Customer reviews of Ultra Secure (ultrasecuredirect.com)

9,6 /10

Based on 10 832 published reviews

5 9 175 85% 4 1 340 12% 3 239 2% 2 36 0% 1 42 0%

Summary of reviews

Ultra Secure is consistently praised for reliable service, fast and efficient delivery, and responsive customer support. Customers highlight clear product information, helpful pre-purchase advice, and thorough after-sales assistance, with quick access to manuals and helpful technicians during installation. The store earns praise for dependable order tracking, punctual deliveries, and products that meet or exceed expectations, including easy setup and strong performance in real-world use. Overall, customers repeatedly note professional staff, detailed guidance, and timely shipping as core strengths.

Reviews 1, 2, 3 and 5 stars

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Acheteur Vérifié

Published on 16/02/2018 à 10h53 following a purchase from 07/12/2017

Excellent site with a physical presence and excellent technician coming to your aid if needed. A more than satisfied customer.

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Acheteur Vérifié

Published on 16/02/2018 à 10h05 following a purchase from 04/12/2017

Order ok, staff attentive to your needs.

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Acheteur Vérifié

Published on 16/02/2018 à 09h59 following a purchase from 13/12/2017

Very satisfied!

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Acheteur Vérifié

Published on 16/02/2018 à 09h56 following a purchase from 03/01/2018

I am happy with the product and the service.

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Acheteur Vérifié

Published on 16/02/2018 à 09h30 following a purchase from 23/12/2017

Nothing to report, everything ok: order, delivery, payment, installation.

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Acheteur Vérifié

Published on 16/02/2018 à 09h19 following a purchase from 10/12/2017

VERY GOOD. THANK YOU.

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Acheteur Vérifié

Published on 16/02/2018 à 08h59 following a purchase from 29/11/2017

No manual in French for programming and forgot a transformer for the siren.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 16/02/2018

Hello,

Sorry for this oversight, did you not receive your manuals in the package? Often they are set aside and forgotten or end up at the bottom of the box.
But more than the manuals, do not hesitate to contact us, we are here to help you and it is much more effective. This type of material remains very specific and each order and each installation is different, it is difficult to have a manual that describes all situations and in most cases (like yours by the way), there is a preparation of products specifically adapted to the customer's needs.

Regarding the transformer, I have noted that it was shipped to you on December 6th.

Remaining at your disposal if necessary.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 16/02/2018 à 08h42 following a purchase from 03/01/2018

Material perfectly meets my expectations, I recommend this site managed by very attentive and easily reachable people.
5 stars without problem....

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Acheteur Vérifié

Published on 16/02/2018 à 08h27 following a purchase from 03/12/2017

++++

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Acheteur Vérifié

Published on 16/02/2018 à 08h22 following a purchase from 15/12/2017

good

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Acheteur Vérifié

Published on 16/02/2018 à 08h19 following a purchase from 21/12/2017

Unreliable material. Difficult to insert the key into the hoop.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 19/02/2018

Thank you for your response.
I understand, this type of material is not easy to repair once installed. But very honestly, just try a little penetrating oil, I am sure it will solve the problem.

Best regards,

Acheteur Vérifié

Published on 16/02/2018 à 08h18 following a purchase from 30/11/2017

Competent, available, and responsive despite a material that was not working.

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Acheteur Vérifié

Published on 16/02/2018 à 08h17 following a purchase from 30/12/2017

Did not receive a response to my question.
Disappointed not to have received a mount for my external siren to put it on the wall.

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Response from Ultra Secure (ultrasecuredirect.com) Published on 16/02/2018

Hello,

I do not understand because your email of January 17 was indeed answered the next day, you even confirmed receipt of this response... Did you send another email? I see nothing since that last message.

Regarding the external siren, there are no special mounts, just screw it to the wall.
Moreover, all product sheets on our site clearly indicate what is included or not, so no surprises at this level.

However, we remain at your complete disposal for any other questions you may have, our service is recognized for that.

Best regards,
Christopher
securitemarche.fr

Acheteur Vérifié

Published on 16/02/2018 à 07h56 following a purchase from 11/12/2017

Material conforms to the description. Fast delivery.

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Acheteur Vérifié

Published on 16/02/2018 à 07h51 following a purchase from 15/12/2017

Very good attention to customer satisfaction. Efficiency, Availability, and good commercial sense.

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Acheteur Vérifié

Published on 16/02/2018 à 07h49 following a purchase from 27/12/2017

Excellent site. Interesting materials. Very complete documentation.

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Acheteur Vérifié

Published on 16/02/2018 à 07h31 following a purchase from 20/12/2017

Outdoor alarm system + integrated wireless siren.
Happy with my purchase, so far everything works great, the quality is very good and easy to install and use. I recommend to my friends for their house in the countryside.

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Acheteur Vérifié

Published on 16/02/2018 à 07h23 following a purchase from 30/11/2017

Serious company. Fast delivery
Attentive / responds to phone calls and emails, which is not always the case for other sites.
I recommend.

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Acheteur Vérifié

Published on 16/02/2018 à 07h13 following a purchase from 03/01/2018

very good

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Acheteur Vérifié

Published on 16/02/2018 à 07h13 following a purchase from 30/12/2017

Very good in every respect

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Acheteur Vérifié

Published on 16/02/2018 à 06h56 following a purchase from 21/12/2017

I had made a mistake in setting up my equipment. I called 'securitemarche' and to my great surprise, I was advised masterfully. Thank you.

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Acheteur Vérifié

Published on 16/02/2018 à 06h10 following a purchase from 18/12/2017

Fast and competent. Efficient after-sales service.

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Acheteur Vérifié

Published on 16/02/2018 à 05h57 following a purchase from 06/12/2017

I found what I wanted on Securite Marche. Fast service and quality product. The alarm bracelet is very good, light and very effective. I recommend.

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Acheteur Vérifié

Published on 16/02/2018 à 05h27 following a purchase from 14/12/2017

Perfect

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Acheteur Vérifié

Published on 16/02/2018 à 05h26 following a purchase from 02/12/2017

Fast and efficient

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Acheteur Vérifié

Published on 16/02/2018 à 05h02 following a purchase from 04/12/2017

Fast purchase and reception. Perfect product

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Acheteur Vérifié

Published on 16/02/2018 à 04h46 following a purchase from 07/01/2018

Very serious

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Acheteur Vérifié

Published on 16/02/2018 à 04h39 following a purchase from 13/12/2017

Very good product easy to install it has already proven itself!!! A burglar in flight!!! And the securitemarche team is perfect, well done

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Acheteur Vérifié

Published on 16/02/2018 à 04h28 following a purchase from 20/12/2017

Very good

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Verified Buyer

Published on 14/02/2018 à 09h26 following a purchase from 25/01/2018

Orange and Black?

Verified Buyer

Published on 13/02/2018 à 17h45 following a purchase from 04/02/2018

Good product, easy to navigate the website and orders quickly dispatched.

Verified Buyer

Published on 10/02/2018 à 14h40 following a purchase from 01/02/2018

I bought a simple alarm/door alert system.
They are a great company, they take the time to test and set up the gear before sending it out. I bought another later for another of my properties from them.

Verified Buyer

Published on 09/02/2018 à 15h30 following a purchase from 31/01/2018

Very helpful staff and an altogether excellent service. I would not hesitate to recommend.

Verified Buyer

Published on 09/02/2018 à 13h14 following a purchase from 01/02/2018

Quick, easy sale and great product. Thanks

Verified Buyer

Published on 08/02/2018 à 16h24 following a purchase from 30/01/2018

ok very polite delivery man and i was told almost to the correct time of delivery, also next day delivery well done

Verified Buyer

Published on 08/02/2018 à 15h38 following a purchase from 31/01/2018

Efficient delivery - important for security items needed quickly

Verified Buyer

Published on 08/02/2018 à 00h05 following a purchase from 28/01/2018

I bought a stand-alone wireless room alarm along with an additional siren. The website was very easy to navigate, communication was simply first class and the product arrived in recored time. If all this was not good enough the alarm, siren and remote had all been pre-programmed and were immediately ready for use as soon as the supplied (yes, supplied!) batteries were installed.
This is the sort of shopping experience that you long for but rarely, if ever, get. Thank you UltraSecure you have well-earned this review. Regards, Brian

Verified Buyer

Published on 06/02/2018 à 16h17 following a purchase from 28/01/2018

Fast delivery and well packed. The range of alarms for sheds and workshops is really god and the value is hard to beat

Verified Buyer

Published on 03/02/2018 à 13h08 following a purchase from 25/01/2018

Good item. Excellent service. Thanks

Verified Buyer

Published on 02/02/2018 à 10h26 following a purchase from 20/01/2018

Great product and quick delivery. Excellent