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A
Rating: 5 out of 5
Very serious site
Translated reviews
Customer reviews of Ultra Secure (ultrasecuredirect.com)
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 10 905 published reviews
Summary of reviews
Ultra Secure consistently delivers promptly and reliably, with fast shipping and on-time or early delivery across multiple mentions. The product quality and ease of installation are highlighted by clear instructions, straightforward setup, and well-functioning devices such as intercoms and alarms that work effectively right away. Customer service is repeatedly praised for responsiveness, politeness, and helpful problem resolution, including prompt follow-ups and attentive assistance when issues arise. Teams are described as professional and knowledgeable, providing accurate advice and ensuring orders meet stated needs and specifications.
Reviews 1, 2, 3 and 5 stars
Reset filtersA
Rating: 5 out of 5
Very good
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A
Rating: 3 out of 5
Remote control too sensitive
Random start or stop
But good for the price
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Random start or stop
But good for the price
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.
Best regards,
Christopher
securitemarche.fr
Sorry for the inconvenience caused. Indeed, these remote controls are sometimes sensitive, but it's true, as you say, they are not the most expensive.
We are nevertheless trying to work with the manufacturer to improve this. These new remote controls will be retroactively compatible with this range. Please keep an eye on our site, we hope to have new solutions to offer you in a while.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
I appreciated the welcome and professionalism of the person who responded. However, the equipment I purchased has problems with assembly regarding the size of the screws and the diameter of the holes that accommodate the screws.
Translated reviews
Response from Ultra Secure (ultrasecuredirect.com)
Hello,
Sorry for this inconvenience.
If we can be of any assistance, please do not hesitate to contact us.
Best regards,
Christopher
securitemarche.fr
Sorry for this inconvenience.
If we can be of any assistance, please do not hesitate to contact us.
Best regards,
Christopher
securitemarche.fr
A
Rating: 5 out of 5
Very good. The people you have are attentive. They take the time to answer the questions you ask.
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A
Rating: 5 out of 5
Very good, serious, compliant product and fast shipping. Recommended site.
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A
Rating: 5 out of 5
Perfect, fast delivery, cheap product, and small quality but does its job perfectly. I recommend, and will definitely order again.
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A
Rating: 5 out of 5
Listening, advice on current products and those in preview, appreciated payment by bank transfer, nothing to say!
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A
Rating: 5 out of 5
fast
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A
Rating: 5 out of 5
Great. After-sales service
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A
Rating: 5 out of 5
Very good. Very good listening on the phone if there is a problem. Very satisfied.
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V
Rating: 5 out of 5
Well set out and clear in all respects.
V
Rating: 5 out of 5
Brilliant with very quick delivery
V
Rating: 5 out of 5
As described. Perfect. Speedy delivery. Would like to think the LED's will last for many years.
V
Rating: 5 out of 5
Excellent - easy to follow!
V
Rating: 5 out of 5
Excellent service.
V
Rating: 5 out of 5
I HAD TO RETURN AN ITEM AND ORDER A REPLACEMENT. ALL WAS PERFECT
V
Rating: 5 out of 5
As described..removable parking bollard, good delivery...easily fitted.
V
Rating: 3 out of 5
Alarm won't ring my phone
Response from Ultra Secure (ultrasecuredirect.com)
Dear Mr Oliver
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps
We are sorry you have experienced some issues with getting the phone calls working, this could be a few things including a SIM Card issue (have you activated the roaming sim card on the suppliers web site please), it could be the Phone Calls need turning ON (#8#), or SMS (#9#), have you tried programmed the telephone numbers using the Country Code (UK 0044, then dropping the (0). We assume you have a mobile phone signal in the location of the Alarm. Have you left the alarm for 30 seconds or more to see if it calls you, you can turn the Siren OFF (#7#) whilst doing this if you have it turned ON. If these do not help, please contact our technical staff by telephone or email who will get you going, their number is 01604 589414, option 1 or email [email protected]. Rest assured we will get you going, we have sold thousands of these Alarms in the UK & Europe. I hope this helps
V
Rating: 5 out of 5
As described good quality and came quickly.
V
Rating: 5 out of 5
Very professional
Excellent service
Excellent service
V
Rating: 5 out of 5
The website was easy to navigate. The order arrived promptly.
V
Rating: 5 out of 5
Very efficient
V
Rating: 5 out of 5
Excellent customer service
V
Rating: 5 out of 5
Service was excellent. Product was delivered quickly with easy to follow setting up instructions.
V
Rating: 5 out of 5
5 start, good communication, after sales
V
Rating: 5 out of 5
Very good
V
Rating: 5 out of 5
Ordered a replacement remote for my alarm, item was delivered very quickly
V
Rating: 5 out of 5
I ordered my parking post on a Thursday and even though it was a bank holiday on both the Friday and Monday, it still arrived by DPD on Tuesday afternoon. Excellent service, good quality product. Thank you
V
Rating: 5 out of 5
very pleased indeed! what a nice piece of security equipment this is & very neat I set it up in an hour and that includes the positioning of the PIR unit and door sensor and the keyfobs.. logging them was a breeze with the main computer host. and the set up with the phone alarm was brilliant! I can see if the alarm has went off from my mobile phone RECOMMENDED!!
V
Rating: 5 out of 5
Good quality and fast service thank you
V
Rating: 5 out of 5
Excellent
V
Rating: 5 out of 5
Easy ordering and superfast delivery. Perfect!
V
Rating: 5 out of 5
Very user friendly
V
Rating: 5 out of 5
Excellent service
V
Rating: 5 out of 5
Excellent service can't fault
V
Rating: 5 out of 5
Prior to ordering the product I reviewed on the website I sent an email to Ultrasecuredirect outlining my requirement, they responded by phoning me to discus and recommended the product I subsequently purchased. It arrived as specified and was easy to install. One of the mobiles I ordered had a fault I phoned Ultrasecure and within 24 hours they had sent a replacement. Impressed!!!
V
Rating: 5 out of 5
very good thank you
V
Rating: 5 out of 5
Excellent, ordered and arrived next day!
V
Rating: 5 out of 5
Very professional will use again many thanks