à 15h19 following a purchase from 29/01/2018

Very commercial and competent

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Acheteur Vérifié

Published on 26/04/2018 à 15h05 following a purchase from 29/01/2018

Fast delivery
Very simple material to use and install
Otherwise, a remote control broke after a few weeks and was exchanged for a new one
I recommend

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Acheteur Vérifié

Published on 26/04/2018 à 15h00 following a purchase from 11/01/2018

very good, I received my package very quickly without difficulty

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Acheteur Vérifié

Published on 26/04/2018 à 14h50 following a purchase from 16/01/2018

Close to customers

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Acheteur Vérifié

Published on 26/04/2018 à 14h45 following a purchase from 11/01/2018

order received very quickly, nothing to say about the material. I recommend

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Acheteur Vérifié

Published on 26/04/2018 à 14h45 following a purchase from 10/02/2018

Very good

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Acheteur Vérifié

Published on 26/04/2018 à 14h37 following a purchase from 07/02/2018

Very serious site, the person who answers the phone knows very well what they are selling, bravo and thank you again.
Regarding the material, perfect, the only small complaint is that the remote control for turning off the alarm or starting it has buttons that are too soft, be careful not to turn off the alarm when putting it in your pocket.

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Acheteur Vérifié

Published on 26/04/2018 à 14h32 following a purchase from 09/01/2018

SPEED AND GOOD PRODUCTS

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Acheteur Vérifié

Published on 26/04/2018 à 14h28 following a purchase from 04/02/2018

Very serious site

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Acheteur Vérifié

Published on 26/04/2018 à 14h16 following a purchase from 10/01/2018

Very good

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Acheteur Vérifié

Published on 26/04/2018 à 14h13 following a purchase from 09/01/2018

Remote control too sensitive
Random start or stop
But good for the price

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/05/2018

Hello,

Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 26/04/2018 à 14h13 following a purchase from 07/02/2018

I appreciated the welcome and professionalism of the person who responded. However, the equipment I purchased has problems with assembly regarding the size of the screws and the diameter of the holes that accommodate the screws.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 03/05/2018

Hello,

Sorry for this inconvenience.
If we can be of any assistance, please do not hesitate to contact us.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 26/04/2018 à 14h06 following a purchase from 02/02/2018

Very good. The people you have are attentive. They take the time to answer the questions you ask.

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Acheteur Vérifié

Published on 26/04/2018 à 13h54 following a purchase from 02/02/2018

Very good, serious, compliant product and fast shipping. Recommended site.

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Acheteur Vérifié

Published on 26/04/2018 à 13h38 following a purchase from 08/02/2018

Perfect, fast delivery, cheap product, and small quality but does its job perfectly. I recommend, and will definitely order again.

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Acheteur Vérifié

Published on 26/04/2018 à 13h33 following a purchase from 08/02/2018

Listening, advice on current products and those in preview, appreciated payment by bank transfer, nothing to say!

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Acheteur Vérifié

Published on 26/04/2018 à 13h25 following a purchase from 10/02/2018

fast

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Acheteur Vérifié

Published on 26/04/2018 à 13h22 following a purchase from 30/01/2018

Great. After-sales service

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Acheteur Vérifié

Published on 26/04/2018 à 13h18 following a purchase from 06/02/2018

Very good. Very good listening on the phone if there is a problem. Very satisfied.

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Verified Buyer

Published on 25/04/2018 à 14h31 following a purchase from 17/04/2018

Well set out and clear in all respects.

Verified Buyer

Published on 24/04/2018 à 14h17 following a purchase from 16/04/2018

Brilliant with very quick delivery

Verified Buyer

Published on 24/04/2018 à 08h08 following a purchase from 09/04/2018

As described. Perfect. Speedy delivery. Would like to think the LED's will last for many years.

Verified Buyer

Published on 20/04/2018 à 16h51 following a purchase from 12/04/2018

Excellent - easy to follow!

Verified Buyer

Published on 18/04/2018 à 10h14 following a purchase from 06/04/2018

Excellent service.

Verified Buyer

Published on 17/04/2018 à 21h19 following a purchase from 09/04/2018

I HAD TO RETURN AN ITEM AND ORDER A REPLACEMENT. ALL WAS PERFECT

Verified Buyer

Published on 17/04/2018 à 18h06 following a purchase from 08/04/2018

As described..removable parking bollard, good delivery...easily fitted.

Verified Buyer

Published on 17/04/2018 à 14h40 following a purchase from 08/04/2018

Alarm won't ring my phone

Response from Ultra Secure (ultrasecuredirect.com) Published on 17/04/2018

Dear Mr Oliver
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps

Verified Buyer

Published on 17/04/2018 à 14h29 following a purchase from 07/04/2018

As described good quality and came quickly.

Verified Buyer

Published on 17/04/2018 à 13h41 following a purchase from 09/04/2018

Very professional
Excellent service

Verified Buyer

Published on 14/04/2018 à 18h41 following a purchase from 05/04/2018

The website was easy to navigate. The order arrived promptly.

Verified Buyer

Published on 14/04/2018 à 15h42 following a purchase from 06/03/2018

Very efficient

Verified Buyer

Published on 13/04/2018 à 18h46 following a purchase from 04/04/2018

Excellent customer service

Verified Buyer

Published on 13/04/2018 à 15h22 following a purchase from 30/03/2018

Service was excellent. Product was delivered quickly with easy to follow setting up instructions.

Verified Buyer

Published on 13/04/2018 à 11h33 following a purchase from 31/03/2018

5 start, good communication, after sales

Verified Buyer

Published on 11/04/2018 à 17h18 following a purchase from 02/04/2018

Very good

Verified Buyer

Published on 11/04/2018 à 16h42 following a purchase from 28/03/2018

Ordered a replacement remote for my alarm, item was delivered very quickly

Verified Buyer

Published on 11/04/2018 à 15h03 following a purchase from 29/03/2018

I ordered my parking post on a Thursday and even though it was a bank holiday on both the Friday and Monday, it still arrived by DPD on Tuesday afternoon. Excellent service, good quality product. Thank you

Verified Buyer

Published on 11/04/2018 à 14h06 following a purchase from 29/03/2018

very pleased indeed! what a nice piece of security equipment this is & very neat I set it up in an hour and that includes the positioning of the PIR unit and door sensor and the keyfobs.. logging them was a breeze with the main computer host. and the set up with the phone alarm was brilliant! I can see if the alarm has went off from my mobile phone RECOMMENDED!!